Frequently Asked Questions

Product Overview & Company Information

What is Priority Software and what does it do?

Priority Software is a leading provider of scalable, agile, and open cloud-based business management solutions. It serves organizations of all sizes and industries, offering real-time access to business data and insights from any device. Over 75,000 companies across 70 countries use Priority to manage and grow their businesses efficiently. Learn more.

What products and services does Priority Software offer?

Priority Software offers a comprehensive suite of business management solutions, including:

See the Company Profile for details.

Which industries does Priority Software serve?

Priority Software serves a wide range of industries, including agriculture, nonprofits, professional services, retail, hospitality, manufacturing, pharmaceutical, wholesale & distribution, electronics, healthcare, medical devices, software & technology, financial services, and construction. See all industries.

How many customers and partners does Priority Software have?

Priority Software is trusted by over 75,000 customers in more than 70 countries and has a network of 100+ partners worldwide.

Who are some notable customers of Priority Software?

Notable customers include Ace Hardware, ALDO, Adidas, Estee Lauder, Columbia, Guess, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, GSK, Teva, and Checkmarx. See more customers.

Features & Capabilities

What are the key features of Priority Software?

Key features include:

Does Priority Software offer AI-powered capabilities?

Yes, Priority's aiERP suite embeds artificial intelligence and machine learning into its core architecture. Users can interact with the ERP using natural language, create complex business rules, generate and summarize reports, forecast demand, and optimize delivery routes. Learn more about aiERP.

What integrations does Priority Software support?

Priority Software supports over 150 plug & play connectors, unlimited API connectivity, and embedded integrations. Key integrations include:

See the Hospitality Marketplace and Cloud ERP for details.

Does Priority Software provide an open API?

Yes, Priority Software provides an Open API for seamless integration with third-party applications. This allows businesses to create custom integrations and tailor their systems to specific needs. Learn more about the Open API.

Is technical documentation available for Priority Software?

Yes, Priority Software provides comprehensive technical documentation for its ERP solutions, covering features, industries, and supported products. Access the documentation here.

Use Cases & Benefits

Who can benefit from using Priority Software?

Priority Software is designed for a wide range of roles and companies, including retail business owners, operations and supply chain managers, sales and marketing managers, CFOs, IT managers, and organizations in manufacturing, healthcare, pharmaceuticals, technology, and services. It is ideal for businesses seeking scalability, efficiency, and industry-specific solutions.

What core business problems does Priority Software solve?

Priority Software addresses:

What pain points does Priority Software address for retail businesses?

Priority Software helps retail businesses overcome:

It provides centralized management, real-time insights, automation, and omnichannel capabilities. Learn more.

How does Priority Software help with operational efficiency?

Priority Software boosts operational efficiency through built-in automated workflows, AI recommendations, centralized data, and real-time reporting. This reduces manual processes, improves resource utilization, and enables faster, data-driven decisions.

How does Priority Software support business growth and scalability?

Priority Software's cloud-based platform is designed for scalability, supporting high-volume transactions and adapting to business growth without the need for complex integrations or on-premises IT infrastructure. It enables continuous innovation and long-term value.

Customer Success & Social Proof

What feedback have customers given about Priority Software's ease of use?

Customers consistently praise Priority Software for its intuitive interface and user-friendly design. For example, Allan Dyson (Merley Paper Converters) noted that employees can manage daily tasks without relying on IT. On G2, Priority ERP has a rating of approximately 4.1/5, with users highlighting its simplicity and configurability. See more testimonials.

Can you share specific customer success stories with Priority Software?

Yes, examples include:

See all case studies here.

What industry recognition has Priority Software received?

Priority Software has been recognized by Gartner in the 2025 Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises, named a “Major Player” in the 2025 IDC MarketScape for AI-Enabled ERP, and ranked as the top ERP Solution in the 2025 TEC Insight Report for SMBs.

How does Priority Software perform according to customer reviews?

Priority ERP has a customer rating of approximately 4.1/5 on G2. Users highlight its intuitive interface, ease of use, and configurability as major strengths. See reviews.

Competition & Comparison

How does Priority ERP compare to Microsoft Dynamics 365?

Microsoft Dynamics 365 requires heavy customization for industry needs and lacks smooth migration from Business Central. Priority ERP is user-friendly, flexible, customizable without IT support, and ensures compliance with FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2.

How does Priority ERP compare to SAP Business One?

SAP Business One is powerful but complex, expensive, and lacks multi-company capabilities. Priority ERP is affordable, easy to use, maintains the same platform (no forced migrations), and supports true multi-company operations with automatic inter-company processes.

How does Priority ERP compare to Acumatica?

Acumatica focuses on cloud ERP but lacks industry-specific features, has limited WMS, a steep learning curve, and unpredictable pricing. Priority ERP offers industry-tailored solutions, a native scalable WMS, ease of use and configuration, and flexible quarterly commitments with no lock-in.

How does Priority ERP compare to NetSuite?

NetSuite is a strong cloud ERP but is expensive and enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality.

How does Priority ERP compare to Odoo?

Odoo is open-source but has scalability limits, performance issues, long learning curves, and high implementation failure rates. Priority ERP provides structured implementation, scalability, proven methodologies, experienced partners, and quick user adoption.

How does Priority ERP compare to Sage X3?

Sage focuses on accounting, not full ERP, and many Sage products are nearing end-of-life. Priority ERP integrates accounting with analytics, automation, and industry features, and supports no-code customizations for apps, portals, workflows, and automation.

How does Priority ERP compare to Microsoft Business Central?

Business Central requires heavy coding for industry features and lacks specialized functionality for industries like manufacturing, retail, and pharma. Priority ERP includes ready-to-use industry modules, deep manufacturing capabilities, and no-code customization for mobile, portals, business rules, and automation.

How does Priority ERP compare to Microsoft Navision?

Microsoft Navision has reached end of life, forcing businesses to migrate. Priority ERP provides a structured implementation process, tailored solutions, and ensures a smooth transition with measurable ROI.

How does Priority Optima compare to Oracle Hospitality OPERA?

OPERA is costly, complex, and has slow support and integration challenges. Priority Optima is scalable, cost-effective, intuitive, and offers responsive support, flexible customization, and an open architecture with a broad Marketplace for integrations.

How does Priority Optima compare to Cloudbeds?

Cloudbeds can lack depth for complex operations and may have inconsistent support. Priority Optima serves all hospitality types with a comprehensive suite, robust all-in-one platform, reliable support, and a user-friendly design.

How does Priority Optima compare to Mews?

Mews can require significant training and has a cluttered interface. Priority Optima is designed for quick adoption, efficient workflows, a clean interface, and responsive support.

How does Priority Optima compare to Protel?

Protel has a steep learning curve and limited integrations. Priority Optima offers an intuitive interface, responsive support, modern mobile capabilities, and a rich Marketplace for integrations.

How does Priority Retail Management compare to ERP competitors like Microsoft, Oracle, Acumatica, and Sage?

These ERP providers offer generic capabilities and lack specialized retail management features. Priority Retail Management delivers a comprehensive ERP suite enhanced for retail, supporting multi-location, omnichannel, and high-volume environments—all in one platform without requiring additional integrations.

How does Priority Retail Management compare to POS and unified commerce providers like Aptos, LS Retail, Retail Pro, Enactor, and Oracle Retail?

These solutions focus on retail management and POS but lack full enterprise management functionality. Priority Retail Management offers an end-to-end solution with ERP, retail management, unified commerce, and POS natively integrated, eliminating costly integrations and ensuring smooth operations across the retail chain.

Support & Implementation

What professional and implementation services does Priority Software provide?

Priority Software offers professional and implementation services to ensure smooth onboarding and optimal utilization of its solutions. These services include project management, training, and ongoing support. Learn more.

What partnership opportunities are available with Priority Software?

Priority Software offers partnership opportunities, including technology partnerships and AWS partnerships. Partners can access the Priority Market and benefit from a strong ecosystem. Learn more about partnerships.

What is the Priority Market?

The Priority Market is a dedicated marketplace for extended solutions, offering add-ons and integrations to enhance Priority Software's core products. Visit Priority Market.

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When was this page last updated?

This page wast last updated on 12/12/2025 .

Mar. 24, 2026
ERP

What is a manufacturing execution system (MES)?

Summarize with AI:

What is a manufacturing execution system (MES)?

A Manufacturing Execution System (MES) is software that monitors, tracks, and controls manufacturing operations on the shop floor in real time. MES bridges the gap between enterprise-level systems like ERP and actual production, helping improve productivity, quality control, compliance, and decision-making across manufacturing processes.

Manufacturing execution systems provide all production stakeholders with access to real-time data related to the entire production cycle, which helps engineers, plant managers, and quality control officers to comply with regulations, improve product quality, reduce waste, and ensure efficient manufacturing.

In addition, by acting as a conduit between process control systems and enterprise resource planning (ERP) systems, MES tools help decision-makers access insights that support efficient and streamlined production.

What is the relationship between MES and ERP systems?

MES and ERP systems help manufacturing units automate, track, and manage production and business processes. While an MES focuses on generating insights about manufacturing and production processes, and maximizing production efficiency, an ERP helps automate and manage various business operational processes and manage resources such as inventory management, order processing, accounts, customer service.

An MES acts as a functional layer between an ERP and process control systems, generating insight that leads to enhanced, real-time, production-related decision making. An ERP streamlines different day-to-day operations and helps improve overall business performance. Integrating an MES that collects real-time data on factory machinery and production lines with ERP software, helps Manufacturing companies significantly improve manufacturing efficiency while streamlining various business processes and day-to-day operations.

What are the benefits of an MES-Integrated ERP?

Manufacturing units often require both MES and ERP systems to run their production and business processes efficiently. As both tools must communicate and share data, seamless integration is necessary. A specialized MES-integrated ERP helps manufacturing companies have control over their production and business operations while reducing the need for multiple tools and expensive integrations.

An MES-integrated ERP enhances profitability, improves productivity, and significantly minimizes wastage. Such a tool has all the modules necessary to handle orders and inventory on the top layer, in addition to being able to focus on real-time floor operations. Moreover, it generates insights that consider both production and business processes.

The key differences between MES & ERP

Characteristics

ERP

MES

Functionality

Streamlines and integrates various business processes, including manufacturing.

Monitors and controls production processes

Data

Data entry can be manual or automated.

Data entry requires input devices such as sensors and barcodes.

Integration

ERP tools can be integrated with both business and production-oriented applications.

MES tools are integrated with various floor-specific applications and with an ERP.

Customization & flexibility

Some ERP tools can be easily customized when required.

MES tools are less flexible and more complex when it comes to customizations.

Triggers

Both Manufacturing processes and Financial transactions elicit triggers.

Triggers are related to production events, such as machine downtime, quality issues, or deviation from production schedules.

Functionality

An ERP streamlines various business processes, including manufacturing, sales, marketing, inventory management, customer relationship management, and finance. It shares data between modules to generate valuable insights that a manufacturing company can connect to real-time production performance. An MES helps monitor and control manufacturing-specific processes such as choosing suitable raw materials, gathering real-time production data, generating reports, etc. An MES-integrated ERP balances the business and production-side roles of the tools on a single platform without integrating different tools.

Data

ERP holds data from both manual and automated entries, depending on the use case. In most business use cases, data entry is hybrid. In contrast, MES collects real-time data using barcode scanners, IoT sensors, machinery sensor systems, and sometimes production floor personnel. Businesses seeking simplicity should consider implementing an MES-integrated ERP system tool to integrate various input methods, allowing different organizational stakeholders, including production line workers, to enter or update. Changes are stored in the database so that historical data is always available, making cross-referencing data from various organizational departments easy.

Integration

A modern ERP that's open and flexible can seamlessly integrate with a wide range of software products and apps to enhance system functionality and the overall user experience.

When combined with an integrated MES tool, an ERP system can be connected to additional applications that are customized to the manufacturer's requirements. As a result, production floors and manufacturing units can access many tools from a single interface.

Customization & flexibility

Most ERP systems natively incorporate “out of the box” modules that help businesses run their day-to-day operations in a streamlined manner.

Scalable ERP platforms offer flexibility to customize workflows and adapt to new business models and industry functions to keep up with market changes.

The Priority ERP platform facilitates an open architecture, allowing multi-layered connectivity with embedded integrations, ready-to-use connectors, and APIs. This results in rapid innovation, interoperability, and cost-effectiveness.

Triggers

MES systems trigger actions based on manufacturing process events, such as identification of manufacturing issues, non-conforming material, etc.

An MES-integrated ERP combines the efficacy of an MES with that of an ERP. It triggers actions based on various events ranging from triggers related to finance and billing, like a customer placing an order, paying payroll checks, or when a supplier sends bills, to production-oriented themes (MRP, PDM, ECO Management, QA, and more.).

Cost

Managing multiple business processes can make ERP systems more costly than MES systems, which are more focused on specific aspects of manufacturing and, therefore, are often less expensive. However, the overall cost of an MES system varies depending on the required sensors, barcodes, and data input devices. Investing in an ERP-integrated MES system can be more cost-effective, as it allows for seamless data-sharing and real-time inputs, resulting in better insights.

 

How modern ERP systems integrate with MES and PLM seamlessly

Modern ERP systems integrate with MES and PLM through standardized APIs, dedicated integration platforms, and bidirectional communication channels, establishing a unified data environment that enables seamless data exchange for real-time production insights, synchronized manufacturing processes, and comprehensive product lifecycle management, ultimately optimizing operational efficiency and decision-making across the value chain.

In advanced manufacturing environments, the value of digital continuity isn't just about using MES alongside ERP; it's about weaving ERP, MES, and PLM into a coherent, real-time operational network. Modern ERP systems are built to act as the central hub for this integration, enabling data to flow smoothly and consistently across product design, production execution, and business operations.

Connecting workflows across the product lifecycle

Product Lifecycle Management (PLM) systems manage the design, engineering change processes, and product data from concept through release. When integrated with MES and ERP, PLM becomes more actionable:

  • PLM ↔ MES: Design changes and engineering updates from PLM can automatically flow to MES so that production teams execute the correct processes and use the right specifications. Real-time data sharing improves production agility and avoids costly rework.

  • PLM ↔ ERP: The ERP system uses product definitions, bills of materials (BOMs), and revision history from PLM to plan procurement, costing, and resource scheduling. This ensures business planning decisions are based on accurate, engineering-approved information.

Real-time synchronization with MES

Rather than operating as isolated silos, modern ERP and MES systems exchange key data points such as:

  • Production status and performance metrics from MES into ERP for planning and financial reporting.

  • Business triggers from ERP (e.g., orders, inventory changes) into MES to adjust shop-floor execution automatically.

This real-time synchronization enhances responsiveness to both business and operational needs, improving throughput, minimizing delays, and increasing visibility across departments.

Under the hood: How integration is achieved

Modern ERP platforms support a variety of technical approaches to achieve seamless integration:

  • Open APIs and connectors: Allow ERP, MES, and PLM systems to exchange data in real time, minimizing manual handoffs and ensuring consistency across systems.

  • Middleware and integration platforms: Standardize data models and orchestrate message flows between systems, reducing integration complexity as environments evolve.

  • Unified data models: Eliminate redundant data entry and conflicting versions of truth, so stakeholders from engineering to the shop floor work from the same up-to-date information.

Business benefits of integrated ERP-MES-PLM

By bringing ERP, MES, and PLM together, manufacturers gain:

  • Consistent decision-making: A single source of truth across design, production, and financial planning drives better decisions.

  • Faster time-to-market: Changes made in PLM cascade through MES and ERP without manual intervention, reducing cycle times.

  • Improved traceability & compliance: Real-time production and design data ensure end-to-end visibility — critical for quality management and regulatory reporting.

How to estimate Your ERP-MES integration timeline

Integrating your ERP system with a Manufacturing Execution System (MES) is a strategic project, not an off-the-shelf plug-and-play task. Estimating the timeline accurately helps set expectations, allocate resources, and keep projects on schedule. Below are the key factors that influence how long ERP-MES integration takes, and how to estimate the effort for your organization.

Scope of integration

The breadth and depth of integration are the biggest drivers of timeline estimates:

  • Data points & transactions
    The number of data elements (work orders, inventory, labor, machine status, quality records) that must flow between ERP and MES systems.

  • Systems involved
    Are you integrating only ERP and MES, or also other systems (PLM, SCADA, WMS, IoT platforms)?

  • Real-time vs. batch
    Real-time data exchange requires more design and testing effort than periodic batch updates.

Current IT landscape and data quality

Existing systems and data maturity have a direct impact:

  • Legacy systems
    Older systems may lack APIs or require custom connectors, adding development time.

  • Data cleanliness
    Poorly standardized master data (items, bills of materials, routings) lengthens mapping and validation phases.

  • Existing integrations
    If systems are already partially connected, this can shorten overall time.

Integration architecture and tools

The technical approach you choose affects complexity:

  • Native connectors
    Pre-built adapters between ERP and MES reduce custom coding and testing time.
  • Middleware or ESB
    Using an integration platform or enterprise service bus centralizes logic but requires its own setup and governance.

  • APIs vs. flat files
    API-based integrations tend to be more robust and easier to maintain but may take slightly longer to implement initially.

Project team and governance

Having the right team structure accelerates delivery:

  • Dedicated Integration Lead
    A single point of accountability keeps tasks moving.

  • Cross-Functional Involvement
    Operations, IT, production, and quality teams should be engaged early.

  • Decision Cycles
    Faster approvals on requirements and exceptions shorten delays.

Testing, validation, and rollout strategy

Testing and rollout are often underestimated in timelines:

  • Unit & system testing
    Ensures data flows correctly between systems.

  • User acceptance testing (UAT)
     Involves end users validating real use cases.

  • Phased Rollout
    Staggering go-lives by process, product line, or plant reduces risk but extends the calendar timeline.

  • Typical testing breakdown:
    15–25% of total project time should be allocated to formal testing and readiness.

Sample timeline template

Phase
Estimated duration

Requirements & scoping

1-3 weeks

Data mapping & cleanup

2-6 weeks

Development & configuration

3-8 weeks

Initial testing

2-4 weeks

UAT & adjustments

2-4 weeks

Phased rollout

2-6+ weeks

Note: These ranges are indicative. Your actual timeline depends on your business processes, systems, and team bandwidth.

Tips to keep your integration on schedule

  • Standardize master data before starting. Clean, consistent data accelerates every phase.
  • Use pre-built connectors where possible. They significantly reduce custom development.
  • Plan for change management early. Training and communication should start long before go-live.
  • Monitor milestones weekly. Regular check-ins uncover issues before they become blockers.

Conclusion

Manufacturing Execution Systems play a critical role in turning production plans into real-world outcomes on the shop floor. But MES delivers its greatest value when it operates as part of a connected ecosystem working in sync with ERP and PLM systems rather than alongside them. When these platforms are integrated, manufacturers gain real-time visibility across design, production, inventory, and financials, enabling faster decisions, fewer errors, and tighter control over operations.

As manufacturing environments become more complex and change cycles accelerate, disconnected systems create risk and inefficiency. Modern ERP platforms that integrate seamlessly with MES and PLM provide the foundation for end-to-end traceability, continuous improvement, and scalable growth. By unifying planning, execution, and lifecycle management, manufacturers can move beyond reactive problem-solving and build operations that are more resilient, efficient, and ready for what comes next.

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