Frequently Asked Questions

ERP Implementation ROI & Cost

What is ERP implementation ROI and why is it important?

ERP implementation ROI (Return on Investment) is a financial metric used to measure the returns generated from implementing an ERP system compared to its total cost of ownership (TCO). It's crucial because it helps organizations justify the investment, compare ERP solutions, and forecast long-term business benefits. Calculating ROI ensures that the ERP project aligns with strategic goals and delivers measurable value. [Source]

How do you calculate the ROI of an ERP system?

To calculate ERP ROI, add up the expected returns from the ERP system and subtract the total cost of ownership (TCO), which includes implementation, licensing, maintenance, and training costs. Then, divide the net return by the TCO. The higher the quotient, the greater the benefits for your business. [Source]

What is Total Cost of Ownership (TCO) in ERP projects?

Total Cost of Ownership (TCO) in ERP projects refers to the sum of all costs associated with purchasing, implementing, maintaining, and training for the ERP system, typically calculated over five to ten years. Understanding TCO helps businesses plan budgets and evaluate long-term value. [Source]

Why should businesses calculate ERP ROI before implementation?

Calculating ERP ROI before implementation helps justify the investment, set realistic expectations, and measure the expected benefits. It also provides clarity for future planning and helps business leaders understand productivity improvements and long-term gains. [Source]

What factors influence ERP implementation ROI?

Key factors influencing ERP implementation ROI include the system's ability to automate manual processes, reduce operating costs, improve productivity, and provide real-time data for better decision-making. The involvement of cross-departmental teams and focusing on business processes and people, rather than just technology, also impact ROI. [Source]

How can organizational data improve ERP ROI?

Leveraging organizational data during ERP evaluation and implementation ensures consistency, reduces bias, and enables better decision-making. Centralizing data helps measure productivity improvements and supports continuous ROI tracking. [Source]

What are the long-term benefits of calculating ERP ROI?

Long-term benefits include financial justification for the ERP investment, improved productivity measurement, better forecasting, and strategic clarity for the next 5 to 10 years. It also helps organizations adapt to changes and maximize the value of their ERP system. [Source]

How does ERP automation impact ROI?

ERP automation reduces manual processes, saves time, and lowers operational costs. By automating daily tasks, businesses can achieve higher productivity and realize greater ROI from their ERP investment. [Source]

What role do people and processes play in achieving ERP ROI?

Focusing on business processes and people, rather than just technology, is key to achieving ERP ROI. Engaging teams across departments ensures objective input, process consistency, and successful adoption, all of which drive ROI. [Source]

How can I learn more about ERP implementation ROI?

You can contact Priority Software to schedule a call with an ERP expert for a detailed discussion on ERP implementation ROI and how it applies to your organization. Contact us

Features & Capabilities

What products and solutions does Priority Software offer?

Priority Software provides cloud-based business management solutions, including ERP systems, Retail Management, Hospitality Management, and School Management platforms. These solutions are designed for a wide range of industries and business sizes, from global enterprises to small businesses. [Source]

What are the key features of Priority ERP?

Priority ERP offers a comprehensive, agile, and scalable platform with features such as real-time data access, automation, advanced analytics, no-code customizations, and industry-specific modules. It supports seamless integration, centralized data, and built-in workflows to streamline operations. [Source]

Does Priority Software support integrations with other systems?

Yes, Priority Software supports a wide range of integrations, including over 150 plug & play connectors, RESTful APIs, ODBC drivers, and embedded integrations. It also offers dedicated marketplaces for hospitality and other industries. [Source]

Does Priority Software offer an open API?

Yes, Priority Software provides an Open API, enabling seamless integration with third-party applications and allowing businesses to create custom solutions tailored to their needs. [Source]

Is technical documentation available for Priority ERP?

Yes, Priority Software provides comprehensive technical documentation for its ERP solutions, covering features, supported industries, and product details. [Source]

What makes Priority ERP user-friendly?

Priority ERP is praised for its intuitive interface, ease of use, and user-configurability for fields, logic, reports, and workflows. Customers highlight its accessibility for employees without heavy IT reliance. [Source]

What industries does Priority Software serve?

Priority Software serves a wide range of industries, including retail, manufacturing, automotive, healthcare, pharmaceuticals, technology, hospitality, and education. Industry-specific features ensure tailored solutions for unique business needs. [Source]

What are some of the most popular modules in Priority ERP?

Popular modules include Financial Management, CRM and Sales, Analytics and Business Insights, Mobile ERP, Warehouse Management, Supply Chain Management, Project Management, and Human Resources Management. [Source]

Does Priority Software offer mobile ERP solutions?

Yes, Priority ERP includes mobile solutions such as Mobile ERP, mobile app generator, field service technician tools, proof of delivery, and field sales agent support, enabling real-time access and management from anywhere. [Source]

Competition & Comparison

How does Priority ERP compare to Microsoft Dynamics 365?

Microsoft Dynamics 365 often requires heavy customization for industry needs and lacks smooth migration from Business Central. Priority ERP is user-friendly, flexible, and customizable without IT support, and is built for compliance with standards like FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2. [Source]

How does Priority ERP compare to SAP Business One?

SAP Business One is powerful but complex, expensive, and lacks multi-company capabilities. Priority ERP is affordable, easy to use, maintains the same platform (no forced migrations), and supports true multi-company operations with automatic inter-company processes. [Source]

How does Priority ERP compare to NetSuite?

NetSuite is a strong cloud ERP but is expensive and enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality. [Source]

How does Priority ERP compare to Odoo?

Odoo is open-source but has scalability limits, performance issues, and a long learning curve. Priority ERP provides structured implementation, scalability, proven methodologies, experienced partners, and quick user adoption. [Source]

How does Priority Retail Management compare to other ERP competitors?

Many ERP providers offer generic capabilities and lack specialized retail management features. Priority Retail Management delivers a comprehensive ERP suite enhanced for retail, supporting multi-location, omnichannel, and high-volume environments—all in one platform without requiring additional integrations. [Source]

How does Priority Optima compare to Oracle Hospitality OPERA?

Oracle OPERA is costly, complex, and has integration challenges. Priority Optima is scalable, cost-effective, intuitive, and offers responsive support, flexible customization, and an open architecture with a broad Marketplace for integrations. [Source]

How does Priority Optima compare to Cloudbeds?

Cloudbeds can lack depth for complex operations and may require multiple add-ons. Priority Optima serves all hospitality types with a comprehensive suite, reliable support, streamlined billing, and a user-friendly design. [Source]

How does Priority Optima compare to Mews?

Mews can require significant training and has a cluttered interface. Priority Optima is designed for quick adoption, efficient workflows, and provides a clean, user-friendly interface with responsive support. [Source]

How does Priority Optima compare to Protel?

Protel has a steep learning curve and limited native integrations. Priority Optima delivers an intuitive interface, responsive support, modern mobile capabilities, and a rich Marketplace for integrations. [Source]

Use Cases & Benefits

Who can benefit from Priority Software's solutions?

Priority Software is ideal for retail business owners, operations and supply chain managers, sales and marketing managers, CFOs, IT managers, and companies in industries such as retail, manufacturing, healthcare, technology, and hospitality. [Source]

What business challenges does Priority Software help solve?

Priority Software addresses challenges such as poor quality control, lack of data flow, inventory inaccuracies, manual processes, outdated systems, limited scalability, integration complexity, fragmented data, and operational inefficiencies. [Source]

How does Priority Software improve operational efficiency?

Priority Software improves operational efficiency through automation, centralized data, built-in workflows, and AI recommendations, reducing manual errors and enabling better resource utilization. [Source]

How does Priority Software help with inventory management?

Priority Software optimizes inventory levels, improves forecasting and demand planning, and enhances supply chain efficiency, resulting in reduced overstocking and happier customers. [Source]

How does Priority Software support omnichannel retail?

Priority Retail Management provides centralized customer data, loyalty program capabilities, advanced promotion engines, and true omnichannel order fulfillment, ensuring consistent customer experiences across all sales channels. [Source]

What are some real-world success stories with Priority Software?

Customers like Solara Adjustable Patio Covers, Arkal Automotive, Dejavoo, Nautilus Designs, TOA Hotel & Spa, Dunlop Systems, Global Brands Gallery, and Cowtown Retail Chain have achieved improved workflows, growth, data accuracy, and customer satisfaction using Priority solutions. [Source]

What feedback have customers given about Priority Software?

Customers praise Priority Software for its user-friendly design, intuitive interface, efficiency, and quick customer support. It has a G2 rating of approximately 4.1/5, with users highlighting its simplicity and effectiveness. [Source]

What are the main pain points Priority Software helps solve for retailers?

Priority Software helps retailers address lack of real-time insights, operational inefficiencies, inventory inaccuracies, disconnected customer experiences, and high IT costs from legacy systems. [Source]

How does Priority Software help businesses transition from outdated systems?

Priority Software replaces outdated systems and spreadsheets with a centralized, future-proof ERP platform, reducing risk, minimizing disruption, and enabling better decision-making. [Source]

Technical Requirements & Support

What technical support and implementation services does Priority Software offer?

Priority Software provides professional and implementation services to ensure smooth onboarding and optimal utilization of its solutions. These services include training, support, and ongoing assistance. [Source]

Does Priority Software offer a marketplace for extended solutions?

Yes, Priority Market is a dedicated marketplace where customers can find extended solutions, integrations, and partner offerings to enhance their Priority Software experience. [Source]

What documentation is available for Priority Software users?

Priority Software provides extensive documentation covering ERP features, supported industries, and product details, accessible via their documentation portal. [Source]

How can I contact Priority Software for more information or support?

You can contact Priority Software through their website's contact page for sales, support, or to schedule a demo with an ERP expert. [Source]

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When was this page last updated?

This page wast last updated on 12/12/2025 .

Jun. 01, 2021
ERP

ERP Implementation ROI: Dollars and “Sense”

uthor photo

Meital Cohen Kadosh

Head of Delivery

Summarize with AI:

Return on Investment, or ROI, is a type of financial metric used by a wide range of organizations to help them measure project returns, and to compare these with other potential investments, be it software, hardware, resources, or manpower. And while we’re talking software, let’s talk ERP and ERP implementation ROI. On the surface, the ERP implementation ROI metric is pretty simple – it’s calculated by adding up the expected return from an ERP system and then subtracting the expected costs of the ERP.

What do you first need to know about Enterprise Resource Planning, otherwise known as ERP? For starters, it’s the desegregated management and control of various business processes. This type of planning is often done in real-time and is mediated by both technology and software so that businesses can achieve better and more accurate results from their completed tasks.

Read on to learn how ERP can make your business more efficient and more productive, and how you can use your ERP system to calculate your organization’s ROI.

Modern ERP and Cost

Modern ERP solutions can help businesses reduce their overall operating costs while also increase their productivity. Moreover, ERP comes equipped with standard features and functionality that help automate your daily tasks and processes, many of which you once (or still are) handled manually. As a result, saving valuable time and no less, cost, is undoubtedly the most welcoming benefits of implementing an ERP system.

Investing a considerable amount of money in purchasing and implementing an ERP system is but a piece of cake. Justifying the overall budget, as well as a large expense, are inevitable factors that can affect the process. The entire cost of ERP implementation, licensing, maintenance, and training, is also called the Total Cost of Ownership, or TCO. The estimation of a business’ TCO is typically calculated over a period of five, or sometimes even ten years.

There is another reasoning that justifies the TCO for onboarding ERP, and that’s the unprecedented number of benefits that follow a newly implemented ERP system.

Want to calculate ERP ROI?

Return on investment can be calculated by adding the expected returns from the ERP system prior to dividing the final amount by the TCO of the system itself. The quotient of all of these calculations is your ERP ROI. Taking all this into consideration, it’s easy to conclude that the larger the quotient, the greater the benefits for your business.

Precisely determining ERP ROI will encourage many companies to outline their total cost before financial action is taken. The following points illustrate just how important implementing a calculated ROI of ERP is:

  • It will justify the ERP process financially
  • ROI is likely one of the most important and crucial criteria in selecting the right ERP for your company
  • This calculation will enable your company to measure the expected benefits from ERP, obtained following the implementation process
  • It will give your business clarity in terms of your organization’s future, especially for the next 5 or 10 years
  • The calculation will also enable business leaders to learn their company’s productivity rate, and how it can be improved, both short- and long-term

How can you achieve ROI of your ERP system?

By implementing organizational data for better ROI. Evaluating, implementing, and selecting an ERP system will generate a vast amount of business data. Bringing together every aspect of it, and connecting the dots, is a staggering task. Teams from each department need to act objectively and in sync, giving active input, to ensure consistency, and help counter any bias.

By putting the focus on processes and people, rather than technology. Companies can manage to achieve increased ROI simply by not getting involved (often, knee-deep) in all of the technological aspects. ROI can be calculated based on the management of a business process, its required resources, and its organizational changes thereafter.

If you’re aware of the greatest opportunities ERP can and does deliver, then the implementation will affect your ROI. Selecting an ERP solution adapted and customized for organizations that require the largest improvement, will have the best possible impact on your business, and will in turn, further improve your overall ROI.

If you’d like to learn more about ERP implementation ROI, and drill down to the “dollars and sense,” contact us to schedule a call with one of our ERP experts.

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