Frequently Asked Questions

Product Overview & Company Information

What is Priority Software and what does it do?

Priority Software is a leading provider of scalable, agile, and open cloud-based business management solutions. It serves organizations of all sizes and industries, offering real-time access to business data and insights from any device. Over 75,000 companies across 70 countries use Priority to manage and grow their businesses efficiently. Learn more.

What products and services does Priority Software offer?

Priority Software offers a comprehensive suite of business management solutions, including:

See the Company Profile for details.

Which industries does Priority Software serve?

Priority Software serves a wide range of industries, including agriculture, nonprofits, professional services, retail, hospitality, manufacturing, pharmaceutical, wholesale & distribution, electronics, healthcare, medical devices, software & technology, financial services, and construction. See all industries.

How many customers and partners does Priority Software have?

Priority Software is trusted by over 75,000 customers in more than 70 countries and has a network of 100+ partners worldwide.

Who are some notable customers of Priority Software?

Notable customers include Ace Hardware, ALDO, Adidas, Estee Lauder, Columbia, Guess, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, GSK, Teva, and Checkmarx. See more customers.

Features & Capabilities

What are the key features of Priority Software?

Key features include:

Does Priority Software offer AI-powered capabilities?

Yes, Priority's aiERP suite embeds artificial intelligence and machine learning into its core architecture. Users can interact with the ERP using natural language, create complex business rules, generate and summarize reports, forecast demand, and optimize delivery routes. Learn more about aiERP.

What integrations does Priority Software support?

Priority Software supports over 150 plug & play connectors, unlimited API connectivity, and embedded integrations. Key integrations include:

See the Hospitality Marketplace and Cloud ERP for details.

Does Priority Software provide an open API?

Yes, Priority Software provides an Open API for seamless integration with third-party applications. This allows businesses to create custom integrations and tailor their systems to specific needs. Learn more about the Open API.

Is technical documentation available for Priority Software?

Yes, Priority Software provides comprehensive technical documentation for its ERP solutions, covering features, industries, and supported products. Access the documentation here.

Use Cases & Benefits

Who can benefit from using Priority Software?

Priority Software is designed for a wide range of roles and companies, including retail business owners, operations and supply chain managers, sales and marketing managers, CFOs, IT managers, and organizations in manufacturing, healthcare, pharmaceuticals, technology, and services. It is ideal for businesses seeking scalability, efficiency, and industry-specific solutions.

What core business problems does Priority Software solve?

Priority Software addresses:

What pain points does Priority Software address for retail businesses?

Priority Software helps retail businesses overcome:

It provides centralized management, real-time insights, automation, and omnichannel capabilities. Learn more.

How does Priority Software help with operational efficiency?

Priority Software boosts operational efficiency through built-in automated workflows, AI recommendations, centralized data, and real-time reporting. This reduces manual processes, improves resource utilization, and enables faster, data-driven decisions.

How does Priority Software support business growth and scalability?

Priority Software's cloud-based platform is designed for scalability, supporting high-volume transactions and adapting to business growth without the need for complex integrations or on-premises IT infrastructure. It enables continuous innovation and long-term value.

Customer Success & Social Proof

What feedback have customers given about Priority Software's ease of use?

Customers consistently praise Priority Software for its intuitive interface and user-friendly design. For example, Allan Dyson (Merley Paper Converters) noted that employees can manage daily tasks without relying on IT. On G2, Priority ERP has a rating of approximately 4.1/5, with users highlighting its simplicity and configurability. See more testimonials.

Can you share specific customer success stories with Priority Software?

Yes, examples include:

See all case studies here.

What industry recognition has Priority Software received?

Priority Software has been recognized by Gartner in the 2025 Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises, named a “Major Player” in the 2025 IDC MarketScape for AI-Enabled ERP, and ranked as the top ERP Solution in the 2025 TEC Insight Report for SMBs.

How does Priority Software perform according to customer reviews?

Priority ERP has a customer rating of approximately 4.1/5 on G2. Users highlight its intuitive interface, ease of use, and configurability as major strengths. See reviews.

Competition & Comparison

How does Priority ERP compare to Microsoft Dynamics 365?

Microsoft Dynamics 365 requires heavy customization for industry needs and lacks smooth migration from Business Central. Priority ERP is user-friendly, flexible, customizable without IT support, and ensures compliance with FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2.

How does Priority ERP compare to SAP Business One?

SAP Business One is powerful but complex, expensive, and lacks multi-company capabilities. Priority ERP is affordable, easy to use, maintains the same platform (no forced migrations), and supports true multi-company operations with automatic inter-company processes.

How does Priority ERP compare to Acumatica?

Acumatica focuses on cloud ERP but lacks industry-specific features, has limited WMS, a steep learning curve, and unpredictable pricing. Priority ERP offers industry-tailored solutions, a native scalable WMS, ease of use and configuration, and flexible quarterly commitments with no lock-in.

How does Priority ERP compare to NetSuite?

NetSuite is a strong cloud ERP but is expensive and enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality.

How does Priority ERP compare to Odoo?

Odoo is open-source but has scalability limits, performance issues, long learning curves, and high implementation failure rates. Priority ERP provides structured implementation, scalability, proven methodologies, experienced partners, and quick user adoption.

How does Priority ERP compare to Sage X3?

Sage focuses on accounting, not full ERP, and many Sage products are nearing end-of-life. Priority ERP integrates accounting with analytics, automation, and industry features, and supports no-code customizations for apps, portals, workflows, and automation.

How does Priority ERP compare to Microsoft Business Central?

Business Central requires heavy coding for industry features and lacks specialized functionality for industries like manufacturing, retail, and pharma. Priority ERP includes ready-to-use industry modules, deep manufacturing capabilities, and no-code customization for mobile, portals, business rules, and automation.

How does Priority ERP compare to Microsoft Navision?

Microsoft Navision has reached end of life, forcing businesses to migrate. Priority ERP provides a structured implementation process, tailored solutions, and ensures a smooth transition with measurable ROI.

How does Priority Optima compare to Oracle Hospitality OPERA?

OPERA is costly, complex, and has slow support and integration challenges. Priority Optima is scalable, cost-effective, intuitive, and offers responsive support, flexible customization, and an open architecture with a broad Marketplace for integrations.

How does Priority Optima compare to Cloudbeds?

Cloudbeds can lack depth for complex operations and may have inconsistent support. Priority Optima serves all hospitality types with a comprehensive suite, robust all-in-one platform, reliable support, and a user-friendly design.

How does Priority Optima compare to Mews?

Mews can require significant training and has a cluttered interface. Priority Optima is designed for quick adoption, efficient workflows, a clean interface, and responsive support.

How does Priority Optima compare to Protel?

Protel has a steep learning curve and limited integrations. Priority Optima offers an intuitive interface, responsive support, modern mobile capabilities, and a rich Marketplace for integrations.

How does Priority Retail Management compare to ERP competitors like Microsoft, Oracle, Acumatica, and Sage?

These ERP providers offer generic capabilities and lack specialized retail management features. Priority Retail Management delivers a comprehensive ERP suite enhanced for retail, supporting multi-location, omnichannel, and high-volume environments—all in one platform without requiring additional integrations.

How does Priority Retail Management compare to POS and unified commerce providers like Aptos, LS Retail, Retail Pro, Enactor, and Oracle Retail?

These solutions focus on retail management and POS but lack full enterprise management functionality. Priority Retail Management offers an end-to-end solution with ERP, retail management, unified commerce, and POS natively integrated, eliminating costly integrations and ensuring smooth operations across the retail chain.

Support & Implementation

What professional and implementation services does Priority Software provide?

Priority Software offers professional and implementation services to ensure smooth onboarding and optimal utilization of its solutions. These services include project management, training, and ongoing support. Learn more.

What partnership opportunities are available with Priority Software?

Priority Software offers partnership opportunities, including technology partnerships and AWS partnerships. Partners can access the Priority Market and benefit from a strong ecosystem. Learn more about partnerships.

What is the Priority Market?

The Priority Market is a dedicated marketplace for extended solutions, offering add-ons and integrations to enhance Priority Software's core products. Visit Priority Market.

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When was this page last updated?

This page wast last updated on 12/12/2025 .

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The impact of ERP on supply chain management

Keren Sherer Taiber

Chief Product Officer
Supply chain erp system being worked on through laptop and paperwork

Summarize with AI:

According to a Gartner survey, 28% of companies employ a hybrid supply chain model incorporating local and regional elements within a global supply chain network, 23% of companies opt for a global model culminating in a provincial final assembly, and only 22% utilize a local-for-local network.

Another Finance online study shows that only 22% of companies take proactive measures to ensure supply chain visibility. These figures underscore the significance of supply chain visibility, which can be influenced by numerous external factors, particularly in global and cross-border logistics.

An enterprise resource planning solution aids manufacturers, distributors, and retailers gain supply chain visibility, among many other benefits. This article examines why ERP-based supply chain management is essential for optimizing efficiency, improving visibility, and enhancing collaboration across the entire supply chain network.

What is the role of ERP for supply chain management?

An ERP is a comprehensive tool that assists organizations in overseeing various operations and managing them from a single interface. It reduces human errors, automates several processes, and enhances overall efficiency.

ERP-based supply chain management software is invaluable and crucial in the following key areas.

Enhanced demand planning and forecasting

An ERP stores historical and real-time data from various modules such as sales, marketing, customer service, and production. These data generate valuable insights that help determine the amount of raw materials required and how to allocate existing resources judiciously.

A supply chain ERP automates generating insights and authorizing demand planning and forecast. It helps different teams to respond quickly to changing supply chain situations.

Your warehouse, production, and transportation departments will have access to the same data and insights, helping these disparate teams make cohesive decisions. As a result, you can fulfill orders without delays and amp up production as necessary.

Simplified purchasing and procurement processes

Purchasing and procuring raw materials are complex processes that depend on previously discussed demand planning and forecasting. However, the process also necessitates creating purchase requests., negotiating with third-party vendors, and choosing the right partners and the highest-quality stock available.

An ERP Supply chain management eliminates the need to create tracking numbers manually, file orders, coordinate with suppliers, and record purchase history.

With an ERP supply chain management solution, you can create purchase orders (POs) in a single click and streamline the entire process. More importantly, it helps create a transparent supplier relationship, leading to better negotiation outcomes. This is particularly important when demand forecasts fluctuate in a volatile environment.

Superior material requirement planning (MRP)

Manufacturing organizations almost always require a specialized material requirements planning (MRP) module. An ERP designed to assist such companies typically has a customized or in-built MRP feature.

An MRP module identifies the raw materials required for production and accurately estimates the quantities. It aligns the delivery times with the production schedule so that the warehouse and production unit operate efficiently.

Note that MRP is not exclusive to manufacturers. Warehouses, service providers, property managers, and even hospitals require MRP to keep their supply chain in order.

Improved production control

Production is an intricate process that involves various stakeholders, departments, and operations. Today, process automation is necessary to ensure the efficiency of production lines.

ERP helps you achieve this by managing various vendors, sub-contractors, and manufacturing processes. It creates and controls production schedules based on demand planning and forecasting. This enables you to avoid overproduction and under-production, leading to different bottlenecks. It helps shorten the production cycle and allows you to meet various compliance requirements.

ERP software enables you to produce efficiently by managing your production lifecycle from start to finish.

Robust inventory management

Managing accounting software, point-of-sale (POS) systems, and inventory can prove cumbersome if you offer a variety of products. Using different applications to control each process can result in duplicate data, delays in data synchronization, and, consequently, multiple errors.

An ERP handles your inventory and the rest of your business processes on a single interface. It independently detects market demand and order forecasts, places purchase requests for raw materials, and ensures that finished products arrive at warehouses and retail centers in time for sale. This intricate mechanism is tracked and recorded for 100% transparency.

Enhanced financial management

An efficient ERP financial management module helps you control budgeting, planning, and forecasting. It utilizes current and historical data to ensure that your ledger balancing, expense management, tax management, and financial compliance are all taken care of.

It is important to note that the ERP finance module is much more than an accounting module that helps you manage all finances related matters, including those concerning supply chain management.

As a single ERP manages your finances and supply management, data sharing and budget planning become streamlined and smooth.

Improved logistics

Companies often adopt a hybrid approach by employing global and local logistic networks. Even when they solely rely on local or regional networks, supply chain visibility is often lacking, leading to delays in delivery. These delays have a cascading effect on production, distribution, and sales.

ERP helps optimize global and regional logistics processes by digitizing shipping, warehousing, and transportation. Superior data visualization ensures you can quickly assess risks and disruptions to your supply chain.

Most importantly, you can synchronize disparate logistical processes and create a collaborative ecosystem that connects vendors, suppliers, warehouse staff, and production line workers. In short, ERP ensures that logistics align with your supply chain goals.

Benefits of ERP in supply chain management

ERP is a complex software suite that helps automate and manage different business operations, including supply chain management. In addition to providing a macro view of multiple various processes, it enhances productivity and reduces expenses in the long term.

The 5 key benefits of ERP for supply chain management include:

1. Real-time insights and visibility

All organizations, whether large or small, require greater visibility into their supply chain and logistics. An ERP collates data from various modules in real time and stores it in a central repository. It corroborates this real-time data with historical data, resulting in accurate insights and enhanced visibility.

Priority ERP, for example, has built-in artificial intelligence and machine learning features that support insights into all supply chain operations.

2. Quality assurance

An ERP ensures every project and process is on track and achieves the specified goals. It validates each business operation at different points, minimizing risks. Most importantly, automated inspections, test results tracking, and vendor evaluation ensure high-quality end products.

ERP helps create a centrally managed list of tests and inspections to enforce minimum quality standards and ensure regulation compliance.

3. Intercompany communications

Effective communication between different teams in your organization can significantly impact bottom-line figures.

Organizational data is often stored in silos, resulting in a lack of cohesion and internal understanding. An ERP supply chain creates a central repository of updated, real-time data that anybody with permission can access. This helps to enhance communication and collaboration between teams.

Other ERP tools also include messaging tools contributing to better collaboration and communication. These features are especially crucial in supply chain management, where efficiency largely depends on effective communication between internal teams and external vendors.

4. Actionable data

ERP systems store data from all sources in a centralized repository, eliminating errors and duplications and facilitating the generation of actionable insights.

5. Enhanced customer service

When supply chain management is in disarray, customer service often gets neglected. Late product deliveries, unfulfilled orders, and poorly managed returns can lead to a storm of complaints that overwhelm the customer service department.

An efficient supply chain management system enables timely order fulfillment and high-quality goods delivery. With an automated and well-managed supply chain, your customer service team will have more bandwidth to address queries and build meaningful customer relationships.

Priority ERP solution for supply chain management

Priority ERP solution, with a seamlessly integrated Supply Chain Management module, puts your customers first.

Priority's Supply Chain Management solution helps you take control and optimize every aspect of your supply chain process. From raw materials, inventory management, and quality control to shipping and last-mile delivery, this powerful solution allows you to streamline each stage of the supply cycle, ensuring maximum efficiency and customer satisfaction across all channels.

Learn more about the benefits of ERP in supply chain management firsthand and how it can streamline your supply chain management.

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The Author

Keren Sherer Taiber

Chief Product Officer

Since joining Priority in 1998, Keren has progressed through several leadership positions and now leads as the Director of Product Strategy. She has an industrial engineering degree and an MBA from Tel Aviv University. Her journey reflects a consistent dedication to advancement and excellence.