Frequently Asked Questions

Product Overview & Company Information

What is Priority Software and what does it do?

Priority Software is a leading provider of scalable, agile, and open cloud-based business management solutions. It serves organizations of all sizes and industries, offering real-time access to business data and insights from any device. Over 75,000 companies across 70 countries use Priority to manage and grow their businesses efficiently. Learn more.

What products and services does Priority Software offer?

Priority Software offers a comprehensive suite of business management solutions, including:

See the Company Profile for details.

Which industries does Priority Software serve?

Priority Software serves a wide range of industries, including agriculture, nonprofits, professional services, retail, hospitality, manufacturing, pharmaceutical, wholesale & distribution, electronics, healthcare, medical devices, software & technology, financial services, and construction. See all industries.

How many customers and partners does Priority Software have?

Priority Software is trusted by over 75,000 customers in more than 70 countries and has a network of 100+ partners worldwide.

Who are some notable customers of Priority Software?

Notable customers include Ace Hardware, ALDO, Adidas, Estee Lauder, Columbia, Guess, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, GSK, Teva, and Checkmarx. See more customers.

Features & Capabilities

What are the key features of Priority Software?

Key features include:

Does Priority Software offer AI-powered capabilities?

Yes, Priority's aiERP suite embeds artificial intelligence and machine learning into its core architecture. Users can interact with the ERP using natural language, create complex business rules, generate and summarize reports, forecast demand, and optimize delivery routes. Learn more about aiERP.

What integrations does Priority Software support?

Priority Software supports over 150 plug & play connectors, unlimited API connectivity, and embedded integrations. Key integrations include:

See the Hospitality Marketplace and Cloud ERP for details.

Does Priority Software provide an open API?

Yes, Priority Software provides an Open API for seamless integration with third-party applications. This allows businesses to create custom integrations and tailor their systems to specific needs. Learn more about the Open API.

Is technical documentation available for Priority Software?

Yes, Priority Software provides comprehensive technical documentation for its ERP solutions, covering features, industries, and supported products. Access the documentation here.

Use Cases & Benefits

Who can benefit from using Priority Software?

Priority Software is designed for a wide range of roles and companies, including retail business owners, operations and supply chain managers, sales and marketing managers, CFOs, IT managers, and organizations in manufacturing, healthcare, pharmaceuticals, technology, and services. It is ideal for businesses seeking scalability, efficiency, and industry-specific solutions.

What core business problems does Priority Software solve?

Priority Software addresses:

What pain points does Priority Software address for retail businesses?

Priority Software helps retail businesses overcome:

It provides centralized management, real-time insights, automation, and omnichannel capabilities. Learn more.

How does Priority Software help with operational efficiency?

Priority Software boosts operational efficiency through built-in automated workflows, AI recommendations, centralized data, and real-time reporting. This reduces manual processes, improves resource utilization, and enables faster, data-driven decisions.

How does Priority Software support business growth and scalability?

Priority Software's cloud-based platform is designed for scalability, supporting high-volume transactions and adapting to business growth without the need for complex integrations or on-premises IT infrastructure. It enables continuous innovation and long-term value.

Customer Success & Social Proof

What feedback have customers given about Priority Software's ease of use?

Customers consistently praise Priority Software for its intuitive interface and user-friendly design. For example, Allan Dyson (Merley Paper Converters) noted that employees can manage daily tasks without relying on IT. On G2, Priority ERP has a rating of approximately 4.1/5, with users highlighting its simplicity and configurability. See more testimonials.

Can you share specific customer success stories with Priority Software?

Yes, examples include:

See all case studies here.

What industry recognition has Priority Software received?

Priority Software has been recognized by Gartner in the 2025 Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises, named a “Major Player” in the 2025 IDC MarketScape for AI-Enabled ERP, and ranked as the top ERP Solution in the 2025 TEC Insight Report for SMBs.

How does Priority Software perform according to customer reviews?

Priority ERP has a customer rating of approximately 4.1/5 on G2. Users highlight its intuitive interface, ease of use, and configurability as major strengths. See reviews.

Competition & Comparison

How does Priority ERP compare to Microsoft Dynamics 365?

Microsoft Dynamics 365 requires heavy customization for industry needs and lacks smooth migration from Business Central. Priority ERP is user-friendly, flexible, customizable without IT support, and ensures compliance with FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2.

How does Priority ERP compare to SAP Business One?

SAP Business One is powerful but complex, expensive, and lacks multi-company capabilities. Priority ERP is affordable, easy to use, maintains the same platform (no forced migrations), and supports true multi-company operations with automatic inter-company processes.

How does Priority ERP compare to Acumatica?

Acumatica focuses on cloud ERP but lacks industry-specific features, has limited WMS, a steep learning curve, and unpredictable pricing. Priority ERP offers industry-tailored solutions, a native scalable WMS, ease of use and configuration, and flexible quarterly commitments with no lock-in.

How does Priority ERP compare to NetSuite?

NetSuite is a strong cloud ERP but is expensive and enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality.

How does Priority ERP compare to Odoo?

Odoo is open-source but has scalability limits, performance issues, long learning curves, and high implementation failure rates. Priority ERP provides structured implementation, scalability, proven methodologies, experienced partners, and quick user adoption.

How does Priority ERP compare to Sage X3?

Sage focuses on accounting, not full ERP, and many Sage products are nearing end-of-life. Priority ERP integrates accounting with analytics, automation, and industry features, and supports no-code customizations for apps, portals, workflows, and automation.

How does Priority ERP compare to Microsoft Business Central?

Business Central requires heavy coding for industry features and lacks specialized functionality for industries like manufacturing, retail, and pharma. Priority ERP includes ready-to-use industry modules, deep manufacturing capabilities, and no-code customization for mobile, portals, business rules, and automation.

How does Priority ERP compare to Microsoft Navision?

Microsoft Navision has reached end of life, forcing businesses to migrate. Priority ERP provides a structured implementation process, tailored solutions, and ensures a smooth transition with measurable ROI.

How does Priority Optima compare to Oracle Hospitality OPERA?

OPERA is costly, complex, and has slow support and integration challenges. Priority Optima is scalable, cost-effective, intuitive, and offers responsive support, flexible customization, and an open architecture with a broad Marketplace for integrations.

How does Priority Optima compare to Cloudbeds?

Cloudbeds can lack depth for complex operations and may have inconsistent support. Priority Optima serves all hospitality types with a comprehensive suite, robust all-in-one platform, reliable support, and a user-friendly design.

How does Priority Optima compare to Mews?

Mews can require significant training and has a cluttered interface. Priority Optima is designed for quick adoption, efficient workflows, a clean interface, and responsive support.

How does Priority Optima compare to Protel?

Protel has a steep learning curve and limited integrations. Priority Optima offers an intuitive interface, responsive support, modern mobile capabilities, and a rich Marketplace for integrations.

How does Priority Retail Management compare to ERP competitors like Microsoft, Oracle, Acumatica, and Sage?

These ERP providers offer generic capabilities and lack specialized retail management features. Priority Retail Management delivers a comprehensive ERP suite enhanced for retail, supporting multi-location, omnichannel, and high-volume environments—all in one platform without requiring additional integrations.

How does Priority Retail Management compare to POS and unified commerce providers like Aptos, LS Retail, Retail Pro, Enactor, and Oracle Retail?

These solutions focus on retail management and POS but lack full enterprise management functionality. Priority Retail Management offers an end-to-end solution with ERP, retail management, unified commerce, and POS natively integrated, eliminating costly integrations and ensuring smooth operations across the retail chain.

Support & Implementation

What professional and implementation services does Priority Software provide?

Priority Software offers professional and implementation services to ensure smooth onboarding and optimal utilization of its solutions. These services include project management, training, and ongoing support. Learn more.

What partnership opportunities are available with Priority Software?

Priority Software offers partnership opportunities, including technology partnerships and AWS partnerships. Partners can access the Priority Market and benefit from a strong ecosystem. Learn more about partnerships.

What is the Priority Market?

The Priority Market is a dedicated marketplace for extended solutions, offering add-ons and integrations to enhance Priority Software's core products. Visit Priority Market.

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When was this page last updated?

This page wast last updated on 12/12/2025 .

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Sep. 25, 2023
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Has your business outgrown its accounting software? Easy self-test

Barry Spielman

Director of Product Marketing

Summarize with AI:

Many businesses start their journey with simple accounting software, like QuickBooks, Xero or FreshBooks, to manage their financial data. They often complement their basic system with tools like Microsoft Excel to track inventory and Outlook to manage contacts and appointments.

Entry-level accounting software packages are designed to get your company up and running. However, as your business grows in complexity and transaction volumes, the rudimentary software might not meet your complex needs, such as planning, budgeting, and forecasting. The system that once supported you may now put your company at risk and hold you back. Whether due to changing external factors or internal needs, it's essential to recognize when it is time to move on.

If you are concerned that your current accounting software slows you down, it might be time to consider other options, such as an integrated ERP system that will offer complete visibility into every aspect of your business. So, how can you tell if you've outgrown your system?

8 common signs that your business has outgrown its accounting software.

1. Incapability to handle transaction volumes

As your business expands, the number of transactions – including sales, purchases, and financial transfers – grows exponentially.

This growth can put a strain on basic accounting systems which are not designed to accommodate high transaction volumes.

If you're waiting until the end of the month to process bulk transactions instead of entering them in real-time, it's a clear indicator that your accounting software cannot keep up with the number of financial transactions and data collection of your growing business.

The incapability to handle growing transaction volumes also exposes businesses to various risks associated with inaccuracies in financial records due to data entry errors or missing transactions in their current systems.

If you neglect to ensure that your business management software is up to scratch, you're wasting time and resources on inefficiencies easily fixed with a modern business management solution.

By acknowledging this critical sign of outgrowing your current solution early enough and choosing the right new software for managing increased transaction volumes effectively – be it a fully customized package or Enterprise Resource Planning (ERP) solution – you empower yourself against unnecessary challenges while moving toward better financial tools suited for long-term business success.

2. Manual processes & lack of efficiency

As your business expands, so do its financial transactions and complexity. The increasing demands can quickly outpace the capabilities of your existing accounting software, leading to an overreliance on manual processes. This inefficiency not only affects productivity but also increases the risk of errors in data entry and calculations.

The increasing demands can quickly outpace the capabilities of your existing accounting software, leading to an overreliance on manual processes.

If you spend too much time on manual data entry and paperwork, or when you start noticing delays in completing routine tasks, consider it a sign that you've outgrown your accounting software.

For instance, if you find yourself manually consolidating data from multiple systems or spending excessive time on repetitive tasks like month-end closing procedures or bank reconciliations, it's time for an upgrade.

Your accounting software needs to help you streamline repetitive and manual tasks to remain error-free, save time on reconciliation, and create automated business processes.

Upgrading to a more advanced accounting system can streamline these processes by automating many tasks that were once performed manually.

Moreover, outdated accounting software solutions often lack integration capabilities with other essential business applications such as CRM (Customer Relationship Management) systems or inventory management tools.

These limitations create bottlenecks in information flow between departments and hinder effective collaboration among employees working across various areas within the organization.

3. Inefficient invoice and data tracking

Inefficient invoice and data tracking is another sign that you may be outgrowing your accounting software.

Invoicing is foundational for any company. The process also requires accuracy and timeliness. Inadequate invoice tracking can lead to late payments or missed opportunities for early payment discounts from suppliers. which impacts your cash flow.

Additionally, inaccurate data entry caused by manual processes may result in costly mistakes that affect both cash flow management and overall business performance.

Older software programs often have difficulties retrieving saved data, including consumer data, invoices, and sales records.

If you find yourself struggling with managing invoices efficiently and keeping track of all relevant financial information accurately within your current accounting system limitations – it's time to consider migrating to an advanced accounting solution designed specifically for larger organizations' unique needs.

New cloud-synced accounting software may solve your issue if you nod your head at this problem.

4. Relying on spreadsheets for inventory tracking

Relying heavily on spreadsheets for inventory tracking is a clear indicator that your current accounting software may not be sufficient for your growing business.

Not only are mistakes like the shipment of incorrect items costly, but they could also affect your customer relationships and brand image. ERP software is the solution you seek when looking to improve your inventory management, visibility and tracking, and even predict demand, allocate resources, and optimize stock.

5. Limited ability to accommodate new operational needs

You may begin to offer new products or services, enter new markets, or require more sophisticated financial management.

When your accounting software struggles to accommodate these changes, it could be a sign that you're outgrowing the system.

If your accounting tool cannot connect with popular third-party apps like PayPal and Zendesk, your business management software is limited to niche processes. It won't allow future expansion to support operational activities like distribution, manufacturing, logistics, professional services, project accounting, and more.

Another aspect of this issue is scalability – if expanding your team and operations becomes hindered by the constraints of an inflexible accounting system, upgrading to a more robust solution with additional functionality should become an immediate priority.

6. Difficulty complying with regulatory requirements

Outdated accounting software solutions often lack the capability to adapt to new compliance requirements automatically.

If you spend too many resources to remain compliant, as transparency becomes more critical and compliance becomes more complex, it may be a sign that you've outgrown your system.

Some industries face regulations that can be costly to uphold.

A good accounting tool should help you comply with your country's tax agencies. If your accounting software cannot do this, you should consider a cloud accounting tool that automatically syncs all the critical data to have your reports ready when they need to be submitted.

7. Delayed reporting

If you do your reporting with an Excel spreadsheet, Chances are you are facing a constant delay in reporting and impairing the ability to operate in the long run efficiently. If your close process includes extensive manual wading through endless spreadsheets, correcting duplicates, time-consuming accounts receivable and payable functions, you risk errors and sabotage your credibility.

Furthermore, delayed reporting may affect other aspects of your business as well.

For instance, if you're unable to get accurate updates on cash flow due to limitations in your system's functionality or insufficient integration between different applications used across teams—such as payroll systems—you might struggle with making necessary adjustments regarding costs allocation and resource management.

Upgrading will enable you not only better understand where money comes from but also how it's spent throughout all areas involved in running a successful organization; This translates into smarter decisions around budgeting strategy development based on actual figures rather than approximations made through manual calculations performed under pressure due time constraints imposed by inadequate systems.

8. Limited collaboration

If you rely on emails to prompt transaction approvals and move tasks forward, and the internal workflow process can use some streamlining, it's time for a change.

Outdated and old accounting software solutions often lack the necessary features to facilitate real-time collaboration between team members, restricting their ability to work together on critical financial tasks.

For instance, when multiple users need access to the same financial data simultaneously, some entry-level accounting systems may not support it or require you to purchase additional licenses at a high cost.

Workflow automation eliminates frustrating project creep by keeping everything moving forward in one platform and out of your inbox.

What should you do next?

If you nodded “yes” to any of the above, it might just be time for a change. Adopting a new business management ERP software is an opportunity to boost the organization's competitive advantage. Deciding to replace your accounting software or business may seem like a daunting task. But what is the actual cost of maintaining a system that is no longer up to par with demands?

My take on things is, that a modern, flexible and open financial management system is what every business needs to support current needs and scale as the business grows. There has never been a better time for companies to update their capabilities, maintain greater efficiency, and prepare for growth and changing business conditions.

In this article we've covered

Business Management
ERP
Finance
Technology

The Author

Barry Spielman

Director of Product Marketing

Barry Spielman is a seasoned B2B marketing professional. A skilled public speaker and organizer, Barry has managed large teams and executed complex initiatives across PR, analyst relations, events, SEO, and advertising. With a track record of publishing content and achieving industry recognition, he is known for his excellent interpersonal skills and collaborative approach to achieving results.