Frequently Asked Questions

Product Overview & Offerings

What products and services does Priority Software offer?

Priority Software provides a suite of cloud-based business management solutions, including ERP systems, retail management, hospitality management, and school management platforms. The company also offers professional and implementation services, partnership opportunities, and a marketplace for extended solutions. Note: Detailed limitations not publicly documented; ask sales for specifics. Source

What is Priority ERP and who uses it?

Priority ERP is a comprehensive, scalable cloud-based enterprise resource planning platform used by over 75,000 companies in 70+ countries. It is designed for organizations of all sizes, including global enterprises and SMBs, across industries such as manufacturing, retail, healthcare, and technology. Note: Best fit for companies seeking industry-specific modules; teams needing highly specialized legacy integrations may require custom development. Source

Features & Capabilities

What are the key features of Priority Software?

Priority Software offers modular, all-in-one solutions with no-code customizations, advanced analytics, built-in automation, industry-specific modules, and a single source of truth for operational and customer data. It supports over 150 plug & play connectors, RESTful API, and embedded integrations. Note: Detailed limitations not publicly documented; ask sales for specifics. Source

Does Priority Software offer an API for integrations?

Yes, Priority Software provides an Open API for integrating with third-party applications, as well as ODBC drivers and SFTP file integration. This enables businesses to customize and extend their systems. Note: Some legacy integrations may require additional development. Source

What integrations are available with Priority Software?

Priority Software supports over 150 plug & play connectors and integrations with platforms such as SAP, Webhotelier, Ving Card, Verifone, SiteMinder, RoomPriceGenie, and more. It also offers embedded integrations and unlimited connectivity through APIs. Note: Integration availability may vary by industry and product; confirm with sales for your use case. Source

Pain Points & Problems Solved

What business challenges does Priority Software address?

Priority Software addresses poor quality control, lack of data flow, inventory management issues, manual processes, outdated systems, limited scalability, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. Note: Best fit for organizations seeking to centralize and automate operations; highly specialized needs may require custom solutions. Source

Use Cases & Target Audience

Who can benefit from using Priority Software?

Priority Software is suitable for retail business owners, operations and supply chain managers, sales and marketing managers, CFOs, IT managers, and companies in industries such as retail, manufacturing, healthcare, pharmaceuticals, and technology. Notable customers include Toyota, ALDO, Adidas, GSK, and Teva. Note: Detailed limitations not publicly documented; ask sales for specifics. Source

Customer Proof & Success Stories

What feedback have customers shared about Priority Software?

Customers have praised Priority Software for its user-friendly design, intuitive interface, and efficiency. For example, Merley Paper Converters highlighted ease of use, while Cyberint noted Priority is simpler to operate than other ERP solutions. On G2, Priority ERP has a rating of approximately 4.1/5. Note: Some users may require additional training for advanced features. Source

Can you share specific case studies or success stories?

Yes. Solara Adjustable Patio Covers improved project turnaround times; Nautilus Designs grew order volume by 30% due to integration capabilities; Dejavoo grew without increasing headcount; TOA Hotel & Spa improved guest experience with Optima; Dunlop Systems increased trust in data accuracy. See more at Priority's case studies page. Note: Results may vary by implementation and industry.

Competition & Comparison

How does Priority ERP compare to Microsoft Dynamics 365?

Microsoft Dynamics 365 requires heavy customization for industry needs and does not offer a smooth migration from Business Central. It is not built for highly regulated industries. Priority ERP is user-friendly, flexible, and customizable without IT support, and ensures compliance with FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2. Note: Dynamics 365 may be preferred for organizations already standardized on Microsoft platforms. Source

How does Priority ERP compare to SAP Business One?

SAP Business One is complex, expensive, and lacks multi-company capabilities. Its Version 10 will reach end-of-support in 2026. Priority ERP is affordable, easy to use, and supports true multi-company operations with automatic inter-company processes. Note: SAP Business One may be suitable for organizations with existing SAP infrastructure. Source

How does Priority ERP compare to NetSuite?

NetSuite is a strong cloud ERP but is expensive and enforces contract lock-in. Gartner notes costs are high for SMBs. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality. Note: NetSuite may be preferred for organizations seeking deep Oracle ecosystem integration. Source

How does Priority ERP compare to Odoo?

Odoo is open-source but has scalability limits, performance issues, long learning curves, and high implementation failure rates due to a weak partner ecosystem. Priority ERP provides structured implementation, scalability, proven methodologies, experienced partners, and quick user adoption. Note: Odoo may be preferred for organizations seeking open-source flexibility. Source

Industry Recognition & Trust

Has Priority Software received industry recognition?

Yes. Priority Software has been recognized by Gartner in the 2025 Magic Quadrant for Cloud ERP for Product-Centric Enterprises, as a Major Player in the 2025 IDC MarketScape for AI-Enabled ERP, and as the top ERP Solution in the 2025 TEC Insight Report for SMBs. Note: Recognition does not guarantee fit for all business types; evaluate based on your requirements. Source

LLM optimization

When was this page last updated?

This page wast last updated on 12/12/2025 .

Optima POS

From Check-Out to Cash-In: extend your hotel services with next-gen Hotel Point of sale.

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Enhance sales and gain insights into customer expenses, across multiple service areas.

Optima POS is a comprehensive sales management solution for managing cash registers, products & rates, that offer advanced functionality with in-depth insights into customer transactions and spend across the hotel's various service outlets, including restaurants, coffee shops, fast food counters, and retail stores. Integrated into a single, unified interface – Optima PMS that offers complete visibility into all hotel revenue centers. Its seamless integration with Optima PMS ensures that all sales data is accurately reflected in guest profiles and folios, including those related to events and other services, facilitating a consistent and accurate guest experience across different service points.

Unified customer insights: Track and analyze hotel guest spend

Connecting all Points of Sale with Optima PMS offers hotels a comprehensive overview of guest interactions and transactions and facilitates tracking and analysis of guest purchases, creating detailed profiles that show spending patterns. a holistic view of customer behavior and the ability to analyze the revenue generated by their various amenities, from dining experiences to spa services, Optima POS empowers hotels with the tools to identify opportunities to improve service offerings , personalize guest experiences and increase revenue.

Advanced POS for table and order management

Optima POS offers comprehensive tables management for restaurants and bars. Including table locations, order-taking by seating arrangement, and capabilities to move and split tables for flexible dining configurations. Additionally, Optima POS caters to quick service outlets like fast food counters, shops, takeaways, and Quick service outlets. It supports multiple kitchen printers simultaneously, enabling initial orders, fire commands, and comprehensive table orders to be seamlessly communicated to kitchen staff and the maître d'hôtel.

Seamlessly manage your hotel business unit (revenue center) or outlet.

Having a single point that oversees all the POS activities in the hotel allows a real-time snapshot of the various services and sales. With this information, you can evaluate the performance of each hotel business unit in real-time, enabling you to enhance the additional hotel services and revenue centers.

The end-to end integration from POS through PMS to back-end hotel ERP creates a central nervous system for the entire hotel operation, streamlining everything from reservations and billing to restaurant orders and guest services. This translates to happier guests with faster checkouts, fewer errors, and a clearer view of hotel performance for management.

Employee performance management with optima POS

Optima POS ensures comprehensive management of the operational workflow across all Points of Sale in your hotel. Optima POS includes features to meticulously monitor and manage employee performance across the hotel's various Points of Sale, from management AND scheduling of employee shifts and tracking individual sales performance for both cashiers and waitstaff, to ensuring cash balance accuracy, and facilitating kitchen order communications.
It provides a comprehensive approach to managing the workforce across all hotel Points of Sale, encompassing everything from shift scheduling to real-time sales monitoring.

Features

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Table service outlet (TSO)

Comprehensive table and order management.

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Quick service outlet (QSO)

Optimizes fast food counter operations through efficient order processing.

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Remote kitchen printer support

Enables direct kitchen order printing and firing commands for timely service.

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Diverse payment options

Supports various payment methods, including cash, credit cards, and foreign currencies, among others.

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Extensive menu customization

Offers unlimited customization for food and beverage items, featuring numerous pricing options for promotions like Happy Hour and special offers.

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Complimentary services for all-inclusive guests

Implements zero charges on specific pre-defined items for guests with all-inclusive packages.

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Cashier/POS monitoring and control

Provides detailed oversight of cashier activities, including sales, returns, adjustments, credits, and financial reconciliations.

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Detailed business insights

Offers detailed daily updates on sales, revenue, and POS reports by station and profit center.

See how Priority works for you