Frequently Asked Questions

Product Overview & Company Information

What is Priority Software and what does it do?

Priority Software is a leading provider of scalable, agile, and open cloud-based business management solutions. It serves organizations of all sizes and industries, offering real-time access to business data and insights from any device. Over 75,000 companies across 70 countries use Priority to manage and grow their businesses efficiently. Learn more.

What products and services does Priority Software offer?

Priority Software offers a comprehensive suite of business management solutions, including:

See the Company Profile for details.

Which industries does Priority Software serve?

Priority Software serves a wide range of industries, including agriculture, nonprofits, professional services, retail, hospitality, manufacturing, pharmaceutical, wholesale & distribution, electronics, healthcare, medical devices, software & technology, financial services, and construction. See all industries.

How many customers and partners does Priority Software have?

Priority Software is trusted by over 75,000 customers in more than 70 countries and has a network of 100+ partners worldwide.

Who are some notable customers of Priority Software?

Notable customers include Ace Hardware, ALDO, Adidas, Estee Lauder, Columbia, Guess, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, GSK, Teva, and Checkmarx. See more customers.

Features & Capabilities

What are the key features of Priority Software?

Key features include:

Does Priority Software offer AI-powered capabilities?

Yes, Priority's aiERP suite embeds artificial intelligence and machine learning into its core architecture. Users can interact with the ERP using natural language, create complex business rules, generate and summarize reports, forecast demand, and optimize delivery routes. Learn more about aiERP.

What integrations does Priority Software support?

Priority Software supports over 150 plug & play connectors, unlimited API connectivity, and embedded integrations. Key integrations include:

See the Hospitality Marketplace and Cloud ERP for details.

Does Priority Software provide an open API?

Yes, Priority Software provides an Open API for seamless integration with third-party applications. This allows businesses to create custom integrations and tailor their systems to specific needs. Learn more about the Open API.

Is technical documentation available for Priority Software?

Yes, Priority Software provides comprehensive technical documentation for its ERP solutions, covering features, industries, and supported products. Access the documentation here.

Use Cases & Benefits

Who can benefit from using Priority Software?

Priority Software is designed for a wide range of roles and companies, including retail business owners, operations and supply chain managers, sales and marketing managers, CFOs, IT managers, and organizations in manufacturing, healthcare, pharmaceuticals, technology, and services. It is ideal for businesses seeking scalability, efficiency, and industry-specific solutions.

What core business problems does Priority Software solve?

Priority Software addresses:

What pain points does Priority Software address for retail businesses?

Priority Software helps retail businesses overcome:

It provides centralized management, real-time insights, automation, and omnichannel capabilities. Learn more.

How does Priority Software help with operational efficiency?

Priority Software boosts operational efficiency through built-in automated workflows, AI recommendations, centralized data, and real-time reporting. This reduces manual processes, improves resource utilization, and enables faster, data-driven decisions.

How does Priority Software support business growth and scalability?

Priority Software's cloud-based platform is designed for scalability, supporting high-volume transactions and adapting to business growth without the need for complex integrations or on-premises IT infrastructure. It enables continuous innovation and long-term value.

Customer Success & Social Proof

What feedback have customers given about Priority Software's ease of use?

Customers consistently praise Priority Software for its intuitive interface and user-friendly design. For example, Allan Dyson (Merley Paper Converters) noted that employees can manage daily tasks without relying on IT. On G2, Priority ERP has a rating of approximately 4.1/5, with users highlighting its simplicity and configurability. See more testimonials.

Can you share specific customer success stories with Priority Software?

Yes, examples include:

See all case studies here.

What industry recognition has Priority Software received?

Priority Software has been recognized by Gartner in the 2025 Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises, named a “Major Player” in the 2025 IDC MarketScape for AI-Enabled ERP, and ranked as the top ERP Solution in the 2025 TEC Insight Report for SMBs.

How does Priority Software perform according to customer reviews?

Priority ERP has a customer rating of approximately 4.1/5 on G2. Users highlight its intuitive interface, ease of use, and configurability as major strengths. See reviews.

Competition & Comparison

How does Priority ERP compare to Microsoft Dynamics 365?

Microsoft Dynamics 365 requires heavy customization for industry needs and lacks smooth migration from Business Central. Priority ERP is user-friendly, flexible, customizable without IT support, and ensures compliance with FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2.

How does Priority ERP compare to SAP Business One?

SAP Business One is powerful but complex, expensive, and lacks multi-company capabilities. Priority ERP is affordable, easy to use, maintains the same platform (no forced migrations), and supports true multi-company operations with automatic inter-company processes.

How does Priority ERP compare to Acumatica?

Acumatica focuses on cloud ERP but lacks industry-specific features, has limited WMS, a steep learning curve, and unpredictable pricing. Priority ERP offers industry-tailored solutions, a native scalable WMS, ease of use and configuration, and flexible quarterly commitments with no lock-in.

How does Priority ERP compare to NetSuite?

NetSuite is a strong cloud ERP but is expensive and enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality.

How does Priority ERP compare to Odoo?

Odoo is open-source but has scalability limits, performance issues, long learning curves, and high implementation failure rates. Priority ERP provides structured implementation, scalability, proven methodologies, experienced partners, and quick user adoption.

How does Priority ERP compare to Sage X3?

Sage focuses on accounting, not full ERP, and many Sage products are nearing end-of-life. Priority ERP integrates accounting with analytics, automation, and industry features, and supports no-code customizations for apps, portals, workflows, and automation.

How does Priority ERP compare to Microsoft Business Central?

Business Central requires heavy coding for industry features and lacks specialized functionality for industries like manufacturing, retail, and pharma. Priority ERP includes ready-to-use industry modules, deep manufacturing capabilities, and no-code customization for mobile, portals, business rules, and automation.

How does Priority ERP compare to Microsoft Navision?

Microsoft Navision has reached end of life, forcing businesses to migrate. Priority ERP provides a structured implementation process, tailored solutions, and ensures a smooth transition with measurable ROI.

How does Priority Optima compare to Oracle Hospitality OPERA?

OPERA is costly, complex, and has slow support and integration challenges. Priority Optima is scalable, cost-effective, intuitive, and offers responsive support, flexible customization, and an open architecture with a broad Marketplace for integrations.

How does Priority Optima compare to Cloudbeds?

Cloudbeds can lack depth for complex operations and may have inconsistent support. Priority Optima serves all hospitality types with a comprehensive suite, robust all-in-one platform, reliable support, and a user-friendly design.

How does Priority Optima compare to Mews?

Mews can require significant training and has a cluttered interface. Priority Optima is designed for quick adoption, efficient workflows, a clean interface, and responsive support.

How does Priority Optima compare to Protel?

Protel has a steep learning curve and limited integrations. Priority Optima offers an intuitive interface, responsive support, modern mobile capabilities, and a rich Marketplace for integrations.

How does Priority Retail Management compare to ERP competitors like Microsoft, Oracle, Acumatica, and Sage?

These ERP providers offer generic capabilities and lack specialized retail management features. Priority Retail Management delivers a comprehensive ERP suite enhanced for retail, supporting multi-location, omnichannel, and high-volume environments—all in one platform without requiring additional integrations.

How does Priority Retail Management compare to POS and unified commerce providers like Aptos, LS Retail, Retail Pro, Enactor, and Oracle Retail?

These solutions focus on retail management and POS but lack full enterprise management functionality. Priority Retail Management offers an end-to-end solution with ERP, retail management, unified commerce, and POS natively integrated, eliminating costly integrations and ensuring smooth operations across the retail chain.

Support & Implementation

What professional and implementation services does Priority Software provide?

Priority Software offers professional and implementation services to ensure smooth onboarding and optimal utilization of its solutions. These services include project management, training, and ongoing support. Learn more.

What partnership opportunities are available with Priority Software?

Priority Software offers partnership opportunities, including technology partnerships and AWS partnerships. Partners can access the Priority Market and benefit from a strong ecosystem. Learn more about partnerships.

What is the Priority Market?

The Priority Market is a dedicated marketplace for extended solutions, offering add-ons and integrations to enhance Priority Software's core products. Visit Priority Market.

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When was this page last updated?

This page wast last updated on 12/12/2025 .

Oct. 30, 2024
ERP

9 Benefits of moving to a Cloud ERP system

Summarize with AI:

What is cloud ERP, and how does it differ from a traditional ERP

A Cloud-based ERP is an Enterprise Resource Planning software that runs on a vendor-managed public or private cloud, and helps companies manage their daily business activities, like accounting, procurement, project management, supply chain operations, and more.

While traditional ERP systems are often deployed on an on-premise, in-house server at a company's location, Cloud ERP systems run on a vendor-managed server, eliminating the need for local installations and offering a range of time, resource, and cost-saving benefits.

Cloud-based ERP systems help to increase organization's efficiency and connectivity by managing and improving the company's resources utilization without the maintenance and resource requirements associated with of an on-premise solution deployment.

9 reasons to move your ERP to the cloud

1. Auto updates and maintenance
Unlike traditional on-premises ERP solutions that require manual updates and extensive IT involvement, cloud ERP vendors deliver automatic updates. These updates ensure that users can always access to the latest features and security enhancements. This feature reduces the burden on in-house IT teams and minimizes the risk of downtime associated with manual upgrades.

Automatic updates greatly enhance system security. Cloud ERP vendors regularly patch vulnerabilities and implement the latest security protocols, helping businesses protect sensitive data.

2. Cost efficiency and reduced IT expenses
While standard on-premises ERP solutions often require substantial upfront investments in hardware, licensing, and ongoing manual upkeep, most cloud-based ERP systems, are offered in a subscription-pricing model, and require minimal to zero investment in infrastructural resources.

With cloud ERP, organizations can significantly reduce IT staffing costs as installations, and updates are handled by the vendor. Additionally, the scalability features often accompanying cloud ERP infrastructure ensure lower implementation costs compared to an on-premise ERP, as no changes to hardware setup are required.

3. Remote access
Cloud ERP systems facilitate remote connectivity, allowing users to connect to the software through mobile devices anytime, from any location. This enables remote teams them to stay on the job from home, or at remote locations, while promoting a more flexible, responsive business practice that often improves overall organizational performance.

4. Access to data in real time
Unlike on-prem ERP systems, which update added information according to the server's capacity, cloud ERP updates the data across the board as soon as it is added to the system.

This allows stakeholders access to ad hoc operational data which allows them to rapidly respond to fluctuations, requests, and action items.

Cloud ERP systems are designed to uncover information hidden within large and complex data hubs rapidly, and while legacy ERP systems provide reporting tools, they don't offer real-time analytics, which are essential to better decision-making.

5. Improved communication
Cloud ERP platforms facilitate seamless intradepartmental information sharing by delivering a centralized information hub where all employees, stakeholders, and sometimes even suppliers and vendors can access the same unified data and collaborate in real time, without having to wait for the next sync cycle.

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6. Business continuity & disaster management and recovery
When technical issues and unexpected downtime hit the system, Cloud ERP solutions are designed to ensure a stable working environment and maintain business continuity.

Cloud-based ERP systems are often backed by solid disaster recovery protocols, such as automatic data replication in separate availability zones, implemented by the infrastructure providers, ensuring comprehensive protection against catastrophic data loss scenarios, such as security breaches, theft, natural disasters, etc.

7. Faster implementation
Traditional, on-premises ERP solutions can take months to set up due to lengthy and, more often than not, costly physical infrastructure setup processes.

A cloud ERP system, however, can be set up in a matter of days. With Cloud systems, the SaaS vendor manages the system installation and server configuration. So, the “heavy lifting” setup is rapid and mostly happens behind the scenes.

Another factor is the ERP system's UX. A system that offers an intuitive, user-friendly interface helps accelerate the user onboarding process, accelerating the time to productivity.

8. Ongoing innovation and improvement
Most cloud ERP vendors race to continuously deliver new functionalities, features, and tech advancements, usually in periodic version releases, to stay atop both tech advancements and business adaptations.

The main beneficiaries of this competition are the customers, e.g., the system users and the organizations they work for, as this ensures they are always up to date with best practices and equipped with the newest solution that in turn, ensure the organization has the tools to tackle upcoming market changes and requirements.

9. Integration through standard APIs
Customizable Cloud ERP solutions offer standard APIs and offer the capability to integrate third-party tools to the ERP system.

This allows for seamless updates and easier integration with emerging technologies as extended system openness allows businesses to easily add or remove features to their system, customize their tech stack, and ensure that all organizational systems work together.

How Priority Software can help

Priority Software provides powerful cloud ERP solutions to boost your business's efficiency. Our platform makes it easy to integrate with your existing tools, access real-time data, and enjoy automatic updates. It means you can streamline operations, improve teamwork, and make informed decisions quickly.

We understand that every business is unique, which is why you can customize your ERP system to fit your specific needs. With Priority Software, you'll always have the latest features and innovations.

Are you ready to take your business to the next level? Reach out to us today for a free consultation, and let's explore how we can help you thrive.

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