How R.J.M. Food Industries reduced lost sales and achieved real-time inventory control with Priority ERP

Operational impact

The transformation in inventory accuracy delivered multiple benefits:

• Sales opportunity capture: With accurate inventory data, sales teams can confidently commit to orders, knowing exactly what's available. Lost sales opportunities, previously a significant problem, are now captured because R.J.M. can provide reliable delivery commitments to customers in 30+ countries.
• Order promising accuracy: International retailers and wholesalers receive accurate delivery dates based on real inventory and production capacity, strengthening R.J.M.'s reputation for reliability.
• Procurement optimization: Purchasing teams know exactly what materials are needed and when, enabling optimal ordering that balances inventory investment with materials availability.
• Production planning: Manufacturing can be planned based on actual inventory levels of raw materials and finished goods, eliminating surprises and enabling smooth operations.
• Financial accuracy: Inventory valuation for financial reporting is accurate, improving financial statement reliability and management decision-making.

Shop floor management capabilities

Priority gave R.J.M. “full control over the shop floor,” including:

• Work order management: Complete tracking from creation through completion, ensuring nothing is lost or forgotten
• Routine reporting: Systematic, regular production reporting provides accurate data for management decisions
• Raw materials retrieval: Efficient materials management ensures production lines have needed ingredients when required
• Workflow planning: Methodical workflows optimize production sequences and resource utilization
• Real-time data access: Management has immediate visibility into production status across all lines

Production efficiency impact

The improved production management delivered multiple benefits:

• Reduced downtime: Eliminating production interruptions due to materials deficiency maximizes equipment utilization across R.J.M.'s advanced production lines
• Capacity optimization: Accurate production data enables better capacity planning and scheduling
• Quality control: Systematic reporting supports quality assurance and traceability requirements for food manufacturing
• Cost management: Real production costs are accurately captured, supporting pricing decisions and profitability analysis

Customer satisfaction impact

For a manufacturer exporting 50% of production to major international retailers in 30+ countries, delivery reliability is critical:

• Retailer requirements: Major retailers impose strict delivery windows—late deliveries trigger penalties, chargebacks, or loss of shelf space
• Competitive positioning: Reliable delivery differentiates R.J.M. from competitors who cannot commit confidently to delivery dates
• Customer retention: Increased customer satisfaction from on-time delivery supports long-term relationships and repeat orders
• New customer acquisition: Reputation for reliability makes it easier to win business with new retailers and enter new markets

Streamlined operations: Process optimization across the business

Priority enabled comprehensive process improvements across R.J.M.'s operations.

Streamlined areas

• Workflows: Methodical, efficient processes replace ad-hoc approaches
• Reporting methods: Systematic, regular reporting provides consistent, reliable data
• Order processing practices: Efficient order management from receipt through fulfillment
• Procurement processes: Optimized purchasing based on accurate demand and inventory data

Operational efficiency gains

The “vast loss of time and resources” from “improperly set processes” was eliminated through Priority's systematic approach:

• Administrative efficiency: Streamlined workflows reduce time spent on routine tasks
• Management efficiency: Accurate, timely reporting reduces time spent chasing information
• Procurement efficiency: Optimized processes reduce purchasing costs and inventory investment
• Overall operations: Better coordination across all functions reduces waste and duplication

Management value

Real-time business overview delivers multiple strategic benefits:

• Faster decision-making: Management responds to issues and opportunities immediately rather than days/weeks later
• Strategic planning: Accurate, complete data supports better long-term planning
• Performance management: Real-time visibility enables proactive management rather than reactive firefighting
• Risk management: Early warning of potential problems allows preventive action
• Growth management: Complete visibility supports confident expansion into new markets and product lines

Ease of implementation and use: Competitive advantage vs. SAP

R.J.M.'s decision to choose Priority over SAP delivered ongoing benefits beyond initial implementation.

Implementation advantages

• Rapid deployment: “Easily and rapidly implemented” compared to typical 12-18+ month SAP implementations
• Minimal training: “Didn't require a lengthy training process” reduced costs and accelerated user adoption
• Easy customization: System adapted to R.J.M.'s needs without extensive programming
• User adoption: User-friendly interface led to high adoption rates and productive use

Competitive positioning for global growth