T&F All States achieves full traceability and real-time order management with Priority ERP

After years in fresh-produce distribution, T & F faced growing pains that its patchwork of in-house systems, spreadsheets and paper tickets could no longer solve. In a sector where “the heart of the business is food safety and quality,” the company needed reliable tracking, real-time inventory visibility and shelf-life management for perishable goods. Stock control and inventory management topped T & F's list of “must-haves” when evaluating new solutions.

“What's more, with a tremendous number of line items and a fully-stocked warehouse, we knew we needed a real top-of-the-line ERP system,” said Arthur Zinopoulos, Business & Administration Manager. Back-office teams also required better control over delivery workflows: trucks, schedules, routes and drivers' hours, to meet tight next-day windows.

Partnering with Priority business partner Cincom Australia, T & F implemented Priority ERP to run the entire operation “from warehouse to table.”

• • “Priority ERP gave us the operational tools we always knew we were missing,” said Zinopoulos. Cincom led a structured rollout: process mapping, batch-trace configuration and intuitive user workshops.
• A smooth onboarding process and fast implementation meant “little to no disruption,” as teams learned the system via hands-on sessions and on-demand tutorials.
• The sales module was configured to accept orders around the clock, up to 1:00 AM, automatically triggering next-day pick-lists, driver manifests and route planning.
• Real-time dashboards provide live visibility over stock levels, shelf life, demand forecasts and delivery performance, closing the loop on traceability and quality control.

On day one, T & F saw dramatic improvements in traceability, order management and delivery reliability. The table below illustrates the transformation:

By deploying Priority ERP with Cincom Australia, T & F All States has transformed its distribution operations end to end. Manual paperwork and data silos have been replaced by digital batch-level traceability, 24/7 order capture, and live inventory and delivery dashboards. The shift to paperless workflows and automated processes has not only delivered a perfect next-day delivery rate, but also given managers the real-time insights they need to optimize routes, reduce spoilage, and scale the business confidently. Equipped with reliable data and a scalable platform, T & F is now positioned to explore new markets, refine customer-specific offerings, and further enhance its reputation as “Your connection to freshness.”