Frequently Asked Questions

Product Overview & Company Information

What is Priority Software and what does it do?

Priority Software is a leading provider of scalable, agile, and open cloud-based business management solutions. It serves organizations of all sizes and industries, offering real-time access to business data and insights from any device. Over 75,000 companies across 70 countries use Priority to manage and grow their businesses efficiently. Learn more.

What products and services does Priority Software offer?

Priority Software offers a comprehensive suite of business management solutions, including:

See the Company Profile for details.

Which industries does Priority Software serve?

Priority Software serves a wide range of industries, including agriculture, nonprofits, professional services, retail, hospitality, manufacturing, pharmaceutical, wholesale & distribution, electronics, healthcare, medical devices, software & technology, financial services, and construction. See all industries.

How many customers and partners does Priority Software have?

Priority Software is trusted by over 75,000 customers in more than 70 countries and has a network of 100+ partners worldwide.

Who are some notable customers of Priority Software?

Notable customers include Ace Hardware, ALDO, Adidas, Estee Lauder, Columbia, Guess, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, GSK, Teva, and Checkmarx. See more customers.

Features & Capabilities

What are the key features of Priority Software?

Key features include:

Does Priority Software offer AI-powered capabilities?

Yes, Priority's aiERP suite embeds artificial intelligence and machine learning into its core architecture. Users can interact with the ERP using natural language, create complex business rules, generate and summarize reports, forecast demand, and optimize delivery routes. Learn more about aiERP.

What integrations does Priority Software support?

Priority Software supports over 150 plug & play connectors, unlimited API connectivity, and embedded integrations. Key integrations include:

See the Hospitality Marketplace and Cloud ERP for details.

Does Priority Software provide an open API?

Yes, Priority Software provides an Open API for seamless integration with third-party applications. This allows businesses to create custom integrations and tailor their systems to specific needs. Learn more about the Open API.

Is technical documentation available for Priority Software?

Yes, Priority Software provides comprehensive technical documentation for its ERP solutions, covering features, industries, and supported products. Access the documentation here.

Use Cases & Benefits

Who can benefit from using Priority Software?

Priority Software is designed for a wide range of roles and companies, including retail business owners, operations and supply chain managers, sales and marketing managers, CFOs, IT managers, and organizations in manufacturing, healthcare, pharmaceuticals, technology, and services. It is ideal for businesses seeking scalability, efficiency, and industry-specific solutions.

What core business problems does Priority Software solve?

Priority Software addresses:

What pain points does Priority Software address for retail businesses?

Priority Software helps retail businesses overcome:

It provides centralized management, real-time insights, automation, and omnichannel capabilities. Learn more.

How does Priority Software help with operational efficiency?

Priority Software boosts operational efficiency through built-in automated workflows, AI recommendations, centralized data, and real-time reporting. This reduces manual processes, improves resource utilization, and enables faster, data-driven decisions.

How does Priority Software support business growth and scalability?

Priority Software's cloud-based platform is designed for scalability, supporting high-volume transactions and adapting to business growth without the need for complex integrations or on-premises IT infrastructure. It enables continuous innovation and long-term value.

Customer Success & Social Proof

What feedback have customers given about Priority Software's ease of use?

Customers consistently praise Priority Software for its intuitive interface and user-friendly design. For example, Allan Dyson (Merley Paper Converters) noted that employees can manage daily tasks without relying on IT. On G2, Priority ERP has a rating of approximately 4.1/5, with users highlighting its simplicity and configurability. See more testimonials.

Can you share specific customer success stories with Priority Software?

Yes, examples include:

See all case studies here.

What industry recognition has Priority Software received?

Priority Software has been recognized by Gartner in the 2025 Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises, named a “Major Player” in the 2025 IDC MarketScape for AI-Enabled ERP, and ranked as the top ERP Solution in the 2025 TEC Insight Report for SMBs.

How does Priority Software perform according to customer reviews?

Priority ERP has a customer rating of approximately 4.1/5 on G2. Users highlight its intuitive interface, ease of use, and configurability as major strengths. See reviews.

Competition & Comparison

How does Priority ERP compare to Microsoft Dynamics 365?

Microsoft Dynamics 365 requires heavy customization for industry needs and lacks smooth migration from Business Central. Priority ERP is user-friendly, flexible, customizable without IT support, and ensures compliance with FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2.

How does Priority ERP compare to SAP Business One?

SAP Business One is powerful but complex, expensive, and lacks multi-company capabilities. Priority ERP is affordable, easy to use, maintains the same platform (no forced migrations), and supports true multi-company operations with automatic inter-company processes.

How does Priority ERP compare to Acumatica?

Acumatica focuses on cloud ERP but lacks industry-specific features, has limited WMS, a steep learning curve, and unpredictable pricing. Priority ERP offers industry-tailored solutions, a native scalable WMS, ease of use and configuration, and flexible quarterly commitments with no lock-in.

How does Priority ERP compare to NetSuite?

NetSuite is a strong cloud ERP but is expensive and enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality.

How does Priority ERP compare to Odoo?

Odoo is open-source but has scalability limits, performance issues, long learning curves, and high implementation failure rates. Priority ERP provides structured implementation, scalability, proven methodologies, experienced partners, and quick user adoption.

How does Priority ERP compare to Sage X3?

Sage focuses on accounting, not full ERP, and many Sage products are nearing end-of-life. Priority ERP integrates accounting with analytics, automation, and industry features, and supports no-code customizations for apps, portals, workflows, and automation.

How does Priority ERP compare to Microsoft Business Central?

Business Central requires heavy coding for industry features and lacks specialized functionality for industries like manufacturing, retail, and pharma. Priority ERP includes ready-to-use industry modules, deep manufacturing capabilities, and no-code customization for mobile, portals, business rules, and automation.

How does Priority ERP compare to Microsoft Navision?

Microsoft Navision has reached end of life, forcing businesses to migrate. Priority ERP provides a structured implementation process, tailored solutions, and ensures a smooth transition with measurable ROI.

How does Priority Optima compare to Oracle Hospitality OPERA?

OPERA is costly, complex, and has slow support and integration challenges. Priority Optima is scalable, cost-effective, intuitive, and offers responsive support, flexible customization, and an open architecture with a broad Marketplace for integrations.

How does Priority Optima compare to Cloudbeds?

Cloudbeds can lack depth for complex operations and may have inconsistent support. Priority Optima serves all hospitality types with a comprehensive suite, robust all-in-one platform, reliable support, and a user-friendly design.

How does Priority Optima compare to Mews?

Mews can require significant training and has a cluttered interface. Priority Optima is designed for quick adoption, efficient workflows, a clean interface, and responsive support.

How does Priority Optima compare to Protel?

Protel has a steep learning curve and limited integrations. Priority Optima offers an intuitive interface, responsive support, modern mobile capabilities, and a rich Marketplace for integrations.

How does Priority Retail Management compare to ERP competitors like Microsoft, Oracle, Acumatica, and Sage?

These ERP providers offer generic capabilities and lack specialized retail management features. Priority Retail Management delivers a comprehensive ERP suite enhanced for retail, supporting multi-location, omnichannel, and high-volume environments—all in one platform without requiring additional integrations.

How does Priority Retail Management compare to POS and unified commerce providers like Aptos, LS Retail, Retail Pro, Enactor, and Oracle Retail?

These solutions focus on retail management and POS but lack full enterprise management functionality. Priority Retail Management offers an end-to-end solution with ERP, retail management, unified commerce, and POS natively integrated, eliminating costly integrations and ensuring smooth operations across the retail chain.

Support & Implementation

What professional and implementation services does Priority Software provide?

Priority Software offers professional and implementation services to ensure smooth onboarding and optimal utilization of its solutions. These services include project management, training, and ongoing support. Learn more.

What partnership opportunities are available with Priority Software?

Priority Software offers partnership opportunities, including technology partnerships and AWS partnerships. Partners can access the Priority Market and benefit from a strong ecosystem. Learn more about partnerships.

What is the Priority Market?

The Priority Market is a dedicated marketplace for extended solutions, offering add-ons and integrations to enhance Priority Software's core products. Visit Priority Market.

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When was this page last updated?

This page wast last updated on 12/12/2025 .

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Jul. 15, 2022
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Open systems and the future of connected tech

Keren Sherer Taiber

Chief Product Officer
Open Systems Software

Summarize with AI:

How open systems are forging tomorrow's hyperconnected tech

As business owners or managers, while we understand what an open system is, do we really get what it does for us, today? And what about tomorrow? While the concept of “open” is easy to grasp, the future of open, has yet to be revealed.
We know that an open system, in the context of computing, is a system that combines portability and interoperability, and makes use of open software standards. Typically, it refers to a system that's interoperable between different vendors and standards. It's fundamentally modular, so that hardware and software need not be attached to a single vendor or platform. And modularity powers flexibility.
Fast forward to tomorrow's hyperconnected technology, and system openness takes on a whole new meaning. Not only will different components be able to be added, removed, updated or expanded, open systems are gearing up to turn tech on its head.
What does this mean for you – and your business, and why should you get onboard?

One is the loneliest number

Most likely, your organization depends on a myriad of tools, platforms, apps, and software to manage its business operations. But no single piece of software or single app can help your business achieve everything it needs without losing operational efficiency or revamping the platform.
Today's 'closed' proprietary systems are being put out to pasture, as they rely on software that's usually not compatible with other platforms, or worse, that company data isn't accessible outside of the system. “No single technology or provider can solve all challenges,” says Greg Wenzel, executive vice president at Booz Allen Hamilton. “Our global threat environment is constantly changing, where secure open architectures can help create more effective, agile and resilient systems, and get practical solutions into the field faster.”
Open systems can seamlessly connect with other external systems and apps, and share data without any constraints – because they're agile, as both the system itself, and its various components, are open. An open ERP system, for example, enables new levels of interoperability between core business processes, external data, IoT devices, and third-party apps. Driven by APIs, those powerful little connectors, enables fast integration to an infinite number of connected systems, software, and devices.

More power to the people

Not only do open systems drive innovation, they single-handedly enhance collaboration between organizations, and build partnerships between innovators across industry and academia. Faster integration of concepts, and emerging technologies. What could be better than this?
Open systems are the cornerstone of the global tech community, where stakeholders can share ideas, develop new technologies, decrease time to market, and fuel innovation – and competition. In turn, these open, community-driven technologies contribute, in epic proportions, with more flexible, agile, and secure systems, saving valuable time, resources, and costs.

What's in it for you?

  1. Lower that TCO. Open systems can run on just about any architecture, without impacting your infrastructure that often leads to high maintenance costs. Today, close to 80% of any given company's IT budget is devoted to “keeping those lights on,” with big spends on system maintenance, instead of focusing on future developments. By lowering infrastructure TCO, you'll have more money and resources to spend on innovation – and focus on strategic business growth.
  2. Flexibility in a flash. Open systems are just that – they're 'open' to change, with the ability to adapt to fundamentally more environments. This renders them more compatible with third-party software, apps, and platforms than old-school 'closed' proprietary systems.
  3. Immediate innovation. Open technologies are collaborative, and collaboration leads to faster development, system expansion, and accelerated innovation. That's because open systems' building blocks are not proprietary – they live and breathe. Open platforms powered by open data sources generate faster analytics, allowing you (and your developers) to innovate smarter, quicker, and deploy all of those hyperconnected technologies, faster.

End Game: Keep your options “open”

One thing we know for certain, for tomorrow's open systems – the cloud reigns supreme. With cloud adoption reaching new heights, businesses are moving from investing in traditional servers, over to cloud-based systems, offering more adaptable, flexible, and affordable infrastructure.
When it comes time to choose, opt for open. Open systems will help you prevent vendor lock-in, so you won't have to rely on a single proprietary platform or data source, plus, it makes your migration to the cloud exceedingly easier, faster, and more efficient. On a final note, open systems don't just refer to the physical, they're also driven by the logical – with a greater understanding of how open systems and open data sources seamlessly connect and hyper-connect all things tech, today – and well into the future.

In this article we've covered

Cloud ERP
ERP Data Migration
Software Industry

The Author

Keren Sherer Taiber

Chief Product Officer

Since joining Priority in 1998, Keren has progressed through several leadership positions and now leads as the Director of Product Strategy. She has an industrial engineering degree and an MBA from Tel Aviv University. Her journey reflects a consistent dedication to advancement and excellence.