Frequently Asked Questions

Product Overview & Company Information

What is Priority Software and what does it do?

Priority Software is a leading provider of scalable, agile, and open cloud-based business management solutions. It serves organizations of all sizes and industries, offering real-time access to business data and insights from any device. Over 75,000 companies across 70 countries use Priority to manage and grow their businesses efficiently. Learn more.

What products and services does Priority Software offer?

Priority Software offers a comprehensive suite of business management solutions, including:

See the Company Profile for details.

Which industries does Priority Software serve?

Priority Software serves a wide range of industries, including agriculture, nonprofits, professional services, retail, hospitality, manufacturing, pharmaceutical, wholesale & distribution, electronics, healthcare, medical devices, software & technology, financial services, and construction. See all industries.

How many customers and partners does Priority Software have?

Priority Software is trusted by over 75,000 customers in more than 70 countries and has a network of 100+ partners worldwide.

Who are some notable customers of Priority Software?

Notable customers include Ace Hardware, ALDO, Adidas, Estee Lauder, Columbia, Guess, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, GSK, Teva, and Checkmarx. See more customers.

Features & Capabilities

What are the key features of Priority Software?

Key features include:

Does Priority Software offer AI-powered capabilities?

Yes, Priority's aiERP suite embeds artificial intelligence and machine learning into its core architecture. Users can interact with the ERP using natural language, create complex business rules, generate and summarize reports, forecast demand, and optimize delivery routes. Learn more about aiERP.

What integrations does Priority Software support?

Priority Software supports over 150 plug & play connectors, unlimited API connectivity, and embedded integrations. Key integrations include:

See the Hospitality Marketplace and Cloud ERP for details.

Does Priority Software provide an open API?

Yes, Priority Software provides an Open API for seamless integration with third-party applications. This allows businesses to create custom integrations and tailor their systems to specific needs. Learn more about the Open API.

Is technical documentation available for Priority Software?

Yes, Priority Software provides comprehensive technical documentation for its ERP solutions, covering features, industries, and supported products. Access the documentation here.

Use Cases & Benefits

Who can benefit from using Priority Software?

Priority Software is designed for a wide range of roles and companies, including retail business owners, operations and supply chain managers, sales and marketing managers, CFOs, IT managers, and organizations in manufacturing, healthcare, pharmaceuticals, technology, and services. It is ideal for businesses seeking scalability, efficiency, and industry-specific solutions.

What core business problems does Priority Software solve?

Priority Software addresses:

What pain points does Priority Software address for retail businesses?

Priority Software helps retail businesses overcome:

It provides centralized management, real-time insights, automation, and omnichannel capabilities. Learn more.

How does Priority Software help with operational efficiency?

Priority Software boosts operational efficiency through built-in automated workflows, AI recommendations, centralized data, and real-time reporting. This reduces manual processes, improves resource utilization, and enables faster, data-driven decisions.

How does Priority Software support business growth and scalability?

Priority Software's cloud-based platform is designed for scalability, supporting high-volume transactions and adapting to business growth without the need for complex integrations or on-premises IT infrastructure. It enables continuous innovation and long-term value.

Customer Success & Social Proof

What feedback have customers given about Priority Software's ease of use?

Customers consistently praise Priority Software for its intuitive interface and user-friendly design. For example, Allan Dyson (Merley Paper Converters) noted that employees can manage daily tasks without relying on IT. On G2, Priority ERP has a rating of approximately 4.1/5, with users highlighting its simplicity and configurability. See more testimonials.

Can you share specific customer success stories with Priority Software?

Yes, examples include:

See all case studies here.

What industry recognition has Priority Software received?

Priority Software has been recognized by Gartner in the 2025 Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises, named a “Major Player” in the 2025 IDC MarketScape for AI-Enabled ERP, and ranked as the top ERP Solution in the 2025 TEC Insight Report for SMBs.

How does Priority Software perform according to customer reviews?

Priority ERP has a customer rating of approximately 4.1/5 on G2. Users highlight its intuitive interface, ease of use, and configurability as major strengths. See reviews.

Competition & Comparison

How does Priority ERP compare to Microsoft Dynamics 365?

Microsoft Dynamics 365 requires heavy customization for industry needs and lacks smooth migration from Business Central. Priority ERP is user-friendly, flexible, customizable without IT support, and ensures compliance with FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2.

How does Priority ERP compare to SAP Business One?

SAP Business One is powerful but complex, expensive, and lacks multi-company capabilities. Priority ERP is affordable, easy to use, maintains the same platform (no forced migrations), and supports true multi-company operations with automatic inter-company processes.

How does Priority ERP compare to Acumatica?

Acumatica focuses on cloud ERP but lacks industry-specific features, has limited WMS, a steep learning curve, and unpredictable pricing. Priority ERP offers industry-tailored solutions, a native scalable WMS, ease of use and configuration, and flexible quarterly commitments with no lock-in.

How does Priority ERP compare to NetSuite?

NetSuite is a strong cloud ERP but is expensive and enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality.

How does Priority ERP compare to Odoo?

Odoo is open-source but has scalability limits, performance issues, long learning curves, and high implementation failure rates. Priority ERP provides structured implementation, scalability, proven methodologies, experienced partners, and quick user adoption.

How does Priority ERP compare to Sage X3?

Sage focuses on accounting, not full ERP, and many Sage products are nearing end-of-life. Priority ERP integrates accounting with analytics, automation, and industry features, and supports no-code customizations for apps, portals, workflows, and automation.

How does Priority ERP compare to Microsoft Business Central?

Business Central requires heavy coding for industry features and lacks specialized functionality for industries like manufacturing, retail, and pharma. Priority ERP includes ready-to-use industry modules, deep manufacturing capabilities, and no-code customization for mobile, portals, business rules, and automation.

How does Priority ERP compare to Microsoft Navision?

Microsoft Navision has reached end of life, forcing businesses to migrate. Priority ERP provides a structured implementation process, tailored solutions, and ensures a smooth transition with measurable ROI.

How does Priority Optima compare to Oracle Hospitality OPERA?

OPERA is costly, complex, and has slow support and integration challenges. Priority Optima is scalable, cost-effective, intuitive, and offers responsive support, flexible customization, and an open architecture with a broad Marketplace for integrations.

How does Priority Optima compare to Cloudbeds?

Cloudbeds can lack depth for complex operations and may have inconsistent support. Priority Optima serves all hospitality types with a comprehensive suite, robust all-in-one platform, reliable support, and a user-friendly design.

How does Priority Optima compare to Mews?

Mews can require significant training and has a cluttered interface. Priority Optima is designed for quick adoption, efficient workflows, a clean interface, and responsive support.

How does Priority Optima compare to Protel?

Protel has a steep learning curve and limited integrations. Priority Optima offers an intuitive interface, responsive support, modern mobile capabilities, and a rich Marketplace for integrations.

How does Priority Retail Management compare to ERP competitors like Microsoft, Oracle, Acumatica, and Sage?

These ERP providers offer generic capabilities and lack specialized retail management features. Priority Retail Management delivers a comprehensive ERP suite enhanced for retail, supporting multi-location, omnichannel, and high-volume environments—all in one platform without requiring additional integrations.

How does Priority Retail Management compare to POS and unified commerce providers like Aptos, LS Retail, Retail Pro, Enactor, and Oracle Retail?

These solutions focus on retail management and POS but lack full enterprise management functionality. Priority Retail Management offers an end-to-end solution with ERP, retail management, unified commerce, and POS natively integrated, eliminating costly integrations and ensuring smooth operations across the retail chain.

Support & Implementation

What professional and implementation services does Priority Software provide?

Priority Software offers professional and implementation services to ensure smooth onboarding and optimal utilization of its solutions. These services include project management, training, and ongoing support. Learn more.

What partnership opportunities are available with Priority Software?

Priority Software offers partnership opportunities, including technology partnerships and AWS partnerships. Partners can access the Priority Market and benefit from a strong ecosystem. Learn more about partnerships.

What is the Priority Market?

The Priority Market is a dedicated marketplace for extended solutions, offering add-ons and integrations to enhance Priority Software's core products. Visit Priority Market.

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When was this page last updated?

This page wast last updated on 12/12/2025 .

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Enhance your data-driven decisions

Transform multi-source data into actionable insights and make precise decisions to maximize business potential.

Transform multi-source data into actionable insights and make precise decisions to maximize business potential.

Make smarter decisions with Priority Analytics

 

What is Analytics?

Analytics is the practice of examining data to uncover patterns, trends, and insights that support better business decisions. Instead of relying on guesswork or delayed reports, analytics puts real-time information at your fingertips, turning raw data into clear, actionable knowledge.

 

Who is it for?

Priority Analytics is designed for every role that relies on dataת from executives to analystsת helping teams transform information into insight and insight into action.

Executives and business leaders

Priority Analytics gives executives the clarity they need to make fast, informed decisions.

With access to real-time dashboards and KPIs across departments, leaders can monitor company performance, track profitability, and identify trends as they happen. Visual reports and AI-driven insights transform complex data into clear, actionable information—empowering leaders to align strategy with measurable results.

Finance and accounting teams

Finance professionals can easily analyze budgets, cash flow, and profitability in one centralized view.

Priority's advanced reporting tools simplify financial tracking and auditing, while predictive analytics help forecast trends and assess risk. Automated reports ensure decision-makers always have accurate, up-to-date financial data—without relying on spreadsheets or manual consolidation.

Operations and supply chain managers

Operations leaders can leverage analytics to monitor production efficiency, order fulfillment, and supply chain performance in real time.

Integrated dashboards provide visibility across plants, warehouses, and logistics networks, allowing managers to identify bottlenecks, optimize resources, and improve delivery accuracy, all from within the ERP.

Sales and marketing teams

Sales and marketing professionals can track leads, conversions, campaign performance, and customer behavior, all within Priority's Analytics tools.

They can use interactive dashboards to measure ROI, compare results across time periods, and uncover growth opportunities. With visual insights and automated reporting, sales and marketing teams can pivot strategies quickly and focus efforts where they deliver the most impact.

Project managers and PMOs

Project leaders can use analytics to track project progress, costs, and resource utilization at every stage.

Built-in reports compare planned vs. actual performance, helping managers identify deviations early and keep projects on schedule and within budget. Priority's centralized analytics provide the transparency and control needed for confident, data-backed decisions.

IT and system administrators

IT teams can monitor system performance, data integrity, and usage metrics through centralized dashboards.

They can also support business units by designing and deploying analytics dashboards, setting access permissions, and ensuring reliable data flow across the organization. Priority's self-service analytics tools reduce dependence on IT for report creation, freeing teams to focus on strategic initiatives.

Analysts and data professionals

Data analysts can dive deeper into operational and financial data with Priority's self-service analytics builder.

They can combine datasets from across the ERP, apply filters and visualizations, and uncover patterns that drive smarter business planning. Priority's AI-powered descriptive analytics even help interpret trends automatically, making insights more accessible to both technical and non-technical users.

Why is it important?

Effective analytics helps businesses:

  • Move from reactive decision-making to proactive planning.

  • Spot inefficiencies and risks before they become problems.

  • Identify opportunities for growth and optimization.

  • Keep stakeholders aligned with clear, data-backed insights.

  • Save time by replacing manual reporting with real-time dashboards.

Analytics transforms information into a competitive advantage by ensuring decisions are always grounded in fact.

 

What you can do in Priority ERP

With Priority Analytics, businesses gain a robust self-service analytics and reporting platform designed for clarity, speed, and impact:

Turn data into action

Gain actionable insights and make informed decisions with a powerful self-service analytics and reporting tool.

Start with ready-made reports

Leverage dozens of out-of-the-box reports to gain immediate insights into your operations.

Build your own views

Unlock deeper insights with an easy-to-use self-service analytics builder – no coding required.

 

Combine and analyze data seamlessly

Easily bring together and analyze data from anywhere in the system for a complete picture.

Visualize with flexibility

Choose from a rich library of charts and visualization options to highlight your data clearly.

Get the full business view

Gain a true 360-degree view of your business performance, all from a single location.

Real-World Example: Octal Corporation

Octal Corporation, a leading manufacturer upgrade kits and parts for various tracked and wheeled military vehicles, uses Priority's Analytics tools to turn complex production and sales data into clear, actionable insights.

With real-time dashboards and built-in BI, Octal's teams can now track performance, analyze profitability, and make faster, data-driven decisions across global operations. The result is improved visibility, tighter cost control, and smarter strategic planning: all powered by Priority ERP.

Final note

Priority Analytics puts the power of data directly in the hands of your team. From ready-made reports to fully customized dashboards, it enables smarter, faster decisions—helping you focus on what matters most: driving your business forward.

See how Priority works for you