Responsibilities:
- Provide exceptional customer support: Offer professional, efficient, and friendly assistance to our clients regarding technical issues related to our products.
- Management of new clients: from post-sales to training to go-live, engaging with internal and external interfaces, including time management, and monitoring skills.
- Troubleshoot effectively: Independently identify, analyze, and resolve system issues or follow established guidelines.
- Empower customers: Train new and existing customers on how to use our products.
- Document interactions: Accurately record all customer inquiries in our CRM system.
- Drive continuous improvement: Participate in projects aimed at enhancing our services and processes.
Requirements:
- Excellent communication skills: Strong verbal and written communication skills in both Hebrew and English.
- Patience and empathy: Ability to listen attentively to customers and understand their needs.
- Quick learner: Willingness to learn new technologies and stay updated on relevant knowledge.
- Analytical thinker: Ability to analyze problems and find creative solutions.
- Team player: Ability to collaborate effectively in a dynamic environment.
- Nice to have: hospitality industry experience.