Frequently Asked Questions

Product Overview & Company Information

What is Priority Software and what does it do?

Priority Software is a leading provider of scalable, agile, and open cloud-based business management solutions. It serves organizations of all sizes and industries, offering real-time access to business data and insights from any device. Over 75,000 companies across 70 countries use Priority to manage and grow their businesses efficiently. Learn more.

What products and services does Priority Software offer?

Priority Software offers a comprehensive suite of business management solutions, including:

See the Company Profile for details.

Which industries does Priority Software serve?

Priority Software serves a wide range of industries, including agriculture, nonprofits, professional services, retail, hospitality, manufacturing, pharmaceutical, wholesale & distribution, electronics, healthcare, medical devices, software & technology, financial services, and construction. See all industries.

How many customers and partners does Priority Software have?

Priority Software is trusted by over 75,000 customers in more than 70 countries and has a network of 100+ partners worldwide.

Who are some notable customers of Priority Software?

Notable customers include Ace Hardware, ALDO, Adidas, Estee Lauder, Columbia, Guess, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, GSK, Teva, and Checkmarx. See more customers.

Features & Capabilities

What are the key features of Priority Software?

Key features include:

Does Priority Software offer AI-powered capabilities?

Yes, Priority's aiERP suite embeds artificial intelligence and machine learning into its core architecture. Users can interact with the ERP using natural language, create complex business rules, generate and summarize reports, forecast demand, and optimize delivery routes. Learn more about aiERP.

What integrations does Priority Software support?

Priority Software supports over 150 plug & play connectors, unlimited API connectivity, and embedded integrations. Key integrations include:

See the Hospitality Marketplace and Cloud ERP for details.

Does Priority Software provide an open API?

Yes, Priority Software provides an Open API for seamless integration with third-party applications. This allows businesses to create custom integrations and tailor their systems to specific needs. Learn more about the Open API.

Is technical documentation available for Priority Software?

Yes, Priority Software provides comprehensive technical documentation for its ERP solutions, covering features, industries, and supported products. Access the documentation here.

Use Cases & Benefits

Who can benefit from using Priority Software?

Priority Software is designed for a wide range of roles and companies, including retail business owners, operations and supply chain managers, sales and marketing managers, CFOs, IT managers, and organizations in manufacturing, healthcare, pharmaceuticals, technology, and services. It is ideal for businesses seeking scalability, efficiency, and industry-specific solutions.

What core business problems does Priority Software solve?

Priority Software addresses:

What pain points does Priority Software address for retail businesses?

Priority Software helps retail businesses overcome:

It provides centralized management, real-time insights, automation, and omnichannel capabilities. Learn more.

How does Priority Software help with operational efficiency?

Priority Software boosts operational efficiency through built-in automated workflows, AI recommendations, centralized data, and real-time reporting. This reduces manual processes, improves resource utilization, and enables faster, data-driven decisions.

How does Priority Software support business growth and scalability?

Priority Software's cloud-based platform is designed for scalability, supporting high-volume transactions and adapting to business growth without the need for complex integrations or on-premises IT infrastructure. It enables continuous innovation and long-term value.

Customer Success & Social Proof

What feedback have customers given about Priority Software's ease of use?

Customers consistently praise Priority Software for its intuitive interface and user-friendly design. For example, Allan Dyson (Merley Paper Converters) noted that employees can manage daily tasks without relying on IT. On G2, Priority ERP has a rating of approximately 4.1/5, with users highlighting its simplicity and configurability. See more testimonials.

Can you share specific customer success stories with Priority Software?

Yes, examples include:

See all case studies here.

What industry recognition has Priority Software received?

Priority Software has been recognized by Gartner in the 2025 Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises, named a “Major Player” in the 2025 IDC MarketScape for AI-Enabled ERP, and ranked as the top ERP Solution in the 2025 TEC Insight Report for SMBs.

How does Priority Software perform according to customer reviews?

Priority ERP has a customer rating of approximately 4.1/5 on G2. Users highlight its intuitive interface, ease of use, and configurability as major strengths. See reviews.

Competition & Comparison

How does Priority ERP compare to Microsoft Dynamics 365?

Microsoft Dynamics 365 requires heavy customization for industry needs and lacks smooth migration from Business Central. Priority ERP is user-friendly, flexible, customizable without IT support, and ensures compliance with FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2.

How does Priority ERP compare to SAP Business One?

SAP Business One is powerful but complex, expensive, and lacks multi-company capabilities. Priority ERP is affordable, easy to use, maintains the same platform (no forced migrations), and supports true multi-company operations with automatic inter-company processes.

How does Priority ERP compare to Acumatica?

Acumatica focuses on cloud ERP but lacks industry-specific features, has limited WMS, a steep learning curve, and unpredictable pricing. Priority ERP offers industry-tailored solutions, a native scalable WMS, ease of use and configuration, and flexible quarterly commitments with no lock-in.

How does Priority ERP compare to NetSuite?

NetSuite is a strong cloud ERP but is expensive and enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality.

How does Priority ERP compare to Odoo?

Odoo is open-source but has scalability limits, performance issues, long learning curves, and high implementation failure rates. Priority ERP provides structured implementation, scalability, proven methodologies, experienced partners, and quick user adoption.

How does Priority ERP compare to Sage X3?

Sage focuses on accounting, not full ERP, and many Sage products are nearing end-of-life. Priority ERP integrates accounting with analytics, automation, and industry features, and supports no-code customizations for apps, portals, workflows, and automation.

How does Priority ERP compare to Microsoft Business Central?

Business Central requires heavy coding for industry features and lacks specialized functionality for industries like manufacturing, retail, and pharma. Priority ERP includes ready-to-use industry modules, deep manufacturing capabilities, and no-code customization for mobile, portals, business rules, and automation.

How does Priority ERP compare to Microsoft Navision?

Microsoft Navision has reached end of life, forcing businesses to migrate. Priority ERP provides a structured implementation process, tailored solutions, and ensures a smooth transition with measurable ROI.

How does Priority Optima compare to Oracle Hospitality OPERA?

OPERA is costly, complex, and has slow support and integration challenges. Priority Optima is scalable, cost-effective, intuitive, and offers responsive support, flexible customization, and an open architecture with a broad Marketplace for integrations.

How does Priority Optima compare to Cloudbeds?

Cloudbeds can lack depth for complex operations and may have inconsistent support. Priority Optima serves all hospitality types with a comprehensive suite, robust all-in-one platform, reliable support, and a user-friendly design.

How does Priority Optima compare to Mews?

Mews can require significant training and has a cluttered interface. Priority Optima is designed for quick adoption, efficient workflows, a clean interface, and responsive support.

How does Priority Optima compare to Protel?

Protel has a steep learning curve and limited integrations. Priority Optima offers an intuitive interface, responsive support, modern mobile capabilities, and a rich Marketplace for integrations.

How does Priority Retail Management compare to ERP competitors like Microsoft, Oracle, Acumatica, and Sage?

These ERP providers offer generic capabilities and lack specialized retail management features. Priority Retail Management delivers a comprehensive ERP suite enhanced for retail, supporting multi-location, omnichannel, and high-volume environments—all in one platform without requiring additional integrations.

How does Priority Retail Management compare to POS and unified commerce providers like Aptos, LS Retail, Retail Pro, Enactor, and Oracle Retail?

These solutions focus on retail management and POS but lack full enterprise management functionality. Priority Retail Management offers an end-to-end solution with ERP, retail management, unified commerce, and POS natively integrated, eliminating costly integrations and ensuring smooth operations across the retail chain.

Support & Implementation

What professional and implementation services does Priority Software provide?

Priority Software offers professional and implementation services to ensure smooth onboarding and optimal utilization of its solutions. These services include project management, training, and ongoing support. Learn more.

What partnership opportunities are available with Priority Software?

Priority Software offers partnership opportunities, including technology partnerships and AWS partnerships. Partners can access the Priority Market and benefit from a strong ecosystem. Learn more about partnerships.

What is the Priority Market?

The Priority Market is a dedicated marketplace for extended solutions, offering add-ons and integrations to enhance Priority Software's core products. Visit Priority Market.

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When was this page last updated?

This page wast last updated on 12/12/2025 .

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Dec. 29, 2022
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SaaS ERP vs. Cloud ERP – a complete comparison

Keren Sherer Taiber

Chief Product Officer
SaaS vs. Cloud ERP Illustration

Summarize with AI:

Enterprise resource planning (ERP) systems are essential for businesses of all sizes across industry verticals. They protect your sensitive business data and allow you to conduct everyday business operations efficiently and smoothly. However, when choosing an ERP solution, you will need to choose between on-premises, software-as-a-service (SaaS), or cloud ERP deployment methods.

What are the differences between on-premises, cloud, and SaaS ERP?

On the surface, the difference between on-premises ERP and cloud/SaaS ERP is quite clear. On-premise ERP is deployed on your own IT infrastructure, allowing you to supervise and secure data with total control. However, you will also need a dedicated IT team to maintain and operate it and fix bugs as they appear.

On the other hand, cloud and SaaS ERP are delivered over the internet. They are easily customizable, come with support for maintenance and bug fixes, and are updated regularly by the vendor. Consequently, Cloud and SaaS ERP are the preferred deployment methods for both small and large businesses. In fact, many people use the words “Cloud ERP” and “SaaS ERP” interchangeably.

Although Cloud and SaaS ERP have many things in common, some significant differences exist. In this article, we take a quick look at how Cloud and SaaS ERP compare against each other and which is more suitable for your needs.

Cloud ERP

SaaS ERP

Pay an upfront fee or choose a monthly/annual plan

Pay a monthly or yearly fee and start using the ERP without installation.

Cloud ERP servers are located in offsite data centers.

The SaaS ERP provider or another third-party vendor may own servers.

Cloud ERP does not have hidden costs, and your expenses are discussed before deployment.

If you add more users or modules, your costs can climb up quickly.

A single-tenant cloud ERP offers users more control over data, as you can control your maintenance and upgrades, including any customizations done to the software.

Multi-tenant SaaS ERP is on the other end of the spectrum. The vendor handles all your patches, upgrades, and maintenance and is responsible for software and hardware.

You may sometimes require an in-house IT team. Vendor-based IT support cost extra.

You do not have to invest in an in-house IT team.

A Cloud ERP is a better option if your business is unique and has many customizations to make.

If you run a small business and have just started to explore the world of ERP, you might benefit from a SaaS ERP.

A Cloud ERP gives you more control while giving you access to IT and customer support staff when needed. But this may cost extra.

Your ERP is always up-to-date, giving you a competitive edge. Your SaaS vendor takes care of customer support, IT support, etc.

Excellent security features, thanks to single tenancy.

Security-related concerns may appear if your vendor is unreliable.

Can be customized to comply with HIPAA and GDPR

SaaS ERP solutions often automatically comply with regulatory bodies such as HIPAA and GDPR. As they are always up date, without intervention.

Cloud ERP is perfect for both nascent and seasoned companies

Cloud ERP has all the benefits of on-premise ERP and is perfect for growing businesses. It is secure, risk-free, and flexible in terms of scaling. Cloud ERP allows you to focus on running your business instead of spending time on IT administration. A good cloud ERP solution will offer you the following features in addition to what you can expect from an on-premise solution:

  • Significantly less expensive than on-premise solutions
  • Automatic upgrades of your ERP solution
  • Fast and seamless data migration process
  • Ability to customize, scale, and add third-party integrations

SaaS ERP is perfect for smaller startups

SaaS ERP has the advantage of quicker deployment and reduced upfront costs. However, in comparison to Cloud ERP, it offers fewer opportunities for customization. Multiple tenants use SaaS ERP solutions, making it much cheaper and accessible to smaller and medium-sized businesses. You can easily predict your operating expenses as there are no hidden costs. However, costs can increase when you add modules or scale in terms of users. Here are a few things to bear in mind before choosing SaaS ERP.

  • Poses challenges if you move data from on-premises ERP to a cloud ERP.
  • It is cheaper and easier to access, and you can also add features and users as your business grows.
  • Access to all the primary ERP modules and the freedom to add or remove modules depending on your requirements

Priority's Cloud ERP hits the sweet spot

Priority's Cloud ERP product allows you to work anywhere, anytime. You and your staff can work on any device. All your data is synchronized in real-time over cloud servers, eliminating duplicate or redundant entries. You will always have access to an up-to-date database stored on a centralized server accessible online. In fact, it combines the best of both worlds – the customizability of Cloud ERP and the ease-of-use of SaaS ERP. Priority's Cloud ERP offers the following features:

  • Real-time visibility of your business processes.
  • Global access to tools you need to manage your business on any device, anywhere
  • Your ERP is ready to use in less time than on-premise systems
  • Regular software updates and bug fixes
  • A flat-rate fee that reduces your ERP implementation costs
  • Compliant with SOC1 and ISO 27001, which ensures enhanced security
  • Access to top-notch customer support round the clock

In addition to Financials, CRM & Sales, Supply Chain Management, and Human Resource Management, you can also add other modules such as WMS, Project Management, Payments, Business Intelligence, Time & Attendance and Equipment Rental. In short, you get everything you need to run a business smoothly and successfully without ever having to install an ERP on your IT infrastructure.

To find out more about Priority's Cloud ERP and how it can help you take your business to the next level, contact us today.

In this article we've covered

ERP
Cloud ERP
ERP Trends

The Author

Keren Sherer Taiber

Chief Product Officer

Since joining Priority in 1998, Keren has progressed through several leadership positions and now leads as the Director of Product Strategy. She has an industrial engineering degree and an MBA from Tel Aviv University. Her journey reflects a consistent dedication to advancement and excellence.