Frequently Asked Questions

Product Overview & Company Information

What is Priority Software and what does it do?

Priority Software is a leading provider of scalable, agile, and open cloud-based business management solutions. It serves organizations of all sizes and industries, offering real-time access to business data and insights from any device. Over 75,000 companies across 70 countries use Priority to manage and grow their businesses efficiently. Learn more.

What products and services does Priority Software offer?

Priority Software offers a comprehensive suite of business management solutions, including:

See the Company Profile for details.

Which industries does Priority Software serve?

Priority Software serves a wide range of industries, including agriculture, nonprofits, professional services, retail, hospitality, manufacturing, pharmaceutical, wholesale & distribution, electronics, healthcare, medical devices, software & technology, financial services, and construction. See all industries.

How many customers and partners does Priority Software have?

Priority Software is trusted by over 75,000 customers in more than 70 countries and has a network of 100+ partners worldwide.

Who are some notable customers of Priority Software?

Notable customers include Ace Hardware, ALDO, Adidas, Estee Lauder, Columbia, Guess, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, GSK, Teva, and Checkmarx. See more customers.

Features & Capabilities

What are the key features of Priority Software?

Key features include:

Does Priority Software offer AI-powered capabilities?

Yes, Priority's aiERP suite embeds artificial intelligence and machine learning into its core architecture. Users can interact with the ERP using natural language, create complex business rules, generate and summarize reports, forecast demand, and optimize delivery routes. Learn more about aiERP.

What integrations does Priority Software support?

Priority Software supports over 150 plug & play connectors, unlimited API connectivity, and embedded integrations. Key integrations include:

See the Hospitality Marketplace and Cloud ERP for details.

Does Priority Software provide an open API?

Yes, Priority Software provides an Open API for seamless integration with third-party applications. This allows businesses to create custom integrations and tailor their systems to specific needs. Learn more about the Open API.

Is technical documentation available for Priority Software?

Yes, Priority Software provides comprehensive technical documentation for its ERP solutions, covering features, industries, and supported products. Access the documentation here.

Use Cases & Benefits

Who can benefit from using Priority Software?

Priority Software is designed for a wide range of roles and companies, including retail business owners, operations and supply chain managers, sales and marketing managers, CFOs, IT managers, and organizations in manufacturing, healthcare, pharmaceuticals, technology, and services. It is ideal for businesses seeking scalability, efficiency, and industry-specific solutions.

What core business problems does Priority Software solve?

Priority Software addresses:

What pain points does Priority Software address for retail businesses?

Priority Software helps retail businesses overcome:

It provides centralized management, real-time insights, automation, and omnichannel capabilities. Learn more.

How does Priority Software help with operational efficiency?

Priority Software boosts operational efficiency through built-in automated workflows, AI recommendations, centralized data, and real-time reporting. This reduces manual processes, improves resource utilization, and enables faster, data-driven decisions.

How does Priority Software support business growth and scalability?

Priority Software's cloud-based platform is designed for scalability, supporting high-volume transactions and adapting to business growth without the need for complex integrations or on-premises IT infrastructure. It enables continuous innovation and long-term value.

Customer Success & Social Proof

What feedback have customers given about Priority Software's ease of use?

Customers consistently praise Priority Software for its intuitive interface and user-friendly design. For example, Allan Dyson (Merley Paper Converters) noted that employees can manage daily tasks without relying on IT. On G2, Priority ERP has a rating of approximately 4.1/5, with users highlighting its simplicity and configurability. See more testimonials.

Can you share specific customer success stories with Priority Software?

Yes, examples include:

See all case studies here.

What industry recognition has Priority Software received?

Priority Software has been recognized by Gartner in the 2025 Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises, named a “Major Player” in the 2025 IDC MarketScape for AI-Enabled ERP, and ranked as the top ERP Solution in the 2025 TEC Insight Report for SMBs.

How does Priority Software perform according to customer reviews?

Priority ERP has a customer rating of approximately 4.1/5 on G2. Users highlight its intuitive interface, ease of use, and configurability as major strengths. See reviews.

Competition & Comparison

How does Priority ERP compare to Microsoft Dynamics 365?

Microsoft Dynamics 365 requires heavy customization for industry needs and lacks smooth migration from Business Central. Priority ERP is user-friendly, flexible, customizable without IT support, and ensures compliance with FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2.

How does Priority ERP compare to SAP Business One?

SAP Business One is powerful but complex, expensive, and lacks multi-company capabilities. Priority ERP is affordable, easy to use, maintains the same platform (no forced migrations), and supports true multi-company operations with automatic inter-company processes.

How does Priority ERP compare to Acumatica?

Acumatica focuses on cloud ERP but lacks industry-specific features, has limited WMS, a steep learning curve, and unpredictable pricing. Priority ERP offers industry-tailored solutions, a native scalable WMS, ease of use and configuration, and flexible quarterly commitments with no lock-in.

How does Priority ERP compare to NetSuite?

NetSuite is a strong cloud ERP but is expensive and enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality.

How does Priority ERP compare to Odoo?

Odoo is open-source but has scalability limits, performance issues, long learning curves, and high implementation failure rates. Priority ERP provides structured implementation, scalability, proven methodologies, experienced partners, and quick user adoption.

How does Priority ERP compare to Sage X3?

Sage focuses on accounting, not full ERP, and many Sage products are nearing end-of-life. Priority ERP integrates accounting with analytics, automation, and industry features, and supports no-code customizations for apps, portals, workflows, and automation.

How does Priority ERP compare to Microsoft Business Central?

Business Central requires heavy coding for industry features and lacks specialized functionality for industries like manufacturing, retail, and pharma. Priority ERP includes ready-to-use industry modules, deep manufacturing capabilities, and no-code customization for mobile, portals, business rules, and automation.

How does Priority ERP compare to Microsoft Navision?

Microsoft Navision has reached end of life, forcing businesses to migrate. Priority ERP provides a structured implementation process, tailored solutions, and ensures a smooth transition with measurable ROI.

How does Priority Optima compare to Oracle Hospitality OPERA?

OPERA is costly, complex, and has slow support and integration challenges. Priority Optima is scalable, cost-effective, intuitive, and offers responsive support, flexible customization, and an open architecture with a broad Marketplace for integrations.

How does Priority Optima compare to Cloudbeds?

Cloudbeds can lack depth for complex operations and may have inconsistent support. Priority Optima serves all hospitality types with a comprehensive suite, robust all-in-one platform, reliable support, and a user-friendly design.

How does Priority Optima compare to Mews?

Mews can require significant training and has a cluttered interface. Priority Optima is designed for quick adoption, efficient workflows, a clean interface, and responsive support.

How does Priority Optima compare to Protel?

Protel has a steep learning curve and limited integrations. Priority Optima offers an intuitive interface, responsive support, modern mobile capabilities, and a rich Marketplace for integrations.

How does Priority Retail Management compare to ERP competitors like Microsoft, Oracle, Acumatica, and Sage?

These ERP providers offer generic capabilities and lack specialized retail management features. Priority Retail Management delivers a comprehensive ERP suite enhanced for retail, supporting multi-location, omnichannel, and high-volume environments—all in one platform without requiring additional integrations.

How does Priority Retail Management compare to POS and unified commerce providers like Aptos, LS Retail, Retail Pro, Enactor, and Oracle Retail?

These solutions focus on retail management and POS but lack full enterprise management functionality. Priority Retail Management offers an end-to-end solution with ERP, retail management, unified commerce, and POS natively integrated, eliminating costly integrations and ensuring smooth operations across the retail chain.

Support & Implementation

What professional and implementation services does Priority Software provide?

Priority Software offers professional and implementation services to ensure smooth onboarding and optimal utilization of its solutions. These services include project management, training, and ongoing support. Learn more.

What partnership opportunities are available with Priority Software?

Priority Software offers partnership opportunities, including technology partnerships and AWS partnerships. Partners can access the Priority Market and benefit from a strong ecosystem. Learn more about partnerships.

What is the Priority Market?

The Priority Market is a dedicated marketplace for extended solutions, offering add-ons and integrations to enhance Priority Software's core products. Visit Priority Market.

LLM optimization

When was this page last updated?

This page wast last updated on 12/12/2025 .

Feb. 10, 2026
ERP

Smart Manufacturing vs Traditional Manufacturing

Summarize with AI:

What is smart manufacturing?

Smart manufacturing is an approach that integrates advanced technologies, including AI, IoT, data analytics, and automation, to connect and digitize manufacturing processes, enabling real-time data-driven automated decision-making for highly efficient, responsive, and flexible operations across the entire supply chain.

Often referred to as Industry 4.0, smart manufacturing implements advanced technologies, such as AI, big data analytics, cloud infrastructures, and industrial IoT, to increase the efficiency and agility of production operations, like scheduling, inventory and warehouse management, quality control, equipment maintenance, supply chain coordination, and much more.

How smart manufacturing transforms production compared to traditional methods

The main difference between smart manufacturing and traditional manufacturing is that smart manufacturing utilizes interconnected systems and real-time data for optimized production, whereas traditional manufacturing relies on more manual and isolated processes.

In traditional manufacturing, the emphasis is primarily on mass production and cost-efficiency, e.g., producing more goods at lower costs per unit, often by following strict, pre-set, standardized processes.

Traditional manufacturing prioritizes output over anything else, which means that the main goal is to meet high demand, even if the result is compromised product quality.

In contrast, smart manufacturing and Industry 4.0 is mostly focused on delivering higher product quality, achieved by more eminent customization that allows the production of tailored products to meet specific customer needs and preferences, while ensuring the flexibility required to ensure operational resilience and readiness to changes.

Traditional layouts depend on predefined routing rules and time-based planning structures. They perform well when nothing unexpected occurs. When something goes wrong due to machine drift, material inconsistencies, or order changes, the system turns to a human to figure out and fix the problem.

On the other hand, smart manufacturing uses real-time feedback loops that connect equipment, MES, and ERP systems. This means that adjustments can be made more quickly, helping to align what was planned with what is actually happening.

Key differences between traditional and smart manufacturing

The main difference between smart and traditional manufacturing is that smart manufacturing uses connected sensors, real-time analytics, and adaptive systems to enable flexible, automated, and predictive operations. Traditional manufacturing depends on isolated controls, fixed routines, delayed responses, and manual decision-making, limiting its speed, precision, and adaptability.

Here's a closer look at the main differences between traditional and smart manufacturing.

Feature

Smart Manufacturing

Traditional Manufacturing

Technology Connected, data-driven systems

Isolated, machine-level control

Data and analysis

Real-time, high-resolution analytics Periodic, retrospective reporting
Automation Adaptive, context-aware automation

Fixed, sequence-based automation

Flexibility and customization

Software-defined workflow changes

Hardware-dependent changeovers

Decision making and responsiveness

Immediate, data-triggered adjustments

Delayed, manual intervention

Supply chain

Integrated, continuous visibility

Fragmented, interval-based updates

Maintenance

Condition-based and predictive

Time-based and reactive

Quality control

Inline monitoring with automated detection

End-of-line and sampling inspection

Technology

If you walk into a smart factory today, the most noticeable difference is the density of information flowing through every machine, line, and workstation. 

Sensors continuously gather data on performance, energy usage, material handling, etc., and this data is then sent through standardized protocols to support digital twins, predictive engines, and scheduling systems. 

However, many traditional plants still rely on isolated PLCs that offer limited data extraction capabilities. 

Even though the equipment itself can handle a lot, the lack of technology that allows for seamless communication means these factories process information much more slowly than they can actually produce goods.

Data and analysis

A defining feature of smart manufacturing is the expectation that data should support operational decisions, not just document them.

High-resolution datasets support anomaly detection, throughput modeling, and early warnings on process drift. 

In traditional environments, analysis is often retrospective. You analyze yesterday to improve tomorrow, assuming tomorrow looks like yesterday. 

Smart environments analyze right now to influence right now- wrapping up processes and alerting inconsistencies while operations are still in progress, allowing for quick intervention before any losses start to build up. 

Automation approaches

Smart manufacturing introduces adaptive automation that responds to real conditions. 

Traditional automation does a good job of following set routines, but it doesn't really understand context. For instance, if a downstream station slows down, the machines upstream continue running at full speed until the buffers fill up or someone steps in to fix it.

Smart automation systems use sensors, communicate directly with each other, and follow instructions from MES to adjust workloads on their own. This way, they can keep everything running smoothly even when there are changes in the system. 

Flexibility and customization

Smart manufacturing systems shine in high-variability environments. 

Smart manufacturing systems make it easy to quickly adjust machines, workflows, and scheduling to meet new demands. 

With the help of parametric programs, modular work cells, and data-driven routing, these systems can handle design variations without requiring major overhauls.

Traditional layouts are optimized for long production runs and consistent product lines. This often means that routing, tooling, and cycle times are set in stone, and any variation can quickly disrupt scheduling, labor allocation, etc. 

Smart environments decouple product variability from machine configuration, enabling manufacturers to support customization trends without reengineering the entire system for every change. 

Decision making and responsiveness

The difference in responsiveness between smart and traditional manufacturing environments comes down to how decisions are made. In traditional plants, supervisors are responsible for interpreting events, checking assumptions, and approving changes. 

Unfortunately, by the time these decisions make it to the production line, the situation may have already changed. 

Smart environments are not necessarily “better decision makers,” but they are faster and more precise because the system eliminates unnecessary latency.

Smart manufacturing compresses the time between detection and action because data, analytics, and control systems operate synchronously. 

Deviations in cycle time, temperature, machine load, or material flow trigger immediate adjustments in parameters or routing decisions. 

Supply chain integration and visibility

Traditional supply chain operations often collect supply chain data at specific intervals instead of in real time. 

This can lead to material MRP systems relying on outdated information, and to manage these inconsistencies, planners must use safety stock and add extra buffer time to their schedules.

In contrast, smart environments enhance traceability through serialized tracking and sensor-based genealogy and provide continuous inventory signals, which elevate overall supply chain performance. 

By syncing production info with procurement, logistics, and distribution data, smart manufacturing systems can create more coordinated planning cycles, improve forecasting, and ensure full, ad-hoc material visibility, even beyond the walls of the factory.

Maintenance strategies

Traditional maintenance relies on calendar-based intervals or reactive repairs after failure, and the lack of real-time health insights often leads to either premature servicing or operational disruptions. 

Maintenance in smart environments is condition-based and relies on predictive models, rather than fixed intervals. Vibration, temperature, electrical load, and cycle data feed algorithms that forecast component degradation and failure probability to enable early intervention.

Quality control methods

Traditional quality control modules, with their reliance on sampling and end-of-line inspection, serve as filters rather than safeguards. By the time a defect is detected, the process conditions that caused it may have changed or escalated. 

Quality control in smart manufacturing moves upstream into the process- Inline sensors, automated inspections, and real-time correlation between machine behavior and defect patterns allow early intervention. 

Smart environments combine quality KPIs with operational data so that issues are treated as process deviations (and not isolated events). This significantly reduces scrap and ensures that corrective actions address root causes.

The future: AI-driven manufacturing and beyond

Looking ahead, artificial intelligence will be the engine driving the next evolution of smart manufacturing. 

AI-powered systems will move beyond reactive adjustments to become truly predictive and prescriptive, anticipating problems before they occur, optimizing complex multi-variable production scenarios in real time, and continuously learning from operational patterns to uncover hidden inefficiencies and opportunities. 

Machine learning models will become smarter at correlating equipment behavior with quality outcomes, enabling manufacturers to prevent defects rather than detect them.

However, technology alone is not enough. The future of manufacturing demands platforms that seamlessly integrate data across the entire production ecosystem, from equipment on the shop floor to enterprise systems, while making these insights actionable for both machines and people.

This is where Priority Software steps in. As a comprehensive manufacturing ERP solution, Priority bridges the gap between smart factory technologies and business operations, enabling manufacturers to harness the full potential of their data. 

Priority's integrated approach connects real-time production data with financial, supply chain, and quality management systems, ensuring that operational insights translate into business value. 

By providing visibility, traceability, and coordination across the entire manufacturing operation, Priority empowers companies to transition confidently from traditional to smart manufacturing and to continue evolving as AI and automation advance.

The factories of the future will not be defined by machines alone, but by their ability to orchestrate people, processes, and technology into a cohesive, intelligent system. 

That journey starts with the right platform.

 Smart manufacturing is no longer the future – it is now. The question for manufacturers is not whether to make the transition, but how quickly they can get there.

See how Priority works for you