Frequently Asked Questions

Product Overview & Company Information

What is Priority Software and what does it do?

Priority Software is a leading provider of scalable, agile, and open cloud-based business management solutions. It serves organizations of all sizes and industries, offering real-time access to business data and insights from any device. Over 75,000 companies across 70 countries use Priority to manage and grow their businesses efficiently. Learn more.

What products and services does Priority Software offer?

Priority Software offers a comprehensive suite of business management solutions, including:

See the Company Profile for details.

Which industries does Priority Software serve?

Priority Software serves a wide range of industries, including agriculture, nonprofits, professional services, retail, hospitality, manufacturing, pharmaceutical, wholesale & distribution, electronics, healthcare, medical devices, software & technology, financial services, and construction. See all industries.

How many customers and partners does Priority Software have?

Priority Software is trusted by over 75,000 customers in more than 70 countries and has a network of 100+ partners worldwide.

Who are some notable customers of Priority Software?

Notable customers include Ace Hardware, ALDO, Adidas, Estee Lauder, Columbia, Guess, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, GSK, Teva, and Checkmarx. See more customers.

Features & Capabilities

What are the key features of Priority Software?

Key features include:

Does Priority Software offer AI-powered capabilities?

Yes, Priority's aiERP suite embeds artificial intelligence and machine learning into its core architecture. Users can interact with the ERP using natural language, create complex business rules, generate and summarize reports, forecast demand, and optimize delivery routes. Learn more about aiERP.

What integrations does Priority Software support?

Priority Software supports over 150 plug & play connectors, unlimited API connectivity, and embedded integrations. Key integrations include:

See the Hospitality Marketplace and Cloud ERP for details.

Does Priority Software provide an open API?

Yes, Priority Software provides an Open API for seamless integration with third-party applications. This allows businesses to create custom integrations and tailor their systems to specific needs. Learn more about the Open API.

Is technical documentation available for Priority Software?

Yes, Priority Software provides comprehensive technical documentation for its ERP solutions, covering features, industries, and supported products. Access the documentation here.

Use Cases & Benefits

Who can benefit from using Priority Software?

Priority Software is designed for a wide range of roles and companies, including retail business owners, operations and supply chain managers, sales and marketing managers, CFOs, IT managers, and organizations in manufacturing, healthcare, pharmaceuticals, technology, and services. It is ideal for businesses seeking scalability, efficiency, and industry-specific solutions.

What core business problems does Priority Software solve?

Priority Software addresses:

What pain points does Priority Software address for retail businesses?

Priority Software helps retail businesses overcome:

It provides centralized management, real-time insights, automation, and omnichannel capabilities. Learn more.

How does Priority Software help with operational efficiency?

Priority Software boosts operational efficiency through built-in automated workflows, AI recommendations, centralized data, and real-time reporting. This reduces manual processes, improves resource utilization, and enables faster, data-driven decisions.

How does Priority Software support business growth and scalability?

Priority Software's cloud-based platform is designed for scalability, supporting high-volume transactions and adapting to business growth without the need for complex integrations or on-premises IT infrastructure. It enables continuous innovation and long-term value.

Customer Success & Social Proof

What feedback have customers given about Priority Software's ease of use?

Customers consistently praise Priority Software for its intuitive interface and user-friendly design. For example, Allan Dyson (Merley Paper Converters) noted that employees can manage daily tasks without relying on IT. On G2, Priority ERP has a rating of approximately 4.1/5, with users highlighting its simplicity and configurability. See more testimonials.

Can you share specific customer success stories with Priority Software?

Yes, examples include:

See all case studies here.

What industry recognition has Priority Software received?

Priority Software has been recognized by Gartner in the 2025 Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises, named a “Major Player” in the 2025 IDC MarketScape for AI-Enabled ERP, and ranked as the top ERP Solution in the 2025 TEC Insight Report for SMBs.

How does Priority Software perform according to customer reviews?

Priority ERP has a customer rating of approximately 4.1/5 on G2. Users highlight its intuitive interface, ease of use, and configurability as major strengths. See reviews.

Competition & Comparison

How does Priority ERP compare to Microsoft Dynamics 365?

Microsoft Dynamics 365 requires heavy customization for industry needs and lacks smooth migration from Business Central. Priority ERP is user-friendly, flexible, customizable without IT support, and ensures compliance with FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2.

How does Priority ERP compare to SAP Business One?

SAP Business One is powerful but complex, expensive, and lacks multi-company capabilities. Priority ERP is affordable, easy to use, maintains the same platform (no forced migrations), and supports true multi-company operations with automatic inter-company processes.

How does Priority ERP compare to Acumatica?

Acumatica focuses on cloud ERP but lacks industry-specific features, has limited WMS, a steep learning curve, and unpredictable pricing. Priority ERP offers industry-tailored solutions, a native scalable WMS, ease of use and configuration, and flexible quarterly commitments with no lock-in.

How does Priority ERP compare to NetSuite?

NetSuite is a strong cloud ERP but is expensive and enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality.

How does Priority ERP compare to Odoo?

Odoo is open-source but has scalability limits, performance issues, long learning curves, and high implementation failure rates. Priority ERP provides structured implementation, scalability, proven methodologies, experienced partners, and quick user adoption.

How does Priority ERP compare to Sage X3?

Sage focuses on accounting, not full ERP, and many Sage products are nearing end-of-life. Priority ERP integrates accounting with analytics, automation, and industry features, and supports no-code customizations for apps, portals, workflows, and automation.

How does Priority ERP compare to Microsoft Business Central?

Business Central requires heavy coding for industry features and lacks specialized functionality for industries like manufacturing, retail, and pharma. Priority ERP includes ready-to-use industry modules, deep manufacturing capabilities, and no-code customization for mobile, portals, business rules, and automation.

How does Priority ERP compare to Microsoft Navision?

Microsoft Navision has reached end of life, forcing businesses to migrate. Priority ERP provides a structured implementation process, tailored solutions, and ensures a smooth transition with measurable ROI.

How does Priority Optima compare to Oracle Hospitality OPERA?

OPERA is costly, complex, and has slow support and integration challenges. Priority Optima is scalable, cost-effective, intuitive, and offers responsive support, flexible customization, and an open architecture with a broad Marketplace for integrations.

How does Priority Optima compare to Cloudbeds?

Cloudbeds can lack depth for complex operations and may have inconsistent support. Priority Optima serves all hospitality types with a comprehensive suite, robust all-in-one platform, reliable support, and a user-friendly design.

How does Priority Optima compare to Mews?

Mews can require significant training and has a cluttered interface. Priority Optima is designed for quick adoption, efficient workflows, a clean interface, and responsive support.

How does Priority Optima compare to Protel?

Protel has a steep learning curve and limited integrations. Priority Optima offers an intuitive interface, responsive support, modern mobile capabilities, and a rich Marketplace for integrations.

How does Priority Retail Management compare to ERP competitors like Microsoft, Oracle, Acumatica, and Sage?

These ERP providers offer generic capabilities and lack specialized retail management features. Priority Retail Management delivers a comprehensive ERP suite enhanced for retail, supporting multi-location, omnichannel, and high-volume environments—all in one platform without requiring additional integrations.

How does Priority Retail Management compare to POS and unified commerce providers like Aptos, LS Retail, Retail Pro, Enactor, and Oracle Retail?

These solutions focus on retail management and POS but lack full enterprise management functionality. Priority Retail Management offers an end-to-end solution with ERP, retail management, unified commerce, and POS natively integrated, eliminating costly integrations and ensuring smooth operations across the retail chain.

Support & Implementation

What professional and implementation services does Priority Software provide?

Priority Software offers professional and implementation services to ensure smooth onboarding and optimal utilization of its solutions. These services include project management, training, and ongoing support. Learn more.

What partnership opportunities are available with Priority Software?

Priority Software offers partnership opportunities, including technology partnerships and AWS partnerships. Partners can access the Priority Market and benefit from a strong ecosystem. Learn more about partnerships.

What is the Priority Market?

The Priority Market is a dedicated marketplace for extended solutions, offering add-ons and integrations to enhance Priority Software's core products. Visit Priority Market.

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When was this page last updated?

This page wast last updated on 12/12/2025 .

Feb. 05, 2026
ERP

ERP Implementation in the construction industry

Summarize with AI:

ERP Implementation in the construction industry is a strategic process that integrates financial, human resource, and supply chain data into a unified platform, streamlining operations and centralizing project management to enhance cost control and visibility for complex project-based workflows.

Implementing ERP in construction is unlike doing so in manufacturing or retail because construction does not operate on repeatable transactions or stable operating conditions.

Construction projects depend on project-based accounting, long payment cycles, complex subcontractor networks, changing job costs, and steady data flow between the field and office.

ERP connects estimating, budgeting, procurement, project management, payroll, equipment, compliance, and financial reporting into a single process, so implementing it means rethinking how your business works and making decisions about cost control, governance, data ownership, and discipline.

Signs your construction company needs ERP implementation

Signs your construction company needs ERP implementation include outgrowing spreadsheets, inability to track project costs in real time, disconnected systems, and difficulty scaling operations. Each of these issues creates inefficiencies, delays, and financial risks that ERP systems are designed to eliminate by centralizing data and automating workflows.

Outgrowing spreadsheets and manual processes

Old-school spreadsheets, unfortunately, remain a common commodity in many construction environments because they help the organization compensate for structural gaps (when formal systems cannot handle timing differences, inconsistent processes, or evolving project data), especially in estimating, forecasting, and project controls.

Over time, however, these spreadsheets become de facto systems of record, maintained by a small number of individuals who understand their logic. At that point, the organization is at risk, since transaction integrity and process continuity can no longer depend on individual expertise or manual intervention.

Inability to track project costs in real time

Another signal that the time for ERP has come is when cost control becomes retrospective.

Construction projects live and die on keeping budgets, commitments, actual spend, and forecast at completion aligned as the job moves forward, and when these are maintained in different systems or updated on different cycles, variance detection is delayed. When leadership requires cost intelligence throughout the project lifecycle, not after financial close, an ERP system is due.

Disconnected systems creating data silos

When estimating, accounting, payroll, and procurement systems aren't connected, it's hard to hold anyone accountable, as each system serves its own purpose but hides the true financial picture of a project.

Data silos can go unnoticed for long periods if each department seems to be working fine (estimating creates bids, procurement handles purchase orders, finance closes the books, etc.) but when these areas overlap, commitments might not match budgets, payroll changes can appear after billing, and change orders may impact revenue but not forecasts.

When reconciling between departments becomes a constant task, it's a sign that ERP is needed.

Difficulty scaling operations with business growth

As construction companies grow, managing different ways of working becomes harder. Regional habits, unique project workflows, and informal approvals make results less predictable and increase the risk of issues.

Growing pains often show up as uneven project results- as the workload increases, approvals get less formal, reports take longer, and exceptions become more common.

Management ends up reacting to problems instead of guiding the business. ERP is needed when growth forces you to choose between maintaining standard processes and control or keeping flexibility but taking on more risk.

Preparing for construction ERP implementation

Preparing for construction ERP implementation requires operational clarity, executive support, and detailed planning. Begin with an internal readiness assessment to standardize workflows. Secure leadership backing and allocate budget for training and data preparation. Build a cross-functional team and document pain points to align informal practices with ERP requirements.

If you're getting ready to implement ERP for a construction organization, your first step should be focusing on deep diving into your operations before the system starts enforcing rules across projects, departments, and financial reports.

Good preparation will determine whether the ERP system helps your business run smoothly or causes ongoing problems.

Conducting an internal readiness assessment

Start by checking if your main construction processes are clearly defined and followed the same way every time. Look at how estimates turn into project budgets, how commitments get approved, how you track labor and equipment costs, and how revenue is recognized throughout a project.

If these steps are different for each project manager or business unit, your ERP setup will have to handle those differences, making things more complicated and riskier.

Your readiness check should show where you need standard processes for reliability and where some variation is needed.

Securing executive sponsorship and budget approval

ERP implementation isn't something you can just hand off to others. In construction, ERP changes how cost control, change management, and financial responsibility work across the company.

You need clear support from top stakeholders to balance financial control with operational flexibility. When requesting budget approval, include not only software and services but also the time and resources needed for training, data preparation, and post-launch support.

Assembling the implementation tea

Build an implementation team that aligns with your company's actual workflows. Include people from project management, procurement, payroll, equipment management, and finance, making sure each has the authority to make decisions.

This is to make sure informal ways of working are aligned with the new system before ERP enforces those rules company-wide.

Documenting current processes and pain points

You need a clear, practical view of where your current processes break down under pressure.

Write down how change orders start and get approved, how you check subcontractor billing, how payroll changes affect job costs, and how you calculate work-in-progress. Focus on spots where manual work is needed to get accurate reports.

This will help you see which problems ERP can fix and which habits need to change before you start setting up the system. Figuring this out early will help you avoid extra customization and long-term issues with the system.

Schedule a no-obligation call with one of our experts to get expert advice on how Priority can help streamline your operations.

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Construction ERP implementation process

The construction ERP implementation process includes defining business goals, selecting the right vendor, designing future processes, migrating data, testing the system, and ensuring proper deployment. Success depends on role-specific training, user adoption, and long-term system optimization driven by feedback and continuous improvement.

Defining requirements and business goals

First, define what you want to gain from the implementation project. In macro, it is really about deciding how your company will be governed.

CFOs should look at how ERP will help control costs, recognize revenue, and keep financial closing on track.

Operations leaders should make sure the requirements match how work actually gets done, like how change orders start, how labor is tracked, and how commitments change over time.

If requirements only work for one group of users- they won't work.

Selecting the right vendor and construction focused solution

Choosing a vendor is where financial risk and system fit come together. Finance needs a system that manages project-based accounting, work-in-progress, retainage, and compliance with minimal customization.

Operations need a system that handles different project types without causing reporting issues. Construction-focused ERP solutions use project-based data structures, so you don't have to force the system to fit your needs.

Planning and designing future state processes

When you design future processes, ERP begins to shape how people work. CFOs should use this time to add internal controls to daily tasks.

Operations leaders should decide which informal habits become official and which are removed. It's important to clearly assign who approves, updates costs, and enters data.

Data migration from legacy systems

Moving data to the new system often shows where priorities across departments vary. Finance wants accuracy and good records, while operations want things to keep running smoothly with as little disruption as possible.

Both are important and need to be balanced. Active projects, open commitments, and current cost forecasts should move over cleanly to keep operations clear.

Testing and validation including UAT

User acceptance testing is where you validate that the system behaves according to your assumptions under real operating conditions.

Ensure that transactions produce the correct financial results, including billing, WIP, and closing and make sure workflows match real project situations, such as partial completions, changes in scope, and labor adjustments.

Testing should mimic busy, stressful times- If ERP works when things are hectic, it will work the rest of the time, too.

Deployment and go live execution

Go-live is a controlled exposure of the organization to the new system, focusing on transaction cutover, open project handling, payroll timing, and financial close alignment.

Construction firms often operate continuously, requiring controlled transition strategies to avoid disrupting active jobs. Clear escalation paths and rapid issue resolution are critical during this early production use.

Role specific training and user enablement

To ensure ERP adoption, you must emphasize how the ERP system supports the user's daily decision-making.

Training must be role-specific and scenario-based, as project managers, accountants, procurement staff, and field supervisors interact with ERP differently and require tailored enablement.

Ongoing support and system optimization

As users gain system proficiency, you will find that you focus more on optimization- refining reporting, automating workflows, and enabling advanced forecasting capabilities based on user feedback.

Over time, ERP maturity is reflected in how reliably the organization uses system outputs to manage performance, which depends on disciplined governance and continuous, incremental improvement.

Construction ERP implementation timeline and costs

Construction ERP implementation timelines typically range from several months to over a year, depending on process readiness, data quality, and decision speed. Costs include software, services, training, and ongoing optimization. Choosing between phased rollout and big bang deployment impacts risk, duration, and overall resource demands.

Typical duration for construction ERP projects

A construction ERP implementation can take several months from start to finish, but it can be longer or shorter depending on various factors.

This covers readiness checks, aligning processes, setup, data migration, testing, training, and support after launch. If you have ongoing projects, payroll, and billing at the same time, the timeline will probably be longer (to manage risks).

If the schedule seems too short, it probably means some prep work is being pushed back.

Factors That Influence Implementation timeline

Your project timeline mostly depends on the quality of your data, the consistency of your processes, and how quickly decisions are made.

Problems like inconsistent cost codes, unclear approval rules, and undocumented workflows slow down setup and testing.

If your experts aren't available, you'll face more delays and have to redo work. Technology is rarely the main issue.

Most delays happen when governance questions are left until the implementation phase instead of being sorted out earlier.

Phased implementation vs big bang approach

You'll need to choose whether to roll out ERP in stages or all at once. A phased rollout lets you get core financials and project controls stable before adding more features, which lowers risk but takes longer.

A big bang rollout is faster but needs your team to be more prepared, with clean data and strong alignment between finance and operations.

The best choice depends on how much change your company can handle while projects are still running.

Understanding total cost of ownership

Look at the total cost of ownership, not just the upfront fees, when evaluating ERP. TCO includes licenses, setup, your team's time, training, ongoing support, improvements, and upgrades.

In construction, customizing ERP to cover unresolved process issues adds to long-term costs. But the biggest cost is if people don't use the system. An ERP that's live but not trusted isn't worth the investment.

FAQ's

Can construction companies implement ERP without an external consultant

Yes, construction companies can implement ERP without an external consultant, but doing so increases risk. Implementing ERP in construction means redesigning processes, managing data, and setting up systems - tasks most internal teams don't do often. External consultants bring experience and industry know-how. Without them, internal teams may underestimate the work and put off key decisions, leading to more problems down the road.

Is it possible to implement construction ERP in phases?

Yes, and in many cases, it is advised. Phased implementation allows you to stabilize financials and core project controls before expanding functionality. This reduces operational risk during active projects and gives teams time to adapt to new processes.

Should construction companies customize their ERP system?

Construction companies should only customize their ERP system when necessary. Most construction ERP systems can meet industry needs through configuration. Customizing adds time, makes upgrades harder, and increases long-term support costs. If you must customize, keep it limited, well-managed, and make sure there's a clear business reason.

Can ERP implementation happen while projects are active?

Yes, ERP implementation can happen while projects are active, but it requires careful planning for switching over, moving data, payroll timing, and billing cycles. Success comes from good preparation, thorough testing, and disciplined execution.

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