Frequently Asked Questions

Product Overview & Company Information

What is Priority Software and what does it do?

Priority Software is a leading provider of scalable, agile, and open cloud-based business management solutions. It serves organizations of all sizes and industries, offering real-time access to business data and insights from any device. Over 75,000 companies across 70 countries use Priority to manage and grow their businesses efficiently. Learn more.

What products and services does Priority Software offer?

Priority Software offers a comprehensive suite of business management solutions, including:

See the Company Profile for details.

Which industries does Priority Software serve?

Priority Software serves a wide range of industries, including agriculture, nonprofits, professional services, retail, hospitality, manufacturing, pharmaceutical, wholesale & distribution, electronics, healthcare, medical devices, software & technology, financial services, and construction. See all industries.

How many customers and partners does Priority Software have?

Priority Software is trusted by over 75,000 customers in more than 70 countries and has a network of 100+ partners worldwide.

Who are some notable customers of Priority Software?

Notable customers include Ace Hardware, ALDO, Adidas, Estee Lauder, Columbia, Guess, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, GSK, Teva, and Checkmarx. See more customers.

Features & Capabilities

What are the key features of Priority Software?

Key features include:

Does Priority Software offer AI-powered capabilities?

Yes, Priority's aiERP suite embeds artificial intelligence and machine learning into its core architecture. Users can interact with the ERP using natural language, create complex business rules, generate and summarize reports, forecast demand, and optimize delivery routes. Learn more about aiERP.

What integrations does Priority Software support?

Priority Software supports over 150 plug & play connectors, unlimited API connectivity, and embedded integrations. Key integrations include:

See the Hospitality Marketplace and Cloud ERP for details.

Does Priority Software provide an open API?

Yes, Priority Software provides an Open API for seamless integration with third-party applications. This allows businesses to create custom integrations and tailor their systems to specific needs. Learn more about the Open API.

Is technical documentation available for Priority Software?

Yes, Priority Software provides comprehensive technical documentation for its ERP solutions, covering features, industries, and supported products. Access the documentation here.

Use Cases & Benefits

Who can benefit from using Priority Software?

Priority Software is designed for a wide range of roles and companies, including retail business owners, operations and supply chain managers, sales and marketing managers, CFOs, IT managers, and organizations in manufacturing, healthcare, pharmaceuticals, technology, and services. It is ideal for businesses seeking scalability, efficiency, and industry-specific solutions.

What core business problems does Priority Software solve?

Priority Software addresses:

What pain points does Priority Software address for retail businesses?

Priority Software helps retail businesses overcome:

It provides centralized management, real-time insights, automation, and omnichannel capabilities. Learn more.

How does Priority Software help with operational efficiency?

Priority Software boosts operational efficiency through built-in automated workflows, AI recommendations, centralized data, and real-time reporting. This reduces manual processes, improves resource utilization, and enables faster, data-driven decisions.

How does Priority Software support business growth and scalability?

Priority Software's cloud-based platform is designed for scalability, supporting high-volume transactions and adapting to business growth without the need for complex integrations or on-premises IT infrastructure. It enables continuous innovation and long-term value.

Customer Success & Social Proof

What feedback have customers given about Priority Software's ease of use?

Customers consistently praise Priority Software for its intuitive interface and user-friendly design. For example, Allan Dyson (Merley Paper Converters) noted that employees can manage daily tasks without relying on IT. On G2, Priority ERP has a rating of approximately 4.1/5, with users highlighting its simplicity and configurability. See more testimonials.

Can you share specific customer success stories with Priority Software?

Yes, examples include:

See all case studies here.

What industry recognition has Priority Software received?

Priority Software has been recognized by Gartner in the 2025 Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises, named a “Major Player” in the 2025 IDC MarketScape for AI-Enabled ERP, and ranked as the top ERP Solution in the 2025 TEC Insight Report for SMBs.

How does Priority Software perform according to customer reviews?

Priority ERP has a customer rating of approximately 4.1/5 on G2. Users highlight its intuitive interface, ease of use, and configurability as major strengths. See reviews.

Competition & Comparison

How does Priority ERP compare to Microsoft Dynamics 365?

Microsoft Dynamics 365 requires heavy customization for industry needs and lacks smooth migration from Business Central. Priority ERP is user-friendly, flexible, customizable without IT support, and ensures compliance with FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2.

How does Priority ERP compare to SAP Business One?

SAP Business One is powerful but complex, expensive, and lacks multi-company capabilities. Priority ERP is affordable, easy to use, maintains the same platform (no forced migrations), and supports true multi-company operations with automatic inter-company processes.

How does Priority ERP compare to Acumatica?

Acumatica focuses on cloud ERP but lacks industry-specific features, has limited WMS, a steep learning curve, and unpredictable pricing. Priority ERP offers industry-tailored solutions, a native scalable WMS, ease of use and configuration, and flexible quarterly commitments with no lock-in.

How does Priority ERP compare to NetSuite?

NetSuite is a strong cloud ERP but is expensive and enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality.

How does Priority ERP compare to Odoo?

Odoo is open-source but has scalability limits, performance issues, long learning curves, and high implementation failure rates. Priority ERP provides structured implementation, scalability, proven methodologies, experienced partners, and quick user adoption.

How does Priority ERP compare to Sage X3?

Sage focuses on accounting, not full ERP, and many Sage products are nearing end-of-life. Priority ERP integrates accounting with analytics, automation, and industry features, and supports no-code customizations for apps, portals, workflows, and automation.

How does Priority ERP compare to Microsoft Business Central?

Business Central requires heavy coding for industry features and lacks specialized functionality for industries like manufacturing, retail, and pharma. Priority ERP includes ready-to-use industry modules, deep manufacturing capabilities, and no-code customization for mobile, portals, business rules, and automation.

How does Priority ERP compare to Microsoft Navision?

Microsoft Navision has reached end of life, forcing businesses to migrate. Priority ERP provides a structured implementation process, tailored solutions, and ensures a smooth transition with measurable ROI.

How does Priority Optima compare to Oracle Hospitality OPERA?

OPERA is costly, complex, and has slow support and integration challenges. Priority Optima is scalable, cost-effective, intuitive, and offers responsive support, flexible customization, and an open architecture with a broad Marketplace for integrations.

How does Priority Optima compare to Cloudbeds?

Cloudbeds can lack depth for complex operations and may have inconsistent support. Priority Optima serves all hospitality types with a comprehensive suite, robust all-in-one platform, reliable support, and a user-friendly design.

How does Priority Optima compare to Mews?

Mews can require significant training and has a cluttered interface. Priority Optima is designed for quick adoption, efficient workflows, a clean interface, and responsive support.

How does Priority Optima compare to Protel?

Protel has a steep learning curve and limited integrations. Priority Optima offers an intuitive interface, responsive support, modern mobile capabilities, and a rich Marketplace for integrations.

How does Priority Retail Management compare to ERP competitors like Microsoft, Oracle, Acumatica, and Sage?

These ERP providers offer generic capabilities and lack specialized retail management features. Priority Retail Management delivers a comprehensive ERP suite enhanced for retail, supporting multi-location, omnichannel, and high-volume environments—all in one platform without requiring additional integrations.

How does Priority Retail Management compare to POS and unified commerce providers like Aptos, LS Retail, Retail Pro, Enactor, and Oracle Retail?

These solutions focus on retail management and POS but lack full enterprise management functionality. Priority Retail Management offers an end-to-end solution with ERP, retail management, unified commerce, and POS natively integrated, eliminating costly integrations and ensuring smooth operations across the retail chain.

Support & Implementation

What professional and implementation services does Priority Software provide?

Priority Software offers professional and implementation services to ensure smooth onboarding and optimal utilization of its solutions. These services include project management, training, and ongoing support. Learn more.

What partnership opportunities are available with Priority Software?

Priority Software offers partnership opportunities, including technology partnerships and AWS partnerships. Partners can access the Priority Market and benefit from a strong ecosystem. Learn more about partnerships.

What is the Priority Market?

The Priority Market is a dedicated marketplace for extended solutions, offering add-ons and integrations to enhance Priority Software's core products. Visit Priority Market.

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When was this page last updated?

This page wast last updated on 12/12/2025 .

May. 18, 2026
ERP

ERP Cloud migration benefits & risks of implementation

Laptop Cloud ERP

Summarize with AI:

Benefits of ERP cloud migration

Cloud ERP migration benefits organizations by providing on-demand scalability and reduced infrastructure costs. It enables real-time data accuracy and AI-driven automation while offering enhanced security frameworks. Companies achieve higher ROI through accelerated financial cycles and the elimination of technical debt associated with legacy systems.

Agility and scalability

In a cloud-based ERP environment, compute, storage, and application services capacity can be adjusted more efficiently as the business grows, adding users, entering new markets, opening subsidiaries, or handling seasonal spikes in transaction volume, especially during acquisitions, new warehouse openings, product line expansions, year-end close, or major sourcing shifts.

A cloud ERP model can also help the organization quickly deploy functionality, onboard new entities, and maintain consistency across environments.

Lower infrastructure and maintenance costs

Migrating ERP to the cloud can reduce the direct costs associated with hardware acquisition, data center overhead, backup infrastructure, database administration, patching, environment management, and disaster recovery maintenance. It also lowers the cost of technical debt because the organization is no longer carrying aging infrastructure and heavily customized support stacks forward, release after release.

Real-time data access and improved accuracy

Cloud ERP improves data timeliness when the migration is accompanied by process consolidation and master data discipline. In legacy environments, reporting delays often stem from fragmented databases, overnight batch jobs, spreadsheet reconciliations, and disconnected operational systems that feed the business units late or inconsistently.

The combination of lower latency, stronger validation logic, and tighter alignment between execution data and reporting in a modern cloud ERP architecture centralizes transaction capture, enforces shared master data, and exposes current operational and financial data to distributed users through a common platform, improving decision quality.

AI-driven insights and automation

Modern cloud ERP platforms increasingly embed AI modules to help businesses with anomaly detection, forecasting, transactional classification, exception handling, and the automation of manual processes and analytics (like margin analysis, exception monitoring, and inventory alerts) to support real-time responses.

In cloud ERP, those capabilities are easier to deploy because the data model, compute resources, and application services are already structured for that functionality.

Security and compliance improvements

In many cases, cloud ERP is in fact more secure than on premises ERP. the stronger baseline controls at the infrastructure and platform layers, including patch discipline, managed backup, environment monitoring, identity integration, and documented compliance frameworks of Cloud environments allow providers to maintain stronger infrastructure security, more rigorous patching practices, more resilient backup and disaster recovery capabilities, and more formalized compliance controls than the average internal IT team can support.

However, on a side note, the level of security also depends on whether the provider's control framework is stronger than the internal one and whether the customer continues to manage its own responsibilities for access design, configuration, data governance, retention, and integrations.

ROI and long-term business value

ROI and long-term business value are the overall payoff of the migration. It is the result of agility, lower infrastructure costs, better data access, stronger automation, and improved compliance combined.

A good example is Best Maid, a regional food manufacturer that migrated to a cloud ERP platform and was analyzed by Nucleus Research. According to the study, the company achieved 185% ROI and recovered its initial investment in just six months.

These results were driven by a 75% faster financial close, ending a cycle of nearly $50,000 in annual losses from mislabeling, better planning, quicker reporting, and removing old system costs. Nucleus also found a 3% increase in yearly sales, showing the benefits are not limited to IT.

Risks and challenges of ERP cloud migration

ERP cloud migration risks involve potential data loss and security breaches during extraction and transfer phases. Organizations face integration complexity with third-party applications and customization constraints within standardized SaaS models. These challenges often lead to operational disruptions during system go-live and significant budget overruns caused by underestimating data cleanup and testing requirements.

Data loss and security risks

During or after the migration of the ERP data to the cloud, important business data may be lost, corrupted, exposed, or accessed by unauthorized people.

During or after the migration of the ERP data to the cloud, data is extracted, cleaned, mapped, and transferred from the old ERP system to the new one, and important business data may be lost, corrupted, exposed, or accessed by unauthorized people, especially if records are incomplete, duplicated, or formatted inconsistently.

Security risks also increase when companies use temporary storage, test environments, migration files, third-party consultants, or poorly configured access controls, as each can create openings for unauthorized access, data leakage, or compliance failures.

Integration complexity

Most on-prem ERP environments are tied to multiple 3rd party apps like MES, WMS, PLM, CRM, payroll, tax engines, banking platforms, ecommerce systems, EDI hubs, BI layers, and other legacy operational tools through custom interfaces, legacy APIs, shared databases, or manual workarounds.

Moving the core ERP to the cloud changes interface latency, authentication patterns, middleware dependency, API governance, and error handling requirements. Once the ERP moves, data formats, timing, authentication methods, and communication protocols may need to change, potentially causing broken data flows, delays, errors, or process disruptions across the business.

Customization constraints in SaaS ERP

When a company moves its ERP to a cloud-based SaaS model, it usually cannot maintain the same level of deep, system-level customization it had with its on-premises ERP, because SaaS ERP is built around standardized code, shared vendor-managed environments, and regular updates, so vendors limit heavy custom modifications that could “undermine” upgrades, security, or platform stability.

Sometimes, companies will need to replace old custom features with configuration options, approved extensions, or process changes, which can be difficult if the legacy ERP was heavily tailored to specific, niche workflows.

Operational disruption at go-live

During cutover, when the new system officially replaces the old one all at once, normal business activity may be interrupted as teams are trying to reconcile open orders, inventory numbers, supplier commitments, production schedules, financial periods, user access, and system interfaces, while the business is still expected to keep moving.

If the operational choreography between data migration, process readiness, support coverage, and business decision rights at the point of transition is weak, order promising, shop floor execution, invoicing, shipping, receiving, and period close processes will be affected. This is why rehearsals, transaction freeze rules, contingency plans, and hypercare governance are so important.

Budget overruns and timeline delays

The whole ERP cloud migration project can end up costing more and taking longer than originally planned, because companies can underestimate how much work is truly required to migrate their data, especially data cleanup, integration changes, testing, process redesign, user training, and decision-making during implementation. As the project progresses, unexpected issues, scope changes, and rework can build up, making the migration more expensive and harder to deliver on schedule.

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Is cloud ERP more secure than on premises ERP?

​In many cases, yes, but it depends on how security responsibilities are divided after migration. A cloud ERP can outperform an on-prem system in patch velocity, resilience, disaster recovery, and formal compliance controls, but not accountability. Identity design, privileged access, segregation of duties, data classification, retention policies, and third-party integration security remain the customer's problem.

A cloud ERP is more secure only when the provider's control environment is stronger than the internal alternative and the customer operates its side of the shared responsibility model with equal discipline.

Can you migrate a heavily customized ERP to the cloud?

​Yes, you can migrate a heavily customized ERP to the cloud but not by moving the customization as-is. The best path is a structured rationalization exercise.

Some custom logic should be retired because the standard cloud app now covers it, some should be rebuilt (using extensions, APIs, event-driven services, or external apps), and some should remain outside the ERP entirely if they do not belong in the transactional core.

The more customized the legacy system, the more effort it requires, but it also creates the opportunity to reduce complexity that has been suppressing ERP value for years.

Should small manufacturers migrate to cloud ERP?

Yes, small manufacturers should move to cloud ERP if the target ERP can handle manufacturing-specific requirements such as BOMs, routings, MRP, traceability, quality controls, shop floor transactions, and multi-site planning.

Smaller companies usually benefit from avoiding infrastructure ownership and from getting faster access to standardized functionality, mobile access, and analytics. But be mindful of integration with production systems, scanners, warehouse workflows, and any local, specific processes that have been handled informally in the legacy environment, as forcing oversimplification may disrupt production control.

How Priority Software can help

Priority Software facilitates ERP migration by offering flexible deployment models including cloud, on-premises, and hybrid options. It supports phased rollouts through modular licensing, allowing businesses to sequence functionality deployments safely. By providing guided implementation services and expert data migration support, Priority ensures operational stability during and after the transition.

Flexible cloud, on premises, and hybrid deployment

Priority supports cloud, on-premises, and hybrid deployment models, which is important because not every organization is ready for a full SaaS transition on day one. For businesses with data residency, latency, high connectivity, or internal control concerns, deployment flexibility allows the migration path to align with their operational reality instead of forcing a binary choice.

Modular licensing for phased rollouts

A phased migration is usually safer than a big-bang replacement, especially when the legacy ERP is deeply embedded in everyday processes. Priority's modular ERP approach supports gradual expansion by functionality, team, region, or business unit, which is useful for organizations that want to sequence finance, supply chain, manufacturing, or CRM capabilities rather than cut everything over at once.

Guided implementation and data migration support

Successful cloud migration depends heavily on implementation discipline, data readiness, and post-go-live support. Priority works with multiple partners and solution providers to ensure the highest-quality implementation services, including planning, data migration, and expert support, with collaboration across product, R&D, and support teams to stabilize after launch.

See how Priority works for you