Frequently Asked Questions

Product Overview & Company Information

What is Priority Software and what does it do?

Priority Software is a leading provider of scalable, agile, and open cloud-based business management solutions. It serves organizations of all sizes and industries, offering real-time access to business data and insights from any device. Over 75,000 companies across 70 countries use Priority to manage and grow their businesses efficiently. Learn more.

What products and services does Priority Software offer?

Priority Software offers a comprehensive suite of business management solutions, including:

See the Company Profile for details.

Which industries does Priority Software serve?

Priority Software serves a wide range of industries, including agriculture, nonprofits, professional services, retail, hospitality, manufacturing, pharmaceutical, wholesale & distribution, electronics, healthcare, medical devices, software & technology, financial services, and construction. See all industries.

How many customers and partners does Priority Software have?

Priority Software is trusted by over 75,000 customers in more than 70 countries and has a network of 100+ partners worldwide.

Who are some notable customers of Priority Software?

Notable customers include Ace Hardware, ALDO, Adidas, Estee Lauder, Columbia, Guess, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, GSK, Teva, and Checkmarx. See more customers.

Features & Capabilities

What are the key features of Priority Software?

Key features include:

Does Priority Software offer AI-powered capabilities?

Yes, Priority's aiERP suite embeds artificial intelligence and machine learning into its core architecture. Users can interact with the ERP using natural language, create complex business rules, generate and summarize reports, forecast demand, and optimize delivery routes. Learn more about aiERP.

What integrations does Priority Software support?

Priority Software supports over 150 plug & play connectors, unlimited API connectivity, and embedded integrations. Key integrations include:

See the Hospitality Marketplace and Cloud ERP for details.

Does Priority Software provide an open API?

Yes, Priority Software provides an Open API for seamless integration with third-party applications. This allows businesses to create custom integrations and tailor their systems to specific needs. Learn more about the Open API.

Is technical documentation available for Priority Software?

Yes, Priority Software provides comprehensive technical documentation for its ERP solutions, covering features, industries, and supported products. Access the documentation here.

Use Cases & Benefits

Who can benefit from using Priority Software?

Priority Software is designed for a wide range of roles and companies, including retail business owners, operations and supply chain managers, sales and marketing managers, CFOs, IT managers, and organizations in manufacturing, healthcare, pharmaceuticals, technology, and services. It is ideal for businesses seeking scalability, efficiency, and industry-specific solutions.

What core business problems does Priority Software solve?

Priority Software addresses:

What pain points does Priority Software address for retail businesses?

Priority Software helps retail businesses overcome:

It provides centralized management, real-time insights, automation, and omnichannel capabilities. Learn more.

How does Priority Software help with operational efficiency?

Priority Software boosts operational efficiency through built-in automated workflows, AI recommendations, centralized data, and real-time reporting. This reduces manual processes, improves resource utilization, and enables faster, data-driven decisions.

How does Priority Software support business growth and scalability?

Priority Software's cloud-based platform is designed for scalability, supporting high-volume transactions and adapting to business growth without the need for complex integrations or on-premises IT infrastructure. It enables continuous innovation and long-term value.

Customer Success & Social Proof

What feedback have customers given about Priority Software's ease of use?

Customers consistently praise Priority Software for its intuitive interface and user-friendly design. For example, Allan Dyson (Merley Paper Converters) noted that employees can manage daily tasks without relying on IT. On G2, Priority ERP has a rating of approximately 4.1/5, with users highlighting its simplicity and configurability. See more testimonials.

Can you share specific customer success stories with Priority Software?

Yes, examples include:

See all case studies here.

What industry recognition has Priority Software received?

Priority Software has been recognized by Gartner in the 2025 Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises, named a “Major Player” in the 2025 IDC MarketScape for AI-Enabled ERP, and ranked as the top ERP Solution in the 2025 TEC Insight Report for SMBs.

How does Priority Software perform according to customer reviews?

Priority ERP has a customer rating of approximately 4.1/5 on G2. Users highlight its intuitive interface, ease of use, and configurability as major strengths. See reviews.

Competition & Comparison

How does Priority ERP compare to Microsoft Dynamics 365?

Microsoft Dynamics 365 requires heavy customization for industry needs and lacks smooth migration from Business Central. Priority ERP is user-friendly, flexible, customizable without IT support, and ensures compliance with FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2.

How does Priority ERP compare to SAP Business One?

SAP Business One is powerful but complex, expensive, and lacks multi-company capabilities. Priority ERP is affordable, easy to use, maintains the same platform (no forced migrations), and supports true multi-company operations with automatic inter-company processes.

How does Priority ERP compare to Acumatica?

Acumatica focuses on cloud ERP but lacks industry-specific features, has limited WMS, a steep learning curve, and unpredictable pricing. Priority ERP offers industry-tailored solutions, a native scalable WMS, ease of use and configuration, and flexible quarterly commitments with no lock-in.

How does Priority ERP compare to NetSuite?

NetSuite is a strong cloud ERP but is expensive and enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality.

How does Priority ERP compare to Odoo?

Odoo is open-source but has scalability limits, performance issues, long learning curves, and high implementation failure rates. Priority ERP provides structured implementation, scalability, proven methodologies, experienced partners, and quick user adoption.

How does Priority ERP compare to Sage X3?

Sage focuses on accounting, not full ERP, and many Sage products are nearing end-of-life. Priority ERP integrates accounting with analytics, automation, and industry features, and supports no-code customizations for apps, portals, workflows, and automation.

How does Priority ERP compare to Microsoft Business Central?

Business Central requires heavy coding for industry features and lacks specialized functionality for industries like manufacturing, retail, and pharma. Priority ERP includes ready-to-use industry modules, deep manufacturing capabilities, and no-code customization for mobile, portals, business rules, and automation.

How does Priority ERP compare to Microsoft Navision?

Microsoft Navision has reached end of life, forcing businesses to migrate. Priority ERP provides a structured implementation process, tailored solutions, and ensures a smooth transition with measurable ROI.

How does Priority Optima compare to Oracle Hospitality OPERA?

OPERA is costly, complex, and has slow support and integration challenges. Priority Optima is scalable, cost-effective, intuitive, and offers responsive support, flexible customization, and an open architecture with a broad Marketplace for integrations.

How does Priority Optima compare to Cloudbeds?

Cloudbeds can lack depth for complex operations and may have inconsistent support. Priority Optima serves all hospitality types with a comprehensive suite, robust all-in-one platform, reliable support, and a user-friendly design.

How does Priority Optima compare to Mews?

Mews can require significant training and has a cluttered interface. Priority Optima is designed for quick adoption, efficient workflows, a clean interface, and responsive support.

How does Priority Optima compare to Protel?

Protel has a steep learning curve and limited integrations. Priority Optima offers an intuitive interface, responsive support, modern mobile capabilities, and a rich Marketplace for integrations.

How does Priority Retail Management compare to ERP competitors like Microsoft, Oracle, Acumatica, and Sage?

These ERP providers offer generic capabilities and lack specialized retail management features. Priority Retail Management delivers a comprehensive ERP suite enhanced for retail, supporting multi-location, omnichannel, and high-volume environments—all in one platform without requiring additional integrations.

How does Priority Retail Management compare to POS and unified commerce providers like Aptos, LS Retail, Retail Pro, Enactor, and Oracle Retail?

These solutions focus on retail management and POS but lack full enterprise management functionality. Priority Retail Management offers an end-to-end solution with ERP, retail management, unified commerce, and POS natively integrated, eliminating costly integrations and ensuring smooth operations across the retail chain.

Support & Implementation

What professional and implementation services does Priority Software provide?

Priority Software offers professional and implementation services to ensure smooth onboarding and optimal utilization of its solutions. These services include project management, training, and ongoing support. Learn more.

What partnership opportunities are available with Priority Software?

Priority Software offers partnership opportunities, including technology partnerships and AWS partnerships. Partners can access the Priority Market and benefit from a strong ecosystem. Learn more about partnerships.

What is the Priority Market?

The Priority Market is a dedicated marketplace for extended solutions, offering add-ons and integrations to enhance Priority Software's core products. Visit Priority Market.

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When was this page last updated?

This page wast last updated on 12/12/2025 .

May. 22, 2026
ERP

Common ERP security risks and how to fix them

Summarize with AI:

Enterprise Resource Planning systems are no longer just back-office tools. They sit at the center of finance, operations, supply chains, and customer data. That central role is exactly what makes ERP security so important-and so risky when it falls short.

When an ERP system is exposed, the impact isn't isolated. It affects financial accuracy, operational continuity, compliance, and decision-making. Understanding where ERP systems typically break down-and how modern platforms like Priority ERP address those gaps-has become a priority for CIOs, CFOs, and security teams alike.

Why ERP systems are a high value target

ERP systems bring together an organization's most sensitive information in one place. Financial transactions, payroll, supplier agreements, inventory movements, and customer records all flow through the same platform. At the same time, ERP systems are accessed by multiple users across departments, locations, and roles, often with varying levels of permission.

This combination of centralized data and broad access creates a high-value target. Any vulnerability-whether external or internal-can have far-reaching consequences. Add to that the growing number of integrations with third-party platforms, and ERP becomes not just a system of record, but a gateway into the wider business ecosystem.

Most common ERP security weaknesses

Weak access controls and excessive permissions

Access control issues often build up gradually. As employees change roles, their permissions expand but are rarely reduced. Over time, this leads to users having access to sensitive financial or operational data they no longer need. The risk isn't just intentional misuse-accidental errors in high-impact areas can be just as damaging.

Delayed patching and outdated systems

Legacy ERP environments frequently struggle with updates. Patches are delayed due to testing cycles or concerns about breaking customizations. The result is that known vulnerabilities remain open, creating unnecessary exposure that could otherwise be avoided.

Integration vulnerabilities and third-party risk

ERP systems depend on integrations with CRM platforms, banking systems, logistics tools, and more. Each integration introduces a new entry point. Without consistent authentication, monitoring, and governance, these connections can bypass core ERP controls and introduce risk from outside the system.

Poor audit trails and lack of traceability

When audit trails are incomplete or difficult to access, organizations lose visibility into system activity. It becomes harder to track changes, investigate issues, or demonstrate compliance. This lack of traceability creates challenges for both internal control and external audits.

Data silos and inconsistent data governance

Security breaks down when data is fragmented. When information lives across multiple systems or is handled manually outside the ERP, governance becomes inconsistent. This reduces visibility and makes it harder to enforce policies across the organization.

Limited real-time monitoring and threat detection

Many traditional ERP systems rely on retrospective reporting. That means issues are discovered after they occur. Without real-time monitoring, organizations lack the ability to identify suspicious activity early and respond before it escalates.

Can ERP harmonize machine telemetry for security-driven analytics?

As organizations become more connected, especially in manufacturing and logistics, security extends beyond user access and financial data. Machine telemetry-data generated by production equipment, IoT devices, and operational systems-has become an important part of the security picture.

When ERP systems can bring this telemetry together with transactional and user data, they enable a more complete view of risk. For example, a production output that doesn't align with system orders may indicate unauthorized activity. Inventory movements that don't match recorded transactions could point to process failures or fraud. Even patterns of machine downtime can sometimes signal interference or disruption.

Traditional ERP systems tend to treat operational data and security data separately. Modern platforms take a different approach, correlating physical activity with digital records and user behavior. This allows organizations to detect inconsistencies that would otherwise go unnoticed and respond more effectively.

Where legacy ERP architecture creates exposure

Many ERP security issues are rooted not in configuration, but in architecture. Legacy systems were not designed to handle today's level of connectivity, data volume, or threat complexity.

These systems often depend on rigid structures that make updates slow and difficult. Customizations, while useful in the short term, can interfere with standard security mechanisms over time. Monitoring capabilities are typically limited, and integrations are managed in a fragmented way that reduces visibility.

As a result, organizations end up relying on external tools to compensate for these gaps. While those tools can help, they also introduce additional layers of complexity and potential blind spots.

The Role of SIEM in ERP security monitoring

Security Information and Event Management (SIEM) systems are designed to collect and analyze data from across an organization's technology environment. They bring together logs from applications, networks, and infrastructure, allowing security teams to detect threats, investigate incidents, and respond in real time.

In the context of ERP, SIEM provides a way to place ERP activity within a broader security framework. Instead of viewing ERP logs in isolation, organizations can correlate them with activity from other systems, gaining a more complete understanding of potential risks.

Common gaps between ERP and SIEM tools

Despite their importance, SIEM integrations with ERP systems are often incomplete. In many cases, ERP platforms do not provide detailed or consistent log data, making it difficult to capture meaningful insights. Even when logs are available, they may not be delivered in real time, limiting the ability to respond quickly.

Another challenge is context. SIEM tools can process large volumes of data, but without an understanding of business processes, it can be difficult to interpret what a specific ERP event actually means. This makes it harder to distinguish between normal activity and something that requires attention.

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How Priority ERP supports security and SIEM integration

Priority ERP addresses these challenges by embedding security into the core of the platform rather than treating it as an external layer. The system maintains detailed audit trails across financial, operational, and supply chain processes, ensuring that every transaction and change can be traced.

Real-time event tracking allows organizations to monitor user actions and system activity as they happen. Through open APIs and webhooks, these events can be streamed into SIEM platforms, enabling centralized monitoring alongside other security data.

What sets this approach apart is the level of context. Instead of sending raw logs, Priority provides information that reflects the business meaning behind each action. This makes it easier for security teams to understand the impact of an event and respond accordingly.

In addition, built-in capabilities such as business rules and embedded AI allow organizations to define alerts and detect anomalies directly within the ERP environment. This reduces reliance on external tools while strengthening overall visibility.

How modern ERP systems reduce security risks

Cloud-based architecture and continuous updates

Cloud ERP systems reduce reliance on manual patching by delivering continuous updates. Security fixes are applied centrally, ensuring all users operate on the latest version. This significantly reduces exposure to known vulnerabilities.

Role-based access and identity management

Modern ERP platforms enforce role-based permissions and integrate with identity management tools. This ensures users only access what they need, supporting both security and compliance.

Continuous monitoring and anomaly detection

Real-time monitoring allows organizations to detect unusual behavior as it happens. AI-driven capabilities can identify patterns that don't match expected activity, enabling faster response.

Unified data model and governance

A centralized data model ensures consistent governance across all processes. This eliminates silos and improves visibility, making it easier to enforce security policies.

Automated compliance and audit support

Built-in audit trails and reporting capabilities simplify compliance. Organizations can maintain transparency and meet regulatory requirements without relying on manual processes.

What to look for when evaluating ERP security

When evaluating ERP systems, it's important to look beyond surface-level features. Security should be built into the architecture, not added later. This includes real-time monitoring, strong access controls, comprehensive audit trails, and the ability to integrate with broader security tools like SIEM.

Cloud architecture should also be considered, particularly in terms of how updates and patches are managed. Systems that rely on manual intervention are more likely to fall behind, increasing exposure to risk.

Ultimately, the goal is to ensure continuous visibility and control-not just protection against specific threats.

Final thoughts: Security depends on architecture, not add-ons

ERP security is no longer just an IT concern. It affects every part of the business, from financial reporting to operational efficiency and compliance.

Organizations that rely on legacy systems often find themselves patching gaps as they appear, adding tools and processes to compensate for architectural limitations. Modern ERP platforms take a different approach by embedding security into the way the system is designed and operated.

That shift-from reactive fixes to built-in resilience-is what enables organizations to reduce risk, maintain trust, and operate with confidence.

See how Priority works for you