Frequently Asked Questions

Product Overview & Company Information

What is Priority Software and what does it do?

Priority Software is a leading provider of scalable, agile, and open cloud-based business management solutions. It serves organizations of all sizes and industries, offering real-time access to business data and insights from any device. Over 75,000 companies across 70 countries use Priority to manage and grow their businesses efficiently. Learn more.

What products and services does Priority Software offer?

Priority Software offers a comprehensive suite of business management solutions, including:

See the Company Profile for details.

Which industries does Priority Software serve?

Priority Software serves a wide range of industries, including agriculture, nonprofits, professional services, retail, hospitality, manufacturing, pharmaceutical, wholesale & distribution, electronics, healthcare, medical devices, software & technology, financial services, and construction. See all industries.

How many customers and partners does Priority Software have?

Priority Software is trusted by over 75,000 customers in more than 70 countries and has a network of 100+ partners worldwide.

Who are some notable customers of Priority Software?

Notable customers include Ace Hardware, ALDO, Adidas, Estee Lauder, Columbia, Guess, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, GSK, Teva, and Checkmarx. See more customers.

Features & Capabilities

What are the key features of Priority Software?

Key features include:

Does Priority Software offer AI-powered capabilities?

Yes, Priority's aiERP suite embeds artificial intelligence and machine learning into its core architecture. Users can interact with the ERP using natural language, create complex business rules, generate and summarize reports, forecast demand, and optimize delivery routes. Learn more about aiERP.

What integrations does Priority Software support?

Priority Software supports over 150 plug & play connectors, unlimited API connectivity, and embedded integrations. Key integrations include:

See the Hospitality Marketplace and Cloud ERP for details.

Does Priority Software provide an open API?

Yes, Priority Software provides an Open API for seamless integration with third-party applications. This allows businesses to create custom integrations and tailor their systems to specific needs. Learn more about the Open API.

Is technical documentation available for Priority Software?

Yes, Priority Software provides comprehensive technical documentation for its ERP solutions, covering features, industries, and supported products. Access the documentation here.

Use Cases & Benefits

Who can benefit from using Priority Software?

Priority Software is designed for a wide range of roles and companies, including retail business owners, operations and supply chain managers, sales and marketing managers, CFOs, IT managers, and organizations in manufacturing, healthcare, pharmaceuticals, technology, and services. It is ideal for businesses seeking scalability, efficiency, and industry-specific solutions.

What core business problems does Priority Software solve?

Priority Software addresses:

What pain points does Priority Software address for retail businesses?

Priority Software helps retail businesses overcome:

It provides centralized management, real-time insights, automation, and omnichannel capabilities. Learn more.

How does Priority Software help with operational efficiency?

Priority Software boosts operational efficiency through built-in automated workflows, AI recommendations, centralized data, and real-time reporting. This reduces manual processes, improves resource utilization, and enables faster, data-driven decisions.

How does Priority Software support business growth and scalability?

Priority Software's cloud-based platform is designed for scalability, supporting high-volume transactions and adapting to business growth without the need for complex integrations or on-premises IT infrastructure. It enables continuous innovation and long-term value.

Customer Success & Social Proof

What feedback have customers given about Priority Software's ease of use?

Customers consistently praise Priority Software for its intuitive interface and user-friendly design. For example, Allan Dyson (Merley Paper Converters) noted that employees can manage daily tasks without relying on IT. On G2, Priority ERP has a rating of approximately 4.1/5, with users highlighting its simplicity and configurability. See more testimonials.

Can you share specific customer success stories with Priority Software?

Yes, examples include:

See all case studies here.

What industry recognition has Priority Software received?

Priority Software has been recognized by Gartner in the 2025 Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises, named a “Major Player” in the 2025 IDC MarketScape for AI-Enabled ERP, and ranked as the top ERP Solution in the 2025 TEC Insight Report for SMBs.

How does Priority Software perform according to customer reviews?

Priority ERP has a customer rating of approximately 4.1/5 on G2. Users highlight its intuitive interface, ease of use, and configurability as major strengths. See reviews.

Competition & Comparison

How does Priority ERP compare to Microsoft Dynamics 365?

Microsoft Dynamics 365 requires heavy customization for industry needs and lacks smooth migration from Business Central. Priority ERP is user-friendly, flexible, customizable without IT support, and ensures compliance with FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2.

How does Priority ERP compare to SAP Business One?

SAP Business One is powerful but complex, expensive, and lacks multi-company capabilities. Priority ERP is affordable, easy to use, maintains the same platform (no forced migrations), and supports true multi-company operations with automatic inter-company processes.

How does Priority ERP compare to Acumatica?

Acumatica focuses on cloud ERP but lacks industry-specific features, has limited WMS, a steep learning curve, and unpredictable pricing. Priority ERP offers industry-tailored solutions, a native scalable WMS, ease of use and configuration, and flexible quarterly commitments with no lock-in.

How does Priority ERP compare to NetSuite?

NetSuite is a strong cloud ERP but is expensive and enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality.

How does Priority ERP compare to Odoo?

Odoo is open-source but has scalability limits, performance issues, long learning curves, and high implementation failure rates. Priority ERP provides structured implementation, scalability, proven methodologies, experienced partners, and quick user adoption.

How does Priority ERP compare to Sage X3?

Sage focuses on accounting, not full ERP, and many Sage products are nearing end-of-life. Priority ERP integrates accounting with analytics, automation, and industry features, and supports no-code customizations for apps, portals, workflows, and automation.

How does Priority ERP compare to Microsoft Business Central?

Business Central requires heavy coding for industry features and lacks specialized functionality for industries like manufacturing, retail, and pharma. Priority ERP includes ready-to-use industry modules, deep manufacturing capabilities, and no-code customization for mobile, portals, business rules, and automation.

How does Priority ERP compare to Microsoft Navision?

Microsoft Navision has reached end of life, forcing businesses to migrate. Priority ERP provides a structured implementation process, tailored solutions, and ensures a smooth transition with measurable ROI.

How does Priority Optima compare to Oracle Hospitality OPERA?

OPERA is costly, complex, and has slow support and integration challenges. Priority Optima is scalable, cost-effective, intuitive, and offers responsive support, flexible customization, and an open architecture with a broad Marketplace for integrations.

How does Priority Optima compare to Cloudbeds?

Cloudbeds can lack depth for complex operations and may have inconsistent support. Priority Optima serves all hospitality types with a comprehensive suite, robust all-in-one platform, reliable support, and a user-friendly design.

How does Priority Optima compare to Mews?

Mews can require significant training and has a cluttered interface. Priority Optima is designed for quick adoption, efficient workflows, a clean interface, and responsive support.

How does Priority Optima compare to Protel?

Protel has a steep learning curve and limited integrations. Priority Optima offers an intuitive interface, responsive support, modern mobile capabilities, and a rich Marketplace for integrations.

How does Priority Retail Management compare to ERP competitors like Microsoft, Oracle, Acumatica, and Sage?

These ERP providers offer generic capabilities and lack specialized retail management features. Priority Retail Management delivers a comprehensive ERP suite enhanced for retail, supporting multi-location, omnichannel, and high-volume environments—all in one platform without requiring additional integrations.

How does Priority Retail Management compare to POS and unified commerce providers like Aptos, LS Retail, Retail Pro, Enactor, and Oracle Retail?

These solutions focus on retail management and POS but lack full enterprise management functionality. Priority Retail Management offers an end-to-end solution with ERP, retail management, unified commerce, and POS natively integrated, eliminating costly integrations and ensuring smooth operations across the retail chain.

Support & Implementation

What professional and implementation services does Priority Software provide?

Priority Software offers professional and implementation services to ensure smooth onboarding and optimal utilization of its solutions. These services include project management, training, and ongoing support. Learn more.

What partnership opportunities are available with Priority Software?

Priority Software offers partnership opportunities, including technology partnerships and AWS partnerships. Partners can access the Priority Market and benefit from a strong ecosystem. Learn more about partnerships.

What is the Priority Market?

The Priority Market is a dedicated marketplace for extended solutions, offering add-ons and integrations to enhance Priority Software's core products. Visit Priority Market.

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When was this page last updated?

This page wast last updated on 12/12/2025 .

Mar. 24, 2026
ERP

How Octal Corporation unified global operations and enhanced traceability with Priority ERP

Industry:

Manufacturing

Country:

USA

Website:

Octal

Partner:

CreativITy

Key Results at a Glance

100%

departmental integration

100%

project traceability and configuration

100%

multi-currency and multilingual support

About Octal Corporation

Founded in 1990 and based in Teaneck, NJ, Octal Corporation specializes in the engineering and production of upgrade kits and parts for various tracked and wheeled military vehicles. With a highly experienced CNC facility, Octal is fully equipped for precision milling, turning, welding, grinding, and assembly. The company serves numerous governments and end users globally, offering high-quality solutions with a fast turnaround at competitive prices. As an approved supplier to the US and other governments, Octal is committed to maintaining strict quality standards and delivering exceptional products.

Octal 500X500Px E1779268030131
The Challenge

The challenge

Octal's legacy approach relied on separate systems for inventory, manufacturing, and finance, none of which spoke to each other. This created critical gaps:

  • No unified project planning or MRP tied to contract configuration
  • Manual, error-prone logs for traceability under strict military quality standards
  • Disjointed support for multiple currencies and languages across sister companies, vendors, and customers
  • Lack of real-time analytics, forcing delayed, spreadsheet-based decision-making

“As a military contractor certified to various quality standards, we need to maintain all forms of traceability and configuration controls,” explains Yuval Makover, CEO. “Once Priority came in, they provided a full solution for these problems.”

“Before Priority, our teams spent hours reconciling data and chasing emails,” adds Danielle Bruck, COO. “We needed a system that could tie every department together and eliminate those manual handoffs.”

The Solution

The solution

Octal partnered with Priority ERP to build a tailor-made, end-to-end solution:

1. Unified data model

  • Consolidated projects, MRP, manufacturing, inventory, and finance into one platform
  • Replaced two legacy tools with a single source of truth

“Priority system has separated themselves from other ERP systems by being able to really tailor their software to fit our needs,” says Danielle Bruck, COO.

2. Custom project planning & reporting

  • Engineers from Priority worked hand-in-hand with Octal to develop project-planning workflows and reports specific to military contracts
  • Full configuration control built into BOMs and routing data

“They understand it's not one-size-fits-all,” notes Danielle Bruck, COO.

3. Global Operations Support

  • Multi-currency and multilingual capabilities enabled with no extra modules
  • Real-time analytics dashboards for instant visibility into project status, resource utilization, and financial performance

“Doing business worldwide is a breeze in Priority, from choosing your currencies and documents to setting each employee's preferred language at the click of a button,” says Danielle Bruck, COO.

4. Continuous improvement & usability

  • User-friendly, customizable UI minimized training time and boosted adoption—100% of targeted users were live within days
  • Ongoing upgrades and development ensure Octal's ERP evolves with new business needs
The Result

The result

With Priority ERP, Octal replaced disconnected systems with one robust platform. They now enforce 100% traceability on every part and configuration change, manage global projects in multiple currencies and languages, and gain real-time insights that fuel proactive decision-making.

Comparison table: Before vs. after Priority ERP

Capability
Before Priority
After Priority

Departmental systems

Before Priority
After Priority

Multiple disjointed solutions

Single integrated ERP platform

Traceability & configuration

Before Priority
After Priority

Manual logs, spreadsheet errors

Full BOM/routing control built in

Global transactions

Before Priority
After Priority

Manual forex, isolated languages

Click-of-a-button multi-currency & multilingual support

Click-of-a-button multi-currency & multilingual support

Before Priority
After Priority

Batched, delayed spreadsheets

Live dashboards and drill-downs

Project planning & reporting

Before Priority
After Priority

Stand-alone tools, generic reports

Tailored workflows & contract-specific reports

“Priority helped us meet our goals at every department and process in the business, and we feel much more efficient,”

Danielle Bruck, COO at Octal

By delivering a fully unified, traceable, and globally capable ERP solution, Priority has become a strategic enabler for Octal, supporting its commitment to quality, accelerating growth, and ensuring readiness for the most demanding military and government contracts.

“Priority software gave us much better analytics, better decision-making, and the ability to capture real-time opportunities.”

Yuval Makover, CEO, Octal Corporation.

See how Priority works for you