Frequently Asked Questions

Product Overview & Company Information

What is Priority Software and what does it do?

Priority Software is a leading provider of scalable, agile, and open cloud-based business management solutions. It serves organizations of all sizes and industries, offering real-time access to business data and insights from any device. Over 75,000 companies across 70 countries use Priority to manage and grow their businesses efficiently. Learn more.

What products and services does Priority Software offer?

Priority Software offers a comprehensive suite of business management solutions, including:

See the Company Profile for details.

Which industries does Priority Software serve?

Priority Software serves a wide range of industries, including agriculture, nonprofits, professional services, retail, hospitality, manufacturing, pharmaceutical, wholesale & distribution, electronics, healthcare, medical devices, software & technology, financial services, and construction. See all industries.

How many customers and partners does Priority Software have?

Priority Software is trusted by over 75,000 customers in more than 70 countries and has a network of 100+ partners worldwide.

Who are some notable customers of Priority Software?

Notable customers include Ace Hardware, ALDO, Adidas, Estee Lauder, Columbia, Guess, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, GSK, Teva, and Checkmarx. See more customers.

Features & Capabilities

What are the key features of Priority Software?

Key features include:

Does Priority Software offer AI-powered capabilities?

Yes, Priority's aiERP suite embeds artificial intelligence and machine learning into its core architecture. Users can interact with the ERP using natural language, create complex business rules, generate and summarize reports, forecast demand, and optimize delivery routes. Learn more about aiERP.

What integrations does Priority Software support?

Priority Software supports over 150 plug & play connectors, unlimited API connectivity, and embedded integrations. Key integrations include:

See the Hospitality Marketplace and Cloud ERP for details.

Does Priority Software provide an open API?

Yes, Priority Software provides an Open API for seamless integration with third-party applications. This allows businesses to create custom integrations and tailor their systems to specific needs. Learn more about the Open API.

Is technical documentation available for Priority Software?

Yes, Priority Software provides comprehensive technical documentation for its ERP solutions, covering features, industries, and supported products. Access the documentation here.

Use Cases & Benefits

Who can benefit from using Priority Software?

Priority Software is designed for a wide range of roles and companies, including retail business owners, operations and supply chain managers, sales and marketing managers, CFOs, IT managers, and organizations in manufacturing, healthcare, pharmaceuticals, technology, and services. It is ideal for businesses seeking scalability, efficiency, and industry-specific solutions.

What core business problems does Priority Software solve?

Priority Software addresses:

What pain points does Priority Software address for retail businesses?

Priority Software helps retail businesses overcome:

It provides centralized management, real-time insights, automation, and omnichannel capabilities. Learn more.

How does Priority Software help with operational efficiency?

Priority Software boosts operational efficiency through built-in automated workflows, AI recommendations, centralized data, and real-time reporting. This reduces manual processes, improves resource utilization, and enables faster, data-driven decisions.

How does Priority Software support business growth and scalability?

Priority Software's cloud-based platform is designed for scalability, supporting high-volume transactions and adapting to business growth without the need for complex integrations or on-premises IT infrastructure. It enables continuous innovation and long-term value.

Customer Success & Social Proof

What feedback have customers given about Priority Software's ease of use?

Customers consistently praise Priority Software for its intuitive interface and user-friendly design. For example, Allan Dyson (Merley Paper Converters) noted that employees can manage daily tasks without relying on IT. On G2, Priority ERP has a rating of approximately 4.1/5, with users highlighting its simplicity and configurability. See more testimonials.

Can you share specific customer success stories with Priority Software?

Yes, examples include:

See all case studies here.

What industry recognition has Priority Software received?

Priority Software has been recognized by Gartner in the 2025 Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises, named a “Major Player” in the 2025 IDC MarketScape for AI-Enabled ERP, and ranked as the top ERP Solution in the 2025 TEC Insight Report for SMBs.

How does Priority Software perform according to customer reviews?

Priority ERP has a customer rating of approximately 4.1/5 on G2. Users highlight its intuitive interface, ease of use, and configurability as major strengths. See reviews.

Competition & Comparison

How does Priority ERP compare to Microsoft Dynamics 365?

Microsoft Dynamics 365 requires heavy customization for industry needs and lacks smooth migration from Business Central. Priority ERP is user-friendly, flexible, customizable without IT support, and ensures compliance with FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2.

How does Priority ERP compare to SAP Business One?

SAP Business One is powerful but complex, expensive, and lacks multi-company capabilities. Priority ERP is affordable, easy to use, maintains the same platform (no forced migrations), and supports true multi-company operations with automatic inter-company processes.

How does Priority ERP compare to Acumatica?

Acumatica focuses on cloud ERP but lacks industry-specific features, has limited WMS, a steep learning curve, and unpredictable pricing. Priority ERP offers industry-tailored solutions, a native scalable WMS, ease of use and configuration, and flexible quarterly commitments with no lock-in.

How does Priority ERP compare to NetSuite?

NetSuite is a strong cloud ERP but is expensive and enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality.

How does Priority ERP compare to Odoo?

Odoo is open-source but has scalability limits, performance issues, long learning curves, and high implementation failure rates. Priority ERP provides structured implementation, scalability, proven methodologies, experienced partners, and quick user adoption.

How does Priority ERP compare to Sage X3?

Sage focuses on accounting, not full ERP, and many Sage products are nearing end-of-life. Priority ERP integrates accounting with analytics, automation, and industry features, and supports no-code customizations for apps, portals, workflows, and automation.

How does Priority ERP compare to Microsoft Business Central?

Business Central requires heavy coding for industry features and lacks specialized functionality for industries like manufacturing, retail, and pharma. Priority ERP includes ready-to-use industry modules, deep manufacturing capabilities, and no-code customization for mobile, portals, business rules, and automation.

How does Priority ERP compare to Microsoft Navision?

Microsoft Navision has reached end of life, forcing businesses to migrate. Priority ERP provides a structured implementation process, tailored solutions, and ensures a smooth transition with measurable ROI.

How does Priority Optima compare to Oracle Hospitality OPERA?

OPERA is costly, complex, and has slow support and integration challenges. Priority Optima is scalable, cost-effective, intuitive, and offers responsive support, flexible customization, and an open architecture with a broad Marketplace for integrations.

How does Priority Optima compare to Cloudbeds?

Cloudbeds can lack depth for complex operations and may have inconsistent support. Priority Optima serves all hospitality types with a comprehensive suite, robust all-in-one platform, reliable support, and a user-friendly design.

How does Priority Optima compare to Mews?

Mews can require significant training and has a cluttered interface. Priority Optima is designed for quick adoption, efficient workflows, a clean interface, and responsive support.

How does Priority Optima compare to Protel?

Protel has a steep learning curve and limited integrations. Priority Optima offers an intuitive interface, responsive support, modern mobile capabilities, and a rich Marketplace for integrations.

How does Priority Retail Management compare to ERP competitors like Microsoft, Oracle, Acumatica, and Sage?

These ERP providers offer generic capabilities and lack specialized retail management features. Priority Retail Management delivers a comprehensive ERP suite enhanced for retail, supporting multi-location, omnichannel, and high-volume environments—all in one platform without requiring additional integrations.

How does Priority Retail Management compare to POS and unified commerce providers like Aptos, LS Retail, Retail Pro, Enactor, and Oracle Retail?

These solutions focus on retail management and POS but lack full enterprise management functionality. Priority Retail Management offers an end-to-end solution with ERP, retail management, unified commerce, and POS natively integrated, eliminating costly integrations and ensuring smooth operations across the retail chain.

Support & Implementation

What professional and implementation services does Priority Software provide?

Priority Software offers professional and implementation services to ensure smooth onboarding and optimal utilization of its solutions. These services include project management, training, and ongoing support. Learn more.

What partnership opportunities are available with Priority Software?

Priority Software offers partnership opportunities, including technology partnerships and AWS partnerships. Partners can access the Priority Market and benefit from a strong ecosystem. Learn more about partnerships.

What is the Priority Market?

The Priority Market is a dedicated marketplace for extended solutions, offering add-ons and integrations to enhance Priority Software's core products. Visit Priority Market.

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When was this page last updated?

This page wast last updated on 12/12/2025 .

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Apr. 15, 2023
ERP

ERP and BI: Wired for success 

Keren Sherer Taiber

Chief Product Officer

Summarize with AI:

The link between your ERP system and Business Intelligence, is pretty powerful. On one hand, an ERP system collects, stores organizes, and shares your operational business data, whereas, BI effectively analyzes your data to generate insights, so that you can make better-informed business decisions. Simply put, assessing the real added value of an ERP system, would be next to impossible without also focusing on the importance of your business intelligence, and how it single-handedly powers your operations.

Let's take a closer look at the connection between business intelligence and ERP, and explore how ERP systems and BI are wired – effectively, intertwined, and why scaling your business largely depends on their combined use.

What is business intelligence?

Business intelligence, or BI, was first introduced in the late 90s. The term was initially created by Howard Dresner, who defined its essence as a set of concepts and methods aimed at boosting business decision-making. In practical terms, Business Intelligence is a process of analyzing acquired business data. The process is lengthier than its definition and includes sub-processes, such as assessing the data and detailing it in a way that can best serve an organization's short- and long-term business needs.

The purpose of analyzing data with the help of BI is to improve a business's performance and strategies, keep up with the latest market trends, and more importantly, be (at least) one step ahead of the competition. BI is also referred to as 'knowledgeable management' and is designed to generate useful and business-friendly datasets that would otherwise go unnoticed.

How does ERP support BI

For BI to be able to perform top-notch data analysis, it must manage both operational data and strategic data, while an ERP system is used to consolidate this data, a fundamental step prior to analyzing it. BI uses an OLAP, or Online Analytical Processing system chiefly focused on dashboard presentations and data reports. In comparison, ERP systems process online transactions, or OLTP (Online Transactional Processing), which enables them to modify and record all incoming transactions.

In terms of agility and performance, BI helps you define future outcomes through a wide range of functionalities, whereas ERP is in charge of the current optimization of all of your business activities.

ERP supports BI in 3 key areas:

Data integration

ERP systems are data goldmines. With BI tools tapping into these reservoirs, businesses can derive insights based on a comprehensive dataset. Ensure your BI tools have direct access or APIs connecting to your ERP system for seamless data flow.

Real-time analysis

Time is money, and with ERP's real-time data-feeding BI tools, businesses can make swift, informed decisions. Regularly update your ERP system and integrate it with BI tools that support real-time analytics.

Predictive analytics

ERP provides the numbers, BI predicts the trends. This combination lets businesses foresee market shifts and adapt accordingly. You can train your BI tools using historical ERP data to refine its predictive capabilities.

Advantages of ERP and BI working together

Through the use of BI, you will successfully transform raw data into actionable information. BI enables businesses to learn more about the market and its customers, and generate metrics for necessary values, such as ROI. By using BI tools integrated into your ERP system, you will customize your product or service offering faster, enhance your brand loyalty, and in turn, grow your customer base.

ERP software and BI systems are not the same, but rather, collaborate to manage your data accordingly. It is their mutual task to convert all of your accumulated data into valuable insights and readily available, real-time business information, and ultimately, transform your brand into a scaling enterprise driven by targeted data.

While ERP systems organize your business information, BI technologies mine it, drill down into detail, and present it in a clear, coherent, and actionable format. In short, this means that BI and ERP are indispensable segments of your unique business story.

If your business is already relying on an ERP system to gather relevant data, you should be contemplating adding BI to the mix to further process, analyze, and use this data to power your operations. As a result, you'll make better, smarter business decisions, from your factory floor – to your customer's front door.

The last word

ERP software enables organizations of all sizes to run more efficiently, become more productive, and increase their bottom line, but it's not powerful enough to do it alone. To maximize your ERP efficacy, you will also need to implement Business Intelligence. This way, you and your business will be primed and ready with valuable business insights, to aim for, and ultimately, achieve your goals.

If you would like to learn more about ERP system implementation, and the merits of Business Intelligence solutions, contact us to schedule a call with one of our ERP experts.

In this article we've covered

ERP Trends
Business Intelligence
Data Analytics

The Author

Keren Sherer Taiber

Chief Product Officer

Since joining Priority in 1998, Keren has progressed through several leadership positions and now leads as the Director of Product Strategy. She has an industrial engineering degree and an MBA from Tel Aviv University. Her journey reflects a consistent dedication to advancement and excellence.