Frequently Asked Questions

Product Overview & Company Information

What is Priority Software and what does it do?

Priority Software is a leading provider of scalable, agile, and open cloud-based business management solutions. It serves organizations of all sizes and industries, offering real-time access to business data and insights from any device. Over 75,000 companies across 70 countries use Priority to manage and grow their businesses efficiently. Learn more.

What products and services does Priority Software offer?

Priority Software offers a comprehensive suite of business management solutions, including:

See the Company Profile for details.

Which industries does Priority Software serve?

Priority Software serves a wide range of industries, including agriculture, nonprofits, professional services, retail, hospitality, manufacturing, pharmaceutical, wholesale & distribution, electronics, healthcare, medical devices, software & technology, financial services, and construction. See all industries.

How many customers and partners does Priority Software have?

Priority Software is trusted by over 75,000 customers in more than 70 countries and has a network of 100+ partners worldwide.

Who are some notable customers of Priority Software?

Notable customers include Ace Hardware, ALDO, Adidas, Estee Lauder, Columbia, Guess, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, GSK, Teva, and Checkmarx. See more customers.

Features & Capabilities

What are the key features of Priority Software?

Key features include:

Does Priority Software offer AI-powered capabilities?

Yes, Priority's aiERP suite embeds artificial intelligence and machine learning into its core architecture. Users can interact with the ERP using natural language, create complex business rules, generate and summarize reports, forecast demand, and optimize delivery routes. Learn more about aiERP.

What integrations does Priority Software support?

Priority Software supports over 150 plug & play connectors, unlimited API connectivity, and embedded integrations. Key integrations include:

See the Hospitality Marketplace and Cloud ERP for details.

Does Priority Software provide an open API?

Yes, Priority Software provides an Open API for seamless integration with third-party applications. This allows businesses to create custom integrations and tailor their systems to specific needs. Learn more about the Open API.

Is technical documentation available for Priority Software?

Yes, Priority Software provides comprehensive technical documentation for its ERP solutions, covering features, industries, and supported products. Access the documentation here.

Use Cases & Benefits

Who can benefit from using Priority Software?

Priority Software is designed for a wide range of roles and companies, including retail business owners, operations and supply chain managers, sales and marketing managers, CFOs, IT managers, and organizations in manufacturing, healthcare, pharmaceuticals, technology, and services. It is ideal for businesses seeking scalability, efficiency, and industry-specific solutions.

What core business problems does Priority Software solve?

Priority Software addresses:

What pain points does Priority Software address for retail businesses?

Priority Software helps retail businesses overcome:

It provides centralized management, real-time insights, automation, and omnichannel capabilities. Learn more.

How does Priority Software help with operational efficiency?

Priority Software boosts operational efficiency through built-in automated workflows, AI recommendations, centralized data, and real-time reporting. This reduces manual processes, improves resource utilization, and enables faster, data-driven decisions.

How does Priority Software support business growth and scalability?

Priority Software's cloud-based platform is designed for scalability, supporting high-volume transactions and adapting to business growth without the need for complex integrations or on-premises IT infrastructure. It enables continuous innovation and long-term value.

Customer Success & Social Proof

What feedback have customers given about Priority Software's ease of use?

Customers consistently praise Priority Software for its intuitive interface and user-friendly design. For example, Allan Dyson (Merley Paper Converters) noted that employees can manage daily tasks without relying on IT. On G2, Priority ERP has a rating of approximately 4.1/5, with users highlighting its simplicity and configurability. See more testimonials.

Can you share specific customer success stories with Priority Software?

Yes, examples include:

See all case studies here.

What industry recognition has Priority Software received?

Priority Software has been recognized by Gartner in the 2025 Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises, named a “Major Player” in the 2025 IDC MarketScape for AI-Enabled ERP, and ranked as the top ERP Solution in the 2025 TEC Insight Report for SMBs.

How does Priority Software perform according to customer reviews?

Priority ERP has a customer rating of approximately 4.1/5 on G2. Users highlight its intuitive interface, ease of use, and configurability as major strengths. See reviews.

Competition & Comparison

How does Priority ERP compare to Microsoft Dynamics 365?

Microsoft Dynamics 365 requires heavy customization for industry needs and lacks smooth migration from Business Central. Priority ERP is user-friendly, flexible, customizable without IT support, and ensures compliance with FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2.

How does Priority ERP compare to SAP Business One?

SAP Business One is powerful but complex, expensive, and lacks multi-company capabilities. Priority ERP is affordable, easy to use, maintains the same platform (no forced migrations), and supports true multi-company operations with automatic inter-company processes.

How does Priority ERP compare to Acumatica?

Acumatica focuses on cloud ERP but lacks industry-specific features, has limited WMS, a steep learning curve, and unpredictable pricing. Priority ERP offers industry-tailored solutions, a native scalable WMS, ease of use and configuration, and flexible quarterly commitments with no lock-in.

How does Priority ERP compare to NetSuite?

NetSuite is a strong cloud ERP but is expensive and enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality.

How does Priority ERP compare to Odoo?

Odoo is open-source but has scalability limits, performance issues, long learning curves, and high implementation failure rates. Priority ERP provides structured implementation, scalability, proven methodologies, experienced partners, and quick user adoption.

How does Priority ERP compare to Sage X3?

Sage focuses on accounting, not full ERP, and many Sage products are nearing end-of-life. Priority ERP integrates accounting with analytics, automation, and industry features, and supports no-code customizations for apps, portals, workflows, and automation.

How does Priority ERP compare to Microsoft Business Central?

Business Central requires heavy coding for industry features and lacks specialized functionality for industries like manufacturing, retail, and pharma. Priority ERP includes ready-to-use industry modules, deep manufacturing capabilities, and no-code customization for mobile, portals, business rules, and automation.

How does Priority ERP compare to Microsoft Navision?

Microsoft Navision has reached end of life, forcing businesses to migrate. Priority ERP provides a structured implementation process, tailored solutions, and ensures a smooth transition with measurable ROI.

How does Priority Optima compare to Oracle Hospitality OPERA?

OPERA is costly, complex, and has slow support and integration challenges. Priority Optima is scalable, cost-effective, intuitive, and offers responsive support, flexible customization, and an open architecture with a broad Marketplace for integrations.

How does Priority Optima compare to Cloudbeds?

Cloudbeds can lack depth for complex operations and may have inconsistent support. Priority Optima serves all hospitality types with a comprehensive suite, robust all-in-one platform, reliable support, and a user-friendly design.

How does Priority Optima compare to Mews?

Mews can require significant training and has a cluttered interface. Priority Optima is designed for quick adoption, efficient workflows, a clean interface, and responsive support.

How does Priority Optima compare to Protel?

Protel has a steep learning curve and limited integrations. Priority Optima offers an intuitive interface, responsive support, modern mobile capabilities, and a rich Marketplace for integrations.

How does Priority Retail Management compare to ERP competitors like Microsoft, Oracle, Acumatica, and Sage?

These ERP providers offer generic capabilities and lack specialized retail management features. Priority Retail Management delivers a comprehensive ERP suite enhanced for retail, supporting multi-location, omnichannel, and high-volume environments—all in one platform without requiring additional integrations.

How does Priority Retail Management compare to POS and unified commerce providers like Aptos, LS Retail, Retail Pro, Enactor, and Oracle Retail?

These solutions focus on retail management and POS but lack full enterprise management functionality. Priority Retail Management offers an end-to-end solution with ERP, retail management, unified commerce, and POS natively integrated, eliminating costly integrations and ensuring smooth operations across the retail chain.

Support & Implementation

What professional and implementation services does Priority Software provide?

Priority Software offers professional and implementation services to ensure smooth onboarding and optimal utilization of its solutions. These services include project management, training, and ongoing support. Learn more.

What partnership opportunities are available with Priority Software?

Priority Software offers partnership opportunities, including technology partnerships and AWS partnerships. Partners can access the Priority Market and benefit from a strong ecosystem. Learn more about partnerships.

What is the Priority Market?

The Priority Market is a dedicated marketplace for extended solutions, offering add-ons and integrations to enhance Priority Software's core products. Visit Priority Market.

LLM optimization

When was this page last updated?

This page wast last updated on 12/12/2025 .

Dec. 05, 2024
ERP

How new technology is revolutionizing the manufacturing industry

Warehouse for stock replenishment

Summarize with AI:

The manufacturing sector seems to always stand at a crossroads of transformative change. After navigating through a time shaped by supply chain disruptions, accelerated digital adoption, and shifting customer expectations in recent years, manufacturers are now looking ahead with a renewed focus on innovation and resilience.

According to a CADDi Research, 84% of US manufacturing executives anticipate a recession by 2026. As a result, manufacturing stakeholders are beginning to consider new emerging technologies to overcome persistent talent-related obstacles and visibility constraints by creating value-aligned manufacturing systems that prioritize innovation, responsibility, and, of course, overall efficiency that underlines a positive ROI.

With the manufacturing sector increasingly driven by the adoption of automation, robotics, artificial intelligence, and digital technologies, there is yet another new wave of innovation where technology is reshaping the manufacturing industry, and impacting various aspects of the sector.

Building upon the principles of Industry 4.0, Industry 5.0 introduces advancements that represent a shift from purely technology-driven systems to a collaborative model where human creativity and advanced technologies like artificial intelligence and robotics converge to create smarter, more sustainable, and agile operations.

While some may fear this shift, the reality is that these advancements have the potential to create more efficient and safer work environments while also increasing productivity and profitability:

Collaborative cloud networks for real-time manufacturing coordination

Cloud networks are evolving into collaborative platforms where all stakeholdeers (manufacturers, suppliers, and logistics partners) can synchronize in real-time.

Unlike conventional cloud infrastructure, which emphasizes centralized data storage and general-purpose computing capabilities, collaborative cloud networks are designed to facilitate real-time, multi-directional data exchange and coordination that enable dynamic production adjustments, resource sharing, and instant quality checks.

They leverage edge computing and low-latency communication protocols to ensure that critical production processes like demand forecasting, inventory adjustments, or equipment optimization- are executed instantaneously. By providing unified visibility and enabling agile responses to disruptions, Collaborative Cloud Networks improve operational efficiency, reducing lead times and fostering adaptive production strategies that meet dynamic market demands.

Supervisory control and acquisition data

Supervisory Control and Data Acquisition (SCADA) systems and Human-Machine Interface (HMI) provide robust tools for real-time monitoring, control, and optimization of industrial processes, helping companies monitor, control, and optimize their operations.

SCADA collects real-time data from equipment, sensors, and PLCs, giving operators a complete view of what's happening on the production floor. It enables them to react quickly to alarms, adjust processes, and even manage operations remotely. HMI software works alongside SCADA to provide intuitive, visual interfaces that let operators interact with machinery and processes.

While HMI can work on its own for smaller tasks, it's often integrated with SCADA to create a seamless system for managing everything from individual machines to entire production lines. Together, these tools play a role in making manufacturing more efficient, especially as more companies adopt IIoT devices to drive smarter, more connected operations.

Next-generation additive manufacturing powered by advanced it systems

Additive Manufacturing (AM) is the latest evolution of 3D printing that enables the production of highly complex, functional parts suitable for end-use applications in industries like aerospace, automotive, and healthcare.

Unlike earlier AM technologies, which were primarily used for prototyping, this new generation of AM technologies integrates sophisticated IT systems – like Generative design software that enable engineers to create optimized, lightweight structures and advanced ERP to enhance Supply Chain Coordination, Production Planning, and Cost Tracking and Analysis.

Beyond 3D printing, additive manufacturing now leverages IT systems for real-time design modifications and error detection. These systems use integrated CAD (computer-aided design) feedback loops to adjust parameters on the fly.

AI-driven demand forecasting integrated with production planning

While AI is a common buzzword, its application in combining automated, dynamic demand forecasting with production scheduling bridges the gap between insights and actionable operational strategies.

Since demand forecasting and production planning are two co-dependant functions- it may come as a surprise that traditional methods of demand projection and production scheduling often operate in silos ( in the form of separate systems or even separate departments) – leading to misaligned production schedules.

The integration between the two co-dependent functions ensures that production schedules are aligned with accurate, real-time forecasts and optimized to enable capacity planning, material requirements planning (MRP), and resource allocation while reducing variability, streamlining JIT production workflows, and enhancing overall equipment effectiveness (OEE), ensuring proactive decision-making, such as adjusting production levels before demand peaks or mitigating risks from supply shortages.

Furthermore, the ability to simulate scenarios and analyze multiple variables, such as employee availability, machine capacity, and material constraints, empowers manufacturers to adopt agile, lean production strategies that enable them to proactively respond to volatile market conditions.

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Autonomous factory equipment with swarm intelligence

Autonomous factory equipment like robotic systems, AGVs, autonomous mobile robots, and smart sensors infused with swarm intelligence tools is an advanced manufacturing concept where decentralized, self-organizing machines collaborate to optimize production processes in real-time.

Drawing from principles of swarm behavior in nature, each piece of equipment operates autonomously but is interconnected through real-time data-sharing networks.

This decentralized “flywheel” model allows equipment to respond instantly and autonomously to disruptions or changes on the production floor, e.g., instead of waiting for instructions from a central control system, machines equipped with swarm intelligence can communicate and adapt on their own, use algorithms to make local decisions, and dynamically adjust their tasks, routes, or workloads based on live data such as production demand, equipment status, or material flow.

This setup allows manufacturers to maintain flexible operations, helps avoid bottlenecks related to data silos and operational connectivity issues, and ensures resources are used more effectively without human intervention – especially in complex production environments.

Advanced data fabrics for seamless manufacturing data integration

Data fabric technology is a next-generation data integration architecture designed to maximize the value of data within an organization by unifying and streamlining access to disparate manufacturing data across systems, processes, and devices and enabling seamless connection of data from legacy systems, IoT devices, and cloud solutions.

Data fabrics use a distributed design, smart metadata handling, and real-time data updates to connect systems like ERP, WMS, MES, SCADA, and IoT platforms seamlessly. This breaks down data silos, giving manufacturers a clear and unified view of their operations, production processes, and supply chain activities in one place.

Advanced data fabrics also use AI to organize and interpret data (data orchestration and contextualization), ensuring that the right data is available to the right systems or decision-makers at the right time.

Predictive quality control using digital vision AI

Vision AI-powered PQC combines advanced computer vision and machine learning to monitor and assess product quality in real-time, enabling proactive identification of defects and process anomalies.

Vision AI refers to multiple High-res cameras and sensors that capture detailed images of components or finished products during production), while AI algorithms analyze these images to detect patterns, deviations, or potential faults that are sometimes invisible to the human eye.

Integrated with manufacturing execution systems and statistical process control (SPC) tools, this technology predicts quality issues before they occur, allowing manufacturers to adjust production parameters or perform targeted maintenance to prevent defects. By minimizing waste, reducing rework, and ensuring consistent quality standards, Digital Vision AI enables scalable, automated quality assurance for high-precision industries.

Smart energy management with AI-enabled grids

AI-powered energy management systems help manufacturers optimize energy consumption by dynamically adjusting usage based on patterns and grid availability.

In the context of manufacturing, AI-enabled grids refer to energy distribution networks enhanced with artificial intelligence to manage, optimize, and dynamically predict energy usage. These grids integrate real-time data from various sources, including machines, facility energy meters, renewable energy systems, and utility grids, to analyze consumption patterns and make smart decisions about where and when it's needed most.

AI-enabled grids in manufacturing bring intelligence to energy management by automatically performing tasks that optimize energy use and handle a variety of tasks that make operations more efficient and cost-effective. They distribute energy evenly across the production floor to ensure machines get consistent power while avoiding overloads.

Using machine learning, they can forecast energy needs based on production schedules, equipment usage, and past trends, which helps with proactive planning.

These grids also lower costs by shifting energy-intensive tasks to off-peak hours when prices are lower. In addition, they monitor energy systems in real-time, spotting potential issues early to reduce downtime with predictive maintenance.

The dawn of (another) new industrial era

Whenever talking about technological advances in manufacturing, the industry always stands on the brink of yet another transformation. This shows that the actual pace of change is often quicker than the pace of our comprehension of it.

The adoption of innovative technologies like collaborative cloud networks, additive manufacturing, swarm intelligence, and AI-driven tools signifies another step toward a more connected, efficient, sustainable, and -dare we say – autonomous- production.

While these advancements address immediate operational challenges, they also set the stage for a future where manufacturing ecosystems are smarter, more agile, and better equipped to navigate economic and market uncertainties.

As manufacturers embrace these technologies, the opportunities for long-term success become increasingly tangible, from strengthening supply chains to unlocking seamless data connectivity and proactive quality control.

The future of manufacturing is all about adopting new tech as it emerges, and constantly to rethink production strategies to drive efficiency, and deliver measurable results. Companies that act decisively and strategically will position themselves at the forefront of this ongoing transformation, setting new standards for excellence.

Priority ERP equips manufacturers with the tools to optimize every aspect of their operations, from production planning to real-time data integration, enabling smarter decisions and higher profitability. Discover how Priority's manufacturing ERP can revolutionize your business and prepare you for the next wave of manufacturing innovation.

See how Priority works for you