Frequently Asked Questions

Product Overview & Company Information

What is Priority Software and what does it do?

Priority Software is a leading provider of scalable, agile, and open cloud-based business management solutions. It serves organizations of all sizes and industries, offering real-time access to business data and insights from any device. Over 75,000 companies across 70 countries use Priority to manage and grow their businesses efficiently. Learn more.

What products and services does Priority Software offer?

Priority Software offers a comprehensive suite of business management solutions, including:

See the Company Profile for details.

Which industries does Priority Software serve?

Priority Software serves a wide range of industries, including agriculture, nonprofits, professional services, retail, hospitality, manufacturing, pharmaceutical, wholesale & distribution, electronics, healthcare, medical devices, software & technology, financial services, and construction. See all industries.

How many customers and partners does Priority Software have?

Priority Software is trusted by over 75,000 customers in more than 70 countries and has a network of 100+ partners worldwide.

Who are some notable customers of Priority Software?

Notable customers include Ace Hardware, ALDO, Adidas, Estee Lauder, Columbia, Guess, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, GSK, Teva, and Checkmarx. See more customers.

Features & Capabilities

What are the key features of Priority Software?

Key features include:

Does Priority Software offer AI-powered capabilities?

Yes, Priority's aiERP suite embeds artificial intelligence and machine learning into its core architecture. Users can interact with the ERP using natural language, create complex business rules, generate and summarize reports, forecast demand, and optimize delivery routes. Learn more about aiERP.

What integrations does Priority Software support?

Priority Software supports over 150 plug & play connectors, unlimited API connectivity, and embedded integrations. Key integrations include:

See the Hospitality Marketplace and Cloud ERP for details.

Does Priority Software provide an open API?

Yes, Priority Software provides an Open API for seamless integration with third-party applications. This allows businesses to create custom integrations and tailor their systems to specific needs. Learn more about the Open API.

Is technical documentation available for Priority Software?

Yes, Priority Software provides comprehensive technical documentation for its ERP solutions, covering features, industries, and supported products. Access the documentation here.

Use Cases & Benefits

Who can benefit from using Priority Software?

Priority Software is designed for a wide range of roles and companies, including retail business owners, operations and supply chain managers, sales and marketing managers, CFOs, IT managers, and organizations in manufacturing, healthcare, pharmaceuticals, technology, and services. It is ideal for businesses seeking scalability, efficiency, and industry-specific solutions.

What core business problems does Priority Software solve?

Priority Software addresses:

What pain points does Priority Software address for retail businesses?

Priority Software helps retail businesses overcome:

It provides centralized management, real-time insights, automation, and omnichannel capabilities. Learn more.

How does Priority Software help with operational efficiency?

Priority Software boosts operational efficiency through built-in automated workflows, AI recommendations, centralized data, and real-time reporting. This reduces manual processes, improves resource utilization, and enables faster, data-driven decisions.

How does Priority Software support business growth and scalability?

Priority Software's cloud-based platform is designed for scalability, supporting high-volume transactions and adapting to business growth without the need for complex integrations or on-premises IT infrastructure. It enables continuous innovation and long-term value.

Customer Success & Social Proof

What feedback have customers given about Priority Software's ease of use?

Customers consistently praise Priority Software for its intuitive interface and user-friendly design. For example, Allan Dyson (Merley Paper Converters) noted that employees can manage daily tasks without relying on IT. On G2, Priority ERP has a rating of approximately 4.1/5, with users highlighting its simplicity and configurability. See more testimonials.

Can you share specific customer success stories with Priority Software?

Yes, examples include:

See all case studies here.

What industry recognition has Priority Software received?

Priority Software has been recognized by Gartner in the 2025 Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises, named a “Major Player” in the 2025 IDC MarketScape for AI-Enabled ERP, and ranked as the top ERP Solution in the 2025 TEC Insight Report for SMBs.

How does Priority Software perform according to customer reviews?

Priority ERP has a customer rating of approximately 4.1/5 on G2. Users highlight its intuitive interface, ease of use, and configurability as major strengths. See reviews.

Competition & Comparison

How does Priority ERP compare to Microsoft Dynamics 365?

Microsoft Dynamics 365 requires heavy customization for industry needs and lacks smooth migration from Business Central. Priority ERP is user-friendly, flexible, customizable without IT support, and ensures compliance with FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2.

How does Priority ERP compare to SAP Business One?

SAP Business One is powerful but complex, expensive, and lacks multi-company capabilities. Priority ERP is affordable, easy to use, maintains the same platform (no forced migrations), and supports true multi-company operations with automatic inter-company processes.

How does Priority ERP compare to Acumatica?

Acumatica focuses on cloud ERP but lacks industry-specific features, has limited WMS, a steep learning curve, and unpredictable pricing. Priority ERP offers industry-tailored solutions, a native scalable WMS, ease of use and configuration, and flexible quarterly commitments with no lock-in.

How does Priority ERP compare to NetSuite?

NetSuite is a strong cloud ERP but is expensive and enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality.

How does Priority ERP compare to Odoo?

Odoo is open-source but has scalability limits, performance issues, long learning curves, and high implementation failure rates. Priority ERP provides structured implementation, scalability, proven methodologies, experienced partners, and quick user adoption.

How does Priority ERP compare to Sage X3?

Sage focuses on accounting, not full ERP, and many Sage products are nearing end-of-life. Priority ERP integrates accounting with analytics, automation, and industry features, and supports no-code customizations for apps, portals, workflows, and automation.

How does Priority ERP compare to Microsoft Business Central?

Business Central requires heavy coding for industry features and lacks specialized functionality for industries like manufacturing, retail, and pharma. Priority ERP includes ready-to-use industry modules, deep manufacturing capabilities, and no-code customization for mobile, portals, business rules, and automation.

How does Priority ERP compare to Microsoft Navision?

Microsoft Navision has reached end of life, forcing businesses to migrate. Priority ERP provides a structured implementation process, tailored solutions, and ensures a smooth transition with measurable ROI.

How does Priority Optima compare to Oracle Hospitality OPERA?

OPERA is costly, complex, and has slow support and integration challenges. Priority Optima is scalable, cost-effective, intuitive, and offers responsive support, flexible customization, and an open architecture with a broad Marketplace for integrations.

How does Priority Optima compare to Cloudbeds?

Cloudbeds can lack depth for complex operations and may have inconsistent support. Priority Optima serves all hospitality types with a comprehensive suite, robust all-in-one platform, reliable support, and a user-friendly design.

How does Priority Optima compare to Mews?

Mews can require significant training and has a cluttered interface. Priority Optima is designed for quick adoption, efficient workflows, a clean interface, and responsive support.

How does Priority Optima compare to Protel?

Protel has a steep learning curve and limited integrations. Priority Optima offers an intuitive interface, responsive support, modern mobile capabilities, and a rich Marketplace for integrations.

How does Priority Retail Management compare to ERP competitors like Microsoft, Oracle, Acumatica, and Sage?

These ERP providers offer generic capabilities and lack specialized retail management features. Priority Retail Management delivers a comprehensive ERP suite enhanced for retail, supporting multi-location, omnichannel, and high-volume environments—all in one platform without requiring additional integrations.

How does Priority Retail Management compare to POS and unified commerce providers like Aptos, LS Retail, Retail Pro, Enactor, and Oracle Retail?

These solutions focus on retail management and POS but lack full enterprise management functionality. Priority Retail Management offers an end-to-end solution with ERP, retail management, unified commerce, and POS natively integrated, eliminating costly integrations and ensuring smooth operations across the retail chain.

Support & Implementation

What professional and implementation services does Priority Software provide?

Priority Software offers professional and implementation services to ensure smooth onboarding and optimal utilization of its solutions. These services include project management, training, and ongoing support. Learn more.

What partnership opportunities are available with Priority Software?

Priority Software offers partnership opportunities, including technology partnerships and AWS partnerships. Partners can access the Priority Market and benefit from a strong ecosystem. Learn more about partnerships.

What is the Priority Market?

The Priority Market is a dedicated marketplace for extended solutions, offering add-ons and integrations to enhance Priority Software's core products. Visit Priority Market.

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When was this page last updated?

This page wast last updated on 12/12/2025 .

Dec. 18, 2025
ERP

Choosing manufacturing ERP

Manufacturing Business ERP Systems

Summarize with AI:

As production environments become more complex, data-driven, and globally distributed, the role of ERP as a transactional processing software is long gone, shifting to coordination across systems, functions, and sites.

The question isn't whether to implement ERP but how to choose one that aligns with your manufacturing model, supports emerging technologies, and scales with the business.

Why modern manufacturers need advanced ERP systems in 2026

Manufacturing companies in 2026 operate within an Industry 4.0 environment defined by data-driven workflows, sensor-based automation, and system interoperability.

Manufacturers at higher levels of digital maturity require ERP platforms that integrate with MES, SCADA, and IIoT infrastructures and support real-time data exchange, AI-assisted forecasting, and automated quality tracking.

For organizations aiming to rapidly adopt emerging technologies such as machine learning for predictive maintenance or digital twins for production simulation- traditional ERP systems lack the flexibility and processing logic to manage end-to-end production visibility.

According to recent studies, manufacturers with fully integrated ERP and shop floor systems reduce operational costs by an average of 39% and reduce the time needed to make business decisions by 36%.

Compliance complexity also drives ERP adoption, particularly in regulated industries where audit trails, traceability, and quality certification must be managed within system logic.

Manufacturers that will rely on spreadsheets and “loosely coupled” point solutions expose themselves to increased compliance risk, higher rework rates, and frequent supply chain disruptions.

Types of manufacturing and their unique ERP needs

Different types of manufacturing work in very different ways. Each model facilitates different methods of planning, costing, and running day to day.

Discrete manufacturing

This model involves the assembly of final products like cars, electronic goods, furniture, or machinery produced in units that can be individually tracked.

ERP systems in discrete production environments must support multi-level bills of materials, work orders, serial and lot tracking, and version control to accurately manage assembly structures, coordinate material availability across subassemblies, track individual components through production and shipment, and ensure that engineering revisions are applied consistently across open work orders without disrupting downstream operations.

Flexible make-to-stock/make-to-order workflows must be fully supported, and scheduling and production planning tools must account for routings, capacity constraints, and shop floor execution.

Process manufacturing

Process manufacturing factories produce items according to strict formulas and recipes (common in industries like pharmaceuticals and food and beverage).

ERP systems must support batch production, lot traceability, shelf-life tracking, and yield variance analysis. Unlike discrete BOMs, formulations may include variable input-output ratios and co/by-products. Compliance features such as MSDS documentation, quality control testing, and traceability are essential.

Unit of measure conversions, strict regulatory compliance (e.g., FDA, REACH), and expiration controls are core system requirements. Costing methods typically include weighted average or actual cost models to reflect material fluctuations.

Engineer-to-order (ETO) manufacturing

ETO manufacturers build custom products based on client specifications, often with a high degree of design and engineering input. Lead times are longer, and no production begins until design is approved. ERP systems supporting ETO must tightly integrate project management, engineering, procurement, and production.

Key requirements include project costing, advanced configuration management, document control (CAD/BOM integration), milestone billing, and labor/material time tracking.

The system must support real-time updates across engineering changes, cost estimates, and delivery schedules. Revenue recognition often follows project completion or milestone-based accounting, increasing financial complexity.

Mixed-mode manufacturing

Mixed-mode manufacturing combines all three -discrete, process, and ETO models (assembling standard components in high volume while fulfilling custom orders or using batch processes for certain lines).

ERP platforms that support mixed mode production must be highly flexible and capable of running parallel workflows with different planning, costing, and execution methods – multiple production modes, dynamic BOM/formula handling, hybrid scheduling, and complex inventory management.

Finance and operations require unified reporting that can consolidate across modes without compromising accuracy or process control.

What to consider when choosing manufacturing ERP

When evaluating ERP systems for manufacturing, begin with functional alignment. That means assessing whether the system supports real processes in your production environment, bill of materials, routing, MRP, shop floor control, traceability, subcontracting, etc. 

But functionality alone isn't sufficient. The system also needs to scale. Can it support multiple facilities, multiple business units, or global operations without significant architectural constraints? Can it handle multiple currencies, units of measure, languages, or local compliance rules in a consolidated environment?

A modern ERP system must also interoperate cleanly with manufacturing execution systems, PLM tools, quality systems, and advanced analytics platforms. You cannot afford data silos. The platform must expose an API layer, support event-driven architecture where applicable, and avoid reliance on custom integrations for standard use cases.

From a data and usability perspective, plant-level users need real-time visibility into production status, inventory levels, and order progress.

Schedule a no-obligation call with one of our experts to get expert advice on how Priority can help streamline your operations.

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The ERP selection process for manufacturers

This selection process isn't linear or quick, but a cross-functional effort based on operational logic will ensure that you remain in control over the project's scope, cost, and risk factors.

1. Assemble your selection team

The first step is building the right team not just in terms of roles, but the decision-making authority. You'll need people who understand core manufacturing processes, production planners, plant managers, inventory control, procurement, as well as finance and IT.

Each brings a different perspective on how the system will be used, where the risks are, and what can't be compromised. And someone at the executive level has to be involved to align priorities and keep the process moving.

If the team is too narrow, you'll miss requirements. If it's too passive, you'll lose control of scope.

2. Document current manufacturing processes

You can't evaluate systems if you haven't mapped your own processes. This step is often skipped or done at too high a level.

Don't stop at process names, go deeper and ask the hard questions: How are production orders triggered? What happens when a job runs short? How are quality issues logged and resolved? What data is entered manually? Which steps depend on spreadsheets? Document flows, exceptions, workarounds, and systems involved at each stage.

3. Define your manufacturing requirements

After mapping the current state, define what the system needs to support in the future. Be specific – instead of “We need better inventory visibility, define that you need “real-time inventory updates at the location and lot level, visible to both production and procurement.”

Identify mandatory requirements vs. preferences and “nice to have” and break requirements down by business area: production planning, material management, quality, compliance, scheduling, and costing.

4. Create ERP RFP

This is where your requirements translate into a structured Project request that goes out to vendors. Be clear on what you expect: functional capabilities, technical architecture, integration touchpoints, implementation methodology, support structure, and future roadmap alignment.

Define response formats. Include use cases. Ask for real examples of how the system handles specific manufacturing scenarios. A vague RFP leads to vague proposals- and that means more risk for you downstream.

You can find our guide and template for creating ERP RFP's here

5. Evaluate vendors

Don't rely on high-level demos or marketing collateral. Use a scripted demo format and make vendors walk through real scenarios like creating a work order, managing rework, issuing material, and updating routings, and observe how the system behaves.

Ask about previous manufacturing deployments. Check references, especially in similar production environments. And don't evaluate in isolation score against your original requirements and bring your full team into the process.

6. Total cost of ownership analysis

Evaluate the TCO over the next 5 – 10 years. Include licenses or subscriptions, implementation services, integrations, infrastructure, training, support, and upgrade cycles. Look at internal resource costs as well how much time your team will spend supporting the rollout and maintaining the system post go-live.

Consider the cost of customizations, change orders, and long-term dependency on the vendor. A cheaper system that requires constant workarounds might cost more in the long run than a fit-for-purpose one.

How to evaluate ERP vendors

When you're evaluating ERP vendors, the key is to look past the sales presentation and understand how the system will perform under real manufacturing conditions: at scale, under pressure, and as your operation evolves.

Industry expertise and manufacturing fit

Start by assessing whether the vendor has proven experience with manufacturers like you: similar production volumes, process complexity (discrete, process, or hybrid), regulatory requirements, and multi-site or multi-entity operations. Industry familiarity directly impacts how well the system supports planning, quality, traceability, and cost control out of the box.

Implementation approach and change management

Examine how implementation is handled. Who leads the project, what methodology they use, and how they manage organizational change on the shop floor. A modern ERP implementation should support phased rollout, user adoption, and continuous improvement, not just a one-time go-live. Flexibility is essential when real-world processes don't align perfectly with predefined system templates.

Integration, interoperability, and real-time data flow

Integration is a critical factor. The ERP should connect cleanly with MES, WMS, PLM, IIoT platforms, and external supply-chain systems using standard APIs and event-driven data flows rather than heavy custom development. Real-time integration enables faster responses to disruptions, improved production coordination, and more accurate operational decisions.

AI, automation, and agentic capabilities

Look beyond basic reporting and dashboards. Evaluate how the ERP uses AI and machine learning in practice, including predictive insights, scenario planning, and emerging agentic AI capabilities. These systems can proactively recommend or trigger actions, such as adjusting production schedules or initiating maintenance workflows, while keeping human teams in control.

Financial planning & analysis capabilities

Look for ERP solutions that go beyond basic accounting and support real-time financial visibility, budgeting, and forecasting. Priority ERP includes built-in tools for variance analysis, multi-currency and multi-entity consolidation, and scenario planning, giving manufacturers the insight to manage costs, optimize profitability, and make faster, data-driven decisions.

Security, resilience, and operational continuity

As manufacturing environments become increasingly connected, security and resilience are non-negotiable. The ERP should support robust cybersecurity controls, role-based access, audit trails, backup and recovery, and high availability, protecting both production operations and business data.

Sustainability, compliance, and traceability

Sustainability and regulatory compliance are now core ERP requirements. Evaluate whether the system can track energy usage, material consumption, emissions, quality data, and regulatory compliance across products, batches, and sites, turning compliance into an integrated operational capability rather than a manual reporting exercise.

Long-term roadmap, extensibility, and value realization

Finally, consider how the ERP will evolve over time. Ask how upgrades are delivered, how often innovation is released, and whether the vendor's roadmap supports ongoing interoperability, low-code extensibility, and measurable business outcomes. The right ERP should function as a long-term platform that continuously delivers value, not a rigid system that limits growth.

 

How Priority Software can help

There's no perfect system, but there is a right fit- one that matches how your business runs and gives you room to evolve without locking you into workarounds or costly upgrades.

Priority Software provides a manufacturing ERP platform built to support real-world production environments. The system includes native functionality for BOM management, batch tracking, project-based costing, and quality assurance- without relying on third-party add-ons to cover core processes.
Priority ERP offers a robust API framework and deployment flexibility across cloud, on-premise, or hybrid models.

For manufacturers moving toward Industry 4.0 maturity or adapting to emerging technologies like AI-assisted planning, IoT data capture, or remote production oversight- Priority offers the infrastructure and functionality to support the shift.

Our team brings deep manufacturing experience to implementation, helping you scope, configure, and roll out a system that fits your business.

We work with you to define priorities, avoid unnecessary complexity, and get the foundation right so the ERP becomes an enabler, not a barrier.

See how Priority works for you