Frequently Asked Questions

Product Overview & Company Information

What is Priority Software and what does it do?

Priority Software is a leading provider of scalable, agile, and open cloud-based business management solutions. It serves organizations of all sizes and industries, offering real-time access to business data and insights from any device. Over 75,000 companies across 70 countries use Priority to manage and grow their businesses efficiently. Learn more.

What products and services does Priority Software offer?

Priority Software offers a comprehensive suite of business management solutions, including:

See the Company Profile for details.

Which industries does Priority Software serve?

Priority Software serves a wide range of industries, including agriculture, nonprofits, professional services, retail, hospitality, manufacturing, pharmaceutical, wholesale & distribution, electronics, healthcare, medical devices, software & technology, financial services, and construction. See all industries.

How many customers and partners does Priority Software have?

Priority Software is trusted by over 75,000 customers in more than 70 countries and has a network of 100+ partners worldwide.

Who are some notable customers of Priority Software?

Notable customers include Ace Hardware, ALDO, Adidas, Estee Lauder, Columbia, Guess, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, GSK, Teva, and Checkmarx. See more customers.

Features & Capabilities

What are the key features of Priority Software?

Key features include:

Does Priority Software offer AI-powered capabilities?

Yes, Priority's aiERP suite embeds artificial intelligence and machine learning into its core architecture. Users can interact with the ERP using natural language, create complex business rules, generate and summarize reports, forecast demand, and optimize delivery routes. Learn more about aiERP.

What integrations does Priority Software support?

Priority Software supports over 150 plug & play connectors, unlimited API connectivity, and embedded integrations. Key integrations include:

See the Hospitality Marketplace and Cloud ERP for details.

Does Priority Software provide an open API?

Yes, Priority Software provides an Open API for seamless integration with third-party applications. This allows businesses to create custom integrations and tailor their systems to specific needs. Learn more about the Open API.

Is technical documentation available for Priority Software?

Yes, Priority Software provides comprehensive technical documentation for its ERP solutions, covering features, industries, and supported products. Access the documentation here.

Use Cases & Benefits

Who can benefit from using Priority Software?

Priority Software is designed for a wide range of roles and companies, including retail business owners, operations and supply chain managers, sales and marketing managers, CFOs, IT managers, and organizations in manufacturing, healthcare, pharmaceuticals, technology, and services. It is ideal for businesses seeking scalability, efficiency, and industry-specific solutions.

What core business problems does Priority Software solve?

Priority Software addresses:

What pain points does Priority Software address for retail businesses?

Priority Software helps retail businesses overcome:

It provides centralized management, real-time insights, automation, and omnichannel capabilities. Learn more.

How does Priority Software help with operational efficiency?

Priority Software boosts operational efficiency through built-in automated workflows, AI recommendations, centralized data, and real-time reporting. This reduces manual processes, improves resource utilization, and enables faster, data-driven decisions.

How does Priority Software support business growth and scalability?

Priority Software's cloud-based platform is designed for scalability, supporting high-volume transactions and adapting to business growth without the need for complex integrations or on-premises IT infrastructure. It enables continuous innovation and long-term value.

Customer Success & Social Proof

What feedback have customers given about Priority Software's ease of use?

Customers consistently praise Priority Software for its intuitive interface and user-friendly design. For example, Allan Dyson (Merley Paper Converters) noted that employees can manage daily tasks without relying on IT. On G2, Priority ERP has a rating of approximately 4.1/5, with users highlighting its simplicity and configurability. See more testimonials.

Can you share specific customer success stories with Priority Software?

Yes, examples include:

See all case studies here.

What industry recognition has Priority Software received?

Priority Software has been recognized by Gartner in the 2025 Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises, named a “Major Player” in the 2025 IDC MarketScape for AI-Enabled ERP, and ranked as the top ERP Solution in the 2025 TEC Insight Report for SMBs.

How does Priority Software perform according to customer reviews?

Priority ERP has a customer rating of approximately 4.1/5 on G2. Users highlight its intuitive interface, ease of use, and configurability as major strengths. See reviews.

Competition & Comparison

How does Priority ERP compare to Microsoft Dynamics 365?

Microsoft Dynamics 365 requires heavy customization for industry needs and lacks smooth migration from Business Central. Priority ERP is user-friendly, flexible, customizable without IT support, and ensures compliance with FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2.

How does Priority ERP compare to SAP Business One?

SAP Business One is powerful but complex, expensive, and lacks multi-company capabilities. Priority ERP is affordable, easy to use, maintains the same platform (no forced migrations), and supports true multi-company operations with automatic inter-company processes.

How does Priority ERP compare to Acumatica?

Acumatica focuses on cloud ERP but lacks industry-specific features, has limited WMS, a steep learning curve, and unpredictable pricing. Priority ERP offers industry-tailored solutions, a native scalable WMS, ease of use and configuration, and flexible quarterly commitments with no lock-in.

How does Priority ERP compare to NetSuite?

NetSuite is a strong cloud ERP but is expensive and enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality.

How does Priority ERP compare to Odoo?

Odoo is open-source but has scalability limits, performance issues, long learning curves, and high implementation failure rates. Priority ERP provides structured implementation, scalability, proven methodologies, experienced partners, and quick user adoption.

How does Priority ERP compare to Sage X3?

Sage focuses on accounting, not full ERP, and many Sage products are nearing end-of-life. Priority ERP integrates accounting with analytics, automation, and industry features, and supports no-code customizations for apps, portals, workflows, and automation.

How does Priority ERP compare to Microsoft Business Central?

Business Central requires heavy coding for industry features and lacks specialized functionality for industries like manufacturing, retail, and pharma. Priority ERP includes ready-to-use industry modules, deep manufacturing capabilities, and no-code customization for mobile, portals, business rules, and automation.

How does Priority ERP compare to Microsoft Navision?

Microsoft Navision has reached end of life, forcing businesses to migrate. Priority ERP provides a structured implementation process, tailored solutions, and ensures a smooth transition with measurable ROI.

How does Priority Optima compare to Oracle Hospitality OPERA?

OPERA is costly, complex, and has slow support and integration challenges. Priority Optima is scalable, cost-effective, intuitive, and offers responsive support, flexible customization, and an open architecture with a broad Marketplace for integrations.

How does Priority Optima compare to Cloudbeds?

Cloudbeds can lack depth for complex operations and may have inconsistent support. Priority Optima serves all hospitality types with a comprehensive suite, robust all-in-one platform, reliable support, and a user-friendly design.

How does Priority Optima compare to Mews?

Mews can require significant training and has a cluttered interface. Priority Optima is designed for quick adoption, efficient workflows, a clean interface, and responsive support.

How does Priority Optima compare to Protel?

Protel has a steep learning curve and limited integrations. Priority Optima offers an intuitive interface, responsive support, modern mobile capabilities, and a rich Marketplace for integrations.

How does Priority Retail Management compare to ERP competitors like Microsoft, Oracle, Acumatica, and Sage?

These ERP providers offer generic capabilities and lack specialized retail management features. Priority Retail Management delivers a comprehensive ERP suite enhanced for retail, supporting multi-location, omnichannel, and high-volume environments—all in one platform without requiring additional integrations.

How does Priority Retail Management compare to POS and unified commerce providers like Aptos, LS Retail, Retail Pro, Enactor, and Oracle Retail?

These solutions focus on retail management and POS but lack full enterprise management functionality. Priority Retail Management offers an end-to-end solution with ERP, retail management, unified commerce, and POS natively integrated, eliminating costly integrations and ensuring smooth operations across the retail chain.

Support & Implementation

What professional and implementation services does Priority Software provide?

Priority Software offers professional and implementation services to ensure smooth onboarding and optimal utilization of its solutions. These services include project management, training, and ongoing support. Learn more.

What partnership opportunities are available with Priority Software?

Priority Software offers partnership opportunities, including technology partnerships and AWS partnerships. Partners can access the Priority Market and benefit from a strong ecosystem. Learn more about partnerships.

What is the Priority Market?

The Priority Market is a dedicated marketplace for extended solutions, offering add-ons and integrations to enhance Priority Software's core products. Visit Priority Market.

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When was this page last updated?

This page wast last updated on 12/12/2025 .

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One ERP that grows with you

Cloud-native and built to scale, with multi-company support, automated revenue recognition, and localizations for wherever business takes you.

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Priority's end-to-end ERP supports software and tech companies every step of the way

R&D
Monetization & pricing
Sales & quoting
Order management
Financial management
Customer support
Business Intelligence
Audit readiness

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Why Priority ERP is the ultimate solution for high tech companies

Automated subscription billing & revenue recognition

Built-in compliance & global tax management

Scalable infrastructure for growth & expansion

Financial consolidation across entities & currencies

Unified operations with seamless integrations

Intelligent automation for efficiency & accuracy

Data-driven decisions with real-time insights

Enhanced customer lifecycle management

Simplify the full subscription lifecycle—renewals, upgrades, cancellations—and automate invoice generation for recurring and one-time charges.

Easily meet financial and data security standards like GAAP, SOC 1/SOC 2, and manage multi-jurisdictional tax requirements with confidence—no need for extra tools or spreadsheets. Stay compliant with ASC 606 / IFRS 15 without manual workarounds.

Support rapid growth, market expansion, or IPO readiness with a flexible platform that scales up or down as needed—perfect for startups and mid-sized tech companies alike.

Centralize financial operations across subsidiaries, currencies, and regions. Generate consolidated reports in real time—streamlined and audit-ready.

Connect your entire tech stack—CRM, billing, project management, financials—into one system. Eliminate silos and work from a single source of truth.

Automate core processes like invoicing, reporting, and approvals. Reduce manual input, prevent costly errors, and speed up workflows with real-time alerts and validation checks.

Access live dashboards, forecasting tools, and advanced analytics. Make informed decisions faster with visibility into performance, resource allocation, and business trends.

Track and manage every customer interaction, streamline service delivery, and boost satisfaction using integrated customer data and activity reporting.

Robust features that enhance the efficiency of software and technology companies

Embedded AI with aiERP

Priority's aiERP helps your teams work faster, make better decisions, and automate routine work without disrupting existing processes.
AI is embedded directly into the ERP, giving users answers, insights, and automation exactly where they work, reducing manual effort, accelerating decisions, and turning operational data into real, day-to-day business value.

With aiERP, users can interact with the system using natural language to query data, create business rules, and automate workflows; improve planning with AI-driven demand forecasting; optimize deliveries through intelligent route planning; generate smarter communications with AI-assisted content creation; and gain clearer visibility through AI-powered analytics, helping organizations respond faster, operate more efficiently, and stay in control as they scale.

Financial management and accounting

Designed specifically for software and technology companies, our financial management suite transforms how tech organizations handle complex revenue streams and digital business models. The system manages financial transactions such as invoicing, payment processing, and financial reporting, while providing automation and optimization of a variety of accounting tasks, including managing accounts payable and accounts receivable, maintaining the general ledger, and reconciling financial records. With automated revenue recognition tailored for subscription services and multi-entity consolidation that handles global tech operations seamlessly, our solution streamlines accounting processes, provides real-time visibility into a company's financial position, and ensures the accuracy of financial records. Through these features, the system delivers the financial intelligence needed to accelerate growth while maintaining compliance in rapidly evolving markets.

Cloud-native ERP

Architected for the unique demands of software and technology companies, our AWS-powered cloud-native ERP platform eliminates the technical debt that hampers innovation in legacy systems. Unlike traditional solutions retrofitted for the cloud, our true SaaS foundation delivers the elastic scalability tech companies need to support rapid growth and usage spikes without performance degradation. The platform's API-first architecture allows your development teams to extend functionality with the same agility they apply to your own products, while continuous updates ensure you're always leveraging the latest capabilities without disruptive upgrades—giving technology executives the digital foundation required to outpace competitors in rapidly evolving markets.

Revenue recognition

Purpose-built for the complex revenue patterns of technology businesses, our solution automates the challenges of recognizing revenue across subscription models, usage-based pricing, and hybrid contracts. Technology executives gain immediate visibility into recognized versus deferred revenue with real-time dashboards that reveal the true financial impact of strategic decisions like pricing changes or contract restructuring. By eliminating spreadsheet-based workarounds and manual reconciliations, our platform transforms revenue recognition from a compliance burden into a strategic advantage—providing the financial clarity tech leaders need to confidently communicate performance to investors, boards, and stakeholders.

Procurement and operations

Our procurement system is engineered specifically for technology companies where operational efficiency directly impacts innovation capacity. The intelligent purchase-to-pay workflow eliminates manual processes that traditionally drain IT and engineering resources, while real-time budget controls at the purchase order level provide executives with granular visibility into spending across development projects and business units. Mobile approval capabilities ensure critical technology acquisitions aren't delayed by approval bottlenecks, while advanced vendor management optimizes relationships with strategic technology partners. For software executives focused on maximizing resource allocation, our procurement solutions deliver the operational efficiency needed to redirect savings toward growth initiatives and competitive differentiation.

Payments and collections

With Priority ERP, proactively manage overdue receivables and prioritize collections efforts for maximum success, including control of past-due accounts, open invoices, and customers' contact history. Priority provides comprehensive invoicing support and tax collection/remittance, such as sales tax and withholdings, and aging reports and alerts when customers exceed their credit limit. The system maintains precise relationships between delivery promises and payment terms, ensuring better alignment of financial processes with actual supply chain capabilities.

CRM

Priority's comprehensive CRM solution accelerates your sales growth and streamlines your business processes. From lead management to opportunity tracking, Priority's end-to-end CRM solution helps you manage your customer lifecycle, while gaining real-time visibility into your sales pipeline and enhancing performance and customer experience.

Enhanced cloud security

Our platform delivers the robust security posture technology executives demand, with SOC 2 and ISO 27001 certifications validating our comprehensive protection framework. Purpose-built for software companies that understand security is both compliance necessity and competitive advantage, our solution safeguards your data without compromising performance.

Open platform

Designed for technology executives who understand the strategic value of extensibility, our open platform architecture eliminates the closed-system limitations that traditionally restrict innovation in ERP environments. Our comprehensive API library enables your development teams to seamlessly integrate your core business systems with specialized software tools and custom applications without dependency on our professional services. Technology leaders can rapidly deploy no-code mobile apps and customer-facing portals that extend critical business processes to field teams and partners, while our marketplace of pre-built connectors accelerates integration with the broader technology ecosystem. This open approach provides software companies with the technical freedom to evolve your business systems at the same pace as your product innovation—ensuring your operational infrastructure remains a competitive advantage rather than a legacy constraint.

Reporting and analytics

Use Priority Analytics to build advanced reports and visualizations using a self-service experience customized to your needs.

Multi-entity – Global solution

Purpose-built for the borderless nature of software and technology businesses, our multi-entity architecture enables tech companies to scale globally without the traditional operational friction. The platform seamlessly manages complex organizational structures with unified master data across subsidiaries, development centers, and international offices while automatically handling multi-currency transactions, country-specific tax requirements, and compliance regulations. With real-time consolidation that eliminates manual reconciliation between entities, technology executives gain an immediate holistic view of global operations, allowing for strategic resource deployment and faster market expansion—all while maintaining the agility that software-driven businesses demand.

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Recognized in IDC® MarketScape

IDC® has recognized Priority as a Major Player in the Worldwide AI-Enabled Midsize Business Enterprise Resource Planning Applications 2025 Vendor Assessment.

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TEC® recognized Priority ERP as the #1 ERP for SMBs

TEC's recent insight report dives deep into ERP solutions for SMBs, focusing on their functionality and user experience.

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Schedule a no-obligation call with one of our experts to get expert advice on how Priority can help streamline your operations.

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FAQs

How is ERP used in the Software and Technology industry?

ERP systems used in the software and technology industry primarily focus on managing and automating business processes such as project management, product development, financial management, and customer service and support. By integrating these processes into a single platform, companies can streamline operations, improve efficiency, and make data-driven decisions.

What are the advantages of using an ERP in Software and Technology companies?

The advantages of using an ERP system in software and technology organizations include streamlining and automating key business processes, enabling real-time data sharing and collaboration among different departments, improving project management, enhancing customer service and support, and providing data analytics and insights for better decision-making.

What are the key modules for Software and Technology companies?

The modules that are commonly used in ERP systems for software and technology organizations include product management, project management, financial management, customer relationship management (CRM), human resources management (HRM) and payroll, and business intelligence (BI). These modules are designed to help software and technology companies manage their operations efficiently and effectively while providing real-time data insights that can be used to optimize decision-making and drive growth.

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