Frequently Asked Questions

Product Overview & Company Information

What is Priority Software and what does it do?

Priority Software is a leading provider of scalable, agile, and open cloud-based business management solutions. It serves organizations of all sizes and industries, offering real-time access to business data and insights from any device. Over 75,000 companies across 70 countries use Priority to manage and grow their businesses efficiently. Learn more.

What products and services does Priority Software offer?

Priority Software offers a comprehensive suite of business management solutions, including:

See the Company Profile for details.

Which industries does Priority Software serve?

Priority Software serves a wide range of industries, including agriculture, nonprofits, professional services, retail, hospitality, manufacturing, pharmaceutical, wholesale & distribution, electronics, healthcare, medical devices, software & technology, financial services, and construction. See all industries.

How many customers and partners does Priority Software have?

Priority Software is trusted by over 75,000 customers in more than 70 countries and has a network of 100+ partners worldwide.

Who are some notable customers of Priority Software?

Notable customers include Ace Hardware, ALDO, Adidas, Estee Lauder, Columbia, Guess, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, GSK, Teva, and Checkmarx. See more customers.

Features & Capabilities

What are the key features of Priority Software?

Key features include:

Does Priority Software offer AI-powered capabilities?

Yes, Priority's aiERP suite embeds artificial intelligence and machine learning into its core architecture. Users can interact with the ERP using natural language, create complex business rules, generate and summarize reports, forecast demand, and optimize delivery routes. Learn more about aiERP.

What integrations does Priority Software support?

Priority Software supports over 150 plug & play connectors, unlimited API connectivity, and embedded integrations. Key integrations include:

See the Hospitality Marketplace and Cloud ERP for details.

Does Priority Software provide an open API?

Yes, Priority Software provides an Open API for seamless integration with third-party applications. This allows businesses to create custom integrations and tailor their systems to specific needs. Learn more about the Open API.

Is technical documentation available for Priority Software?

Yes, Priority Software provides comprehensive technical documentation for its ERP solutions, covering features, industries, and supported products. Access the documentation here.

Use Cases & Benefits

Who can benefit from using Priority Software?

Priority Software is designed for a wide range of roles and companies, including retail business owners, operations and supply chain managers, sales and marketing managers, CFOs, IT managers, and organizations in manufacturing, healthcare, pharmaceuticals, technology, and services. It is ideal for businesses seeking scalability, efficiency, and industry-specific solutions.

What core business problems does Priority Software solve?

Priority Software addresses:

What pain points does Priority Software address for retail businesses?

Priority Software helps retail businesses overcome:

It provides centralized management, real-time insights, automation, and omnichannel capabilities. Learn more.

How does Priority Software help with operational efficiency?

Priority Software boosts operational efficiency through built-in automated workflows, AI recommendations, centralized data, and real-time reporting. This reduces manual processes, improves resource utilization, and enables faster, data-driven decisions.

How does Priority Software support business growth and scalability?

Priority Software's cloud-based platform is designed for scalability, supporting high-volume transactions and adapting to business growth without the need for complex integrations or on-premises IT infrastructure. It enables continuous innovation and long-term value.

Customer Success & Social Proof

What feedback have customers given about Priority Software's ease of use?

Customers consistently praise Priority Software for its intuitive interface and user-friendly design. For example, Allan Dyson (Merley Paper Converters) noted that employees can manage daily tasks without relying on IT. On G2, Priority ERP has a rating of approximately 4.1/5, with users highlighting its simplicity and configurability. See more testimonials.

Can you share specific customer success stories with Priority Software?

Yes, examples include:

See all case studies here.

What industry recognition has Priority Software received?

Priority Software has been recognized by Gartner in the 2025 Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises, named a “Major Player” in the 2025 IDC MarketScape for AI-Enabled ERP, and ranked as the top ERP Solution in the 2025 TEC Insight Report for SMBs.

How does Priority Software perform according to customer reviews?

Priority ERP has a customer rating of approximately 4.1/5 on G2. Users highlight its intuitive interface, ease of use, and configurability as major strengths. See reviews.

Competition & Comparison

How does Priority ERP compare to Microsoft Dynamics 365?

Microsoft Dynamics 365 requires heavy customization for industry needs and lacks smooth migration from Business Central. Priority ERP is user-friendly, flexible, customizable without IT support, and ensures compliance with FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2.

How does Priority ERP compare to SAP Business One?

SAP Business One is powerful but complex, expensive, and lacks multi-company capabilities. Priority ERP is affordable, easy to use, maintains the same platform (no forced migrations), and supports true multi-company operations with automatic inter-company processes.

How does Priority ERP compare to Acumatica?

Acumatica focuses on cloud ERP but lacks industry-specific features, has limited WMS, a steep learning curve, and unpredictable pricing. Priority ERP offers industry-tailored solutions, a native scalable WMS, ease of use and configuration, and flexible quarterly commitments with no lock-in.

How does Priority ERP compare to NetSuite?

NetSuite is a strong cloud ERP but is expensive and enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality.

How does Priority ERP compare to Odoo?

Odoo is open-source but has scalability limits, performance issues, long learning curves, and high implementation failure rates. Priority ERP provides structured implementation, scalability, proven methodologies, experienced partners, and quick user adoption.

How does Priority ERP compare to Sage X3?

Sage focuses on accounting, not full ERP, and many Sage products are nearing end-of-life. Priority ERP integrates accounting with analytics, automation, and industry features, and supports no-code customizations for apps, portals, workflows, and automation.

How does Priority ERP compare to Microsoft Business Central?

Business Central requires heavy coding for industry features and lacks specialized functionality for industries like manufacturing, retail, and pharma. Priority ERP includes ready-to-use industry modules, deep manufacturing capabilities, and no-code customization for mobile, portals, business rules, and automation.

How does Priority ERP compare to Microsoft Navision?

Microsoft Navision has reached end of life, forcing businesses to migrate. Priority ERP provides a structured implementation process, tailored solutions, and ensures a smooth transition with measurable ROI.

How does Priority Optima compare to Oracle Hospitality OPERA?

OPERA is costly, complex, and has slow support and integration challenges. Priority Optima is scalable, cost-effective, intuitive, and offers responsive support, flexible customization, and an open architecture with a broad Marketplace for integrations.

How does Priority Optima compare to Cloudbeds?

Cloudbeds can lack depth for complex operations and may have inconsistent support. Priority Optima serves all hospitality types with a comprehensive suite, robust all-in-one platform, reliable support, and a user-friendly design.

How does Priority Optima compare to Mews?

Mews can require significant training and has a cluttered interface. Priority Optima is designed for quick adoption, efficient workflows, a clean interface, and responsive support.

How does Priority Optima compare to Protel?

Protel has a steep learning curve and limited integrations. Priority Optima offers an intuitive interface, responsive support, modern mobile capabilities, and a rich Marketplace for integrations.

How does Priority Retail Management compare to ERP competitors like Microsoft, Oracle, Acumatica, and Sage?

These ERP providers offer generic capabilities and lack specialized retail management features. Priority Retail Management delivers a comprehensive ERP suite enhanced for retail, supporting multi-location, omnichannel, and high-volume environments—all in one platform without requiring additional integrations.

How does Priority Retail Management compare to POS and unified commerce providers like Aptos, LS Retail, Retail Pro, Enactor, and Oracle Retail?

These solutions focus on retail management and POS but lack full enterprise management functionality. Priority Retail Management offers an end-to-end solution with ERP, retail management, unified commerce, and POS natively integrated, eliminating costly integrations and ensuring smooth operations across the retail chain.

Support & Implementation

What professional and implementation services does Priority Software provide?

Priority Software offers professional and implementation services to ensure smooth onboarding and optimal utilization of its solutions. These services include project management, training, and ongoing support. Learn more.

What partnership opportunities are available with Priority Software?

Priority Software offers partnership opportunities, including technology partnerships and AWS partnerships. Partners can access the Priority Market and benefit from a strong ecosystem. Learn more about partnerships.

What is the Priority Market?

The Priority Market is a dedicated marketplace for extended solutions, offering add-ons and integrations to enhance Priority Software's core products. Visit Priority Market.

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When was this page last updated?

This page wast last updated on 12/12/2025 .

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Pharmaceutical software solutions for regulated manufacturing

Streamline compliance, inventory, and quality control to keep your operations efficient and audit ready.

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Priority ERP supports pharmaceutical
companies every step of the value chain

Sales & demand
Production planning
Manufacturing
Warehouse & inventory
Distribution & delivery
Post-sales

Take a quick tour of our production capabilities from planning to tracability in a single platform

Why Priority ERP is the ultimate solution for pharmaceutical manufacturers

Improved supply chain efficiency

Guaranteed regulatory compliance

Enhanced recall preparedness

Complete product visibility

Consistently high product quality

Secure and compliant data management

Optimized financial performance

Increased operational efficiency

Gain real-time insights to avoid stockouts, reduce overstocking, and meet fluctuating demand seamlessly.

Simplify adherence to GMP, FDA, and EMA standards with automated documentation and validation.

Quickly identify and isolate defective batches to protect patients and maintain trust.

Trace every product component from raw materials to delivery, ensuring accountability and compliance.

Catch defects early, ensure reliability, and reduce waste through embedded quality control measures.

Safeguard sensitive pharmaceutical information while meeting stringent data integrity standards.

Streamline budgeting, reporting, and forecasting to allocate resources effectively and improve cash flow.

Leverage AI, IoT, and automation to enhance production, predict trends, and minimize downtime.

20
%
increase in efficiency

 “Priority has proven to be a true, cost-effective solution in a very short time. We've increased our overall efficiency by 20%, and that's an impressive figure in our pharma industry.”

Pauline Roberts, Business Director at RMC

Robust features to support pharmaceutical
manufacturing processes

Embedded AI with aiERP

Priority's aiERP helps your teams work faster, make better decisions, and automate routine work without disrupting existing processes.
AI is embedded directly into the ERP, giving users answers, insights, and automation exactly where they work, reducing manual effort, accelerating decisions, and turning operational data into real, day-to-day business value.

With aiERP, users can interact with the system using natural language to query data, create business rules, and automate workflows; improve planning with AI-driven demand forecasting; optimize deliveries through intelligent route planning; generate smarter communications with AI-assisted content creation; and gain clearer visibility through AI-powered analytics, helping organizations respond faster, operate more efficiently, and stay in control as they scale.

Financial Management

Priority delivers comprehensive financial management capabilities that provide the visibility and control needed to drive profitability across pharmaceutical operations. The system streamlines revenue recognition through flexible customer invoicing options while supporting complete accounting functions tailored to pharmaceutical business models. The financial management suite also handles inventory valuation and accounting, ensuring accurate tracking of pharmaceutical materials and finished products on the balance sheet – critical for manufacturers navigating regulatory compliance requirements. Gain critical insights through detailed financial statements with profit center breakdowns, enabling targeted performance improvement where it matters most. With robust budget controls and multi-company financial management, Priority provides consolidated financial intelligence for confident strategic decisions.

Inventory & supply chain management

Our native Warehouse Management System (WMS) provides complete visibility of pharmaceutical products with serial and lot tracking essential for regulatory compliance and product traceability. Strengthen supply chains with comprehensive purchasing capabilities that span from strategic vendor relationship management to intelligent purchase planning tailored to GMP-certified supplier parameters. Respond to market dynamics with embedded demand forecasting that helps optimize inventory levels while preventing excess stock of products with limited shelf life. Maintain accurate margins with sophisticated cost management tools that track standard versus actual costs and calculate precise cost landing for imported pharmaceutical ingredients and materials.

Warehouse management system (WMS)

Priority's robust Warehouse Management System optimizes inventory service levels and boosts warehouse efficiency through intelligent management and control of storage and movement operations. The system provides full visibility and control across your entire operational process—from goods receipt to final dispatch—while enhancing inventory management and auditing capabilities. Businesses benefit from sophisticated put-away, picking, packing and replenishment processes that intelligently adapt to changing business needs. Real-time tracking enables better resource allocation and workflow optimization, helping maintain optimal stock levels while reducing operational costs and improving fulfillment accuracy. Complementing the powerful backend logic, Priority offers a fully configurable native mobile application that can be tailored to specific warehouse processes and workflows, enabling warehouse staff to execute operations efficiently from anywhere in the facility while maintaining real-time synchronization with the core system.

Product life-cycle management (PLM)

Efficiently manage the entire product lifecycle, meeting all the requirements necessary to bring a new drug to market, including budget management, tracking products from inception, through engineering design and manufacturing, and product versions and revisions. 

Material review board (MRB) 

Priority's Material Review Board module enables you to electronically document, manage and track discrepancies with materials, whether raw materials, work in process, or finished goods, to efficiently record investigative checks done on failed components or processes, and improve overall product quality.

Distribution and delivery tracking

Priority ERP transforms delivery operations through comprehensive delivery planning and execution capabilities. The backend system provides tools for users to create and optimize routes while considering multiple constraints, featuring an intuitive map interface with drag-and-drop functionality that seamlessly integrates with the WMS for coordinated warehouse and delivery operations. Priority's Advanced Delivery Planning (ADP) facilitates the handling of undelivered goods and processing, planned and spontaneous returns and offers drivers essential task management tools for daily operations and specific duties, such as check collections or truck maintenance. Priority's mobile POD app equips drivers with interactive route maps, streamlined loading/unloading workflows, signature capture, photo documentation, returns processing, task management, navigation, and customer communication capabilities—all functioning offline with automatic synchronization when connectivity returns. This integrated approach maximizes operational efficiency while providing real-time visibility throughout the delivery process.

Tracking and traceability

Track expiration dates on products and raw materials, through packing, warehousing, and on to final delivery, including the ability to maintain GPS coordinates to identify the product origin. Easily track and trace the product, or access product information along the supply chain via Priority ERP's recorded identification via barcode or RFID tag. 

Work order management

Manage your entire process for production work orders to replenish standing inventory levels of finished goods, track batches and expiration dates – all on a single platform. Plan and schedule manufacturing activities based on real-time order data, allowing you to optimize production runs and resource allocation while minimizing excess inventory.

Multiple units of measure

Priority supports multiple Units of Measure (UoMs) in a single item, and a fully-automated conversion process between various UoMs, converting all quantities entered in other units to the base unit of measure, including measures by weight, volume or quantity, and manufacturer and factory units. 

Reporting and analytics

Use Priority Analytics to build advanced reports and visualizations using a self-service experience customized to your needs.

Multi-entity – Global solution

Purpose-built for the borderless nature of software and technology businesses, our multi-entity architecture enables tech companies to scale globally without the traditional operational friction. The platform seamlessly manages complex organizational structures with unified master data across subsidiaries, development centers, and international offices while automatically handling multi-currency transactions, country-specific tax requirements, and compliance regulations. With real-time consolidation that eliminates manual reconciliation between entities, technology executives gain an immediate holistic view of global operations, allowing for strategic resource deployment and faster market expansion—all while maintaining the agility that software-driven businesses demand.

Recognized in IDC® MarketScape

IDC® has recognized Priority as a Major Player in the Worldwide AI-Enabled Midsize Business Enterprise Resource Planning Applications 2025 Vendor Assessment.

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TEC® recognized Priority ERP as the #1 ERP for SMBs

TEC's recent insight report dives deep into ERP solutions for SMBs, focusing on their functionality and user experience.

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TEC® certifies Priority ERP for discrete and mixed-mode manufacturing

Download a detailed analysis of Priority ERP's leading solution for manufacturers.

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Featured in Frost & Sullivan white paper

Learn how to choose the perfect ERP system for your discrete manufacturing business.

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Schedule a no-obligation call with one of our experts to get expert advice on how Priority can help streamline your operations.

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Pharmaceutical ERP FAQs

How is ERP used in Pharma companies?

ERP systems are widely used in the pharma industry to manage and automate various business processes such as production planning, inventory management, quality control, batch management, regulatory compliance, and financial management. An ERP system allows companies to integrate these processes into a single platform, improving operational efficiency and visibility, reducing errors and delays, and facilitating compliance with industry standards and regulations. Additionally, ERP systems can help pharma companies track the full life cycle of their products, from development to distribution and post-market surveillance, allowing them to make data-driven decisions and improve patient outcomes.

What are the advantages of using an ERP in Pharma?

The advantages of using an ERP system in the pharma industry are numerous. An ERP system provides end-to-end management of business processes such as production planning, quality control, supply chain management, and compliance management. With an integrated system, companies can easily track and monitor raw materials, inventory levels, and shipments, ensuring that the right products are delivered to customers at the right time. Additionally, an ERP system can help pharma companies maintain compliance with regulatory requirements, enabling them to meet stringent quality standards and reduce the risk of costly fines and product recalls. With real-time data and analytics, companies can make informed decisions about their operations, improve collaboration and communication, and ultimately enhance their bottom line.

What are the key modules for Pharma companies?

Pharma companies require key modules in an ERP system to manage their operations efficiently, including inventory management, batch and lot management, quality control management, compliance management, manufacturing management, and financial management. An ERP system helps to ensure adherence to regulatory requirements and industry standards, track critical data and metrics, streamline production processes, optimize inventory levels, and improve decision-making capabilities. Additionally, an integrated CRM module can help pharma companies manage customer relationships and track interactions with healthcare providers, patients, and distributors.

How does an ERP system improve recall management in the Pharma industry?

An ERP system can improve recall management in the pharmaceutical industry by providing real-time tracking and traceability of products throughout the supply chain, enabling companies to quickly and accurately identify affected products and their location, initiate a recall, and notify customers and regulatory authorities as needed. With an ERP system, companies can efficiently manage the recall process, minimize the impact on customers and the company's reputation, and comply with regulatory requirements. The system can also help identify the root cause of the issue, enabling companies to take corrective action to prevent future recalls.

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