Frequently Asked Questions

Product Overview & Offerings

What products and services does Priority Software offer?

Priority Software provides a suite of cloud-based business management solutions, including ERP systems, retail management, hospitality management, and school management platforms. The company also offers professional and implementation services, partnership opportunities, and a marketplace for extended solutions. Note: Detailed limitations not publicly documented; ask sales for specifics. Source

What is Priority ERP and who uses it?

Priority ERP is a comprehensive, scalable cloud-based enterprise resource planning platform used by over 75,000 companies in 70+ countries. It is designed for organizations of all sizes, including global enterprises and SMBs, across industries such as manufacturing, retail, healthcare, and technology. Note: Best fit for companies seeking industry-specific modules; teams needing highly specialized legacy integrations may require custom development. Source

Features & Capabilities

What are the key features of Priority Software?

Priority Software offers modular, all-in-one solutions with no-code customizations, advanced analytics, built-in automation, industry-specific modules, and a single source of truth for operational and customer data. It supports over 150 plug & play connectors, RESTful API, and embedded integrations. Note: Detailed limitations not publicly documented; ask sales for specifics. Source

Does Priority Software offer an API for integrations?

Yes, Priority Software provides an Open API for integrating with third-party applications, as well as ODBC drivers and SFTP file integration. This enables businesses to customize and extend their systems. Note: Some legacy integrations may require additional development. Source

What integrations are available with Priority Software?

Priority Software supports over 150 plug & play connectors and integrations with platforms such as SAP, Webhotelier, Ving Card, Verifone, SiteMinder, RoomPriceGenie, and more. It also offers embedded integrations and unlimited connectivity through APIs. Note: Integration availability may vary by industry and product; confirm with sales for your use case. Source

Pain Points & Problems Solved

What business challenges does Priority Software address?

Priority Software addresses poor quality control, lack of data flow, inventory management issues, manual processes, outdated systems, limited scalability, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. Note: Best fit for organizations seeking to centralize and automate operations; highly specialized needs may require custom solutions. Source

Use Cases & Target Audience

Who can benefit from using Priority Software?

Priority Software is suitable for retail business owners, operations and supply chain managers, sales and marketing managers, CFOs, IT managers, and companies in industries such as retail, manufacturing, healthcare, pharmaceuticals, and technology. Notable customers include Toyota, ALDO, Adidas, GSK, and Teva. Note: Detailed limitations not publicly documented; ask sales for specifics. Source

Customer Proof & Success Stories

What feedback have customers shared about Priority Software?

Customers have praised Priority Software for its user-friendly design, intuitive interface, and efficiency. For example, Merley Paper Converters highlighted ease of use, while Cyberint noted Priority is simpler to operate than other ERP solutions. On G2, Priority ERP has a rating of approximately 4.1/5. Note: Some users may require additional training for advanced features. Source

Can you share specific case studies or success stories?

Yes. Solara Adjustable Patio Covers improved project turnaround times; Nautilus Designs grew order volume by 30% due to integration capabilities; Dejavoo grew without increasing headcount; TOA Hotel & Spa improved guest experience with Optima; Dunlop Systems increased trust in data accuracy. See more at Priority's case studies page. Note: Results may vary by implementation and industry.

Competition & Comparison

How does Priority ERP compare to Microsoft Dynamics 365?

Microsoft Dynamics 365 requires heavy customization for industry needs and does not offer a smooth migration from Business Central. It is not built for highly regulated industries. Priority ERP is user-friendly, flexible, and customizable without IT support, and ensures compliance with FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2. Note: Dynamics 365 may be preferred for organizations already standardized on Microsoft platforms. Source

How does Priority ERP compare to SAP Business One?

SAP Business One is complex, expensive, and lacks multi-company capabilities. Its Version 10 will reach end-of-support in 2026. Priority ERP is affordable, easy to use, and supports true multi-company operations with automatic inter-company processes. Note: SAP Business One may be suitable for organizations with existing SAP infrastructure. Source

How does Priority ERP compare to NetSuite?

NetSuite is a strong cloud ERP but is expensive and enforces contract lock-in. Gartner notes costs are high for SMBs. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality. Note: NetSuite may be preferred for organizations seeking deep Oracle ecosystem integration. Source

How does Priority ERP compare to Odoo?

Odoo is open-source but has scalability limits, performance issues, long learning curves, and high implementation failure rates due to a weak partner ecosystem. Priority ERP provides structured implementation, scalability, proven methodologies, experienced partners, and quick user adoption. Note: Odoo may be preferred for organizations seeking open-source flexibility. Source

Industry Recognition & Trust

Has Priority Software received industry recognition?

Yes. Priority Software has been recognized by Gartner in the 2025 Magic Quadrant for Cloud ERP for Product-Centric Enterprises, as a Major Player in the 2025 IDC MarketScape for AI-Enabled ERP, and as the top ERP Solution in the 2025 TEC Insight Report for SMBs. Note: Recognition does not guarantee fit for all business types; evaluate based on your requirements. Source

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When was this page last updated?

This page wast last updated on 12/12/2025 .

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Pharmaceutical software solutions for regulated manufacturing

Streamline compliance, inventory, and quality control to keep your operations efficient and audit ready.

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Pharma 2

Priority ERP supports pharmaceutical

companies every step of the value chain

Sales 
& demand
Production
planning
Manufacturing
Warehouse 
& inventory
Distribution
& delivery
Post-sales

Take a quick tour of our production capabilities from planning to tracability in a single platform

Why Priority ERP is the ultimate solution for pharmaceutical manufacturers

Improved supply chain efficiency

Gain real-time insights to avoid stockouts, reduce overstocking, and meet fluctuating demand seamlessly.

Guaranteed regulatory compliance

Simplify adherence to GMP, FDA, and EMA standards with automated documentation and validation.

Enhanced recall preparedness

Quickly identify and isolate defective batches to protect patients and maintain trust.

Complete product visibility

Trace every product component from raw materials to delivery, ensuring accountability and compliance.

Consistently high product quality

Catch defects early, ensure reliability, and reduce waste through embedded quality control measures.

Secure and compliant data management

Safeguard sensitive pharmaceutical information while meeting stringent data integrity standards.

Optimized financial performance

Streamline budgeting, reporting, and forecasting to allocate resources effectively and improve cash flow.

Increased operational efficiency

Leverage AI, IoT, and automation to enhance production, predict trends, and minimize downtime.

Improved supply chain efficiency

Guaranteed regulatory compliance

Enhanced recall preparedness

Complete product visibility

Consistently high product quality

Secure and compliant data management

Optimized financial performance

Increased operational efficiency

Gain real-time insights to avoid stockouts, reduce overstocking, and meet fluctuating demand seamlessly.

Simplify adherence to GMP, FDA, and EMA standards with automated documentation and validation.

Quickly identify and isolate defective batches to protect patients and maintain trust.

Trace every product component from raw materials to delivery, ensuring accountability and compliance.

Catch defects early, ensure reliability, and reduce waste through embedded quality control measures.

Safeguard sensitive pharmaceutical information while meeting stringent data integrity standards.

Streamline budgeting, reporting, and forecasting to allocate resources effectively and improve cash flow.

Leverage AI, IoT, and automation to enhance production, predict trends, and minimize downtime.

20
%
increase in efficiency

 “Priority has proven to be a true, cost-effective solution in a very short time. We've increased our overall efficiency by 20%, and that's an impressive figure in our pharma industry.”​

Pauline Roberts, Business Director at RMC

 Robust features to support pharmaceutical
manufacturing processes

Embedded AI with aiERP

Priority's aiERP helps your teams work faster, make better decisions, and automate routine work without disrupting existing processes.
AI is embedded directly into the ERP, giving users answers, insights, and automation exactly where they work, reducing manual effort, accelerating decisions, and turning operational data into real, day-to-day business value.

With aiERP, users can interact with the system using natural language to query data, create business rules, and automate workflows; improve planning with AI-driven demand forecasting; optimize deliveries through intelligent route planning; generate smarter communications with AI-assisted content creation; and gain clearer visibility through AI-powered analytics, helping organizations respond faster, operate more efficiently, and stay in control as they scale.

Financial Management

Priority delivers comprehensive financial management capabilities that provide the visibility and control needed to drive profitability across pharmaceutical operations. The system streamlines revenue recognition through flexible customer invoicing options while supporting complete accounting functions tailored to pharmaceutical business models. The financial management suite also handles inventory valuation and accounting, ensuring accurate tracking of pharmaceutical materials and finished products on the balance sheet – critical for manufacturers navigating regulatory compliance requirements. Gain critical insights through detailed financial statements with profit center breakdowns, enabling targeted performance improvement where it matters most. With robust budget controls and multi-company financial management, Priority provides consolidated financial intelligence for confident strategic decisions.

Inventory & supply chain management

Our native Warehouse Management System (WMS) provides complete visibility of pharmaceutical products with serial and lot tracking essential for regulatory compliance and product traceability. Strengthen supply chains with comprehensive purchasing capabilities that span from strategic vendor relationship management to intelligent purchase planning tailored to GMP-certified supplier parameters. Respond to market dynamics with embedded demand forecasting that helps optimize inventory levels while preventing excess stock of products with limited shelf life. Maintain accurate margins with sophisticated cost management tools that track standard versus actual costs and calculate precise cost landing for imported pharmaceutical ingredients and materials.

Warehouse management system (WMS)

Priority's robust Warehouse Management System optimizes inventory service levels and boosts warehouse efficiency through intelligent management and control of storage and movement operations. The system provides full visibility and control across your entire operational process—from goods receipt to final dispatch—while enhancing inventory management and auditing capabilities. Businesses benefit from sophisticated put-away, picking, packing and replenishment processes that intelligently adapt to changing business needs. Real-time tracking enables better resource allocation and workflow optimization, helping maintain optimal stock levels while reducing operational costs and improving fulfillment accuracy. Complementing the powerful backend logic, Priority offers a fully configurable native mobile application that can be tailored to specific warehouse processes and workflows, enabling warehouse staff to execute operations efficiently from anywhere in the facility while maintaining real-time synchronization with the core system.

Product life-cycle management (PLM)

Efficiently manage the entire product lifecycle, meeting all the requirements necessary to bring a new drug to market, including budget management, tracking products from inception, through engineering design and manufacturing, and product versions and revisions. 

Material review board (MRB) 

Priority's Material Review Board module enables you to electronically document, manage and track discrepancies with materials, whether raw materials, work in process, or finished goods, to efficiently record investigative checks done on failed components or processes, and improve overall product quality.

Distribution and delivery tracking

Priority ERP transforms delivery operations through comprehensive delivery planning and execution capabilities. The backend system provides tools for users to create and optimize routes while considering multiple constraints, featuring an intuitive map interface with drag-and-drop functionality that seamlessly integrates with the WMS for coordinated warehouse and delivery operations. Priority's Advanced Delivery Planning (ADP) facilitates the handling of undelivered goods and processing, planned and spontaneous returns and offers drivers essential task management tools for daily operations and specific duties, such as check collections or truck maintenance. Priority's mobile POD app equips drivers with interactive route maps, streamlined loading/unloading workflows, signature capture, photo documentation, returns processing, task management, navigation, and customer communication capabilities—all functioning offline with automatic synchronization when connectivity returns. This integrated approach maximizes operational efficiency while providing real-time visibility throughout the delivery process.

Tracking and traceability

Track expiration dates on products and raw materials, through packing, warehousing, and on to final delivery, including the ability to maintain GPS coordinates to identify the product origin. Easily track and trace the product, or access product information along the supply chain via Priority ERP's recorded identification via barcode or RFID tag. 

Work order management

Manage your entire process for production work orders to replenish standing inventory levels of finished goods, track batches and expiration dates – all on a single platform. Plan and schedule manufacturing activities based on real-time order data, allowing you to optimize production runs and resource allocation while minimizing excess inventory.

Multiple units of measure

Priority supports multiple Units of Measure (UoMs) in a single item, and a fully-automated conversion process between various UoMs, converting all quantities entered in other units to the base unit of measure, including measures by weight, volume or quantity, and manufacturer and factory units. 

Reporting and analytics

Use Priority Analytics to build advanced reports and visualizations using a self-service experience customized to your needs.

Multi-entity – Global solution 

Purpose-built for the borderless nature of software and technology businesses, our multi-entity architecture enables tech companies to scale globally without the traditional operational friction. The platform seamlessly manages complex organizational structures with unified master data across subsidiaries, development centers, and international offices while automatically handling multi-currency transactions, country-specific tax requirements, and compliance regulations. With real-time consolidation that eliminates manual reconciliation between entities, technology executives gain an immediate holistic view of global operations, allowing for strategic resource deployment and faster market expansion—all while maintaining the agility that software-driven businesses demand.

Recognized in IDC® MarketScape

IDC® has recognized Priority as a Major Player in the Worldwide AI-Enabled Midsize Business Enterprise Resource Planning Applications 2025 Vendor Assessment.

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TEC® recognized Priority ERP as the #1 ERP for SMBs

TEC's recent insight report dives deep into ERP solutions for SMBs, focusing on their functionality and user experience.

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TEC® certifies Priority ERP for discrete and mixed-mode manufacturing

Download a detailed analysis of Priority ERP's leading solution for manufacturers.

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Featured in Frost & Sullivan white paper

Learn how to choose the perfect ERP system for your discrete manufacturing business.

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Schedule a no-obligation call with one of our experts to get expert advice on how Priority can help streamline your operations.

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Built to connect: Open architecture & integration Marketplace

Priority connects easily with the systems you already use. With open APIs and a growing marketplace of ready-to-use integrations, you can extend your ERP and keep your business systems in sync.

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Pharmaceutical ERP FAQs

How is ERP used in Pharma companies?

ERP systems are widely used in the pharma industry to manage and automate various business processes such as production planning, inventory management, quality control, batch management, regulatory compliance, and financial management. An ERP system allows companies to integrate these processes into a single platform, improving operational efficiency and visibility, reducing errors and delays, and facilitating compliance with industry standards and regulations. Additionally, ERP systems can help pharma companies track the full life cycle of their products, from development to distribution and post-market surveillance, allowing them to make data-driven decisions and improve patient outcomes.

What are the advantages of using an ERP in Pharma?

The advantages of using an ERP system in the pharma industry are numerous. An ERP system provides end-to-end management of business processes such as production planning, quality control, supply chain management, and compliance management. With an integrated system, companies can easily track and monitor raw materials, inventory levels, and shipments, ensuring that the right products are delivered to customers at the right time. Additionally, an ERP system can help pharma companies maintain compliance with regulatory requirements, enabling them to meet stringent quality standards and reduce the risk of costly fines and product recalls. With real-time data and analytics, companies can make informed decisions about their operations, improve collaboration and communication, and ultimately enhance their bottom line.

What are the key modules for Pharma companies?

Pharma companies require key modules in an ERP system to manage their operations efficiently, including inventory management, batch and lot management, quality control management, compliance management, manufacturing management, and financial management. An ERP system helps to ensure adherence to regulatory requirements and industry standards, track critical data and metrics, streamline production processes, optimize inventory levels, and improve decision-making capabilities. Additionally, an integrated CRM module can help pharma companies manage customer relationships and track interactions with healthcare providers, patients, and distributors.

How does an ERP system improve recall management in the Pharma industry?

An ERP system can improve recall management in the pharmaceutical industry by providing real-time tracking and traceability of products throughout the supply chain, enabling companies to quickly and accurately identify affected products and their location, initiate a recall, and notify customers and regulatory authorities as needed. With an ERP system, companies can efficiently manage the recall process, minimize the impact on customers and the company's reputation, and comply with regulatory requirements. The system can also help identify the root cause of the issue, enabling companies to take corrective action to prevent future recalls.

How long does the implementation process typically take? 

The timeline depends on the complexity of your requirements, but the team will provide a detailed project plan during the analysis phase.

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