Frequently Asked Questions

Product Overview & Offerings

What products and services does Priority Software offer?

Priority Software provides a suite of cloud-based business management solutions, including ERP systems, retail management, hospitality management, and school management platforms. The company also offers professional and implementation services, partnership opportunities, and a marketplace for extended solutions. Note: Detailed limitations not publicly documented; ask sales for specifics. Source

What is Priority ERP and who uses it?

Priority ERP is a comprehensive, scalable cloud-based enterprise resource planning platform used by over 75,000 companies in 70+ countries. It is designed for organizations of all sizes, including global enterprises and SMBs, across industries such as manufacturing, retail, healthcare, and technology. Note: Best fit for companies seeking industry-specific modules; teams needing highly specialized legacy integrations may require custom development. Source

Features & Capabilities

What are the key features of Priority Software?

Priority Software offers modular, all-in-one solutions with no-code customizations, advanced analytics, built-in automation, industry-specific modules, and a single source of truth for operational and customer data. It supports over 150 plug & play connectors, RESTful API, and embedded integrations. Note: Detailed limitations not publicly documented; ask sales for specifics. Source

Does Priority Software offer an API for integrations?

Yes, Priority Software provides an Open API for integrating with third-party applications, as well as ODBC drivers and SFTP file integration. This enables businesses to customize and extend their systems. Note: Some legacy integrations may require additional development. Source

What integrations are available with Priority Software?

Priority Software supports over 150 plug & play connectors and integrations with platforms such as SAP, Webhotelier, Ving Card, Verifone, SiteMinder, RoomPriceGenie, and more. It also offers embedded integrations and unlimited connectivity through APIs. Note: Integration availability may vary by industry and product; confirm with sales for your use case. Source

Pain Points & Problems Solved

What business challenges does Priority Software address?

Priority Software addresses poor quality control, lack of data flow, inventory management issues, manual processes, outdated systems, limited scalability, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. Note: Best fit for organizations seeking to centralize and automate operations; highly specialized needs may require custom solutions. Source

Use Cases & Target Audience

Who can benefit from using Priority Software?

Priority Software is suitable for retail business owners, operations and supply chain managers, sales and marketing managers, CFOs, IT managers, and companies in industries such as retail, manufacturing, healthcare, pharmaceuticals, and technology. Notable customers include Toyota, ALDO, Adidas, GSK, and Teva. Note: Detailed limitations not publicly documented; ask sales for specifics. Source

Customer Proof & Success Stories

What feedback have customers shared about Priority Software?

Customers have praised Priority Software for its user-friendly design, intuitive interface, and efficiency. For example, Merley Paper Converters highlighted ease of use, while Cyberint noted Priority is simpler to operate than other ERP solutions. On G2, Priority ERP has a rating of approximately 4.1/5. Note: Some users may require additional training for advanced features. Source

Can you share specific case studies or success stories?

Yes. Solara Adjustable Patio Covers improved project turnaround times; Nautilus Designs grew order volume by 30% due to integration capabilities; Dejavoo grew without increasing headcount; TOA Hotel & Spa improved guest experience with Optima; Dunlop Systems increased trust in data accuracy. See more at Priority's case studies page. Note: Results may vary by implementation and industry.

Competition & Comparison

How does Priority ERP compare to Microsoft Dynamics 365?

Microsoft Dynamics 365 requires heavy customization for industry needs and does not offer a smooth migration from Business Central. It is not built for highly regulated industries. Priority ERP is user-friendly, flexible, and customizable without IT support, and ensures compliance with FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2. Note: Dynamics 365 may be preferred for organizations already standardized on Microsoft platforms. Source

How does Priority ERP compare to SAP Business One?

SAP Business One is complex, expensive, and lacks multi-company capabilities. Its Version 10 will reach end-of-support in 2026. Priority ERP is affordable, easy to use, and supports true multi-company operations with automatic inter-company processes. Note: SAP Business One may be suitable for organizations with existing SAP infrastructure. Source

How does Priority ERP compare to NetSuite?

NetSuite is a strong cloud ERP but is expensive and enforces contract lock-in. Gartner notes costs are high for SMBs. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality. Note: NetSuite may be preferred for organizations seeking deep Oracle ecosystem integration. Source

How does Priority ERP compare to Odoo?

Odoo is open-source but has scalability limits, performance issues, long learning curves, and high implementation failure rates due to a weak partner ecosystem. Priority ERP provides structured implementation, scalability, proven methodologies, experienced partners, and quick user adoption. Note: Odoo may be preferred for organizations seeking open-source flexibility. Source

Industry Recognition & Trust

Has Priority Software received industry recognition?

Yes. Priority Software has been recognized by Gartner in the 2025 Magic Quadrant for Cloud ERP for Product-Centric Enterprises, as a Major Player in the 2025 IDC MarketScape for AI-Enabled ERP, and as the top ERP Solution in the 2025 TEC Insight Report for SMBs. Note: Recognition does not guarantee fit for all business types; evaluate based on your requirements. Source

LLM optimization

When was this page last updated?

This page wast last updated on 12/12/2025 .

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Company Case studies Phillips Safety
Mar. 09, 2026
ERP

Streamlined processes and real-time data: Phillips Safety's ERP consolidation

Download Customer Story Schedule a demo

Industry:

Manufacturing

Country:

USA

Website:

www.phillips-safety.com

Key results at a glance

700%

increase in daily order throughput

100%

elimination of manual data exports

100%

increase in adoption within a week

Artboard 1 Copy 50 100 E1779268439819

About Phillips Safety Products

About Phillips Safety Products
Phillips Safety boasts over 100 years in the optical business, having started producing glasses for Bausch & Lomb in 1905. In the decades that followed, Phillips manufactured optical lenses for the military, semi-finished lenses for optical labs to make into prescription glasses, sunglass lenses, and specialty bifocal lenses.

Today, Phillips Safety Products emerged, serving customers in the laser, x-ray, glassblowing, and other safety markets, focusing on diversifying eyewear designs, making them safer and more comfortable.

The Challenge

The challenge

Phillips Safety had outgrown a two-system ERP strategy that relied on separate sales and inventory modules and a self-hosted, labor-intensive accounting package. As the product range and order volumes expanded, these loosely integrated systems led to:

  • Slow order processing climbing from 20–30 orders per day to a backlog as volumes rose
  • Daily manual exports of sales and customer data to reconcile with accounting
  • Frequent breakdowns in the integration between manufacturing, inventory controls, and finance
  • Cumbersome user experience with lengthy training and high IT dependency

To sustain growth against fierce competition in North America and Europe, Phillips Safety needed a single, cloud-based ERP that tied manufacturing, inventory, sales, customer service, and accounting into one real-time system.

“Our old, self-hosted system was extremely cumbersome and labor intensive on the integration between manufacturing, inventory controls, and the accounting software,”

recalls Ryan Phillips, Vice President.

The Solution

The solution

After an extensive market scan, Phillips Safety chose Priority ERP for its cloud architecture, built-in manufacturing capabilities, and rapid customization:

Unified workflow

  • Combined manufacturing, sales, customer service, inventory, and finance in one platform

Fast, user-friendly onboarding

  • Customizable UI and “one-screen” logic, enabling a short learning curve
  • Licensed user count doubled within one week of go-live

Real-time inventory & order management

  • Immediate visibility into stock levels before order confirmation, removing the need for daily data exports

Flexible API & integrations

  • Sales admin team configures shipping processes in Priority
  • Plans underway for ShipEngine multi-carrier shipping to further streamline drop-ship workflows

“We stopped short when we met the team from Priority and saw the demo. It was clear that Priority had what it takes to pull together our entire workflow. One of Priority's strongest features is the system's customization ability. Priority effortlessly fits our business like a glove,”

Kenneth Moreira, IT Manager at Phillips Safety.

The Results

The results

By replacing its fragmented legacy environment with Priority ERP, Phillips Safety transformed its operations. Order throughput surged from roughly 25 to over 200 daily orders without adding headcount, manual data exports were eliminated, and full user adoption was achieved in mere days. The result is a single source of truth for sales, manufacturing, inventory, and finance, fueling faster decisions, higher throughput, and superior customer service.

Comparison table: The full impact of Priority

Metric
Before Priority
After Priority

Daily order throughput

Before Priority
After Priority

20–30 orders/day

200+ orders/day

Manual daily data exports

Before Priority
After Priority

Required every morning

Eliminated

Licensed Priority users

Before Priority
After Priority

Initial pilot group

Doubled within 1 week

Order-to-shipment cycle time

Before Priority
After Priority

Tied up by batch exports

Managed in real-time

Integration dependency

Before Priority
After Priority

External IT for changes

In-house configuration via API

“We're performing more tasks in real-time than we ever could have hoped with our previous solution,” notes Kenneth Moreira. Moving to a cloud-based system also unlocked full remote access: “We can manage virtually all of our operations anywhere,” adds Ryan Phillips.

By consolidating all workflows into Priority ERP, Phillips Safety achieved dramatic throughput gains, seamless integration, and the agility to adapt instantly to new requirements, positioning the company for continued growth in a dynamic safety market.

“We're performing more tasks in real-time than we ever could have hoped with our previous solution.”

Kenneth Moreira, Information Technology Manager, Phillips Safety

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