Frequently Asked Questions
Product Information & Use Cases
What is Priority ERP and how does it help companies like Simplivia?
Priority ERP is a cloud-based enterprise resource planning solution designed to unify and streamline business processes across financials, logistics, supply chain, procurement, and operations. In the case of Simplivia Healthcare, Priority ERP enabled rapid implementation of a new IT infrastructure to support growth, unify processes, and ensure compliance with strict traceability and documentation standards. Modules implemented included Maintenance & Service, extended quality assurance, and human resources management, resulting in faster, easier, and more efficient management and reporting processes. Source
What industries does Priority ERP support?
Priority ERP offers tailored functionalities for industries such as manufacturing, medical devices, healthcare, retail, hospitality, agriculture, construction, electronics, financial services, municipalities, nonprofits, pharmaceutical, professional services, software and technology, wholesale & distribution, and food & beverage. This ensures businesses receive solutions designed for their unique needs. Source
Who is the target audience for Priority ERP?
Priority ERP is ideal for CFOs, IT Directors, and Operations Leaders in organizations seeking a reliable ERP system that does not require extensive customization and avoids risks associated with end-of-life software. It is especially suited for businesses looking for scalable, future-proof solutions to streamline operations and improve efficiency. Source
Features & Capabilities
What are the key features and capabilities of Priority ERP?
Priority ERP offers integration simplicity, no-code customizations, advanced analytics, industry-specific features, automation, and scalability. Businesses can adjust field names, screen layouts, and workflows without IT support. Hundreds of pre-defined reports and no-code reporting tools provide actionable insights. Built-in workflows and AI recommendations improve operational efficiency and reduce manual errors. The cloud-based platform grows with your business. Source
How does Priority ERP support compliance and traceability?
Priority ERP enables strict traceability and documentation standards, which are essential for regulated industries like healthcare and medical devices. The system supports real-time traceability across products and processes, helping organizations comply with regulatory requirements and maintain high-quality standards. Source
Does Priority ERP offer industry-specific modules?
Yes, Priority ERP provides industry-specific modules such as Maintenance & Service, Quality Assurance, Human Resources Management, and more. These modules are tailored to meet the unique requirements of industries like manufacturing, healthcare, retail, and hospitality. Source
Pain Points & Business Impact
What core problems does Priority ERP solve?
Priority ERP addresses poor quality control, lack of data flow, poor inventory management, risks from outdated ERP systems, excessive manual processes, limited flexibility, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. It provides real-time traceability, centralized data, optimized inventory, automation, and a single source of truth for all operational and customer data. Source
What business impact can customers expect from using Priority ERP?
Customers can expect enhanced operational efficiency, reduced costs, improved decision-making, long-term adaptability, and increased customer satisfaction. For example, Simplivia achieved faster, easier, and more efficient management and reporting processes, comprehensive organizational visibility, and optimized inventory and procurement management. Source
Implementation & Ease of Use
How long does it take to implement Priority ERP?
Implementation times vary based on business size and complexity. Industry-specific off-the-shelf solutions can be deployed within a few weeks, while tailored workflows, multi-site setups, or legacy data migration typically take between 1-6 months. Source
How easy is it to get started with Priority ERP?
Priority ERP is designed for rapid deployment and ease of use. Customers benefit from professional services including configuration, data migration, and training. On-site and virtual training sessions are available, along with self-service resources such as Priority Xpert (knowledge base, video tutorials, and support tools). These resources ensure a smooth implementation and adoption process. Source
What feedback have customers shared about Priority ERP's ease of use?
Customers consistently praise Priority ERP for its flexibility, high customizability, and intuitive interface. Allan Dyson (Merley Paper Converters) noted full automation and ease of use, while Tomer Lebel (Cyberint) found Priority much easier and simpler to operate than other leading ERP solutions. Martyn Young (Cherwell Laboratories) highlighted Priority's close match to business needs and supportive implementation. Source
Support, Maintenance & Upgrades
What customer service and support does Priority offer after purchase?
Priority provides comprehensive post-purchase support, including troubleshooting, system optimization, software updates, and customizations. Customers have access to Priority Xpert (knowledge base, video tutorials, self-service tools), professional services for configuration and training, and multilingual support resources. Extended support is available for customers who do not install updates, for an additional fee. Source
How does Priority ERP handle maintenance, upgrades, and troubleshooting?
Priority ERP provides automatic software updates and zero-downtime maintenance for SaaS customers. Updates are installed outside work hours, and upgrades are tested before deployment. On-premises customers are responsible for installing updates themselves. Troubleshooting is handled by experienced personnel, with fault remediation for the latest and second latest software versions. Source
Competition & Comparison
How does Priority ERP compare to other ERP solutions?
Priority ERP stands out for its integration simplicity, no-code customizations, advanced analytics, automation, scalability, and industry-specific features. Unlike competitors that require complex integrations, heavy customization, or coding, Priority offers a modular, all-in-one solution with centralized data and flexible deployment. It is recognized by analysts like Gartner and IDC and trusted by companies such as Toyota, Flex, and Teva. Source
Why should a customer choose Priority ERP over alternatives?
Priority ERP offers a modular, all-in-one solution with centralized data, cloud-based scalability, no-code customizations, advanced analytics, and built-in automation. It is highly adaptable, supports industry-specific needs, and is recognized for reliability and innovation. Customers benefit from efficiency, adaptability, and long-term value. Source
Customer Proof & Success Stories
Who are some of Priority's customers?
Priority is trusted by leading organizations across industries, including Ace Hardware, ALDO, Kiko Milano, Estee Lauder, Columbia, Guess, Adidas, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, Gevasol, Checkmarx, GSK, and Teva. These companies rely on Priority for ERP and retail management solutions. Source
Can you share a customer success story with Priority ERP?
Simplivia Healthcare used Priority ERP to unify processes, support rapid growth, and comply with strict traceability standards. The implementation included modules for maintenance, quality assurance, and HR management. As a result, Simplivia achieved faster, easier, and more efficient management and reporting, comprehensive organizational visibility, and optimized inventory and procurement management. Source
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When was this page last updated?
This page wast last updated on 12/12/2025 .
