Frequently Asked Questions

Product Overview & Offerings

What products and services does Priority Software offer?

Priority Software provides a suite of cloud-based business management solutions, including ERP systems, retail management, hospitality management, and school management platforms. The company also offers professional and implementation services, partnership opportunities, and a marketplace for extended solutions. Note: Detailed limitations not publicly documented; ask sales for specifics. Source

What is Priority ERP and who uses it?

Priority ERP is a comprehensive, scalable cloud-based enterprise resource planning platform used by over 75,000 companies in 70+ countries. It is designed for organizations of all sizes, including global enterprises and SMBs, across industries such as manufacturing, retail, healthcare, and technology. Note: Best fit for companies seeking industry-specific modules; teams needing highly specialized legacy integrations may require custom development. Source

Features & Capabilities

What are the key features of Priority Software?

Priority Software offers modular, all-in-one solutions with no-code customizations, advanced analytics, built-in automation, industry-specific modules, and a single source of truth for operational and customer data. It supports over 150 plug & play connectors, RESTful API, and embedded integrations. Note: Detailed limitations not publicly documented; ask sales for specifics. Source

Does Priority Software offer an API for integrations?

Yes, Priority Software provides an Open API for integrating with third-party applications, as well as ODBC drivers and SFTP file integration. This enables businesses to customize and extend their systems. Note: Some legacy integrations may require additional development. Source

What integrations are available with Priority Software?

Priority Software supports over 150 plug & play connectors and integrations with platforms such as SAP, Webhotelier, Ving Card, Verifone, SiteMinder, RoomPriceGenie, and more. It also offers embedded integrations and unlimited connectivity through APIs. Note: Integration availability may vary by industry and product; confirm with sales for your use case. Source

Pain Points & Problems Solved

What business challenges does Priority Software address?

Priority Software addresses poor quality control, lack of data flow, inventory management issues, manual processes, outdated systems, limited scalability, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. Note: Best fit for organizations seeking to centralize and automate operations; highly specialized needs may require custom solutions. Source

Use Cases & Target Audience

Who can benefit from using Priority Software?

Priority Software is suitable for retail business owners, operations and supply chain managers, sales and marketing managers, CFOs, IT managers, and companies in industries such as retail, manufacturing, healthcare, pharmaceuticals, and technology. Notable customers include Toyota, ALDO, Adidas, GSK, and Teva. Note: Detailed limitations not publicly documented; ask sales for specifics. Source

Customer Proof & Success Stories

What feedback have customers shared about Priority Software?

Customers have praised Priority Software for its user-friendly design, intuitive interface, and efficiency. For example, Merley Paper Converters highlighted ease of use, while Cyberint noted Priority is simpler to operate than other ERP solutions. On G2, Priority ERP has a rating of approximately 4.1/5. Note: Some users may require additional training for advanced features. Source

Can you share specific case studies or success stories?

Yes. Solara Adjustable Patio Covers improved project turnaround times; Nautilus Designs grew order volume by 30% due to integration capabilities; Dejavoo grew without increasing headcount; TOA Hotel & Spa improved guest experience with Optima; Dunlop Systems increased trust in data accuracy. See more at Priority's case studies page. Note: Results may vary by implementation and industry.

Competition & Comparison

How does Priority ERP compare to Microsoft Dynamics 365?

Microsoft Dynamics 365 requires heavy customization for industry needs and does not offer a smooth migration from Business Central. It is not built for highly regulated industries. Priority ERP is user-friendly, flexible, and customizable without IT support, and ensures compliance with FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2. Note: Dynamics 365 may be preferred for organizations already standardized on Microsoft platforms. Source

How does Priority ERP compare to SAP Business One?

SAP Business One is complex, expensive, and lacks multi-company capabilities. Its Version 10 will reach end-of-support in 2026. Priority ERP is affordable, easy to use, and supports true multi-company operations with automatic inter-company processes. Note: SAP Business One may be suitable for organizations with existing SAP infrastructure. Source

How does Priority ERP compare to NetSuite?

NetSuite is a strong cloud ERP but is expensive and enforces contract lock-in. Gartner notes costs are high for SMBs. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality. Note: NetSuite may be preferred for organizations seeking deep Oracle ecosystem integration. Source

How does Priority ERP compare to Odoo?

Odoo is open-source but has scalability limits, performance issues, long learning curves, and high implementation failure rates due to a weak partner ecosystem. Priority ERP provides structured implementation, scalability, proven methodologies, experienced partners, and quick user adoption. Note: Odoo may be preferred for organizations seeking open-source flexibility. Source

Industry Recognition & Trust

Has Priority Software received industry recognition?

Yes. Priority Software has been recognized by Gartner in the 2025 Magic Quadrant for Cloud ERP for Product-Centric Enterprises, as a Major Player in the 2025 IDC MarketScape for AI-Enabled ERP, and as the top ERP Solution in the 2025 TEC Insight Report for SMBs. Note: Recognition does not guarantee fit for all business types; evaluate based on your requirements. Source

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When was this page last updated?

This page wast last updated on 12/12/2025 .

Oct. 06, 2025
ERP

System modernization strategy: Moving beyond legacy ERP

A business person holding a laptop displaying an integrated ERP (Enterprise Resource Planning) system interface with icons for CRM, HR, and other functions, while meeting with colleagues.

Summarize with AI:

Legacy ERP systems carry a lot of history with them, decades of customizations, bolt-ons, and workarounds layered on top of outdated architecture.

When you've been running the same ERP environment for a decade or more, what once enabled efficiency now slows everything down.

Many CIOs describe it as carrying the weight of every customization and workaround built up over the years. And the truth is, legacy ERP doesn't just affect IT, it creates ripple effects across finance, supply chain, compliance, and workforce productivity.

That's why modernization is no longer framed as an IT upgrade. It's a board-level issue. If IT leaders want to maintain credibility with their peers, they need to demonstrate that ERP can still deliver what the business expects: agility, accurate data, and operational resilience.

What is ERP modernization?

ERP modernization is the process of replacing or transforming legacy, monolithic, hardcoded ERP environments with contemporary, cloud-enabled, modular, and intelligent platforms.

It's the shift from ERP as a system of record to ERP as a system of insight and innovation.  That means rebuilding the foundations: data models, integration frameworks, security layers, and workflows. Only then can ERP keep pace with new business requirements instead of holding them back.

It involves re-architecting infrastructure, data models, integration layers, and workflows to achieve higher levels of scalability, resilience, and automation. It is an enterprise-wide initiative that reshapes how core business functions like finance, supply chain, HR, manufacturing, and customer management operate in real time. Modernization is about restoring ERP's role as a driver of efficiency and insight rather than a barrier.

Why modernizing legacy ERP systems is a priority

When systems lag behind, inaccurate reporting, delayed closes, and compliance gaps can quickly erode trust. And when business leaders lose confidence in data, they often blame IT leadership, and credibility issues creep in, as outdated ERP systems create fragmented data environments, generate inaccurate reporting, and expose organizations to compliance failures. Legacy ERP systems also often struggle to integrate with new applications, limiting adoption of cloud, AI, and automation, and Many IT leaders find themselves managing costly customizations that lock them into legacy vendors without delivering business value.

If your ERP is pushing your teams back to spreadsheets, maintenance costs are rising without a clear ROI, or users often complain about limited features like mobile access and outdated user interface, those are all clear signals that your ERP is outdated and requires revision. 

Key drivers of ERP modernization

Changing Business Models and Digital Transformation

Today's business environments are changing at the speed of light, and the older systems just can't keep abreast.

Many organizations are moving to subscription billing, managing multiple entities, and using digital channels, which creates a need for more flexible ERP environments capable of supporting recurring billing, multi-entity structures, and digital commerce, to name a few. Legacy systems built for static, structured operations usually cannot keep pace with these dynamic requirements. CIOs must ensure their ERP can adapt to continuously evolving value chains, from direct-to-consumer channels to platform-based ecosystems.

Need for real-time decision making

Another driver is decision velocity. Decision-making windows have compressed, and executives expect to see real-time dashboards before they walk into board meetings. Legacy ERP still runs on batch cycles, so by the time the data reaches them, it's already stale. Modern ERP platforms usually offer real-time data processing, in-memory analytics, and predictive modeling, enabling instant access to reliable information that supports informed, strategic decision making.

Regulatory compliance and data security

Financial reporting standards constantly evolve, data privacy rules tighten, and every industry now has its own set of mandates. At the same time, security threats are becoming more sophisticated. Legacy ERP systems, with outdated controls and fragmented audit trails, leave organizations exposed.

Many IT leaders will quietly admit they rely on manual workarounds just to get through an audit cycle. That might work once or twice, but it's not sustainable and it puts credibility at risk. With modern ERP systems, encryption is built in, compliance checks run automatically, and reporting is standardized, which results in not just easier audits but real peace of mind for decision makers and stakeholders who no longer have to worry about last-minute fixes before regulators arrive.

Workforce expectations and remote collaboration

Your teams are probably used to consumer-grade apps, and they expect the same from the ERP they themselves use. When systems are clunky or locked behind a VPN, adoption plummets. And once employees turn to shadow IT, control is lost. Modern ERP gives them browser-based, mobile-first tools, aligned with how people actually work today. Enabling a modern workforce is critical to increasing ERP adoption and ensuring

productivity across distributed teams.

Schedule a no-obligation call with one of our experts to get expert advice on how Priority can help streamline your operations.

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Benefits of ERP modernization

Increased agility and scalability

Agility is the ability to respond to acquisitions, new markets, or global expansions without rebuilding your systems, and modern ERP platforms can easily scale horizontally and vertically, supporting multi-entity structures, global operations, and fast onboarding of new business units, which support the alignment of system growth with business expansion without costly reimplementation.

Enhanced data insights and reporting

The data produced by legacy ERP environments is, very often, neither consistent nor timely. Legacy ERP systems typically run on siloed modules and years of customizations, which means finance, operations, and sales departments are rarely working from a single version of the truth. Reports are generated through batch processing, so by the time decision-makers receive the information, it is usually no longer relevant. To compensate, teams export data into spreadsheets or build shadow systems, introducing errors and discrepancies that only deepen mistrust. Executives quickly recognize when the numbers don't add up across departments, and when that happens, confidence in both the system and IT leadership deteriorates.

Modern systems consolidate disparate datasets and apply advanced analytics for faster, more accurate reporting. With features like real-time dashboards, predictive analytics, and machine learning, modern ERP systems reduce dependency on external BI tools and deliver constant, real-time, data-driven insights.

Improved user productivity

The outdated workflows of your legacy system probably drive employees to spend hours on manual reconciliations, duplicate entries, and error correction. A modern ERP system streamlines workflows, delivers modern interfaces, automates those processes, reduces latency, and frees staff for higher-value work.

Better customer and employee experiences

ERP modernization creates a connected ecosystem where customer interactions, order management, and employee workflows are unified.

With a legacy ERP system, customer interactions, order management, and employee workflows are usually managed through disconnected modules or external applications that don't communicate effectively. A customer places an order, but fulfillment staff may not see it in real time, leading to delays or errors. Service teams can't provide accurate status updates because they're relying on outdated batch reports.

When ERP systems are modernized, customers get faster order fulfillment, real-time updates, and smoother service interactions. This results in faster response times, improved service levels, and stronger engagement across internal and external stakeholders.

Stronger security and compliance

Legacy ERP systems very often depend on outdated patches and fixed architectures, exposing organizations to data breaches and regulatory penalties.

Modern ERP platforms embed security into the core architecture, delivering cloud-native controls, continuous upgrades and fixes, and automated compliance monitoring, assuring both boards and regulators that the ERP environment is resilient, secure, and compliant as new threats and regulations emerge.

5 Common ERP modernization approaches and strategies

Rehosting (Lift and Shift)

Rehosting is migrating the existing ERP environment as-is to a cloud infrastructure without altering code or architecture.

It reduces infrastructure costs and provides scalability, but it doesn't address process inefficiencies or technical debt. It can be compared to relocating to a new building without changing the internal layout. Rehosting is sometimes used as a short-term measure, a “bridge” or transitional step toward deeper modernization.

Replatforming strategy

Replatforming modifies certain components of the ERP system, like the database layer or middleware, while leaving core ERP processes intact.

It can improve the performance of some functionalities and reduce some legacy overhead, but it still carries forward many limitations and requires careful assessment of dependencies to avoid technical debt.

Refactoring and re-engineering

Refactoring is breaking down legacy code and rebuilding the components using modern development frameworks, service-oriented architectures, and cloud-native design principles, redesigning the way the system behaves under load, how it scales, and how it integrates with other applications.

This approach requires greater effort and upfront investment, but it eliminates the underlying causes of inefficiency rather than masking them, as it addresses systemic issues such as monolithic codebases that create performance bottlenecks, outdated security models that expose vulnerabilities, and rigid architectures that limit extensibility.

Complete system replacement

Sometimes, when systems are too customized, unsupported, or misaligned with business objectives, replacement is the only logical path.

Full replacement eliminates all legacy ERP components in favor of a new, modern solution. It allows IT to start fresh, standardize processes, and deploy an ERP designed for today's demands. Yes, it's disruptive, but it's also the only way to reset when legacy ERP has become unmanageable.

Hybrid modernization approach

A hybrid strategy combines elements of rehosting, replatforming, and refactoring to modernize in phases.

Most organizations choose a hybrid approach because it balances risk, cost, and continuity.

Critical modules are replaced first, while others are maintained temporarily.

The main challenge in this approach is governance- maintaining a clear roadmap and ensuring each phase moves closer to a modernized whole, not another patchwork of systems.

Modern ERP system features to look for

Cloud-native or cloud-first architecture

An ERP built on cloud-native/cloud-first architecture is built on containerized services and microservices. It scales horizontally to handle growth, ensures redundancy through distributed infrastructure, and receives updates seamlessly without disrupting ongoing operations. This means less reliance on heavy maintenance cycles, avoiding downtime during upgrades, and reallocating IT resources away from infrastructure management toward business enablement.

Modular and scalable design

A modular and scalable ERP design gives the organization control over how the system grows. You don't have to buy into every feature upfront or carry modules you don't use. Instead, you can start with only the essentials and add capabilities as the business's needs evolve. This keeps the system lean, and avoids the costly cycle of replacing systems.

AI, automation, and predictive analytics

AI-driven functionality enables anomaly detection, predictive forecasting, and automated process execution. Automation reduces manual intervention in repetitive processes, and predictive analytics takes the data already flowing through the system and applies models that highlight risks, forecast demand, or flag outliers.

Real-time dashboards and mobile access

Decision-making no longer happens only in front of a desk. Leaders, managers, and staff need to see accurate data wherever they are. Legacy systems that rely on static reports create delays and force people to act on outdated information. With live dashboards and mobile access, the right information is always available, supporting quicker, more confident decisions across the organization.

Built-in integration and API ecosystem

Many businesses rely on connections to eCommerce, CRM, supply chain partners, payment platforms, and other industry-specific tools. Legacy systems often require custom code or manual workarounds for each connection, which is slow, expensive, and fragile.

A modern ERP with open APIs reduces integration complexity and ensures new technologies can be adopted quickly.

Modern ERP is not a luxury – It's a competitive necessity

Legacy ERP carries weight that organizations can no longer afford to drag forward, as the market no longer gives companies the breathing room to operate on outdated systems, and ERP modernization is now a prerequisite for competing in digital markets.

Legacy systems drain efficiency, slow growth, and erode leadership credibility, while modern platforms enable real-time insight, scalability, and business model innovation.

The decision to modernize an entire ERP system is a strategic initiative that reshapes how the entire enterprise operates. The organizations that choose to modernize position themselves as agile, secure, and data-driven, with the ability to adapt continuously and compete with confidence.

How Priority Software can help

Built on a cloud-first architecture, Priority ERP offers modular deployment, real-time analytics, mobile access, and an open API framework that supports continuous innovation.

Priority offers a balance between enterprise-grade functionality and ease of use. Organizations can implement what they need today and expand as requirements evolve, avoiding the complexity and cost that often accompany large-scale ERP projects.

With Priority, businesses gain a future-ready system that adapts to new models, integrates seamlessly across operations, and supports strategic, long-term growth.

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