Frequently Asked Questions

Product Overview & Offerings

What products and services does Priority Software offer?

Priority Software provides a suite of cloud-based business management solutions, including ERP systems, retail management, hospitality management, and school management platforms. The company also offers professional and implementation services, partnership opportunities, and a marketplace for extended solutions. Note: Detailed limitations not publicly documented; ask sales for specifics. Source

What is Priority ERP and who uses it?

Priority ERP is a comprehensive, scalable cloud-based enterprise resource planning platform used by over 75,000 companies in 70+ countries. It is designed for organizations of all sizes, including global enterprises and SMBs, across industries such as manufacturing, retail, healthcare, and technology. Note: Best fit for companies seeking industry-specific modules; teams needing highly specialized legacy integrations may require custom development. Source

Features & Capabilities

What are the key features of Priority Software?

Priority Software offers modular, all-in-one solutions with no-code customizations, advanced analytics, built-in automation, industry-specific modules, and a single source of truth for operational and customer data. It supports over 150 plug & play connectors, RESTful API, and embedded integrations. Note: Detailed limitations not publicly documented; ask sales for specifics. Source

Does Priority Software offer an API for integrations?

Yes, Priority Software provides an Open API for integrating with third-party applications, as well as ODBC drivers and SFTP file integration. This enables businesses to customize and extend their systems. Note: Some legacy integrations may require additional development. Source

What integrations are available with Priority Software?

Priority Software supports over 150 plug & play connectors and integrations with platforms such as SAP, Webhotelier, Ving Card, Verifone, SiteMinder, RoomPriceGenie, and more. It also offers embedded integrations and unlimited connectivity through APIs. Note: Integration availability may vary by industry and product; confirm with sales for your use case. Source

Pain Points & Problems Solved

What business challenges does Priority Software address?

Priority Software addresses poor quality control, lack of data flow, inventory management issues, manual processes, outdated systems, limited scalability, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. Note: Best fit for organizations seeking to centralize and automate operations; highly specialized needs may require custom solutions. Source

Use Cases & Target Audience

Who can benefit from using Priority Software?

Priority Software is suitable for retail business owners, operations and supply chain managers, sales and marketing managers, CFOs, IT managers, and companies in industries such as retail, manufacturing, healthcare, pharmaceuticals, and technology. Notable customers include Toyota, ALDO, Adidas, GSK, and Teva. Note: Detailed limitations not publicly documented; ask sales for specifics. Source

Customer Proof & Success Stories

What feedback have customers shared about Priority Software?

Customers have praised Priority Software for its user-friendly design, intuitive interface, and efficiency. For example, Merley Paper Converters highlighted ease of use, while Cyberint noted Priority is simpler to operate than other ERP solutions. On G2, Priority ERP has a rating of approximately 4.1/5. Note: Some users may require additional training for advanced features. Source

Can you share specific case studies or success stories?

Yes. Solara Adjustable Patio Covers improved project turnaround times; Nautilus Designs grew order volume by 30% due to integration capabilities; Dejavoo grew without increasing headcount; TOA Hotel & Spa improved guest experience with Optima; Dunlop Systems increased trust in data accuracy. See more at Priority's case studies page. Note: Results may vary by implementation and industry.

Competition & Comparison

How does Priority ERP compare to Microsoft Dynamics 365?

Microsoft Dynamics 365 requires heavy customization for industry needs and does not offer a smooth migration from Business Central. It is not built for highly regulated industries. Priority ERP is user-friendly, flexible, and customizable without IT support, and ensures compliance with FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2. Note: Dynamics 365 may be preferred for organizations already standardized on Microsoft platforms. Source

How does Priority ERP compare to SAP Business One?

SAP Business One is complex, expensive, and lacks multi-company capabilities. Its Version 10 will reach end-of-support in 2026. Priority ERP is affordable, easy to use, and supports true multi-company operations with automatic inter-company processes. Note: SAP Business One may be suitable for organizations with existing SAP infrastructure. Source

How does Priority ERP compare to NetSuite?

NetSuite is a strong cloud ERP but is expensive and enforces contract lock-in. Gartner notes costs are high for SMBs. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality. Note: NetSuite may be preferred for organizations seeking deep Oracle ecosystem integration. Source

How does Priority ERP compare to Odoo?

Odoo is open-source but has scalability limits, performance issues, long learning curves, and high implementation failure rates due to a weak partner ecosystem. Priority ERP provides structured implementation, scalability, proven methodologies, experienced partners, and quick user adoption. Note: Odoo may be preferred for organizations seeking open-source flexibility. Source

Industry Recognition & Trust

Has Priority Software received industry recognition?

Yes. Priority Software has been recognized by Gartner in the 2025 Magic Quadrant for Cloud ERP for Product-Centric Enterprises, as a Major Player in the 2025 IDC MarketScape for AI-Enabled ERP, and as the top ERP Solution in the 2025 TEC Insight Report for SMBs. Note: Recognition does not guarantee fit for all business types; evaluate based on your requirements. Source

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When was this page last updated?

This page wast last updated on 12/12/2025 .

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Priority Software 2025 year in review: Building the foundation for an AI-driven ERP future

Barry Spielman

Director of Product Marketing

Summarize with AI:

2025 was a defining year for Priority Software.

Not because of a single announcement or milestone, but because of consistent progress across product innovation, strategic partnerships, acquisitions, and global recognition from leading industry analysts. Over the past year, Priority strengthened its position as a modern cloud ERP platform for mid-market organizations navigating complexity, growth, and increasing pressure to do more with data.

Here's a look back at the moments that shaped Priority's growth and strategy 2025, and what they signal for the future.

Analyst recognition that reflects real market momentum

Throughout 2025, Priority was recognized by multiple independent analyst firms, reinforcing its growing relevance in the global ERP landscape, especially as AI becomes a core requirement, not a nice-to-have.

Named a Major Player in the IDC MarketScape for AI-Enabled ERP

Priority's momentum around AI was reinforced in 2025 when it was named a Major Player in the IDC MarketScape: Worldwide AI-Enabled Midsize Business ERP Applications. IDC pointed to Priority's clear direction with aiERP: instead of layering AI on top of ERP, intelligence is built directly into the system's core. The result is AI that supports real work as it happens, surfacing insights, guiding decisions, and reducing manual effort within everyday processes. It's a practical approach that reflects how ERP is actually used, and where it's heading next.

Recognized as a Niche Player in the Gartner Magic Quadrant for Cloud ERP

Priority was also recognized as a Niche Player in the Gartner® Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises for the fifth time. This placement reflects Priority's strength in serving complex, product-centric organizations, particularly in manufacturing, distribution, retail, and food & beverage, where flexibility, customization, and operational depth matter more than one-size-fits-all solutions.

Continued validation from Panorama Consulting Group

Priority's industry focus was further validated by Panorama Consulting Group, including:

These acknowledgments  highlight Priority's ability to meet the real operational and regulatory demands of specialized industries, where traceability, compliance, and scalability are critical.

Additionally, Priority was listed as the #1 ERP for EMBs in TEC's 2025 Insight Report.

aiERP: Moving ERP from system of record to system of intelligence

One of the most important developments of 2025 was the launch of aiERP. Rather than positioning AI as a standalone feature, Priority introduced aiERP as an architectural evolution, embedding AI directly into the core ERP experience. The goal: to help organizations move faster from data to action.

aiERP is designed to:

  • Surface insights in context, at the moment decisions are made
  • Reduce manual effort across finance, operations, and supply chain
  • Support predictive and descriptive analytics without added complexity

This approach reflects a broader shift in ERP expectations – where intelligence is expected to be native, explainable, and operationally useful.

Strategic partnerships that extend customer value

In 2025, Priority expanded its ecosystem through a strategic partnership with Citrin Cooperman, bringing together ERP technology and advisory expertise to support organizations undergoing digital and operational transformation.

The partnership focuses on helping mid-market businesses align technology decisions with financial, operational, and growth objectives, effectively bridging the gap between system capabilities and real-world execution.

Expanding capabilities through targeted acquisitions

Priority also continued to invest in its platform and customer base through strategic acquisitions:

The acquisition of construction consultant Expo-Net significantly expanded Priority's footprint in the construction sector. Expo-Net brings deep, hands-on experience implementing ERP solutions for construction and project-driven organizations, an industry where project costing, subcontractor management, compliance, and real-time financial control are critical.

By bringing this expertise in-house, Priority strengthens its ability to support construction companies with complex operational and regulatory requirements, while accelerating time-to-value for customers in this space.

Priority also acquired SCS, extending its supply chain and logistics capabilities to better support organizations managing complex fulfillment, inventory, and distribution operations.

Together, these acquisitions reflect Priority's broader strategy: invest in industry depth, not just horizontal features, ensuring customers get solutions shaped by real operational knowledge, not generic templates.

A platform built for growth without end of life surprises

As many organizations continue to face ERP end-of-life deadlines and forced migrations, Priority's long-term commitment to platform continuity remains a key differentiator.

With:

  • Regular, non-disruptive upgrades
  • Strong no-code and low-code customization tools
  • Open APIs and a broad partner ecosystem

Priority enables customers to evolve their systems over time, without costly re-implementations or dead-end roadmaps.

Looking ahead

2025 wasn't about chasing trends. It was about laying the groundwork.

With aiERP, growing analyst recognition, expanded industry focus, and a stronger ecosystem, Priority enters the next phase with a clear direction: helping organizations run smarter, adapt faster, and build systems that grow with them.

As expectations for ERP continue to rise, Priority's focus remains practical, flexible, and grounded in how businesses actually operate.

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The Author

Barry Spielman

Director of Product Marketing

Barry Spielman is a seasoned B2B marketing professional. A skilled public speaker and organizer, Barry has managed large teams and executed complex initiatives across PR, analyst relations, events, SEO, and advertising. With a track record of publishing content and achieving industry recognition, he is known for his excellent interpersonal skills and collaborative approach to achieving results.