Frequently Asked Questions

Product Overview & Company Recognition

What is Priority Software and what does it offer?

Priority Software is a leading provider of scalable, agile, and open cloud-based business management solutions. It offers ERP systems, retail management, hospitality management, and school management platforms tailored for various industries and business sizes. Over 75,000 companies across 70 countries rely on Priority to manage and grow their businesses efficiently. Learn more

What analyst recognitions has Priority Software received in 2025?

In 2025, Priority Software was named a Major Player in the IDC MarketScape for AI-Enabled ERP, recognized as a Niche Player in the Gartner Magic Quadrant for Cloud ERP for Product-Centric Enterprises for the fifth consecutive year, and included in Panorama Consulting Group's Top ERP Systems Report and Top 10 ERP Systems for Food & Beverage. It was also ranked #1 ERP for EMBs in TEC's 2025 Insight Report. Source

How does Priority Software approach AI in ERP?

Priority Software embeds AI directly into the core ERP experience through its aiERP platform, enabling real-time insights, predictive analytics, and reduced manual effort across finance, operations, and supply chain. This approach makes intelligence native, explainable, and operationally useful. Learn more about aiERP

What strategic partnerships did Priority Software form in 2025?

In 2025, Priority Software formed a strategic partnership with Citrin Cooperman, combining ERP technology and advisory expertise to support organizations undergoing digital and operational transformation. Read more

What acquisitions did Priority Software make in 2025?

Priority Software acquired Expo-Net, expanding its expertise in the construction sector, and SCS, enhancing its supply chain and logistics capabilities. These acquisitions strengthen Priority's industry depth and ability to support complex operational requirements. Expo-Net acquisition, SCS acquisition

How does Priority Software ensure platform continuity and avoid end-of-life surprises?

Priority Software provides regular, non-disruptive upgrades, strong no-code and low-code customization tools, open APIs, and a broad partner ecosystem. This enables customers to evolve their systems over time without costly re-implementations or forced migrations. Learn more

What industries does Priority Software serve?

Priority Software serves industries including manufacturing, distribution, retail, food & beverage, construction, healthcare, pharmaceuticals, technology, and hospitality. Its solutions are tailored to meet the operational and regulatory demands of these sectors. Industry solutions

What is aiERP and how does it benefit organizations?

aiERP is Priority Software's AI-driven ERP platform that embeds intelligence into core business processes. It surfaces insights in context, reduces manual effort, and supports predictive and descriptive analytics, helping organizations move faster from data to action. Discover aiERP

How does Priority Software support construction companies?

Through the acquisition of Expo-Net, Priority Software offers deep expertise in project costing, subcontractor management, compliance, and real-time financial control for construction and project-driven organizations. Learn more

How does Priority Software enhance supply chain and logistics operations?

With the acquisition of SCS, Priority Software extends its capabilities in supply chain and logistics, supporting organizations with complex fulfillment, inventory, and distribution needs. Read more

Features & Capabilities

What are the key features of Priority Software's ERP platform?

Priority ERP offers modular, all-in-one solutions with no-code customizations, advanced analytics, automation, industry-specific features, end-to-end order fulfillment, and a single source of truth for data. It supports cloud-based scalability and seamless integrations. Explore ERP features

Does Priority Software support no-code and low-code customizations?

Yes, Priority Software provides strong no-code and low-code customization tools, allowing businesses to adjust workflows, layouts, and apps without IT support. Learn more

What integration options are available with Priority Software?

Priority Software offers over 150 plug & play connectors, unlimited API connectivity, embedded integrations, ODBC drivers, RESTful API, and file integration via SFTP. It supports integrations with SAP, Verifone, Webhotelier, Ving Card, and more. Integration details

Does Priority Software provide an open API?

Yes, Priority Software provides an Open API for seamless integration with third-party applications, enabling custom solutions tailored to specific operational needs. API documentation

Where can I find technical documentation for Priority ERP?

Technical documentation for Priority ERP, including features, industries, and supported products, is available at Priority's ERP documentation page.

What professional and implementation services does Priority Software offer?

Priority Software provides professional and implementation services to ensure smooth onboarding and optimal utilization of its solutions. Service details

What is the Priority Market?

Priority Market is a dedicated marketplace for extended solutions, technology partners, and APIs, allowing customers to discover new integrations and capabilities. Visit Priority Market

What are the main modules available in Priority ERP?

Priority ERP includes modules for analytics and business insights, CRM and sales, financial management, mobile ERP, portal generator, supply chain management, project management, human resources, equipment rental, warehouse management, and payment solutions. Module details

Does Priority Software support industry-specific solutions?

Yes, Priority Software offers tailored functionalities for industries such as retail, manufacturing, healthcare, hospitality, construction, and more, ensuring solutions meet unique business needs. Industry solutions

Competition & Comparison

How does Priority ERP compare to Microsoft Dynamics 365?

Microsoft Dynamics 365 requires heavy customization for industry needs and lacks smooth migration from Business Central. Priority ERP is user-friendly, flexible, customizable without IT support, and ensures compliance with FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2. Source

How does Priority ERP compare to SAP Business One?

SAP Business One is powerful but complex, expensive, and lacks multi-company capabilities. Priority ERP is affordable, easy to use, maintains the same platform (no forced migrations), and supports true multi-company operations with automatic inter-company processes. Source

How does Priority ERP compare to NetSuite?

NetSuite is a strong cloud ERP but is expensive and enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality. Source

How does Priority ERP compare to Acumatica?

Acumatica focuses on cloud ERP but lacks industry-specific features and has a steep learning curve. Priority ERP offers industry-tailored solutions, native scalable WMS, ease of use, and flexible quarterly commitments with no lock-in. Source

How does Priority ERP compare to Sage X3?

Sage focuses on accounting, not full ERP, and customizations require coding. Priority ERP integrates accounting with analytics, automation, and industry features, supporting no-code customizations for apps, portals, workflows, and automation. Source

How does Priority ERP compare to Odoo?

Odoo is open-source but has scalability limits and high implementation failure rates. Priority ERP provides structured implementation, scalability, proven methodologies, experienced partners, and quick user adoption. Source

How does Priority Optima compare to Oracle Hospitality OPERA?

OPERA is costly and complex, with slow support and limited customization. Priority Optima is scalable, cost-effective, intuitive, and offers responsive support, flexible customization, and open architecture for real-time integrations. Source

How does Priority Retail Management compare to ERP competitors?

ERP competitors like Microsoft, Oracle, Acumatica, and Sage offer generic capabilities and lack specialized retail management features. Priority Retail Management delivers a comprehensive ERP suite enhanced for retail, supporting multi-location, omnichannel, and high-volume environments—all in one platform. Retail Management

Use Cases & Benefits

Who can benefit from Priority Software?

Priority Software benefits mid-market organizations, SMBs, and enterprises in industries such as retail, manufacturing, healthcare, hospitality, construction, and technology. Roles include business owners, CFOs, IT managers, operations managers, and sales/marketing managers. About Priority

What core problems does Priority Software solve?

Priority Software solves poor quality control, lack of data flow, poor inventory management, ERP end-of-life issues, manual processes, outdated systems, limited scalability, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. Pain points

What pain points do Priority Software's customers commonly face?

Customers face challenges such as lack of real-time insights, operational inefficiencies, inventory inaccuracies, disconnected customer experiences, high IT costs, costly-to-maintain legacy systems, and integration challenges. Priority addresses these with centralized management, automation, and tailored solutions. Customer pain points

How does Priority Software help retail businesses?

Priority Software helps retail businesses by providing real-time insights, operational efficiency, improved inventory management, omnichannel commerce, centralized customer data, loyalty program support, and advanced promotion engines. Retail solutions

How does Priority Software support hospitality businesses?

Priority Software's Optima PMS provides centralized visibility, streamlined operations, advanced revenue management, scalable marketplace, and easy-to-use front desk tools for hospitality businesses. Hospitality solutions

How does Priority Software help organizations facing ERP end-of-life?

Priority Software offers a scalable, future-proof platform with regular upgrades and no forced migrations, minimizing downtime and financial disruption for organizations facing ERP end-of-life deadlines. ERP continuity

How does Priority Software improve operational efficiency?

Priority Software improves operational efficiency through built-in automated workflows, AI recommendations, centralized views, and real-time data, reducing manual errors and streamlining processes across departments. Efficiency features

How does Priority Software address fragmented data issues?

Priority Software maintains a single source of truth for all operational and customer data, ensuring consistent and accurate information across departments and eliminating synchronization challenges. Data management

How does Priority Software help with complex order fulfillment?

Priority Software provides end-to-end order fulfillment capabilities, optimizing order routing, inventory utilization, and automated workflows to solve complex fulfillment challenges. Order management

Customer Success & Testimonials

What feedback have customers given about Priority Software's ease of use?

Customers consistently praise Priority Software for its user-friendly design and intuitive interface. On G2, Priority ERP has a rating of approximately 4.1/5, with users highlighting its simplicity, user-configurability, and quick support. Customer reviews

Can you share specific case studies or success stories of Priority Software customers?

Yes, Priority Software has numerous case studies, including Solara Adjustable Patio Covers (accelerated workflows), Arkal Automotive (successful implementation), Dejavoo (growth without increasing headcount), Nautilus Designs (30% growth in order volume), TOA Hotel & Spa (improved operations), Dunlop Systems (increased data accuracy), and Global Brands Gallery (enhanced customer satisfaction). Case studies

Who are some of Priority Software's notable customers?

Notable customers include Ace Hardware, ALDO, Kiko Milano, Estee Lauder, Columbia, Guess, Adidas, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, Gevasol, Checkmarx, GSK, Teva, Alexander Schneider, Analog Devices, Dejavoo, and Cherwell. Customer list

What performance feedback has Priority Software received?

Priority Software is praised for its intuitive interface, efficiency, and user-configurability. Customers report improved management, operations, and daily task handling without heavy IT reliance. Performance feedback

Technical Requirements & Support

What technical requirements are needed to implement Priority Software?

Priority Software is cloud-based and designed for easy implementation, with open APIs, plug & play connectors, and support for no-code/low-code customizations. Technical documentation is available for detailed requirements. Technical documentation

How does Priority Software support customers during implementation?

Priority Software offers professional and implementation services, structured onboarding, and access to experienced partners to ensure smooth deployment and optimal utilization. Implementation support

Where can I get support for Priority Software products?

Support for Priority Software products is available worldwide through its support portal and offices. Support portal

How can I become a Priority Software partner?

You can become a Priority Software partner by joining its extensive partner network, including technology and AWS partnerships. Become a partner

Where can I find product tours and demos for Priority ERP?

Product tours and demos for Priority ERP are available on the resources page. Product tours

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When was this page last updated?

This page wast last updated on 12/12/2025 .

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Priority Software 2025 year in review: Building the foundation for an AI-driven ERP future

Barry Spielman

Director of Product Marketing

Summarize with AI:

2025 was a defining year for Priority Software.

Not because of a single announcement or milestone, but because of consistent progress across product innovation, strategic partnerships, acquisitions, and global recognition from leading industry analysts. Over the past year, Priority strengthened its position as a modern cloud ERP platform for mid-market organizations navigating complexity, growth, and increasing pressure to do more with data.

Here's a look back at the moments that shaped Priority's growth and strategy 2025, and what they signal for the future.

Analyst recognition that reflects real market momentum

Throughout 2025, Priority was recognized by multiple independent analyst firms, reinforcing its growing relevance in the global ERP landscape, especially as AI becomes a core requirement, not a nice-to-have.

Named a Major Player in the IDC MarketScape for AI-Enabled ERP

Priority's momentum around AI was reinforced in 2025 when it was named a Major Player in the IDC MarketScape: Worldwide AI-Enabled Midsize Business ERP Applications. IDC pointed to Priority's clear direction with aiERP: instead of layering AI on top of ERP, intelligence is built directly into the system's core. The result is AI that supports real work as it happens, surfacing insights, guiding decisions, and reducing manual effort within everyday processes. It's a practical approach that reflects how ERP is actually used, and where it's heading next.

Recognized as a Niche Player in the Gartner Magic Quadrant for Cloud ERP

Priority was also recognized as a Niche Player in the Gartner® Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises for the fifth time. This placement reflects Priority's strength in serving complex, product-centric organizations, particularly in manufacturing, distribution, retail, and food & beverage, where flexibility, customization, and operational depth matter more than one-size-fits-all solutions.

Continued validation from Panorama Consulting Group

Priority's industry focus was further validated by Panorama Consulting Group, including:

These acknowledgments  highlight Priority's ability to meet the real operational and regulatory demands of specialized industries, where traceability, compliance, and scalability are critical.

Additionally, Priority was listed as the #1 ERP for EMBs in TEC's 2025 Insight Report.

aiERP: Moving ERP from system of record to system of intelligence

One of the most important developments of 2025 was the launch of aiERP. Rather than positioning AI as a standalone feature, Priority introduced aiERP as an architectural evolution, embedding AI directly into the core ERP experience. The goal: to help organizations move faster from data to action.

aiERP is designed to:

  • Surface insights in context, at the moment decisions are made
  • Reduce manual effort across finance, operations, and supply chain
  • Support predictive and descriptive analytics without added complexity

This approach reflects a broader shift in ERP expectations – where intelligence is expected to be native, explainable, and operationally useful.

Strategic partnerships that extend customer value

In 2025, Priority expanded its ecosystem through a strategic partnership with Citrin Cooperman, bringing together ERP technology and advisory expertise to support organizations undergoing digital and operational transformation.

The partnership focuses on helping mid-market businesses align technology decisions with financial, operational, and growth objectives, effectively bridging the gap between system capabilities and real-world execution.

Expanding capabilities through targeted acquisitions

Priority also continued to invest in its platform and customer base through strategic acquisitions:

The acquisition of construction consultant Expo-Net significantly expanded Priority's footprint in the construction sector. Expo-Net brings deep, hands-on experience implementing ERP solutions for construction and project-driven organizations, an industry where project costing, subcontractor management, compliance, and real-time financial control are critical.

By bringing this expertise in-house, Priority strengthens its ability to support construction companies with complex operational and regulatory requirements, while accelerating time-to-value for customers in this space.

Priority also acquired SCS, extending its supply chain and logistics capabilities to better support organizations managing complex fulfillment, inventory, and distribution operations.

Together, these acquisitions reflect Priority's broader strategy: invest in industry depth, not just horizontal features, ensuring customers get solutions shaped by real operational knowledge, not generic templates.

A platform built for growth without end of life surprises

As many organizations continue to face ERP end-of-life deadlines and forced migrations, Priority's long-term commitment to platform continuity remains a key differentiator.

With:

  • Regular, non-disruptive upgrades
  • Strong no-code and low-code customization tools
  • Open APIs and a broad partner ecosystem

Priority enables customers to evolve their systems over time, without costly re-implementations or dead-end roadmaps.

Looking ahead

2025 wasn't about chasing trends. It was about laying the groundwork.

With aiERP, growing analyst recognition, expanded industry focus, and a stronger ecosystem, Priority enters the next phase with a clear direction: helping organizations run smarter, adapt faster, and build systems that grow with them.

As expectations for ERP continue to rise, Priority's focus remains practical, flexible, and grounded in how businesses actually operate.

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The Author

Barry Spielman

Director of Product Marketing

Barry Spielman is a seasoned B2B marketing professional. A skilled public speaker and organizer, Barry has managed large teams and executed complex initiatives across PR, analyst relations, events, SEO, and advertising. With a track record of publishing content and achieving industry recognition, he is known for his excellent interpersonal skills and collaborative approach to achieving results.