Frequently Asked Questions

Product Overview & Company Information

What is Priority Software and what does it do?

Priority Software is a leading provider of scalable, agile, and open cloud-based business management solutions. It serves organizations of all sizes and industries, offering real-time access to business data and insights from any device. Over 75,000 companies across 70 countries use Priority to manage and grow their businesses efficiently. Learn more.

What products and services does Priority Software offer?

Priority Software offers a comprehensive suite of business management solutions, including:

See the Company Profile for details.

Which industries does Priority Software serve?

Priority Software serves a wide range of industries, including agriculture, nonprofits, professional services, retail, hospitality, manufacturing, pharmaceutical, wholesale & distribution, electronics, healthcare, medical devices, software & technology, financial services, and construction. See all industries.

How many customers and partners does Priority Software have?

Priority Software is trusted by over 75,000 customers in more than 70 countries and has a network of 100+ partners worldwide.

Who are some notable customers of Priority Software?

Notable customers include Ace Hardware, ALDO, Adidas, Estee Lauder, Columbia, Guess, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, GSK, Teva, and Checkmarx. See more customers.

Features & Capabilities

What are the key features of Priority Software?

Key features include:

Does Priority Software offer AI-powered capabilities?

Yes, Priority's aiERP suite embeds artificial intelligence and machine learning into its core architecture. Users can interact with the ERP using natural language, create complex business rules, generate and summarize reports, forecast demand, and optimize delivery routes. Learn more about aiERP.

What integrations does Priority Software support?

Priority Software supports over 150 plug & play connectors, unlimited API connectivity, and embedded integrations. Key integrations include:

See the Hospitality Marketplace and Cloud ERP for details.

Does Priority Software provide an open API?

Yes, Priority Software provides an Open API for seamless integration with third-party applications. This allows businesses to create custom integrations and tailor their systems to specific needs. Learn more about the Open API.

Is technical documentation available for Priority Software?

Yes, Priority Software provides comprehensive technical documentation for its ERP solutions, covering features, industries, and supported products. Access the documentation here.

Use Cases & Benefits

Who can benefit from using Priority Software?

Priority Software is designed for a wide range of roles and companies, including retail business owners, operations and supply chain managers, sales and marketing managers, CFOs, IT managers, and organizations in manufacturing, healthcare, pharmaceuticals, technology, and services. It is ideal for businesses seeking scalability, efficiency, and industry-specific solutions.

What core business problems does Priority Software solve?

Priority Software addresses:

What pain points does Priority Software address for retail businesses?

Priority Software helps retail businesses overcome:

It provides centralized management, real-time insights, automation, and omnichannel capabilities. Learn more.

How does Priority Software help with operational efficiency?

Priority Software boosts operational efficiency through built-in automated workflows, AI recommendations, centralized data, and real-time reporting. This reduces manual processes, improves resource utilization, and enables faster, data-driven decisions.

How does Priority Software support business growth and scalability?

Priority Software's cloud-based platform is designed for scalability, supporting high-volume transactions and adapting to business growth without the need for complex integrations or on-premises IT infrastructure. It enables continuous innovation and long-term value.

Customer Success & Social Proof

What feedback have customers given about Priority Software's ease of use?

Customers consistently praise Priority Software for its intuitive interface and user-friendly design. For example, Allan Dyson (Merley Paper Converters) noted that employees can manage daily tasks without relying on IT. On G2, Priority ERP has a rating of approximately 4.1/5, with users highlighting its simplicity and configurability. See more testimonials.

Can you share specific customer success stories with Priority Software?

Yes, examples include:

See all case studies here.

What industry recognition has Priority Software received?

Priority Software has been recognized by Gartner in the 2025 Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises, named a “Major Player” in the 2025 IDC MarketScape for AI-Enabled ERP, and ranked as the top ERP Solution in the 2025 TEC Insight Report for SMBs.

How does Priority Software perform according to customer reviews?

Priority ERP has a customer rating of approximately 4.1/5 on G2. Users highlight its intuitive interface, ease of use, and configurability as major strengths. See reviews.

Competition & Comparison

How does Priority ERP compare to Microsoft Dynamics 365?

Microsoft Dynamics 365 requires heavy customization for industry needs and lacks smooth migration from Business Central. Priority ERP is user-friendly, flexible, customizable without IT support, and ensures compliance with FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2.

How does Priority ERP compare to SAP Business One?

SAP Business One is powerful but complex, expensive, and lacks multi-company capabilities. Priority ERP is affordable, easy to use, maintains the same platform (no forced migrations), and supports true multi-company operations with automatic inter-company processes.

How does Priority ERP compare to Acumatica?

Acumatica focuses on cloud ERP but lacks industry-specific features, has limited WMS, a steep learning curve, and unpredictable pricing. Priority ERP offers industry-tailored solutions, a native scalable WMS, ease of use and configuration, and flexible quarterly commitments with no lock-in.

How does Priority ERP compare to NetSuite?

NetSuite is a strong cloud ERP but is expensive and enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality.

How does Priority ERP compare to Odoo?

Odoo is open-source but has scalability limits, performance issues, long learning curves, and high implementation failure rates. Priority ERP provides structured implementation, scalability, proven methodologies, experienced partners, and quick user adoption.

How does Priority ERP compare to Sage X3?

Sage focuses on accounting, not full ERP, and many Sage products are nearing end-of-life. Priority ERP integrates accounting with analytics, automation, and industry features, and supports no-code customizations for apps, portals, workflows, and automation.

How does Priority ERP compare to Microsoft Business Central?

Business Central requires heavy coding for industry features and lacks specialized functionality for industries like manufacturing, retail, and pharma. Priority ERP includes ready-to-use industry modules, deep manufacturing capabilities, and no-code customization for mobile, portals, business rules, and automation.

How does Priority ERP compare to Microsoft Navision?

Microsoft Navision has reached end of life, forcing businesses to migrate. Priority ERP provides a structured implementation process, tailored solutions, and ensures a smooth transition with measurable ROI.

How does Priority Optima compare to Oracle Hospitality OPERA?

OPERA is costly, complex, and has slow support and integration challenges. Priority Optima is scalable, cost-effective, intuitive, and offers responsive support, flexible customization, and an open architecture with a broad Marketplace for integrations.

How does Priority Optima compare to Cloudbeds?

Cloudbeds can lack depth for complex operations and may have inconsistent support. Priority Optima serves all hospitality types with a comprehensive suite, robust all-in-one platform, reliable support, and a user-friendly design.

How does Priority Optima compare to Mews?

Mews can require significant training and has a cluttered interface. Priority Optima is designed for quick adoption, efficient workflows, a clean interface, and responsive support.

How does Priority Optima compare to Protel?

Protel has a steep learning curve and limited integrations. Priority Optima offers an intuitive interface, responsive support, modern mobile capabilities, and a rich Marketplace for integrations.

How does Priority Retail Management compare to ERP competitors like Microsoft, Oracle, Acumatica, and Sage?

These ERP providers offer generic capabilities and lack specialized retail management features. Priority Retail Management delivers a comprehensive ERP suite enhanced for retail, supporting multi-location, omnichannel, and high-volume environments—all in one platform without requiring additional integrations.

How does Priority Retail Management compare to POS and unified commerce providers like Aptos, LS Retail, Retail Pro, Enactor, and Oracle Retail?

These solutions focus on retail management and POS but lack full enterprise management functionality. Priority Retail Management offers an end-to-end solution with ERP, retail management, unified commerce, and POS natively integrated, eliminating costly integrations and ensuring smooth operations across the retail chain.

Support & Implementation

What professional and implementation services does Priority Software provide?

Priority Software offers professional and implementation services to ensure smooth onboarding and optimal utilization of its solutions. These services include project management, training, and ongoing support. Learn more.

What partnership opportunities are available with Priority Software?

Priority Software offers partnership opportunities, including technology partnerships and AWS partnerships. Partners can access the Priority Market and benefit from a strong ecosystem. Learn more about partnerships.

What is the Priority Market?

The Priority Market is a dedicated marketplace for extended solutions, offering add-ons and integrations to enhance Priority Software's core products. Visit Priority Market.

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When was this page last updated?

This page wast last updated on 12/12/2025 .

May. 19, 2025
ERP

A comprehensive guide to ERP data migration

Summarize with AI:

Understanding the imperatives – key drivers for ERP data migration

ERP migration is the process of moving data, configurations, and workflows from an old ERP system to a new one. It involves planning, data cleansing, system testing, user training, and go-live support. The goal is to improve functionality, reduce costs, and align the ERP system with current business needs.

Migrating your ERP data is a critical process that requires thorough planning and careful consideration. It involves transferring vast historical information, and ensuring the process is executed correctly is crucial.

Additionally, your current systems will accumulate new data and update existing datasets during the migration process until the new ERP system is fully operational.

It's essential to keep these factors in mind while planning your ERP data migration.

Upgrading to a more advanced ERP system

If you're transitioning to a more advanced ERP system, migrating cleansed data from various modules of your current ERP is crucial to ensure the integrity of your data and optimize the functionality of your new ERP solution. This step ensures data continuity and compatibility with the new system, preventing issues like error messages, unrecognized critical information, and duplicate entries.

Limited capability of your existing system

Another catalyst for ERP data migration is the need to manage increasing data volumes that overwhelm older systems. These legacy systems often lack compatibility with modern technologies, necessitating a move to newer, more capable ERP solutions. This transition alleviates the limitations of older systems and supports integrating and processing new data types, significantly enhancing system performance and data management efficiency.

Enhancing data consistency and accessibility

Legacy ERP systems, constrained by outdated technical standards, frequently face limitations that can hinder business operations. Migrating your data to a modern ERP system can help overcome these barriers, ensuring data consistency and improved accessibility. Newer ERP systems typically utilize a unified database accessible from multiple touchpoints, making retrieving insights and generating reports more intuitive and efficient across the organization.

Approaches to ERP data migration: strategies and methods

Selecting the right method to transfer your current data to a new Enterprise Resource Planning (ERP) system is vital for a successful update. Several strategies are available, each designed to suit different business structures, risk profiles, and operational needs. Understanding these distinct approaches and their implications can help you make an informed decision that aligns with your company's goals.

Big bang migration – everything, all at once

Big Bang Migration involves transferring all your data to a new ERP system in a single operation. This method has several advantages, such as rapid implementation and immediate utilization of the new system, minimizing operational downtime, and simplifying the transition by eliminating the need for a multi-phased process. However, the Big Bang approach carries substantial risks, including the potential for data loss and unprepared staff. It also offers limited options for rolling back changes if something goes wrong and requires a considerable allocation of resources to ensure a smooth transition. Thus, while it promises quick results, it demands meticulous planning and robust support systems to mitigate its inherent risks.

Phased migration: a step-by-step approach

Phased migration is a systematic approach where data sets are migrated in stages rather than all at once, allowing for a more controlled and manageable transition. The phased approach offers a reduced risk of data loss and better resource management with the completion of each phase.

However, this method extends the timeline needed to complete the migration and introduces complexities associated with coordinating multiple stages. This method requires careful planning and inter-departmental collaboration to avoid creating duplicate data entries.

Hybrid migration: the best of both worlds

Hybrid migration is a versatile approach that melds the benefits of both the Big Bang and phased migration strategies. In this method, essential data sets are migrated simultaneously, ensuring crucial systems are quickly operational, while more complex or less critical data is transferred in phases. This approach combines the immediacy of the Big Bang with the controlled execution of phased migration. This method requires substantial planning and coordination to effectively balance the simultaneous and staged elements. Potential drawbacks include the time needed to design and implement such a comprehensive strategy and the possibility of errors due to oversights during the complex migration process.

Common challenges with data migration

Data migration is a process fraught with potential pitfalls that require careful planning and deliberate action to overcome. Here, we will explore some of the most common challenges encountered during data migration and discuss strategies to address them effectively.

Managing costs

Migrating legacy data to a new ERP system often involves significant expenses due to the need for specialized personnel and potential consulting services to ensure data is properly cleansed and compatible with the new system. Businesses must thoroughly plan for the financial aspects to manage and mitigate these costs effectively. This includes factoring in the expenses related to personnel, consulting, and any additional tools or software. Proper budgeting and resource allocation are essential to avoid financial overruns and ensure a successful migration.

Stakeholder buy-in

Securing the support of key stakeholders—such as top management, IT professionals, and department heads—is often one of the most daunting challenges in a data migration project. Resistance typically stems from concerns over potential disruptions and skepticism about the benefits of the migration effort. It's essential to articulate the migration objective and the long-term advantages it brings. Demonstrating the value of migrating cleansed and optimized data will facilitate discussion and ultimately help secure the buy-in needed for a successful migration.

Data quality issues

One of the more pervasive challenges in data migration is the quality of data stored in legacy systems, which often includes redundant, outdated, or inaccurate information. It's crucial to profile and audit your data thoroughly before beginning the migration process. Implementing validation tests and comprehensive data mapping and transformation can significantly reduce the likelihood of errors and inconsistencies.

Technical compatibility

Transitioning from an older ERP system to a newer one typically poses various compatibility issues, ranging from hardware mismatches to discrepancies in data formats due to differences in architecture, technology, and design patterns. To navigate these issues effectively, consulting with technical experts and working closely with your ERP vendor is essential. The key to a successful migration is to approach it methodically—rushing can lead to overlooked incompatibilities that could disrupt business processes.

Validation and testing

Data validation refers to ensuring that data is consistent and meets predefined criteria. This involves conducting various tests to confirm the accuracy and compatibility of the data with the new system. Validation and testing can be resource- and time-consuming tasks. Involving end-users in the validation process can help, as their firsthand experience with the data's practical applications provides valuable insights into potential issues and usability. At the same time, seek assistance from professionals who specialize in data migration and have experience streamlining the validation efforts, ensuring thoroughness, and reducing the likelihood of errors. This collaborative approach will aid in building a system that meets users' needs and expectations.

Security and regulation compliance

The safety and security of your data throughout the cleansing is a main concern in data migration processes, particularly when complying with regulatory bodies such as GDPR and HIPAA. Working closely with your vendor will guarantee that all data migration occurs over encrypted networks. This can help protect against unauthorized access and data breaches, safeguard your data, and ensure compliance with stringent security regulations.

Schedule a no-obligation call with one of our experts to get expert advice on how Priority can help streamline your operations.

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4 steps to develop a successful ERP data migration strategy and plan

A successful ERP data migration strategy will define the overall success of your ERP deployment. This process involves careful planning and a structured approach to ensure that all critical data is seamlessly and accurately transferred to the new system. Here's how to develop a comprehensive strategy and plan your data migration to meet your business needs and goals.

Assess your current data

Once the goals and objectives of a data migration project are defined, the next step is to identify the specific data that needs to be transferred. This is a crucial step that sets the foundation for a successful integration into the new environment. It is also important to eliminate redundant data to streamline the migration process and focus on preserving the most critical and relevant information.

Understand the new ERP data requirements

Modern ERP solutions are designed to offer centralized and unified data management and ensure data is updated and accessible in real time. To take full advantage of these features, ensuring that your existing data is compatible with the new system is crucial. This involves taking precautions to prevent data loss, avoid duplication, and reduce the potential for human errors.

Assemble a data migration team

The team should include tech-savvy professionals from your organization as well as experts from the ERP vendor's side. Together, they will handle all aspects of the data migration process. Having a diverse group with in-depth knowledge of both the old and new systems ensures that the migration is handled efficiently and that any potential issues are swiftly addressed.

Execute & test

After the data has been successfully extracted, transformed, and loaded into the new ERP system, the next step is to begin utilizing the system to ensure all processes function as planned. This stage is critical for identifying and resolving any issues and ensuring the system operates smoothly and meets the expected performance criteria. During this phase, your vendor will provide support and guidance to help iron out any discrepancies.

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