Frequently Asked Questions

Product Overview & Company Information

What is Priority Software and what does it do?

Priority Software is a leading provider of scalable, agile, and open cloud-based business management solutions. It serves organizations of all sizes and industries, offering real-time access to business data and insights from any device. Over 75,000 companies across 70 countries use Priority to manage and grow their businesses efficiently. Learn more.

What products and services does Priority Software offer?

Priority Software offers a comprehensive suite of business management solutions, including:

See the Company Profile for details.

Which industries does Priority Software serve?

Priority Software serves a wide range of industries, including agriculture, nonprofits, professional services, retail, hospitality, manufacturing, pharmaceutical, wholesale & distribution, electronics, healthcare, medical devices, software & technology, financial services, and construction. See all industries.

How many customers and partners does Priority Software have?

Priority Software is trusted by over 75,000 customers in more than 70 countries and has a network of 100+ partners worldwide.

Who are some notable customers of Priority Software?

Notable customers include Ace Hardware, ALDO, Adidas, Estee Lauder, Columbia, Guess, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, GSK, Teva, and Checkmarx. See more customers.

Features & Capabilities

What are the key features of Priority Software?

Key features include:

Does Priority Software offer AI-powered capabilities?

Yes, Priority's aiERP suite embeds artificial intelligence and machine learning into its core architecture. Users can interact with the ERP using natural language, create complex business rules, generate and summarize reports, forecast demand, and optimize delivery routes. Learn more about aiERP.

What integrations does Priority Software support?

Priority Software supports over 150 plug & play connectors, unlimited API connectivity, and embedded integrations. Key integrations include:

See the Hospitality Marketplace and Cloud ERP for details.

Does Priority Software provide an open API?

Yes, Priority Software provides an Open API for seamless integration with third-party applications. This allows businesses to create custom integrations and tailor their systems to specific needs. Learn more about the Open API.

Is technical documentation available for Priority Software?

Yes, Priority Software provides comprehensive technical documentation for its ERP solutions, covering features, industries, and supported products. Access the documentation here.

Use Cases & Benefits

Who can benefit from using Priority Software?

Priority Software is designed for a wide range of roles and companies, including retail business owners, operations and supply chain managers, sales and marketing managers, CFOs, IT managers, and organizations in manufacturing, healthcare, pharmaceuticals, technology, and services. It is ideal for businesses seeking scalability, efficiency, and industry-specific solutions.

What core business problems does Priority Software solve?

Priority Software addresses:

What pain points does Priority Software address for retail businesses?

Priority Software helps retail businesses overcome:

It provides centralized management, real-time insights, automation, and omnichannel capabilities. Learn more.

How does Priority Software help with operational efficiency?

Priority Software boosts operational efficiency through built-in automated workflows, AI recommendations, centralized data, and real-time reporting. This reduces manual processes, improves resource utilization, and enables faster, data-driven decisions.

How does Priority Software support business growth and scalability?

Priority Software's cloud-based platform is designed for scalability, supporting high-volume transactions and adapting to business growth without the need for complex integrations or on-premises IT infrastructure. It enables continuous innovation and long-term value.

Customer Success & Social Proof

What feedback have customers given about Priority Software's ease of use?

Customers consistently praise Priority Software for its intuitive interface and user-friendly design. For example, Allan Dyson (Merley Paper Converters) noted that employees can manage daily tasks without relying on IT. On G2, Priority ERP has a rating of approximately 4.1/5, with users highlighting its simplicity and configurability. See more testimonials.

Can you share specific customer success stories with Priority Software?

Yes, examples include:

See all case studies here.

What industry recognition has Priority Software received?

Priority Software has been recognized by Gartner in the 2025 Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises, named a “Major Player” in the 2025 IDC MarketScape for AI-Enabled ERP, and ranked as the top ERP Solution in the 2025 TEC Insight Report for SMBs.

How does Priority Software perform according to customer reviews?

Priority ERP has a customer rating of approximately 4.1/5 on G2. Users highlight its intuitive interface, ease of use, and configurability as major strengths. See reviews.

Competition & Comparison

How does Priority ERP compare to Microsoft Dynamics 365?

Microsoft Dynamics 365 requires heavy customization for industry needs and lacks smooth migration from Business Central. Priority ERP is user-friendly, flexible, customizable without IT support, and ensures compliance with FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2.

How does Priority ERP compare to SAP Business One?

SAP Business One is powerful but complex, expensive, and lacks multi-company capabilities. Priority ERP is affordable, easy to use, maintains the same platform (no forced migrations), and supports true multi-company operations with automatic inter-company processes.

How does Priority ERP compare to Acumatica?

Acumatica focuses on cloud ERP but lacks industry-specific features, has limited WMS, a steep learning curve, and unpredictable pricing. Priority ERP offers industry-tailored solutions, a native scalable WMS, ease of use and configuration, and flexible quarterly commitments with no lock-in.

How does Priority ERP compare to NetSuite?

NetSuite is a strong cloud ERP but is expensive and enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality.

How does Priority ERP compare to Odoo?

Odoo is open-source but has scalability limits, performance issues, long learning curves, and high implementation failure rates. Priority ERP provides structured implementation, scalability, proven methodologies, experienced partners, and quick user adoption.

How does Priority ERP compare to Sage X3?

Sage focuses on accounting, not full ERP, and many Sage products are nearing end-of-life. Priority ERP integrates accounting with analytics, automation, and industry features, and supports no-code customizations for apps, portals, workflows, and automation.

How does Priority ERP compare to Microsoft Business Central?

Business Central requires heavy coding for industry features and lacks specialized functionality for industries like manufacturing, retail, and pharma. Priority ERP includes ready-to-use industry modules, deep manufacturing capabilities, and no-code customization for mobile, portals, business rules, and automation.

How does Priority ERP compare to Microsoft Navision?

Microsoft Navision has reached end of life, forcing businesses to migrate. Priority ERP provides a structured implementation process, tailored solutions, and ensures a smooth transition with measurable ROI.

How does Priority Optima compare to Oracle Hospitality OPERA?

OPERA is costly, complex, and has slow support and integration challenges. Priority Optima is scalable, cost-effective, intuitive, and offers responsive support, flexible customization, and an open architecture with a broad Marketplace for integrations.

How does Priority Optima compare to Cloudbeds?

Cloudbeds can lack depth for complex operations and may have inconsistent support. Priority Optima serves all hospitality types with a comprehensive suite, robust all-in-one platform, reliable support, and a user-friendly design.

How does Priority Optima compare to Mews?

Mews can require significant training and has a cluttered interface. Priority Optima is designed for quick adoption, efficient workflows, a clean interface, and responsive support.

How does Priority Optima compare to Protel?

Protel has a steep learning curve and limited integrations. Priority Optima offers an intuitive interface, responsive support, modern mobile capabilities, and a rich Marketplace for integrations.

How does Priority Retail Management compare to ERP competitors like Microsoft, Oracle, Acumatica, and Sage?

These ERP providers offer generic capabilities and lack specialized retail management features. Priority Retail Management delivers a comprehensive ERP suite enhanced for retail, supporting multi-location, omnichannel, and high-volume environments—all in one platform without requiring additional integrations.

How does Priority Retail Management compare to POS and unified commerce providers like Aptos, LS Retail, Retail Pro, Enactor, and Oracle Retail?

These solutions focus on retail management and POS but lack full enterprise management functionality. Priority Retail Management offers an end-to-end solution with ERP, retail management, unified commerce, and POS natively integrated, eliminating costly integrations and ensuring smooth operations across the retail chain.

Support & Implementation

What professional and implementation services does Priority Software provide?

Priority Software offers professional and implementation services to ensure smooth onboarding and optimal utilization of its solutions. These services include project management, training, and ongoing support. Learn more.

What partnership opportunities are available with Priority Software?

Priority Software offers partnership opportunities, including technology partnerships and AWS partnerships. Partners can access the Priority Market and benefit from a strong ecosystem. Learn more about partnerships.

What is the Priority Market?

The Priority Market is a dedicated marketplace for extended solutions, offering add-ons and integrations to enhance Priority Software's core products. Visit Priority Market.

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When was this page last updated?

This page wast last updated on 12/12/2025 .

aiERP
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Mar. 18, 2026
ERP

Agile manufacturing powered by agile ERP

Barry Spielman

Director of Product Marketing

Summarize with AI:

As digitization continues to make its way into every conceivable corner of the business world, manufacturers aren't immune to the fast-growing trend. Driven by changing customer expectations and the surge in customer demands, and the accelerated pace of innovation, today's manufacturers need to adapt – and fast, or risk being left behind. To maintain business continuity, boost efficiency and productivity, and run smarter, more efficient production processes, manufacturers large and small, are turning their attention to business management systems, such as ERP, to automate their workflows, meet delivery schedules on time, and budget.

While that's all well and good, for now, what about future ERP systems? Will they be able to effectively support production planning, documentation and reporting, logistics, and more, to drive the supply chain (and the end product), to the customer's door? In other words, how can today's ERP systems be primed, ready, and flexible enough to support agile manufacturing?

Let's take a look at what powers agile production processes, and just how agile and 'flexible' manufacturing ERP software needs to be to survive the next big digital wave.

What is agile manufacturing ERP?

Agile manufacturing ERP solutions are specialized software platforms designed to support rapid production shifts and real-time supply chain adjustments. These systems integrate modular production scheduling with live data analytics to allow manufacturers to respond instantly to customer demands and minimize waste during volatile market cycles.

Agile manufacturing ERP solutions are built for one thing: helping you move fast when everything around you keeps shifting. These platforms combine modular production scheduling with live data analytics so your team can react to customer demands in real time, cut waste on the fly, and keep production humming even when the market throws a curveball.

Think of it this way. Traditional ERP systems tend to box you into preset workflows. You plan, you execute, you follow the sequence. But what happens when a major customer doubles their order halfway through a production run? Or when a key supplier suddenly can't deliver? That's where agile ERP earns its name. Instead of forcing you to work around the system, it bends with you. Production schedules adjust. Inventory recalibrates. Supplier priorities reshuffle. All without grinding operations to a halt.

What are the manufactures “aches and pains”?

If you're a manufacturer or perhaps a key stakeholder in the supply chain, you're well aware of the long list of proverbial 'pain points' that keep production plant owners awake at night. Fueled by the unprecedented changes resulting from the pandemic, today's manufacturers are faced with constant supply chain disruptions. From materials and labor shortages, automation challenges, order backlogs, and competitive pricing, to new mandates in shipping and logistics and ever-changing regulations and compliance, the list is downright exhausting.

The average manufacturing plant, whether it churns out running shoes or horizontal stabilizers, often relies on a portfolio of hundreds of legacy standalone software applications. Some are proprietary, developed in-house to perform a specific function, while others may lack the required documentation. Other apps may be back-office only or running on unsupported operating systems. This eclectic mix of siloed apps is costly to maintain and update, putting production continuity, quality, and safety at risk.

The advent of even greater cutting-edge applications, namely 5G, will increase the challenge of running disparate solutions even further, and will grow exponentially for large manufacturers operating dozens or hundreds of individual plants. Case in point – If your business is agile, your ERP should be, too. Read on.

Agile Manufacturing & Industry 4.0 : is your ERP up for the challenge?

Agile manufacturing is more than just a catchphrase, it's a mindset. It's an approach a manufacturing company takes to produce products based on an agile manufacturing strategy companywide. This is achieved by integrating production processes, tools and training to enable manufacturers to respond quickly to customer needs and market changes, without jeopardizing product cost and quality.

Enter Industry 4.0. Over a decade ago, it called for a future of agile and affordable manufacturing processes connecting IoT, 3D printing, cloud computing, mobile devices, and big data. While it's still a tall order for many organizations, it did shine a light on the inflexibility of many manufacturers' operations, leaving them little choice but to change. With the help of Industry 4.0 and smart manufacturing initiatives, manufacturers, albeit, many at a snail's pace, learned to embrace digital transformation. New technologies, such as cloud, AI and edge computing, which have completely changed the IT landscape, have accelerated production workflows. Still, Industry 4.0's full potential has yet to be realized, as manufacturers continue to struggle to scale these advances throughout their operations.

For the multitude of manufacturers out there already (happily) using an ERP system to manage and control their operational and business processes, and for those who are looking to replace their legacy applications, know this: Agile manufacturing processes cannot stand alone. They must be supported by an agile ERP.

By leveraging an agile, open and flexible ERP's intelligent, automated workflows, BI tools, smarter asset management, and real-time business insights powered by data and AI, manufacturers can and will save valuable time, resources, and costs. An agile ERP enables manufacturers to quickly identify defects and take corrective actions, reduce material waste, maintain healthier assets, run leaner, more streamlined processes, satisfy shareholder and employee expectations, and meet the latest regulatory and industry requirements – all on a single platform.

Today, competitive dynamics and the pace of change are so quick, that most companies don't know what their business model will be in the next 2-3 years. Manufacturers need an ERP system that is designed to incorporate business agility and scalability, so they can change their business as they see fit, without changing their platform.

Trade in or trade-up: When should you bid farewell to your legacy systems?

The 4th Industrial Revolution is all about digital, and all about the here and now – smart factories equipped with AI robotics, data analytics, smart sensors, advanced automation, and advanced human-to-machine interfaces. It's about powering the end-to-end manufacturing process that transforms factories into smart environments, increasing interoperability between machines, logistics systems, and where work-in-process components on the shop floor can deliver real-time data to both back-end and monitoring systems.

Smart environments also drive real-time communication between multiple stakeholders, from suppliers to customers, and employees. The result? Increased productivity, efficiency and quality in processes, greater workforce safety by reducing jobs in dangerous environments, enhanced decision-making with data-based tools, and improved competitiveness by developing customized products.

To onboard and support a multitude of digital processes, vast amount of data from various sources, and easily integrate third-party products and applications, an ERP system will have to become the backbone that, in a word, holds it all together – connecting smart machines on the shop floor, powering AI-driven sensors, where billions of sensors are embedded into the environment to collect critical production data, and being able to aggregate, store, analyze, and share reams of new types of data.

There will be a sizable expectation of future ERP systems to go far beyond agile manufacturing and the smart factory, to be fully integrated with manufacturing execution systems (MES), essentially tracking and tracing every component, from cradle to grave. Next-generation ERPs must also offer robust planning functionality, and integrate analytics and machine learning into the mix, to support the next step, the move towards intelligent manufacturing.

Does your current manufacturing ERP have the necessary IT infrastructure, and the breadth and functionality of automated digital tools to power your production processes and keep up with this new paradigm? If the answer is no, there are viable solutions out there that address the real needs of growing manufacturing organizations – a hyper-connected ERP with a new level of interoperability between core business processes, external data, and IoT devices.

An agile ERP for an agile business world

Priority ERP helps manufacturing organizations to embed data insights into their business processes, identify and analyze manufacturing performance, automate procurement transactions, increase financial margins, and manage suppliers, capital, and risks, and use data to optimize processes, enhance supply chain agility, and better serve the modern customer. Built for today's manufacturers, Priority ERP is a highly scalable system, designed to keep pace with an organization's trajectory, with the ability to take on new markets and handle exponential increases in transactional volume, workloads, and amounts of data.

Priority serves an extensive range of manufacturing customers around the globe, including medical devices, electronics, software & technology, pharmaceuticals, retail, and many others. One such customer, Trutex, the UK's oldest and largest independent schoolwear manufacturer, first implemented Priority ERP in 2006, replacing their legacy standalone solutions with Priority, and consolidating their operational processes on a single platform. Trutex integrated Priority ERP company-wide, to automate and streamline stock control, stock forecasting, order fulfillment, procurement planning, warehouse management (WMS), and manufacturing processes, including managing their distribution center, and shipping directly to customers' shelves.

“We support three diverse sales channels, with different systems for wholesale, online, and retail, but only one pool of stock, making it nearly impossible to forecast demand and manage stock levels, resulting in overstocking in some areas, and shortfall in others,” said John Hogan, Group Supply Chain Director at Trutex. “Priority helped us simplify our complex processes, with better visibility of demand, and minimizing stock movements from our global factories, by moving stock only when needed. Tighter inventory control and demand forecasting helped us efficiently price our products, resulting in significant cost savings.”

When it comes the time to implement a new ERP in your manufacturing organization, or replace your current ERP system, Priority supports the next revolution in manufacturing and manufacturing management, setting the stage for true agile manufacturing processes, all powered by IoT, AI and advanced robotics, with a dedicated REST API, and a wide variety of innovative tools.

The future of ERP? With Priority ERP, the future is already here.

In this article we've covered

ERP
Business Management
Manufacturing
Technology

The Author

Barry Spielman

Director of Product Marketing

Barry Spielman is a seasoned B2B marketing professional. A skilled public speaker and organizer, Barry has managed large teams and executed complex initiatives across PR, analyst relations, events, SEO, and advertising. With a track record of publishing content and achieving industry recognition, he is known for his excellent interpersonal skills and collaborative approach to achieving results.