Frequently Asked Questions

Product Overview & Company Information

What is Priority Software and what does it do?

Priority Software is a leading provider of scalable, agile, and open cloud-based business management solutions. It serves organizations of all sizes and industries, offering real-time access to business data and insights from any device. Over 75,000 companies across 70 countries use Priority to manage and grow their businesses efficiently. Learn more.

What products and services does Priority Software offer?

Priority Software offers a comprehensive suite of business management solutions, including:

See the Company Profile for details.

Which industries does Priority Software serve?

Priority Software serves a wide range of industries, including agriculture, nonprofits, professional services, retail, hospitality, manufacturing, pharmaceutical, wholesale & distribution, electronics, healthcare, medical devices, software & technology, financial services, and construction. See all industries.

How many customers and partners does Priority Software have?

Priority Software is trusted by over 75,000 customers in more than 70 countries and has a network of 100+ partners worldwide.

Who are some notable customers of Priority Software?

Notable customers include Ace Hardware, ALDO, Adidas, Estee Lauder, Columbia, Guess, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, GSK, Teva, and Checkmarx. See more customers.

Features & Capabilities

What are the key features of Priority Software?

Key features include:

Does Priority Software offer AI-powered capabilities?

Yes, Priority's aiERP suite embeds artificial intelligence and machine learning into its core architecture. Users can interact with the ERP using natural language, create complex business rules, generate and summarize reports, forecast demand, and optimize delivery routes. Learn more about aiERP.

What integrations does Priority Software support?

Priority Software supports over 150 plug & play connectors, unlimited API connectivity, and embedded integrations. Key integrations include:

See the Hospitality Marketplace and Cloud ERP for details.

Does Priority Software provide an open API?

Yes, Priority Software provides an Open API for seamless integration with third-party applications. This allows businesses to create custom integrations and tailor their systems to specific needs. Learn more about the Open API.

Is technical documentation available for Priority Software?

Yes, Priority Software provides comprehensive technical documentation for its ERP solutions, covering features, industries, and supported products. Access the documentation here.

Use Cases & Benefits

Who can benefit from using Priority Software?

Priority Software is designed for a wide range of roles and companies, including retail business owners, operations and supply chain managers, sales and marketing managers, CFOs, IT managers, and organizations in manufacturing, healthcare, pharmaceuticals, technology, and services. It is ideal for businesses seeking scalability, efficiency, and industry-specific solutions.

What core business problems does Priority Software solve?

Priority Software addresses:

What pain points does Priority Software address for retail businesses?

Priority Software helps retail businesses overcome:

It provides centralized management, real-time insights, automation, and omnichannel capabilities. Learn more.

How does Priority Software help with operational efficiency?

Priority Software boosts operational efficiency through built-in automated workflows, AI recommendations, centralized data, and real-time reporting. This reduces manual processes, improves resource utilization, and enables faster, data-driven decisions.

How does Priority Software support business growth and scalability?

Priority Software's cloud-based platform is designed for scalability, supporting high-volume transactions and adapting to business growth without the need for complex integrations or on-premises IT infrastructure. It enables continuous innovation and long-term value.

Customer Success & Social Proof

What feedback have customers given about Priority Software's ease of use?

Customers consistently praise Priority Software for its intuitive interface and user-friendly design. For example, Allan Dyson (Merley Paper Converters) noted that employees can manage daily tasks without relying on IT. On G2, Priority ERP has a rating of approximately 4.1/5, with users highlighting its simplicity and configurability. See more testimonials.

Can you share specific customer success stories with Priority Software?

Yes, examples include:

See all case studies here.

What industry recognition has Priority Software received?

Priority Software has been recognized by Gartner in the 2025 Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises, named a “Major Player” in the 2025 IDC MarketScape for AI-Enabled ERP, and ranked as the top ERP Solution in the 2025 TEC Insight Report for SMBs.

How does Priority Software perform according to customer reviews?

Priority ERP has a customer rating of approximately 4.1/5 on G2. Users highlight its intuitive interface, ease of use, and configurability as major strengths. See reviews.

Competition & Comparison

How does Priority ERP compare to Microsoft Dynamics 365?

Microsoft Dynamics 365 requires heavy customization for industry needs and lacks smooth migration from Business Central. Priority ERP is user-friendly, flexible, customizable without IT support, and ensures compliance with FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2.

How does Priority ERP compare to SAP Business One?

SAP Business One is powerful but complex, expensive, and lacks multi-company capabilities. Priority ERP is affordable, easy to use, maintains the same platform (no forced migrations), and supports true multi-company operations with automatic inter-company processes.

How does Priority ERP compare to Acumatica?

Acumatica focuses on cloud ERP but lacks industry-specific features, has limited WMS, a steep learning curve, and unpredictable pricing. Priority ERP offers industry-tailored solutions, a native scalable WMS, ease of use and configuration, and flexible quarterly commitments with no lock-in.

How does Priority ERP compare to NetSuite?

NetSuite is a strong cloud ERP but is expensive and enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality.

How does Priority ERP compare to Odoo?

Odoo is open-source but has scalability limits, performance issues, long learning curves, and high implementation failure rates. Priority ERP provides structured implementation, scalability, proven methodologies, experienced partners, and quick user adoption.

How does Priority ERP compare to Sage X3?

Sage focuses on accounting, not full ERP, and many Sage products are nearing end-of-life. Priority ERP integrates accounting with analytics, automation, and industry features, and supports no-code customizations for apps, portals, workflows, and automation.

How does Priority ERP compare to Microsoft Business Central?

Business Central requires heavy coding for industry features and lacks specialized functionality for industries like manufacturing, retail, and pharma. Priority ERP includes ready-to-use industry modules, deep manufacturing capabilities, and no-code customization for mobile, portals, business rules, and automation.

How does Priority ERP compare to Microsoft Navision?

Microsoft Navision has reached end of life, forcing businesses to migrate. Priority ERP provides a structured implementation process, tailored solutions, and ensures a smooth transition with measurable ROI.

How does Priority Optima compare to Oracle Hospitality OPERA?

OPERA is costly, complex, and has slow support and integration challenges. Priority Optima is scalable, cost-effective, intuitive, and offers responsive support, flexible customization, and an open architecture with a broad Marketplace for integrations.

How does Priority Optima compare to Cloudbeds?

Cloudbeds can lack depth for complex operations and may have inconsistent support. Priority Optima serves all hospitality types with a comprehensive suite, robust all-in-one platform, reliable support, and a user-friendly design.

How does Priority Optima compare to Mews?

Mews can require significant training and has a cluttered interface. Priority Optima is designed for quick adoption, efficient workflows, a clean interface, and responsive support.

How does Priority Optima compare to Protel?

Protel has a steep learning curve and limited integrations. Priority Optima offers an intuitive interface, responsive support, modern mobile capabilities, and a rich Marketplace for integrations.

How does Priority Retail Management compare to ERP competitors like Microsoft, Oracle, Acumatica, and Sage?

These ERP providers offer generic capabilities and lack specialized retail management features. Priority Retail Management delivers a comprehensive ERP suite enhanced for retail, supporting multi-location, omnichannel, and high-volume environments—all in one platform without requiring additional integrations.

How does Priority Retail Management compare to POS and unified commerce providers like Aptos, LS Retail, Retail Pro, Enactor, and Oracle Retail?

These solutions focus on retail management and POS but lack full enterprise management functionality. Priority Retail Management offers an end-to-end solution with ERP, retail management, unified commerce, and POS natively integrated, eliminating costly integrations and ensuring smooth operations across the retail chain.

Support & Implementation

What professional and implementation services does Priority Software provide?

Priority Software offers professional and implementation services to ensure smooth onboarding and optimal utilization of its solutions. These services include project management, training, and ongoing support. Learn more.

What partnership opportunities are available with Priority Software?

Priority Software offers partnership opportunities, including technology partnerships and AWS partnerships. Partners can access the Priority Market and benefit from a strong ecosystem. Learn more about partnerships.

What is the Priority Market?

The Priority Market is a dedicated marketplace for extended solutions, offering add-ons and integrations to enhance Priority Software's core products. Visit Priority Market.

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When was this page last updated?

This page wast last updated on 12/12/2025 .

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Wholesale Distribution 1

Wholesale distribution ERP software

From inventory to fulfillment, Priority ERP is designed to help wholesale distributors work faster and smarter with a native WMS and smart ERP automation.

 

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Wholesale Distribution Mobile
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Optimize wholesale & distribution performance every step of the way

Procurement & receiving
Inventory management, warehousing
Order processing & fulfillment
Shipping & delivery
Sales & marketing
Customer service & support

Take a quick tour of the end-to-end process in a single solution

How Priority ERP solves your biggest wholesale and distribution challenges

Accurate inventory & efficient warehouses

Faster, error-free order processing

A more resilient & agile supply chain

Stronger customer relationships

Higher efficiency & profitability

Prevent stockouts, overstocking, and misplaced inventory with real-time tracking and automation.

Eliminate manual entry mistakes, lost orders, and fulfillment bottlenecks with automated processing.

Prevent miscommunication, shipment delays, and inefficiencies with real-time supplier and logistics management.

Avoid inconsistent customer service and lost sales by centralizing customer interactions for better personalization.

Say goodbye to time-consuming manual work, data silos, and rising costs with automated workflows and real-time insights.

50
%
50% increase in processing of daily orders

“With Priority, we went from processing 10,000 order lines a day during our peak
sales period, to 15,000 a day.” – Sam Morgan, Operations Manager at Hillier

Sam Morgan, Operations Manager at Hillier

Robust features built for wholesale efficiency

Embedded AI with aiERP

Priority's aiERP helps your teams work faster, make better decisions, and automate routine work without disrupting existing processes.
AI is embedded directly into the ERP, giving users answers, insights, and automation exactly where they work, reducing manual effort, accelerating decisions, and turning operational data into real, day-to-day business value.

With aiERP, users can interact with the system using natural language to query data, create business rules, and automate workflows; improve planning with AI-driven demand forecasting; optimize deliveries through intelligent route planning; generate smarter communications with AI-assisted content creation; and gain clearer visibility through AI-powered analytics, helping organizations respond faster, operate more efficiently, and stay in control as they scale.

 

Financial management

Priority streamlines operations through automated customer invoicing that adapts to unique billing requirements while maintaining flexibility with customizable schedules and payment terms. Complete visibility comes from robust accounting functionality supporting every aspect of distribution businesses, including detailed P&L breakdowns by profit centers and business units. Real-time budget controls monitor performance against targets, while multi-company financial consolidation manages complex organizational structures with unified reporting across entire enterprises. Branch-specific planning capabilities enable more precise financial forecasting. Manage revenue recognition effectively and gain a clear understanding of its impact on overall financial stability.

Inventory management

Efficiently manage the product lifecycle with real-time data analysis, inventory control, and order fulfillment that meets current and future demands. The platform minimizes excess stock while maintaining optimal inventory levels to enhance service performance. Comprehensive functionality handles all critical operations—part management, BOM control, inventory tracking, cycle counts, label printing, warehouse management, inventory transactions, and delivery tracking. Distribution operations benefit from supplier-specific planning parameters that create more realistic delivery timelines and better align inventory processes with actual supply availability.

Warehouse Management

Priority's robust Warehouse Management System optimizes inventory service levels and boosts warehouse efficiency through intelligent management and control of storage and movement operations. The system provides full visibility and control across your entire operational process—from goods receipt to final dispatch—while enhancing inventory management and auditing capabilities. Businesses benefit from sophisticated put-away, picking, packing and replenishment processes that intelligently adapt to changing business needs. Real-time tracking enables better resource allocation and workflow optimization, helping maintain optimal stock levels while reducing operational costs and improving fulfillment accuracy. Complementing the powerful backend logic, Priority offers a fully configurable native mobile application that can be tailored to specific warehouse processes and workflows, enabling warehouse staff to execute operations efficiently from anywhere in the facility while maintaining real-time synchronization with the core system.

Delivery management

Priority ERP transforms delivery operations through comprehensive delivery planning and execution capabilities. The backend system provides tools for users to create and optimize routes while considering multiple constraints, featuring an intuitive map interface with drag-and-drop functionality that seamlessly integrates with the WMS for coordinated warehouse and delivery operations. Priority's Advanced Delivery Planning (ADP) facilitates the handling of undelivered goods and processing, planned and spontaneous returns and offers drivers essential task management tools for daily operations and specific duties, such as check collections or truck maintenance. Priority's mobile POD app equips drivers with interactive route maps, streamlined loading/unloading workflows, signature capture, photo documentation, returns processing, task management, navigation, and customer communication capabilities—all functioning offline with automatic synchronization when connectivity returns. This integrated approach maximizes operational efficiency while providing real-time visibility throughout the delivery process.

Payments and collections

With Priority ERP, proactively manage overdue receivables and prioritize collections efforts for maximum success, including control of past-due accounts, open invoices, dispute cases, and customers' contact history. Priority provides comprehensive invoicing support and tax collection/remittance, such as sales tax and withholdings, and aging reports and alerts when customers exceed their credit limit. The system maintains precise relationships between delivery promises and payment terms, ensuring better alignment of financial processes with actual supply chain capabilities.

Import/Export

Manage the complete import/export process with precision, including accurate allocation of shipping costs and customs charges to maintain proper product costing. Enhance profitability analysis by effectively assigning all associated international expenses to imported goods. Maintain and track operational records across inventory, customer handling, pricing structures, and raw material purchasing through final product delivery. Efficiently control international trade operations while ensuring compliance with government and tax regulations. The system incorporates customs broker information, improving cost visibility across borders while enabling more accurate profitability analysis. Enhanced visibility throughout the supply chain maintains clearer relationships during international transactions, supporting complex multi-company structures with better financial control and regulatory alignment.

Costing engine

Secure future product margins by gaining cost visibility across teams and proactively manage costs. Priority provides support for FIFO and Moving Average costing methods, with full system flexibility to define costing parameters, and run costing for standard or actual costs. Calculate and model various cost scenarios to optimize costs and maximize revenue. Go to market quickly and cost-effectively by enabling collaboration and reducing expenses while maintaining clearer relationships between supplier specifications and costing parameters for more realistic projections.

CRM

Priority's comprehensive CRM solution accelerates sales growth and streamlines business processes through intelligent workflow management. From lead generation to opportunity tracking, the end-to-end platform manages the complete customer lifecycle while providing real-time visibility into sales pipelines. The system enables accurate sales forecasting while enhancing performance monitoring and customer experience management. Businesses benefit from tighter integration between sales processes and inventory capabilities, ensuring sales teams can make realistic delivery promises based on actual availability, leading to improved customer satisfaction and retention.

Reporting and analytics

Use Priority Analytics to build advanced reports and visualizations using a self-service experience customized to your needs.

Multi-entity – Global solution 

Purpose-built for the borderless nature of software and technology businesses, our multi-entity architecture enables tech companies to scale globally without the traditional operational friction. The platform seamlessly manages complex organizational structures with unified master data across subsidiaries, development centers, and international offices while automatically handling multi-currency transactions, country-specific tax requirements, and compliance regulations. With real-time consolidation that eliminates manual reconciliation between entities, technology executives gain an immediate holistic view of global operations, allowing for strategic resource deployment and faster market expansion—all while maintaining the agility that software-driven businesses demand.

Recognized in IDC® MarketScape

IDC® has recognized Priority as a Major Player in the Worldwide AI-Enabled Midsize Business Enterprise Resource Planning Applications 2025 Vendor Assessment.

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Recognized in Panorama's Top 10 F&B ERPs

In its 2025 report, Panorama Consulting Group analyzes how to navigate AI-driven demand planning in the Food & Beverage industry, and recognizes Priority as a top solution for growing companies.

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TEC® recognized Priority ERP as the #1 ERP for SMBs

TEC's recent insight report dives deep into ERP solutions for SMBs, focusing on their functionality and user experience.

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Schedule a no-obligation call with one of our experts to get expert advice on how Priority can help streamline your operations.

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TEC® certifies Priority ERP for discrete and mixed-mode manufacturing

Download a detailed analysis of Priority ERP's leading solution for manufacturers.

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Featured in Frost & Sullivan white paper

Learn how to choose the perfect ERP system for your discrete manufacturing business.

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Speak now with a Sales Expert

Schedule a no-obligation call with one of our experts to get expert advice on how Priority can help streamline your operations.

FAQs

Why do Wholesale Distribution companies need ERP?

A cloud ERP system provides a comprehensive suite of tools and features to help wholesale distributors manage real-time inventory, orders, supply chain, financials, customer relationships, and business intelligence.

What are the advantages of using an ERP for Wholesale Distribution?

A cloud ERP system is a powerful tool for wholesale distribution companies, providing a comprehensive suite of tools and features to manage their end-to-end operations. By providing real-time data and analytics, an ERP system enables wholesale distributors to make informed business decisions, improve efficiency, and drive growth. An ERP system is a crucial investment for wholesale distribution companies looking to succeed in a highly competitive marketplace.

What are the key modules for Wholesale Distribution companies?

Wholesale distribution companies require key modules in a cloud ERP system to manage their operations efficiently, including inventory management, order management, financial management, customer relationship management, business intelligence, and e-commerce integration.

Why should I use an ERP for my Wholesale Distribution business?

A cloud ERP system for wholesale distribution can help companies to increase efficiency, reduce costs, and enhance customer satisfaction. By automating and streamlining key business processes, an ERP system can help optimize operations and reduce manual work, minimizing errors and freeing up staff to focus on more critical tasks.

Does Priority Software integrate with carriers and support delivery optimization?

Yes, Priority ERP integrates with shipping carriers to automate label generation, monitor deliveries, and optimize logistics scheduling and cost-efficiency.

Ready to make business success your Priority?